H-1B Visa Customer Success Director Jobs
Customer Success Director roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree or higher in business, management, or a related field. Employers file the Labor Condition Application before your petition, and the annual cap and lottery apply unless your employer is cap-exempt.
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Get Access To All JobsAbout viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
About viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
See all 744+ H-1B Visa Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Director Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Director
Verify your role meets specialty occupation
Pull the Customer Success Director profile on O*NET to confirm the listed education requirements. If your offer letter describes the role broadly, ask HR to specify the degree field required, since USCIS scrutinizes management titles more heavily than technical ones.
Check employer LCA filing history first
Search LCA disclosure data through the OFLC Wage Search before applying. Employers who've certified LCAs for similar management roles already understand the prevailing-wage obligation, which shortens internal approval timelines once you have an offer.
Target cap-exempt employers to skip the lottery
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt, meaning your H-1B petition goes straight to USCIS without the annual lottery. Customer success roles at ed-tech or healthtech nonprofits often fall under this category.
Use Migrate Mate to find sponsoring employers
Filter by Customer Success Director roles on Migrate Mate to see employers with verified H-1B filing history. This focuses your applications on companies that have already navigated the sponsorship process for comparable positions, not just those with open headcount.
Negotiate offer timing around the April filing window
H-1B registration opens in March, with petitions filed in April for an October 1 start. If you receive an offer in June, your employer can still file for a next-year start or explore cap-gap protections if you're transitioning from F-1 OPT.
Document business impact quantitatively before filing
USCIS officers evaluating Customer Success Director petitions look for evidence the role requires a specific degree, not generalized leadership. Prepare performance data, client retention metrics, and team scope details your employer can use to write a strong support letter.
H-1B Visa Customer Success Director: Frequently Asked Questions
Does a Customer Success Director role qualify for H-1B sponsorship?
Yes, if the position requires at least a bachelor's degree in a specific field such as business administration, management information systems, or a related discipline. Generic management roles without a defined degree requirement can draw scrutiny from USCIS, so the job description and offer letter should explicitly state the required field of study.
How do I find employers who sponsor H-1B visas for Customer Success Directors?
Browse Customer Success Director listings on Migrate Mate, which surfaces employers with verified H-1B Labor Condition Application filing history. Focusing on companies that have sponsored similar roles before reduces the risk of an employer backing out due to unfamiliarity with the process or internal legal budget constraints.
What happens to my H-1B status if I get promoted from Customer Success Manager to Director at the same company?
A significant change in job duties, title, or work location typically requires your employer to file an amended H-1B petition with USCIS. A promotion to Director level often meets that threshold because the SOC code, prevailing wage level, and duties may all change, triggering a new LCA certification before the amended petition can be filed.
Can I work for multiple companies as a Customer Success Director on an H-1B?
Yes, through concurrent H-1B employment, but each employer must file a separate H-1B petition and obtain its own LCA certification. This is common when a Director takes on a fractional or consulting role alongside a primary employer, but both petitions must be approved before you begin work for the second company.
How does the prevailing wage requirement affect H-1B sponsorship for this role?
Your employer must pay you at least the prevailing wage for a Customer Success Director in your work location, as certified in the LCA filed with DOL. Prevailing wages are tiered by experience level, so a Director role is typically benchmarked at wage level III or IV. You can look up the applicable wage using the OFLC Wage Search before negotiating your offer.