H-1B Visa Contact Center Supervisor Jobs
H-1B visa jobs for Contact Center Supervisor roles are available at employers who structure the position around degree-level duties in business administration, communications, or a directly related field. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting H-1B status for up to three years, extendable to six.
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Get Access To All JobsLocation Address:
8880 Evergreen Blvd
Coon Rapids, MN 55433-6040
Date Posted:
November 03, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- 1.0 FTE (80 hours per two-week pay period)
- 8-hour day/evening shift
- Occasional weekend rotation
Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities:
- Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
-
Special projects as assigned.
-
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
-
Performance management of employee, including performance reviews.
-
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
-
Resolves escalated issues in a timely manner.
-
Other duties as assigned.
Required Qualifications:
- Associate's or Vocational degree and 2 years of related experience or
- 4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Preferred Qualifications:
- Bachelor's degree in business, marketing, finance, communications or related field
- 2 years of leadership experience
Physical Demands:
Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range:
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary:
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
Location Address:
8880 Evergreen Blvd
Coon Rapids, MN 55433-6040
Date Posted:
November 03, 2026
Department:
16008774 Customer Experience Center HOS
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Occasional
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- 1.0 FTE (80 hours per two-week pay period)
- 8-hour day/evening shift
- Occasional weekend rotation
Job Description:
Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.
Principle Responsibilities:
- Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
-
Special projects as assigned.
-
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
-
Performance management of employee, including performance reviews.
-
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
-
Resolves escalated issues in a timely manner.
-
Other duties as assigned.
Required Qualifications:
- Associate's or Vocational degree and 2 years of related experience or
- 4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Preferred Qualifications:
- Bachelor's degree in business, marketing, finance, communications or related field
- 2 years of leadership experience
Physical Demands:
Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently
Pay Range:
Pay Range: $35.61 to $48.81 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary:
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
See all H-1B Visa Contact Center Supervisor Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Contact Center Supervisor Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Contact Center Supervisor
Frame your degree as central
Contact Center Supervisor roles don't automatically qualify as specialty occupations. Build your resume to show how your business administration or communications degree directly drives your supervisory decisions, workforce planning, and performance analytics, not just your day-to-day task management.
Verify prevailing wages before applying
Use the OFLC Wage Search to look up the prevailing wage for your target city before you apply. If the posted salary falls below the Level I or II threshold, the employer's LCA won't get certified, and your petition will stall before USCIS even reviews it.
Target employers with multi-site LCA history
If you'll supervise agents across multiple office locations or remote hubs, confirm each worksite is covered by its own certified LCA. Search Migrate Mate to find employers with active H-1B visa LCA filings that match your SOC code and your target metro area.
Document your specialty occupation case early
Gather your degree transcripts, any professional certifications in workforce management or quality assurance, and a detailed job description that ties each duty to degree-level knowledge. USCIS scrutinizes Contact Center Supervisor petitions more closely than engineering or finance roles, so your documentation package needs to be airtight before the employer files.
Negotiate filing before your OPT or status ends
H-1B petitions can be filed up to six months before the requested start date. If you're on OPT or another nonimmigrant status, map out your authorization end date against the employer's expected filing timeline so you aren't caught in an unauthorized period waiting on USCIS adjudication.
Ask employers about premium processing upfront
USCIS premium processing cuts adjudication time significantly for I-129 petitions. For Contact Center Supervisor roles, where specialty occupation is not assumed, a faster decision also means faster receipt of any Request for Evidence, giving you time to respond without jeopardizing your start date.
H-1B Visa Contact Center Supervisor: Frequently Asked Questions
Does a Contact Center Supervisor role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it to require at least a bachelor's degree in a directly related field, such as business administration, communications, or operations management, and when those degree-level skills are genuinely central to the job duties. Employers who sponsor H-1B holders for this title typically document workforce analytics, strategic planning, and performance system design as core responsibilities to satisfy USCIS specialty occupation standards.
Which employers sponsor H-1B visas for Contact Center Supervisor positions?
Large BPO firms, financial services companies, healthcare networks, and technology companies with sizable customer operations are the most active sponsors for this role. These employers typically have established H-1B filing programs and in-house or retained immigration counsel. Browse Migrate Mate to find employers with verified H-1B LCA filings matched to this occupation and your target city.
What happens to my H-1B status if I change contact center locations mid-employment?
Each new worksite requires its own certified LCA before you begin work there. If your employer moves you to a different office, opens a new call center, or shifts you to a remote work arrangement in a different metropolitan statistical area, they must file a new LCA with DOL first. Working at an unlisted location, even temporarily, puts both you and your employer out of compliance.
Can I be promoted to Contact Center Director while on H-1B status?
Yes, but a material change in job duties, title, or location typically requires an amended I-129 petition filed with USCIS before the change takes effect. A promotion that substantially alters your responsibilities or increases your wage level beyond the certified LCA amount triggers the amendment requirement. Your employer's immigration counsel should assess whether the new role constitutes a material change before the promotion is finalized.
How does the H-1B cap and selection process affect my job search timeline?
The H-1B cap applies to most private-sector employers, and selection rules have changed recently, so you should confirm current procedures directly with USCIS. Universities, nonprofit research organizations, and government entities are cap-exempt, meaning they can sponsor you at any time of year. If a cap-subject employer wants to hire you, they can file your petition up to six months before the intended start date, so starting your job search well in advance gives you the most options.