Guest Service Supervisor Jobs in Colorado

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This position will be posted for the next 30 days, or until it is filled.

Job Overview

The Banquet Supervisor is responsible for the successful operation of the banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities:

• Supervise the daily operations of banquets events to ensure compliance with Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the Controller's department.
• Monitor and control the maintenance/sanitation of the banquet areas and equipment to protect the assets and ensure quality service.
• Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Use proper in-room clearing and tray jacks.
• Break down buffets or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area, storage areas, and buffet clean according to policies set forth by management.
• Hours: Flexible; scheduled days and times may vary based on need.
• Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.
• Clean off buffet and put supplies away appropriately at the conclusion of service.
• Perform sidework duties as needed.

Qualifications

Education/Formal Training

One to two years of post high school education.

Experience

Two to three years in a related position with this company or other organization(s).

Knowledge/Skills

- Advanced knowledge of the principles and practices within catering and food and beverage.
- Experiential knowledge of management of people, complex problems, efficient sales activities and food and beverages management.
- Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
- Excellent hearing necessary for verbal interaction with guests and associates.
- Excellent vision necessary to view set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.
- Excellent literacy necessary to read BEOs, process gratuities and payroll, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
- Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally.
- Mobility - ability to service clients on a moments notice, variable distances, 100%.
- Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).
- Climbing stairs up to approximately 55 steps 3-5% of 10 hours.
- Driving - distance varies (20% used for sales calls).

Environment

- Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
- Inside 70% of 10 hour shift. Outside 30% of 10 hour shift.
- Abnormal temperatures - extreme summer heat of 95 degrees and above and winter cold.

Benefits

Full Time Hourly Roles

- Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
- Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
- Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
- Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
- Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
- Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
- Eligible to enroll for short-term and long-term disability insurance coverage
- Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
- WINFertility guidance for those enrolled in Sage medical plan
- Calm Health Application Subscription
- Employee assistance program
- Paid time off for vacation, sick time, and holidays
- Tuition Reimbursement of up to $2,000 per calendar year
- Great discounts on Hotels, Restaurants, and much more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
- Complimentary RTD Pass

Salary

USD $23.00 - USD $24.00 /Hr.