H-1B Visa Customer Success Director Jobs
Customer Success Director roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree or higher in business, management, or a related field. Employers file the Labor Condition Application before your petition, and the annual cap and lottery apply unless your employer is cap-exempt.
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Get Access To All JobsINTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.
Responsibilities:
- Communicate effectively with your Enterprise CSMs to ensure that all policies and procedures are well understood
- Work closely with VP Customer Success to develop and manage personal success plans for Enterprise CSMs that are underperforming and need improvement
- Take extreme ownership in developing a high performing Enterprise Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
- Track, manage, and ensure that your Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives
- Track, manage and ensure that your Enterprise Customer Success team is delivering exceptional customer experiences
- Track, manage and ensure that the prescribed customer journey and engagement model for Enterprise customers is seamlessly and consistently adhered to
- Develop and groom strong customer advocates
- Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags
- Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
- Develop and manage OKRs
- Enforce impeccable administration of accounts in the Company’s CRM
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Assist team with escalations for technical support
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
BASIC QUALIFICATIONS
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
- Previous management experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience delivering customer value, outcomes and results that align with customer objectives
- Experience delivering exceptional customer experiences
- Strong empathy for customers and passion for driving growth
- Basic understanding of financial and operational levers in a SaaS recurring revenue business model
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
- Demonstrated ability to drive exceptional customer experiences
- Analytics, process-oriented mindset
- Strong verbal and written communications
- Excellent time management, prioritization and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Strong critical thinking skills
- High energy with ability to inspire and motivate teams to exceed targets
- Ability to manage and build high performing teams
- Self-motivated with ability to work with minimal supervision
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
INTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.
Responsibilities:
- Communicate effectively with your Enterprise CSMs to ensure that all policies and procedures are well understood
- Work closely with VP Customer Success to develop and manage personal success plans for Enterprise CSMs that are underperforming and need improvement
- Take extreme ownership in developing a high performing Enterprise Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
- Track, manage, and ensure that your Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives
- Track, manage and ensure that your Enterprise Customer Success team is delivering exceptional customer experiences
- Track, manage and ensure that the prescribed customer journey and engagement model for Enterprise customers is seamlessly and consistently adhered to
- Develop and groom strong customer advocates
- Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags
- Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
- Develop and manage OKRs
- Enforce impeccable administration of accounts in the Company’s CRM
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Assist team with escalations for technical support
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
BASIC QUALIFICATIONS
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
- Previous management experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience delivering customer value, outcomes and results that align with customer objectives
- Experience delivering exceptional customer experiences
- Strong empathy for customers and passion for driving growth
- Basic understanding of financial and operational levers in a SaaS recurring revenue business model
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
- Demonstrated ability to drive exceptional customer experiences
- Analytics, process-oriented mindset
- Strong verbal and written communications
- Excellent time management, prioritization and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Strong critical thinking skills
- High energy with ability to inspire and motivate teams to exceed targets
- Ability to manage and build high performing teams
- Self-motivated with ability to work with minimal supervision
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
See all 1,947+ H-1B Visa Customer Success Director Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Director
Verify your role meets specialty occupation
Pull the Customer Success Director profile on O*NET to confirm the listed education requirements. If your offer letter describes the role broadly, ask HR to specify the degree field required, since USCIS scrutinizes management titles more heavily than technical ones.
Check employer LCA filing history first
Search LCA disclosure data through the OFLC Wage Search before applying. Employers who've certified LCAs for similar management roles already understand the prevailing-wage obligation, which shortens internal approval timelines once you have an offer.
Target cap-exempt employers to skip the lottery
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt, meaning your H-1B petition goes straight to USCIS without the annual lottery. Customer success roles at ed-tech or healthtech nonprofits often fall under this category.
Use Migrate Mate to find sponsoring employers
Filter by Customer Success Director roles on Migrate Mate to see employers with verified H-1B filing history. This focuses your applications on companies that have already navigated the sponsorship process for comparable positions, not just those with open headcount.
Negotiate offer timing around the April filing window
H-1B registration opens in March, with petitions filed in April for an October 1 start. If you receive an offer in June, your employer can still file for a next-year start or explore cap-gap protections if you're transitioning from F-1 OPT.
Document business impact quantitatively before filing
USCIS officers evaluating Customer Success Director petitions look for evidence the role requires a specific degree, not generalized leadership. Prepare performance data, client retention metrics, and team scope details your employer can use to write a strong support letter.
H-1B Visa Customer Success Director: Frequently Asked Questions
Does a Customer Success Director role qualify for H-1B sponsorship?
Yes, if the position requires at least a bachelor's degree in a specific field such as business administration, management information systems, or a related discipline. Generic management roles without a defined degree requirement can draw scrutiny from USCIS, so the job description and offer letter should explicitly state the required field of study.
How do I find employers who sponsor H-1B visas for Customer Success Directors?
Browse Customer Success Director listings on Migrate Mate, which surfaces employers with verified H-1B Labor Condition Application filing history. Focusing on companies that have sponsored similar roles before reduces the risk of an employer backing out due to unfamiliarity with the process or internal legal budget constraints.
What happens to my H-1B status if I get promoted from Customer Success Manager to Director at the same company?
A significant change in job duties, title, or work location typically requires your employer to file an amended H-1B petition with USCIS. A promotion to Director level often meets that threshold because the SOC code, prevailing wage level, and duties may all change, triggering a new LCA certification before the amended petition can be filed.
Can I work for multiple companies as a Customer Success Director on an H-1B?
Yes, through concurrent H-1B employment, but each employer must file a separate H-1B petition and obtain its own LCA certification. This is common when a Director takes on a fractional or consulting role alongside a primary employer, but both petitions must be approved before you begin work for the second company.
How does the prevailing wage requirement affect H-1B sponsorship for this role?
Your employer must pay you at least the prevailing wage for a Customer Success Director in your work location, as certified in the LCA filed with DOL. Prevailing wages are tiered by experience level, so a Director role is typically benchmarked at wage level III or IV. You can look up the applicable wage using the OFLC Wage Search before negotiating your offer.