H-1B Visa Support Lead Jobs
Support Lead roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field, typically computer science, information systems, or a closely related discipline. Many enterprise software and SaaS companies file LCAs for Support Leads at wage levels three and four, reflecting the supervisory and technical depth the role demands.
Find H-1B Visa Support Lead JobsOverview
Showing 5 of 968+ Support Lead jobs
See all 968+ Support Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Lead roles.
Get Access To All JobsJob Description
The IT Support Worker Lead is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker Lead will be required to interact with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
- Support the day-to-day IT operations, including POS management, hardware and network troubleshooting, and technology support
- Maintain an organized approach
- Manage Senior Team & Management level IT needs
- Micros Simphony System Liaison – ASU POS
- Hardware troubleshooting and installation
- Software programming
- Report gathering and distribution
- Catapult System Manager – Aramark Markets POS
- Hardware familiarization, basic troubleshooting
- Software programming when POD associates cannot
- Report gathering and distribution
- Maintain relationship with Corporate IT team
- ARAMARK COMPUTER & IT Equipment
- Internal computer systems, email, server(s), and CC terminals general maintenance and upkeep
- Install, implement, deploy and assist in use
- Video menu boards maintenance and oversight
- Kiosk System maintenance and oversight
- Security Cameras maintenance and oversight
- RTS machines maintenance and oversight
- Backup maintenance and compliance
- Access to ASU email – Sponsor ASUrite access, Micros and Blackboard access
Qualifications
Preferred Qualifications
- 2-4 years of progressively responsible experience in IT support or business systems analysis, preferably in a hospitality or retail environment
- Background in hospitality, food service, or retail technology environments
- Hands-on troubleshooting experience with hardware components including laptops, desktops, tablets, printers, and POS peripherals (e.g., receipt printers, payment terminals, kitchen display systems)
- Familiarity with basic networking concepts such as IP configuration, DHCP, DNS, and wireless troubleshooting
Key Competencies:
- Initiative and ownership of responsibilities
- Strong interpersonal and cross-team collaboration skills
- Comfort with multitasking and working in fast-paced environments
- Customer service experience in a hospitality setting
Environment
- On-site position supporting hospitality, retail, and dining operations across the ASU campuses.
- Fast-paced, customer-facing environment with frequent interaction with managers, associates, and university partners.
- Requires walking between locations, lifting and transporting IT equipment, and performing physical tasks such as bending, kneeling, and climbing stairs.
- May require occasional after-hours/weekend support for system maintenance, installations, and operational emergencies.
- Ability to manage multiple priorities while providing exceptional customer service and technical support.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential.
Job Description
The IT Support Worker Lead is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker Lead will be required to interact with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
- Support the day-to-day IT operations, including POS management, hardware and network troubleshooting, and technology support
- Maintain an organized approach
- Manage Senior Team & Management level IT needs
- Micros Simphony System Liaison – ASU POS
- Hardware troubleshooting and installation
- Software programming
- Report gathering and distribution
- Catapult System Manager – Aramark Markets POS
- Hardware familiarization, basic troubleshooting
- Software programming when POD associates cannot
- Report gathering and distribution
- Maintain relationship with Corporate IT team
- ARAMARK COMPUTER & IT Equipment
- Internal computer systems, email, server(s), and CC terminals general maintenance and upkeep
- Install, implement, deploy and assist in use
- Video menu boards maintenance and oversight
- Kiosk System maintenance and oversight
- Security Cameras maintenance and oversight
- RTS machines maintenance and oversight
- Backup maintenance and compliance
- Access to ASU email – Sponsor ASUrite access, Micros and Blackboard access
Qualifications
Preferred Qualifications
- 2-4 years of progressively responsible experience in IT support or business systems analysis, preferably in a hospitality or retail environment
- Background in hospitality, food service, or retail technology environments
- Hands-on troubleshooting experience with hardware components including laptops, desktops, tablets, printers, and POS peripherals (e.g., receipt printers, payment terminals, kitchen display systems)
- Familiarity with basic networking concepts such as IP configuration, DHCP, DNS, and wireless troubleshooting
Key Competencies:
- Initiative and ownership of responsibilities
- Strong interpersonal and cross-team collaboration skills
- Comfort with multitasking and working in fast-paced environments
- Customer service experience in a hospitality setting
Environment
- On-site position supporting hospitality, retail, and dining operations across the ASU campuses.
- Fast-paced, customer-facing environment with frequent interaction with managers, associates, and university partners.
- Requires walking between locations, lifting and transporting IT equipment, and performing physical tasks such as bending, kneeling, and climbing stairs.
- May require occasional after-hours/weekend support for system maintenance, installations, and operational emergencies.
- Ability to manage multiple priorities while providing exceptional customer service and technical support.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential.
See all 968+ H-1B Visa Support Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Support Lead Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Support Lead
Verify your degree field matches
H-1B specialty occupation requires a direct relationship between your degree and the Support Lead role. A general business degree may not satisfy USCIS if the job description centers on technical systems or software, a computer science or information systems degree strengthens your petition significantly.
Check prevailing wage before negotiating
Look up the wage level for your specific Support Lead SOC code and work location using the OFLC Wage Search before you enter salary discussions. Your employer's LCA must certify a wage at or above that level, so knowing it prevents offers that can't clear DOL filing.
Search employers with active LCA filing history
Target companies that have already filed LCAs for Support Lead or similar technical operations titles. Use Migrate Mate to filter employers by occupation and filing history so you're applying to organizations with a demonstrated H-1B sponsorship process, not discovering their policy after an offer.
Clarify supervisory scope in your job offer
Support Lead titles vary widely, some are individual contributor roles, others manage teams. Make sure your offer letter and job description reflect supervisory duties or senior technical responsibilities. A clearly scoped role reduces the risk of a specialty occupation challenge from USCIS during adjudication.
Time your application around the cap and lottery
H-1B cap-subject petitions must be filed in the April window for an October 1 start date. If you're on OPT and your current authorization expires before October, confirm your employer can support a cap-gap extension so you're authorized to keep working through the transition.
Request premium processing for faster certainty
Support Lead roles often come with onboarding timelines that can't slip by months. Ask your employer to file with premium processing through USCIS, which guarantees a decision within 15 business days and lets both sides plan your start date without uncertainty hanging over the offer.
H-1B Visa Support Lead: Frequently Asked Questions
Does a Support Lead role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires that the position normally requires at least a bachelor's degree in a specific field. Support Lead roles at enterprise software, SaaS, or infrastructure companies typically qualify when the job description requires technical expertise in a defined discipline like computer science or information systems. Generic support management positions without a field-specific degree requirement are more likely to face a request for evidence.
Which industries sponsor H-1B visas most frequently for Support Lead positions?
Enterprise software, cloud infrastructure, financial technology, and telecommunications companies file the highest volume of LCAs for technical support leadership roles. These industries commonly require Support Leads to manage complex integrations, escalations, or platform-specific implementations where a technical degree is a genuine prerequisite. You can browse employers with active H-1B filing history for these roles on Migrate Mate before applying.
Can my employer start my H-1B petition while I'm on OPT as a Support Lead?
Yes. If your OPT is still valid when the H-1B lottery opens in March, your employer can file a cap-subject petition for an October 1 start. If your OPT expires between April and September 30 and your petition is selected, the cap-gap rule automatically extends your work authorization through the end of that period. Confirm with your employer that they're prepared to file on your behalf during the registration window.
What SOC code applies to Support Lead roles for DOL prevailing wage purposes?
Most Support Lead positions map to SOC 15-1232 (Computer User Support Specialists) or 11-3021 (Computer and Information Systems Managers), depending on how supervisory the role is. The correct code affects the prevailing wage level your employer must certify on the LCA, so it's worth reviewing the O*NET occupation profile for your specific duties and confirming the code with your employer before the LCA is filed.
Can a Support Lead transfer their H-1B to a new employer mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as they file a transfer petition, without waiting for approval, as long as your current H-1B is valid and you've been in lawful status. For Support Lead roles, the new employer must file a new LCA certified at the prevailing wage for your work location and confirm the position still meets specialty occupation standards.