H-1B Visa Support Associate Jobs
Support Associate roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business administration, information systems, or communications. Many tech, SaaS, and enterprise software employers file LCAs for these roles, making them a viable H-1B pathway for degreed candidates.
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Get Access To All JobsINTRODUCTION
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the Team
Our team supports property managers and customers by helping resolve trust accounting questions, casework, and operational issues with accuracy, urgency, and care. This role sits at the intersection of customer support, financial operations, and process execution, helping ensure issues are documented clearly, resolved efficiently, and handled in line with policy, regulatory requirements, and service expectations.
ROLE AND RESPONSIBILITIES
In this role, you will:
- Provide day-to-day support for customer questions and issues, with a goal of first contact resolution whenever possible.
- Categorize cases accurately, gather and document the right information, and maintain clear case records throughout the lifecycle of an issue.
- Prioritize time-sensitive work based on impact and urgency, following team guidelines and documented troubleshooting processes.
- Research routine issues, apply known solutions, and escalate troubleshooting appropriately when additional support is needed.
- Set clear customer expectations, provide timely follow-up, and communicate findings in a concise, easy-to-understand way for non-technical audiences.
- Build foundational knowledge of company financial and management accounting policies, trust accounting principles for property managers, and relevant regulatory and financial accounting standards.
- Use approved tools such as CRM or ticketing platforms, email, chat, Slack, Excel, and related systems to respond to queries promptly and manage casework effectively.
- Support routine projects and process activities by tracking progress, helping coordinate inputs, and keeping stakeholders informed of timeline changes or risks.
- Assist with suspected issue or incident investigations by gathering facts, documenting findings, reporting suspected HIEs according to team guidance, and helping coordinate stakeholder collaboration.
- Identify knowledge gaps, contribute to process improvement efforts, and help surface opportunities to improve customer experience, team efficiency, and platform understanding.
BASIC QUALIFICATIONS
- 0-1 years of relevant experience in customer support, operations, accounting support, financial services, travel, or a similar environment.
- Associate's degree in Accounting, Finance, Business, or a related field; or equivalent related professional experience.
- Strong technical skills and computer knowledge, including Microsoft Office programs.
- Experience using a CRM ticketing system to create and manage casework, or experience using travel industry applications.
- Ability to listen carefully, ask thoughtful follow-up questions, and identify the root cause of customer issues.
- Strong written and verbal communication skills, with the ability to explain technical or process-related information clearly to non-technical customers.
- Ability to follow standard operating procedures, apply policies consistently, and manage multiple routine tasks with attention to detail.
PREFERRED QUALIFICATIONS
- Understanding or learning trust accounting, property manager support, financial operations, or regulatory compliance processes.
- Basic familiarity with observability or operational tools.
- Interest in process improvement, reporting, and identifying action items that improve team effectiveness.
- Experience working across stakeholders and supporting smaller projects with guidance from more experienced team members.
ADDITIONAL NOTES
- Working title can be adjusted once the final job family and approved internal title are confirmed.
- If this will be posted externally, add the approved divisional blurb and any country-specific posting language before publishing.
COMPENSATION
- The total cash range for this position in Austin is $52,500.00 to $73,500.00. Employees in this role have the potential to increase their pay up to $84,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
INTRODUCTION
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the Team
Our team supports property managers and customers by helping resolve trust accounting questions, casework, and operational issues with accuracy, urgency, and care. This role sits at the intersection of customer support, financial operations, and process execution, helping ensure issues are documented clearly, resolved efficiently, and handled in line with policy, regulatory requirements, and service expectations.
ROLE AND RESPONSIBILITIES
In this role, you will:
- Provide day-to-day support for customer questions and issues, with a goal of first contact resolution whenever possible.
- Categorize cases accurately, gather and document the right information, and maintain clear case records throughout the lifecycle of an issue.
- Prioritize time-sensitive work based on impact and urgency, following team guidelines and documented troubleshooting processes.
- Research routine issues, apply known solutions, and escalate troubleshooting appropriately when additional support is needed.
- Set clear customer expectations, provide timely follow-up, and communicate findings in a concise, easy-to-understand way for non-technical audiences.
- Build foundational knowledge of company financial and management accounting policies, trust accounting principles for property managers, and relevant regulatory and financial accounting standards.
- Use approved tools such as CRM or ticketing platforms, email, chat, Slack, Excel, and related systems to respond to queries promptly and manage casework effectively.
- Support routine projects and process activities by tracking progress, helping coordinate inputs, and keeping stakeholders informed of timeline changes or risks.
- Assist with suspected issue or incident investigations by gathering facts, documenting findings, reporting suspected HIEs according to team guidance, and helping coordinate stakeholder collaboration.
- Identify knowledge gaps, contribute to process improvement efforts, and help surface opportunities to improve customer experience, team efficiency, and platform understanding.
BASIC QUALIFICATIONS
- 0-1 years of relevant experience in customer support, operations, accounting support, financial services, travel, or a similar environment.
- Associate's degree in Accounting, Finance, Business, or a related field; or equivalent related professional experience.
- Strong technical skills and computer knowledge, including Microsoft Office programs.
- Experience using a CRM ticketing system to create and manage casework, or experience using travel industry applications.
- Ability to listen carefully, ask thoughtful follow-up questions, and identify the root cause of customer issues.
- Strong written and verbal communication skills, with the ability to explain technical or process-related information clearly to non-technical customers.
- Ability to follow standard operating procedures, apply policies consistently, and manage multiple routine tasks with attention to detail.
PREFERRED QUALIFICATIONS
- Understanding or learning trust accounting, property manager support, financial operations, or regulatory compliance processes.
- Basic familiarity with observability or operational tools.
- Interest in process improvement, reporting, and identifying action items that improve team effectiveness.
- Experience working across stakeholders and supporting smaller projects with guidance from more experienced team members.
ADDITIONAL NOTES
- Working title can be adjusted once the final job family and approved internal title are confirmed.
- If this will be posted externally, add the approved divisional blurb and any country-specific posting language before publishing.
COMPENSATION
- The total cash range for this position in Austin is $52,500.00 to $73,500.00. Employees in this role have the potential to increase their pay up to $84,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
See all 26,369+ H-1B Visa Support Associate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Support Associate Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Associate
Verify your degree matches the role
USCIS requires a direct relationship between your degree field and the Support Associate position. A business administration or information systems degree typically satisfies specialty occupation requirements; a general studies degree often doesn't without additional documentation.
Use OFLC Wage Search before negotiating
Look up the prevailing wage for Support Associate under SOC code 43-4051 in your target metro area. Your offered salary must meet or exceed this threshold for the LCA to certify, so knowing the floor protects you during offer negotiations.
Target employers with active LCA filing history
Search Migrate Mate to filter Support Associate roles by verified LCA filing history. Employers who've filed LCAs for this job title before understand the process and are far less likely to withdraw sponsorship after you accept an offer.
Clarify employer size before accepting an offer
H-1B filing fees differ significantly between employers with 25 or fewer full-time employees and larger companies. Confirm your prospective employer's headcount early, since fee responsibility affects timelines and can surface unexpected budget objections after you're already in the process.
File the I-129 with premium processing if timing is tight
Standard H-1B adjudication can take months. If your OPT or current status expires within that window, premium processing accelerates USCIS review to 15 business days and reduces the risk of a gap in work authorization.
Check your role against O*NET before the interview
Review the Support Associate occupation profile on O*NET to identify the specific tasks, tools, and knowledge areas USCIS expects the role to require. Framing your job duties in language that aligns with the O*NET profile strengthens the specialty occupation argument in your petition.
H-1B Visa Support Associate: Frequently Asked Questions
Does a Support Associate role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. If the job description requires a bachelor's degree in a specific field such as business administration, information systems, or communications as a minimum entry requirement, it can qualify. Roles where any bachelor's degree is acceptable, regardless of field, are harder to defend as specialty occupations. Ask your employer to document the degree requirement explicitly in the job description before filing.
Which industries most commonly sponsor H-1B visas for Support Associate positions?
Enterprise software, SaaS, financial services, and healthcare technology companies are among the most consistent sponsors for Support Associate roles. These employers typically have dedicated HR and immigration teams familiar with the LCA and I-129 process. You can browse Support Associate roles filtered by verified H-1B filing history on Migrate Mate to identify which specific employers have sponsored this title before.
Can I transfer my H-1B to a new employer if I switch Support Associate jobs?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as the new I-129 petition is filed, as long as you've maintained valid H-1B status. You don't need to wait for approval. The new employer must file a new LCA and I-129 specific to your Support Associate role and location, so confirm they're prepared to do that before resigning from your current position.
What SOC code is typically used for Support Associate roles on an H-1B petition?
Most Support Associate roles are filed under SOC code 43-4051, which covers Customer Service Representatives, or occasionally under 11-3021 for computer and information systems managers when the role has a technical focus. The SOC code determines the prevailing wage level your employer must certify on the LCA. Use the OFLC Wage Search to verify the wage tier that applies to your specific job duties and work location before the offer is finalized.
What happens to my H-1B status if my employer terminates my Support Associate role?
If your employer terminates your employment, your H-1B status ends and you enter a 60-day grace period to find a new sponsoring employer, change to another visa status, or prepare to depart. The new employer must file a new I-129 before the grace period expires. USCIS does not automatically extend this window, so acting immediately after termination is critical to preserving your options.