H-1B Visa Customer Success Director Jobs
Customer Success Director roles qualify for H-1B sponsorship as specialty occupations requiring a bachelor's degree or higher in business, management, or a related field. Employers file the Labor Condition Application before your petition, and the annual cap and lottery apply unless your employer is cap-exempt.
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Get Access To All JobsA little about us…
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what's possible.
Overview
As a Customer Success Director at Knit, you'll be the driving force behind our customers' success — leading onboarding, driving adoption, and ensuring long-term value realization from the Knit platform. Your day-to-day will flex based on the customer's size, complexity, and strategic importance, offering opportunities for both full ownership and close partnership with teammates.
The Customer Success function is central to Knit's growth and retention strategy, and your work will directly drive customer renewals, increase product usage across multiple research use cases, and deepen stakeholder relationships through strategic, high-touch engagement. You'll identify and capture expansion opportunities, contribute to revenue growth, and help close the feedback loop between customers and internal teams — influencing product direction and enhancing the overall customer experience. This is a highly cross-functional role, requiring close collaboration with Sales, Research, and Product to ensure each customer achieves measurable success with Knit.
Responsibilities | What you will do...
Work across a portfolio that includes both strategic and growth-stage accounts. For some customers, you'll serve as the primary point of contact, owning the full post-sale lifecycle — from onboarding and enablement to renewals and commercial conversations. For others, particularly our most strategic partners, you'll collaborate closely with a Client Partner, providing deep product expertise and platform support while they lead the broader relationship and commercial strategy.
Primary responsibilities of this role:
- Own and manage the full post-sale customer lifecycle — including onboarding, implementation, enablement, and success planning — to drive long-term value realization and customer retention
- Lead onboarding and platform setup for new customers to ensure a smooth, goal-oriented launch that accelerates time-to-value
- Deliver live and asynchronous platform training and enablement (e.g., walkthroughs, guides, and demos) to increase user adoption across multiple research workflows
- Monitor credit usage and use cases activated to proactively identify gaps and unlock new use cases, driving deeper engagement and account growth
- Provide responsive, high-context product support to resolve customer issues efficiently and maintain satisfaction throughout the relationship
- Build and maintain trusted relationships with key stakeholders to increase influence, ensure alignment on goals, and strengthen account health
- Collaborate with Client Partners and internal stakeholders on strategic accounts to surface usage insights, remove blockers, and support high-impact success plans
- Lead or support commercial conversations (renewals, pricing, contract negotiation) to secure continued partnerships and drive predictable revenue retention
- Identify and execute expansion and upsell opportunities in collaboration with Sales, Research, and Product — contributing directly to net revenue growth
- Host Partnership Briefs or success check-ins to align on customer objectives, report on usage trends, and guide roadmap adoption
- Create and maintain enablement resources and scalable success content to support customer self-service and improve onboarding efficiency
- Advocate for customer needs and feedback internally to inform product roadmap decisions, influence feature development, and enhance customer outcomes
- Collaborate cross-functionally with Research, Product, and Sales teams to deliver a unified, high-impact customer experience
- Represent Knit as a strategic partner and trusted advisor — consistently reinforcing value to improve satisfaction, retention, and advocacy
Required Skills & Experiences
Required:
- 8+ years market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years experience owning client relationships, driving value and leading renewal and upsell engagements end to end
- Proficiency with research or customer success tools (e.g., CRMs, enablement platforms, analytics dashboards, research platforms) as part of your daily workflow
- Demonstrated ability to build strong stakeholder relationships, drive adoption, and deliver measurable outcomes for complex or multi-use case customers
- Strong communication and presentation skills — capable of leading training sessions, commercial conversations, and strategic business reviews
- Highly collaborative, with a history of working cross-functionally across Sales, Product, and Professional Services/Research teams
- Comfortable navigating change and ambiguity in a fast-paced, high-growth environment
- Curious, customer-centric mindset with a desire to scale impact through technology, enablement, and strategic partnership
- Other duties as assigned [to be less than 10% of your role]
Benefits
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
- Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
- Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
- Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.
Knit Privacy Policy here.
CCPA disclosure here.
A little about us…
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what's possible.
Overview
As a Customer Success Director at Knit, you'll be the driving force behind our customers' success — leading onboarding, driving adoption, and ensuring long-term value realization from the Knit platform. Your day-to-day will flex based on the customer's size, complexity, and strategic importance, offering opportunities for both full ownership and close partnership with teammates.
The Customer Success function is central to Knit's growth and retention strategy, and your work will directly drive customer renewals, increase product usage across multiple research use cases, and deepen stakeholder relationships through strategic, high-touch engagement. You'll identify and capture expansion opportunities, contribute to revenue growth, and help close the feedback loop between customers and internal teams — influencing product direction and enhancing the overall customer experience. This is a highly cross-functional role, requiring close collaboration with Sales, Research, and Product to ensure each customer achieves measurable success with Knit.
Responsibilities | What you will do...
Work across a portfolio that includes both strategic and growth-stage accounts. For some customers, you'll serve as the primary point of contact, owning the full post-sale lifecycle — from onboarding and enablement to renewals and commercial conversations. For others, particularly our most strategic partners, you'll collaborate closely with a Client Partner, providing deep product expertise and platform support while they lead the broader relationship and commercial strategy.
Primary responsibilities of this role:
- Own and manage the full post-sale customer lifecycle — including onboarding, implementation, enablement, and success planning — to drive long-term value realization and customer retention
- Lead onboarding and platform setup for new customers to ensure a smooth, goal-oriented launch that accelerates time-to-value
- Deliver live and asynchronous platform training and enablement (e.g., walkthroughs, guides, and demos) to increase user adoption across multiple research workflows
- Monitor credit usage and use cases activated to proactively identify gaps and unlock new use cases, driving deeper engagement and account growth
- Provide responsive, high-context product support to resolve customer issues efficiently and maintain satisfaction throughout the relationship
- Build and maintain trusted relationships with key stakeholders to increase influence, ensure alignment on goals, and strengthen account health
- Collaborate with Client Partners and internal stakeholders on strategic accounts to surface usage insights, remove blockers, and support high-impact success plans
- Lead or support commercial conversations (renewals, pricing, contract negotiation) to secure continued partnerships and drive predictable revenue retention
- Identify and execute expansion and upsell opportunities in collaboration with Sales, Research, and Product — contributing directly to net revenue growth
- Host Partnership Briefs or success check-ins to align on customer objectives, report on usage trends, and guide roadmap adoption
- Create and maintain enablement resources and scalable success content to support customer self-service and improve onboarding efficiency
- Advocate for customer needs and feedback internally to inform product roadmap decisions, influence feature development, and enhance customer outcomes
- Collaborate cross-functionally with Research, Product, and Sales teams to deliver a unified, high-impact customer experience
- Represent Knit as a strategic partner and trusted advisor — consistently reinforcing value to improve satisfaction, retention, and advocacy
Required Skills & Experiences
Required:
- 8+ years market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years experience owning client relationships, driving value and leading renewal and upsell engagements end to end
- Proficiency with research or customer success tools (e.g., CRMs, enablement platforms, analytics dashboards, research platforms) as part of your daily workflow
- Demonstrated ability to build strong stakeholder relationships, drive adoption, and deliver measurable outcomes for complex or multi-use case customers
- Strong communication and presentation skills — capable of leading training sessions, commercial conversations, and strategic business reviews
- Highly collaborative, with a history of working cross-functionally across Sales, Product, and Professional Services/Research teams
- Comfortable navigating change and ambiguity in a fast-paced, high-growth environment
- Curious, customer-centric mindset with a desire to scale impact through technology, enablement, and strategic partnership
- Other duties as assigned [to be less than 10% of your role]
Benefits
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
- Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
- Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
- Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.
Knit Privacy Policy here.
CCPA disclosure here.
See all 1,947+ Customer Success Director jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Director roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Director
Verify your role meets specialty occupation
Pull the Customer Success Director profile on O*NET to confirm the listed education requirements. If your offer letter describes the role broadly, ask HR to specify the degree field required, since USCIS scrutinizes management titles more heavily than technical ones.
Check employer LCA filing history first
Search LCA disclosure data through the OFLC Wage Search before applying. Employers who've certified LCAs for similar management roles already understand the prevailing-wage obligation, which shortens internal approval timelines once you have an offer.
Target cap-exempt employers to skip the lottery
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt, meaning your H-1B petition goes straight to USCIS without the annual lottery. Customer success roles at ed-tech or healthtech nonprofits often fall under this category.
Use Migrate Mate to find sponsoring employers
Filter by Customer Success Director roles on Migrate Mate to see employers with verified H-1B filing history. This focuses your applications on companies that have already navigated the sponsorship process for comparable positions, not just those with open headcount.
Document business impact quantitatively before filing
USCIS officers evaluating Customer Success Director petitions look for evidence the role requires a specific degree, not generalized leadership. Prepare performance data, client retention metrics, and team scope details your employer can use to write a strong support letter.
Customer Success Director jobs are hiring across the US. Find yours.
Find Customer Success Director JobsCustomer Success Director H-1B Visa: Frequently Asked Questions
Does a Customer Success Director role qualify for H-1B sponsorship?
Yes, if the position requires at least a bachelor's degree in a specific field such as business administration, management information systems, or a related discipline. Generic management roles without a defined degree requirement can draw scrutiny from USCIS, so the job description and offer letter should explicitly state the required field of study.
How do I find employers who sponsor H-1B visas for Customer Success Directors?
Browse Customer Success Director listings on Migrate Mate, which surfaces employers with verified H-1B Labor Condition Application filing history. Focusing on companies that have sponsored similar roles before reduces the risk of an employer backing out due to unfamiliarity with the process or internal legal budget constraints.
What happens to my H-1B status if I get promoted from Customer Success Manager to Director at the same company?
A significant change in job duties, title, or work location typically requires your employer to file an amended H-1B petition with USCIS. A promotion to Director level often meets that threshold because the SOC code, prevailing wage level, and duties may all change, triggering a new LCA certification before the amended petition can be filed.
Can I work for multiple companies as a Customer Success Director on an H-1B?
Yes, through concurrent H-1B employment, but each employer must file a separate H-1B petition and obtain its own LCA certification. This is common when a Director takes on a fractional or consulting role alongside a primary employer, but both petitions must be approved before you begin work for the second company.
How does the prevailing wage requirement affect H-1B sponsorship for this role?
Your employer must pay you at least the prevailing wage for a Customer Success Director in your work location, as certified in the LCA filed with DOL. Prevailing wages are tiered by experience level, so a Director role is typically benchmarked at wage level III or IV. You can look up the applicable wage using the OFLC Wage Search before negotiating your offer.
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