H-1B Visa Customer Success Director Jobs
Customer Success Director roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree or higher in business, management, or a related field. Employers file the Labor Condition Application before your petition, and the annual cap and lottery apply unless your employer is cap-exempt.
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Get Access To All JobsJoin the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Western United States (PST or MST strongly preferred)
Why You'll Love This Role
We're looking for a technically skilled and customer-focused Scaled Customer Success Engineer (CSE) to join our team. In this role, you'll be instrumental in driving product adoption and ensuring the success of our customers through a combination of tailored 1:1 engagements and scalable 1:many initiatives. You'll leverage your technical expertise to guide customers through their journey, provide best practice guidance, and contribute to the evolution of our digital enablement programs.
As An Active Member Of Our Team, You Will…
- Drive Customer Adoption & Enablement: Develop and deliver customized 1:1 adoption and enablement plans for customers, helping them maximize their value from our platform.
- Provide Technical Expertise & Guidance: Act as a trusted technical advisor, offering in-depth product knowledge and troubleshooting assistance to resolve complex customer issues.
- Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to contribute to and participate in 1:many content, including webinars, workshops, and educational materials, to drive broad customer understanding and adoption.
- Strategic Customer Engagement: Engage with customers on a strategic level, identifying their business needs and aligning them with our product capabilities to drive successful outcomes.
- Customer Advocacy & Feedback: Serve as a vital feedback loop, collaborating with internal teams (Product, Engineering, Sales, Marketing, CX Operations) to champion customer needs, influence product enhancements, and contribute to our digital program's content strategy.
- Data Analysis & Optimization: Utilize data to understand customer behavior, identify common pain points, and contribute insights to optimize both 1:1 and 1:many engagement strategies.
- Churn Mitigation & Growth: Proactively identify churn risks and develop strategies to retain and grow the customer base by demonstrating ongoing value.
- Process Improvement & Automation: Identify opportunities to leverage automation and other digital tools to enhance efficiency and personalize the scaled customer experience.
- Measure & Report: Track key metrics related to customer health, adoption, and engagement, reporting on the effectiveness of your efforts and continuously seeking improvements.
- We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours.
If You've Got It - We Want It
- Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments.
- Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs.
- Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions.
- Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies.
- Content Creation & Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars).
- Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams.
- Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus.
- Willingness to travel as needed (up to 15%-20%).
- You live in West Region (PST or MST Strongly preferred).
BONUS:
- Experience in a similar scaled customer success or technical account management role.
- Experience with various cloud providers (AWS, Azure, GCP).
- Experience working remotely Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.).
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Western United States (PST or MST strongly preferred)
Why You'll Love This Role
We're looking for a technically skilled and customer-focused Scaled Customer Success Engineer (CSE) to join our team. In this role, you'll be instrumental in driving product adoption and ensuring the success of our customers through a combination of tailored 1:1 engagements and scalable 1:many initiatives. You'll leverage your technical expertise to guide customers through their journey, provide best practice guidance, and contribute to the evolution of our digital enablement programs.
As An Active Member Of Our Team, You Will…
- Drive Customer Adoption & Enablement: Develop and deliver customized 1:1 adoption and enablement plans for customers, helping them maximize their value from our platform.
- Provide Technical Expertise & Guidance: Act as a trusted technical advisor, offering in-depth product knowledge and troubleshooting assistance to resolve complex customer issues.
- Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to contribute to and participate in 1:many content, including webinars, workshops, and educational materials, to drive broad customer understanding and adoption.
- Strategic Customer Engagement: Engage with customers on a strategic level, identifying their business needs and aligning them with our product capabilities to drive successful outcomes.
- Customer Advocacy & Feedback: Serve as a vital feedback loop, collaborating with internal teams (Product, Engineering, Sales, Marketing, CX Operations) to champion customer needs, influence product enhancements, and contribute to our digital program's content strategy.
- Data Analysis & Optimization: Utilize data to understand customer behavior, identify common pain points, and contribute insights to optimize both 1:1 and 1:many engagement strategies.
- Churn Mitigation & Growth: Proactively identify churn risks and develop strategies to retain and grow the customer base by demonstrating ongoing value.
- Process Improvement & Automation: Identify opportunities to leverage automation and other digital tools to enhance efficiency and personalize the scaled customer experience.
- Measure & Report: Track key metrics related to customer health, adoption, and engagement, reporting on the effectiveness of your efforts and continuously seeking improvements.
- We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours.
If You've Got It - We Want It
- Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments.
- Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs.
- Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions.
- Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies.
- Content Creation & Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars).
- Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams.
- Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus.
- Willingness to travel as needed (up to 15%-20%).
- You live in West Region (PST or MST Strongly preferred).
BONUS:
- Experience in a similar scaled customer success or technical account management role.
- Experience with various cloud providers (AWS, Azure, GCP).
- Experience working remotely Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.).
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
See all 605+ H-1B Visa Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Director Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Director
Verify your role meets specialty occupation
Pull the Customer Success Director profile on O*NET to confirm the listed education requirements. If your offer letter describes the role broadly, ask HR to specify the degree field required, since USCIS scrutinizes management titles more heavily than technical ones.
Check employer LCA filing history first
Search LCA disclosure data through the OFLC Wage Search before applying. Employers who've certified LCAs for similar management roles already understand the prevailing-wage obligation, which shortens internal approval timelines once you have an offer.
Target cap-exempt employers to skip the lottery
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt, meaning your H-1B petition goes straight to USCIS without the annual lottery. Customer success roles at ed-tech or healthtech nonprofits often fall under this category.
Use Migrate Mate to find sponsoring employers
Filter by Customer Success Director roles on Migrate Mate to see employers with verified H-1B filing history. This focuses your applications on companies that have already navigated the sponsorship process for comparable positions, not just those with open headcount.
Negotiate offer timing around the April filing window
H-1B registration opens in March, with petitions filed in April for an October 1 start. If you receive an offer in June, your employer can still file for a next-year start or explore cap-gap protections if you're transitioning from F-1 OPT.
Document business impact quantitatively before filing
USCIS officers evaluating Customer Success Director petitions look for evidence the role requires a specific degree, not generalized leadership. Prepare performance data, client retention metrics, and team scope details your employer can use to write a strong support letter.
H-1B Visa Customer Success Director: Frequently Asked Questions
Does a Customer Success Director role qualify for H-1B sponsorship?
Yes, if the position requires at least a bachelor's degree in a specific field such as business administration, management information systems, or a related discipline. Generic management roles without a defined degree requirement can draw scrutiny from USCIS, so the job description and offer letter should explicitly state the required field of study.
How do I find employers who sponsor H-1B visas for Customer Success Directors?
Browse Customer Success Director listings on Migrate Mate, which surfaces employers with verified H-1B Labor Condition Application filing history. Focusing on companies that have sponsored similar roles before reduces the risk of an employer backing out due to unfamiliarity with the process or internal legal budget constraints.
What happens to my H-1B status if I get promoted from Customer Success Manager to Director at the same company?
A significant change in job duties, title, or work location typically requires your employer to file an amended H-1B petition with USCIS. A promotion to Director level often meets that threshold because the SOC code, prevailing wage level, and duties may all change, triggering a new LCA certification before the amended petition can be filed.
Can I work for multiple companies as a Customer Success Director on an H-1B?
Yes, through concurrent H-1B employment, but each employer must file a separate H-1B petition and obtain its own LCA certification. This is common when a Director takes on a fractional or consulting role alongside a primary employer, but both petitions must be approved before you begin work for the second company.
How does the prevailing wage requirement affect H-1B sponsorship for this role?
Your employer must pay you at least the prevailing wage for a Customer Success Director in your work location, as certified in the LCA filed with DOL. Prevailing wages are tiered by experience level, so a Director role is typically benchmarked at wage level III or IV. You can look up the applicable wage using the OFLC Wage Search before negotiating your offer.