H-1B Visa Customer Success Specialist Jobs
Customer Success Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Many SaaS, enterprise software, and technology services companies file H-1B petitions for these roles, making this one of the more accessible paths for international professionals with client-facing experience.
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About us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities.
Position Summary
The Customer Success Specialist is responsible for providing best in class customer service to our clients through product, workflow and industry expertise. The Sr. Customer Success Specialist's responsibility is to use strong product-specific knowledge to demonstrate the value of CDK products by answering advanced questions, providing value training to key stakeholders and analyzing customer needs at an advanced level across multiple products or workflows.
Responsibilities
- Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption.
- Discuss and demonstrate CDK product functionality and industry insights at a basic level, specifically Fixed Operations.
- Provide customers with guidance, helping help them to achieve basic industry standards.
- Follow established parts and service application utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks.
- Complete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clients.
- Escalate blockers to Customer Care, ensuring client is able to achieve visible value and utilization.
- Utilize opportunities to continue growth and knowledge base on the CDK suite of products.
- Utilize training resources and provide reference documentation to customer.
- Participate in digital success webinars to customers.
- Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution.
- Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
Qualifications
- Minimum of 3 years of retail automotive experience required.
- High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy.
- Extensive experience in dealers fixed operations processes and workflows.
- Ability to work and influence both internal and external stakeholders.
- Ability to work as a team member with limited supervision.
- Outstanding customer service skills.
- Organization and prioritization skills.
- Time management and completion of tasks to a definite deadline.
- Strong communication skills with peers as well as clients, both oral as well as written.
- Effective at engaging and articulating value with emphasis on promoting adoption and expansion.
- Good relationship and collaboration skills to engage senior and executive level dealership associates.
- Ability to travel up to 25%.
Preferred Qualifications
- 3+ years of Dealerships experience preferred.
- Extensive experience Dealers processes and workflows.
- Understanding of CDK's org structure, solutions, implementation and service models.
- BA/BS preferred.
Salary Range: $65,500 to $82,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Remote Position - USA
About us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities.
Position Summary
The Customer Success Specialist is responsible for providing best in class customer service to our clients through product, workflow and industry expertise. The Sr. Customer Success Specialist's responsibility is to use strong product-specific knowledge to demonstrate the value of CDK products by answering advanced questions, providing value training to key stakeholders and analyzing customer needs at an advanced level across multiple products or workflows.
Responsibilities
- Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption.
- Discuss and demonstrate CDK product functionality and industry insights at a basic level, specifically Fixed Operations.
- Provide customers with guidance, helping help them to achieve basic industry standards.
- Follow established parts and service application utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks.
- Complete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clients.
- Escalate blockers to Customer Care, ensuring client is able to achieve visible value and utilization.
- Utilize opportunities to continue growth and knowledge base on the CDK suite of products.
- Utilize training resources and provide reference documentation to customer.
- Participate in digital success webinars to customers.
- Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution.
- Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
Qualifications
- Minimum of 3 years of retail automotive experience required.
- High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy.
- Extensive experience in dealers fixed operations processes and workflows.
- Ability to work and influence both internal and external stakeholders.
- Ability to work as a team member with limited supervision.
- Outstanding customer service skills.
- Organization and prioritization skills.
- Time management and completion of tasks to a definite deadline.
- Strong communication skills with peers as well as clients, both oral as well as written.
- Effective at engaging and articulating value with emphasis on promoting adoption and expansion.
- Good relationship and collaboration skills to engage senior and executive level dealership associates.
- Ability to travel up to 25%.
Preferred Qualifications
- 3+ years of Dealerships experience preferred.
- Extensive experience Dealers processes and workflows.
- Understanding of CDK's org structure, solutions, implementation and service models.
- BA/BS preferred.
Salary Range: $65,500 to $82,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
See all 1,311+ H-1B Visa Customer Success Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Success Specialist
Verify your role meets specialty occupation
USCIS requires Customer Success Specialist roles to demand a specific bachelor's degree, not just any degree. Pull the O*NET profile for this occupation and confirm your job description ties responsibilities to a defined field like business administration or information systems.
Search LCA filings before applying
Use Migrate Mate to filter Customer Success Specialist roles by employers with verified H-1B Labor Condition Application history. This cuts out companies that list sponsorship as possible but have never filed, saving you weeks of back-and-forth.
Document your client-facing credentials early
Gather degree transcripts, any platform certifications like Salesforce or Gainsight, and employment letters that tie your title and duties to a specific field. USCIS officers scrutinize specialty occupation claims for CS roles more closely than for engineering positions.
Target SaaS companies with dedicated HR or immigration teams
Mid-size and enterprise SaaS employers typically have immigration counsel on retainer and repeat H-1B filing experience. Ask recruiters directly whether they've sponsored this role before, not just whether they sponsor H-1B visas in general.
Time your offer around the H-1B cap cycle
H-1B cap registration opens in March for an October 1 start date. If you receive an offer outside that window, negotiate a start date that aligns with cap registration or ask whether the employer qualifies for a cap-exempt institution.
Confirm prevailing wage tier before negotiating salary
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and job title. Run your role through the OFLC Wage Search before negotiating so your offer doesn't fall below what the filing legally requires.
H-1B Visa Customer Success Specialist: Frequently Asked Questions
Does a Customer Success Specialist role qualify as a specialty occupation for H-1B purposes?
It can, but USCIS evaluates this on a case-by-case basis. The role must normally require at least a bachelor's degree in a specific field, such as business, communications, or information systems. Generalist job descriptions that accept any degree weaken the specialty occupation argument, so your employer's job posting language matters significantly during adjudication.
Which industries most commonly sponsor H-1B visas for Customer Success Specialists?
SaaS, enterprise software, cloud infrastructure, and fintech companies file the most H-1B petitions for this role. These employers rely on technically fluent CS professionals who understand their product deeply and work with complex enterprise clients. Migrate Mate filters job listings by verified H-1B filing history, so you can identify which employers in these sectors have actually sponsored this role.
Can I switch employers mid-H-1B while working in a Customer Success Specialist role?
Yes. Under H-1B portability rules, you can start working for a new employer once they file a new H-1B petition on your behalf, as long as your current status is valid and you've maintained it. The new employer must file a fresh LCA with the DOL and an I-129 petition with USCIS before your first day with them.
What certifications strengthen an H-1B petition for a Customer Success Specialist?
Platform certifications tied to a specific product, such as Salesforce Administrator, Gainsight, or Zendesk, help employers argue that the role requires specialized knowledge beyond a generalist skill set. These credentials support the specialty occupation claim by demonstrating the position demands technical expertise tied to a defined discipline, which USCIS weighs in borderline cases.
How do I find Customer Success Specialist jobs where the employer has real H-1B sponsorship experience?
Look specifically for employers who have filed H-1B Labor Condition Applications for this job title before, not just companies that broadly state they sponsor visas. Migrate Mate surfaces Customer Success Specialist roles filtered by DOL LCA filing history, so you're applying to employers who have completed this process for the role, not just those open to it in theory.