H-1B Visa Customer Success Director Jobs
Customer Success Director roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree or higher in business, management, or a related field. Employers file the Labor Condition Application before your petition, and the annual cap and lottery apply unless your employer is cap-exempt.
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Get Access To All JobsWho We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies.
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Overview of the position
The Customer Success Director is a key leadership role, responsible for leading Enhesa’s customer success team in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure.
Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly “plan to goal.” The Customer Success Director will ensure strong execution against renewal, retention, engagement, and customer success objectives, while maintaining a consultative and customer-centric approach.
The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset, proven experience operating in a quarterly target-driven environment and preferably experience in a SaaS and/or high-growth business.
Main tasks and responsibilities
- Own and deliver Gross Retained Revenue targets across Enhesa’s Product and Chemical intelligence portfolios
- Lead, coach, and manage a team of four Customer Success Managers, ensuring clear accountability against individual and team goals
- Translate quarterly business targets into actionable team plans, supporting each manager in working their accounts and activities towards their “plan to goal”
- Establish a consistent operating rhythm for forecasting, pipeline inspection, renewal readiness, customer health reviews and performance management
- Drive customer retention by ensuring proactive engagement, strong relationship management, and timely identification/mitigation of renewal risks
- Build and maintain executive-level customer relationships, acting as an escalation point and senior sponsor where required
- Collaborate closely with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance
- Develop and monitor key customer success KPIs, including Gross Retained Revenue, renewal rates, customer health, engagement levels, trainings, risk status, and customer satisfaction
- Ensure Customer Success Managers use CRM and customer success tools accurately and consistently to manage accounts, document activity, and forecast outcomes
- Support the development of scalable processes, playbooks, and best practices for renewals, customer engagement, risk management, and value realization
- Represent the voice of the customer internally, sharing insights that support product development, operational improvement, and commercial strategy
- Foster a high-performance, collaborative, and accountable team culture aligned to Enhesa’s growth objectives.
Key requirements
- Education. Bachelor’s degree in Business, Marketing or a similar field of study from an accredited university is required.
- Experience. 3-5+ years’ experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
- Proven ability to lead teams in a quarterly target-driven commercial environment
- Strong experience managing customer-facing professionals against revenue, retention, or renewal targets
- Clear understanding of Gross Retained Revenue and the activities required to protect and improve retained revenue performance
- Experience coaching teams through structured plans, performance reviews, pipeline management, and “plan to goal” execution
- Strong familiarity with CRM systems and customer success platforms; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous
- Excellent customer relationship management skills, including executive-level communication and escalation handling
- Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics
- Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations
- Commercially astute, structured, and comfortable working in a fast-paced growth environment
- Excellent interpersonal, presentation, negotiation, and conflict resolution skills
- High levels of professionalism, personal drive, ownership, and accountability
- Collaborative team player with the ability to share information, best practices, and feedback constructively.
Salary Range
$100,000 - $120,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies.
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Overview of the position
The Customer Success Director is a key leadership role, responsible for leading Enhesa’s customer success team in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure.
Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly “plan to goal.” The Customer Success Director will ensure strong execution against renewal, retention, engagement, and customer success objectives, while maintaining a consultative and customer-centric approach.
The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset, proven experience operating in a quarterly target-driven environment and preferably experience in a SaaS and/or high-growth business.
Main tasks and responsibilities
- Own and deliver Gross Retained Revenue targets across Enhesa’s Product and Chemical intelligence portfolios
- Lead, coach, and manage a team of four Customer Success Managers, ensuring clear accountability against individual and team goals
- Translate quarterly business targets into actionable team plans, supporting each manager in working their accounts and activities towards their “plan to goal”
- Establish a consistent operating rhythm for forecasting, pipeline inspection, renewal readiness, customer health reviews and performance management
- Drive customer retention by ensuring proactive engagement, strong relationship management, and timely identification/mitigation of renewal risks
- Build and maintain executive-level customer relationships, acting as an escalation point and senior sponsor where required
- Collaborate closely with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance
- Develop and monitor key customer success KPIs, including Gross Retained Revenue, renewal rates, customer health, engagement levels, trainings, risk status, and customer satisfaction
- Ensure Customer Success Managers use CRM and customer success tools accurately and consistently to manage accounts, document activity, and forecast outcomes
- Support the development of scalable processes, playbooks, and best practices for renewals, customer engagement, risk management, and value realization
- Represent the voice of the customer internally, sharing insights that support product development, operational improvement, and commercial strategy
- Foster a high-performance, collaborative, and accountable team culture aligned to Enhesa’s growth objectives.
Key requirements
- Education. Bachelor’s degree in Business, Marketing or a similar field of study from an accredited university is required.
- Experience. 3-5+ years’ experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
- Proven ability to lead teams in a quarterly target-driven commercial environment
- Strong experience managing customer-facing professionals against revenue, retention, or renewal targets
- Clear understanding of Gross Retained Revenue and the activities required to protect and improve retained revenue performance
- Experience coaching teams through structured plans, performance reviews, pipeline management, and “plan to goal” execution
- Strong familiarity with CRM systems and customer success platforms; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous
- Excellent customer relationship management skills, including executive-level communication and escalation handling
- Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics
- Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations
- Commercially astute, structured, and comfortable working in a fast-paced growth environment
- Excellent interpersonal, presentation, negotiation, and conflict resolution skills
- High levels of professionalism, personal drive, ownership, and accountability
- Collaborative team player with the ability to share information, best practices, and feedback constructively.
Salary Range
$100,000 - $120,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
See all 2,086+ H-1B Visa Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Director Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Director
Verify your role meets specialty occupation
Pull the Customer Success Director profile on O*NET to confirm the listed education requirements. If your offer letter describes the role broadly, ask HR to specify the degree field required, since USCIS scrutinizes management titles more heavily than technical ones.
Check employer LCA filing history first
Search LCA disclosure data through the OFLC Wage Search before applying. Employers who've certified LCAs for similar management roles already understand the prevailing-wage obligation, which shortens internal approval timelines once you have an offer.
Target cap-exempt employers to skip the lottery
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt, meaning your H-1B petition goes straight to USCIS without the annual lottery. Customer success roles at ed-tech or healthtech nonprofits often fall under this category.
Use Migrate Mate to find sponsoring employers
Filter by Customer Success Director roles on Migrate Mate to see employers with verified H-1B filing history. This focuses your applications on companies that have already navigated the sponsorship process for comparable positions, not just those with open headcount.
Negotiate offer timing around the April filing window
H-1B registration opens in March, with petitions filed in April for an October 1 start. If you receive an offer in June, your employer can still file for a next-year start or explore cap-gap protections if you're transitioning from F-1 OPT.
Document business impact quantitatively before filing
USCIS officers evaluating Customer Success Director petitions look for evidence the role requires a specific degree, not generalized leadership. Prepare performance data, client retention metrics, and team scope details your employer can use to write a strong support letter.
H-1B Visa Customer Success Director: Frequently Asked Questions
Does a Customer Success Director role qualify for H-1B sponsorship?
Yes, if the position requires at least a bachelor's degree in a specific field such as business administration, management information systems, or a related discipline. Generic management roles without a defined degree requirement can draw scrutiny from USCIS, so the job description and offer letter should explicitly state the required field of study.
How do I find employers who sponsor H-1B visas for Customer Success Directors?
Browse Customer Success Director listings on Migrate Mate, which surfaces employers with verified H-1B Labor Condition Application filing history. Focusing on companies that have sponsored similar roles before reduces the risk of an employer backing out due to unfamiliarity with the process or internal legal budget constraints.
What happens to my H-1B status if I get promoted from Customer Success Manager to Director at the same company?
A significant change in job duties, title, or work location typically requires your employer to file an amended H-1B petition with USCIS. A promotion to Director level often meets that threshold because the SOC code, prevailing wage level, and duties may all change, triggering a new LCA certification before the amended petition can be filed.
Can I work for multiple companies as a Customer Success Director on an H-1B?
Yes, through concurrent H-1B employment, but each employer must file a separate H-1B petition and obtain its own LCA certification. This is common when a Director takes on a fractional or consulting role alongside a primary employer, but both petitions must be approved before you begin work for the second company.
How does the prevailing wage requirement affect H-1B sponsorship for this role?
Your employer must pay you at least the prevailing wage for a Customer Success Director in your work location, as certified in the LCA filed with DOL. Prevailing wages are tiered by experience level, so a Director role is typically benchmarked at wage level III or IV. You can look up the applicable wage using the OFLC Wage Search before negotiating your offer.