H-1B Visa Support Lead Jobs
Support Lead roles qualify for H-1B sponsorship when the position requires a bachelor's degree in a directly related field, typically computer science, information systems, or a closely related discipline. Many enterprise software and SaaS companies file LCAs for Support Leads at wage levels three and four, reflecting the supervisory and technical depth the role demands.
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Get Access To All JobsABOUT THE POSITION
The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct leadership and coaching to two IT Support Engineers, ensuring effective ticket resolution, excellent customer service, and strong process adherence. While remaining a senior escalation point for complex issues, the Support Lead's primary responsibility is to manage the support function at the operational level, enabling IT leadership to focus on strategic initiatives.
ABOUT THE TEAM
The FiscalNote IT team supports all employee technology needs worldwide, including collaboration platforms, email, identity, and productivity systems. As a modern technology organization, we leverage tools that meet strict security standards while delivering a great user experience. The IT Support Lead plays a key role in ensuring consistent, reliable, and efficient front-line support.
ABOUT YOU
You are a proven IT support professional who thrives in people leadership and operational management. You can balance workload prioritization, staff development, and customer service metrics, while remaining technically capable of stepping in on challenging issues. You value structure, accountability, and continuous improvement at the team level.
The salary range for the role is $80,000 - 95,000 per year.
WHAT TO EXPECT IN THIS POSITION
- Provide daily leadership, coaching, and performance management for two IT Support Engineers
- Manage the IT support queue, prioritizing and assigning requests to meet SLA commitments
- Act as a senior escalation point for complex or critical IT support incidents
- Maintain IT asset lifecycle management (inventory, procurement, deployment, decommissioning)
- Drive improvements in IT documentation, knowledge base, and training materials
- Partner with IT leadership on execution of process improvements, automation rollouts, and service enhancements (without owning strategic design)
- Ensure smooth and consistent employee onboarding/offboarding experiences
- Research and recommend new tools and practices; support implementation led by IT leadership
- Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
- Participate in the IT support escalation rotation as needed
- Leverage AI tools to automate repetitive IT workflows, including ticket triage, routing, and status updates within FreshService
- Champion the use of AI-assisted documentation to maintain an accurate, up-to-date knowledge base with minimal manual overhead
- Support the team's responsible use of Claude and other approved AI tools for drafting runbooks, SOPs, and internal communications
WHAT SETS YOU APART
- 5+ years of IT Service Desk / Support experience with at least 1–2 years in a team lead, supervisor, or managing role
- Strong leadership skills with the ability to delegate, coach, and hold team members accountable
- Expert troubleshooting across macOS and Windows environments
- Advanced knowledge of Google Workspace, Microsoft 365, and enterprise collaboration tools
- Hands-on experience with Okta, Jamf, Intune, and enterprise ITSM platforms (FreshService preferred)
- Strong networking knowledge (switches, routers, firewalls, Wi-Fi, VPNs)
- Excellent written and verbal communication skills
- Experience working within compliance frameworks such as SOC 2 / SOX, with focus on adhering to established IT controls and processes
- Highly organized with proven ability to manage competing priorities
- Familiarity with AI-assisted IT operations tools (e.g., AI ticket summarization, predictive routing, or chatbot-based Tier 0 deflection)
- Exposure to prompt engineering or workflow automation using LLM-based tools in an IT or enterprise support context
- Experience evaluating AI tools against SOC 2 / security requirements prior to deployment
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!
When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.
ABOUT FISCALNOTE
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.
Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.
AT FISCALNOTE, WE LEAD WITH VALUES
Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family
COMPANY BENEFITS
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
ABOUT THE POSITION
The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct leadership and coaching to two IT Support Engineers, ensuring effective ticket resolution, excellent customer service, and strong process adherence. While remaining a senior escalation point for complex issues, the Support Lead's primary responsibility is to manage the support function at the operational level, enabling IT leadership to focus on strategic initiatives.
ABOUT THE TEAM
The FiscalNote IT team supports all employee technology needs worldwide, including collaboration platforms, email, identity, and productivity systems. As a modern technology organization, we leverage tools that meet strict security standards while delivering a great user experience. The IT Support Lead plays a key role in ensuring consistent, reliable, and efficient front-line support.
ABOUT YOU
You are a proven IT support professional who thrives in people leadership and operational management. You can balance workload prioritization, staff development, and customer service metrics, while remaining technically capable of stepping in on challenging issues. You value structure, accountability, and continuous improvement at the team level.
The salary range for the role is $80,000 - 95,000 per year.
WHAT TO EXPECT IN THIS POSITION
- Provide daily leadership, coaching, and performance management for two IT Support Engineers
- Manage the IT support queue, prioritizing and assigning requests to meet SLA commitments
- Act as a senior escalation point for complex or critical IT support incidents
- Maintain IT asset lifecycle management (inventory, procurement, deployment, decommissioning)
- Drive improvements in IT documentation, knowledge base, and training materials
- Partner with IT leadership on execution of process improvements, automation rollouts, and service enhancements (without owning strategic design)
- Ensure smooth and consistent employee onboarding/offboarding experiences
- Research and recommend new tools and practices; support implementation led by IT leadership
- Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
- Participate in the IT support escalation rotation as needed
- Leverage AI tools to automate repetitive IT workflows, including ticket triage, routing, and status updates within FreshService
- Champion the use of AI-assisted documentation to maintain an accurate, up-to-date knowledge base with minimal manual overhead
- Support the team's responsible use of Claude and other approved AI tools for drafting runbooks, SOPs, and internal communications
WHAT SETS YOU APART
- 5+ years of IT Service Desk / Support experience with at least 1–2 years in a team lead, supervisor, or managing role
- Strong leadership skills with the ability to delegate, coach, and hold team members accountable
- Expert troubleshooting across macOS and Windows environments
- Advanced knowledge of Google Workspace, Microsoft 365, and enterprise collaboration tools
- Hands-on experience with Okta, Jamf, Intune, and enterprise ITSM platforms (FreshService preferred)
- Strong networking knowledge (switches, routers, firewalls, Wi-Fi, VPNs)
- Excellent written and verbal communication skills
- Experience working within compliance frameworks such as SOC 2 / SOX, with focus on adhering to established IT controls and processes
- Highly organized with proven ability to manage competing priorities
- Familiarity with AI-assisted IT operations tools (e.g., AI ticket summarization, predictive routing, or chatbot-based Tier 0 deflection)
- Exposure to prompt engineering or workflow automation using LLM-based tools in an IT or enterprise support context
- Experience evaluating AI tools against SOC 2 / security requirements prior to deployment
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!
When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.
ABOUT FISCALNOTE
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.
Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.
AT FISCALNOTE, WE LEAD WITH VALUES
Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family
COMPANY BENEFITS
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
See all 5,234+ Support Lead jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Lead roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Support Lead
Verify your degree field matches
H-1B specialty occupation requires a direct relationship between your degree and the Support Lead role. A general business degree may not satisfy USCIS if the job description centers on technical systems or software, a computer science or information systems degree strengthens your petition significantly.
Check prevailing wage before negotiating
Look up the wage level for your specific Support Lead SOC code and work location using the OFLC Wage Search before you enter salary discussions. Your employer's LCA must certify a wage at or above that level, so knowing it prevents offers that can't clear DOL filing.
Search employers with active LCA filing history
Target companies that have already filed LCAs for Support Lead or similar technical operations titles. Use Migrate Mate to filter employers by occupation and filing history so you're applying to organizations with a demonstrated H-1B sponsorship process, not discovering their policy after an offer.
Clarify supervisory scope in your job offer
Support Lead titles vary widely, some are individual contributor roles, others manage teams. Make sure your offer letter and job description reflect supervisory duties or senior technical responsibilities. A clearly scoped role reduces the risk of a specialty occupation challenge from USCIS during adjudication.
Time your application around the cap and lottery
H-1B cap-subject petitions must be filed in the April window for an October 1 start date. If you're on OPT and your current authorization expires before October, confirm your employer can support a cap-gap extension so you're authorized to keep working through the transition.
Request premium processing for faster certainty
Support Lead roles often come with onboarding timelines that can't slip by months. Ask your employer to file with premium processing through USCIS, which guarantees a decision within 15 business days and lets both sides plan your start date without uncertainty hanging over the offer.
Support Lead jobs are hiring across the US. Find yours.
Find Support Lead JobsSupport Lead H-1B Visa: Frequently Asked Questions
Does a Support Lead role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires that the position normally requires at least a bachelor's degree in a specific field. Support Lead roles at enterprise software, SaaS, or infrastructure companies typically qualify when the job description requires technical expertise in a defined discipline like computer science or information systems. Generic support management positions without a field-specific degree requirement are more likely to face a request for evidence.
Which industries sponsor H-1B visas most frequently for Support Lead positions?
Enterprise software, cloud infrastructure, financial technology, and telecommunications companies file the highest volume of LCAs for technical support leadership roles. These industries commonly require Support Leads to manage complex integrations, escalations, or platform-specific implementations where a technical degree is a genuine prerequisite. You can browse employers with active H-1B filing history for these roles on Migrate Mate before applying.
Can my employer start my H-1B petition while I'm on OPT as a Support Lead?
Yes. If your OPT is still valid when the H-1B lottery opens in March, your employer can file a cap-subject petition for an October 1 start. If your OPT expires between April and September 30 and your petition is selected, the cap-gap rule automatically extends your work authorization through the end of that period. Confirm with your employer that they're prepared to file on your behalf during the registration window.
What SOC code applies to Support Lead roles for DOL prevailing wage purposes?
Most Support Lead positions map to SOC 15-1232 (Computer User Support Specialists) or 11-3021 (Computer and Information Systems Managers), depending on how supervisory the role is. The correct code affects the prevailing wage level your employer must certify on the LCA, so it's worth reviewing the O*NET occupation profile for your specific duties and confirming the code with your employer before the LCA is filed.
Can a Support Lead transfer their H-1B to a new employer mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as they file a transfer petition, without waiting for approval, as long as your current H-1B is valid and you've been in lawful status. For Support Lead roles, the new employer must file a new LCA certified at the prevailing wage for your work location and confirm the position still meets specialty occupation standards.
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