H-1B Visa Customer Service Sales Representative Jobs
H-1B visa sponsorship for Customer Service Sales Representative roles is available, but only when employers structure the position around degree-level duties in business, communications, or a related field. Sponsored roles typically combine client relationship management, consultative sales strategy, and data-driven account analysis at a level requiring at least a bachelor's degree.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
See all H-1B Visa Customer Service Sales Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Service Sales Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Service Sales Representative
Frame your degree for sales roles
Pull up your O*NET profile for Customer Service Sales Representative and map your business, communications, or marketing degree to the analytical and strategic duties listed. That alignment is what USCIS evaluates when deciding if the role qualifies as a specialty occupation.
Target enterprise accounts teams first
Large B2B companies with dedicated enterprise or strategic accounts divisions build Customer Service Sales Representative roles around consultative duties that justify a degree requirement. These positions are structurally easier for employers to defend as specialty occupations during H-1B visa adjudication.
Search verified H-1B sponsors on Migrate Mate
Use Migrate Mate to browse Customer Service Sales Representative openings at employers with confirmed H-1B LCA filing history. That filing record shows the employer has already built the role at a degree-required level, which saves you from spending time on companies that won't sponsor.
Verify prevailing wage before negotiating
Run the OFLC Wage Search for your specific metro area and SOC code before you negotiate an offer. Your employer's LCA must certify wages at or above the DOL prevailing wage, so knowing the threshold in advance protects you and prevents delays in the filing process.
Confirm each worksite gets its own LCA
If you'll work across multiple client sites or company locations, each worksite address requires its own certified LCA from DOL before USCIS will approve the petition. Clarify this with your employer's HR or legal team early, especially in hybrid or traveling sales roles.
Use your 60-day grace period strategically
If your current H-1B ends due to a layoff or role change, you have a 60-day grace period to secure a new employer and file a transfer petition with USCIS. Don't wait to start conversations with new sponsors, since petition processing takes time even with premium processing.
H-1B Visa Customer Service Sales Representative: Frequently Asked Questions
Does a Customer Service Sales Representative role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that normally require at least a bachelor's degree in a specific field such as business administration, marketing, or communications. Generic customer service or retail-level positions do not meet the specialty occupation standard. Employers sponsoring H-1B holders typically reframe the role around strategic account management, consultative sales analysis, or client success at a degree-required level.
How do I find Customer Service Sales Representative jobs with H-1B sponsorship?
Search on Migrate Mate, which lists employers with verified H-1B LCA filing history for roles matching this job title. Because not every employer structures customer service sales roles to meet the specialty occupation standard, focusing on companies with an existing LCA filing record for this position type significantly narrows your search to realistic sponsorship candidates.
What documents should I prepare before applying for H-1B sponsored roles in this field?
Prepare a credential summary that maps your bachelor's degree field directly to the analytical or strategic duties of the role, since USCIS scrutinizes degree-to-job alignment in customer service sales petitions. You'll also need official transcripts, any professional certifications in CRM platforms or sales methodology, and a detailed job description from your prospective employer outlining degree-level responsibilities.
How long does H-1B status last for a Customer Service Sales Representative position?
USCIS grants H-1B status for an initial period of up to three years, with the option to extend for another three years, reaching a six-year maximum under standard rules. Extensions beyond six years are possible only if you have an approved immigrant visa petition or a pending labor certification that has been on file for at least 365 days.
What happens to my H-1B status if my employer changes my worksite or territory?
Any move to a new worksite address requires your employer to file a new certified LCA with DOL covering that specific location before you begin working there. For traveling sales roles or hybrid arrangements spanning multiple client sites, your employer must maintain LCA coverage for each worksite. Failing to update the LCA is a compliance violation that can jeopardize your H-1B status.