H-1B Visa Passenger Agent Jobs
Passenger Agent roles at major airports and airlines can qualify for H-1B sponsorship when the position requires a degree in aviation management, hospitality, or a related specialty occupation field. Many carriers and ground handling companies have active LCA filing histories, making this a viable H-1B path for qualified candidates.
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Get Access To All JobsINTRODUCTION
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).
ROLE AND RESPONSIBILITIES
The Responsibilities Of The Role Will Include
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients/customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
BASIC QUALIFICATIONS
- Customer Service experience
- Hotel or airline work experience/background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi-task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
COMPENSATION
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. An estimate salary range is $16.00.
BENEFITS & PERKS
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
INTRODUCTION
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).
ROLE AND RESPONSIBILITIES
The Responsibilities Of The Role Will Include
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients/customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
BASIC QUALIFICATIONS
- Customer Service experience
- Hotel or airline work experience/background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi-task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
COMPENSATION
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. An estimate salary range is $16.00.
BENEFITS & PERKS
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Passenger Agent
Verify your degree meets specialty occupation
USCIS requires your Passenger Agent role to normally require at least a bachelor's degree in a specific field. Hospitality management, aviation operations, or business administration degrees strengthen your case more than a general studies credential.
Search LCA filings by SOC code
Use Migrate Mate to filter employers by Labor Condition Application filing history under the relevant SOC code for transportation and passenger service roles. This shows which airlines and ground handlers have actually sponsored H-1B workers in comparable positions.
Target airlines with dedicated HR sponsorship teams
Large network carriers and international airlines are far more likely to have in-house immigration counsel and established H-1B filing processes than regional or charter operators. Prioritize employers whose ground operations cross international routes.
Check prevailing wage before negotiating your offer
Your employer must certify your salary meets DOL prevailing wage standards for your metro area. Run the OFLC Wage Search using your job title and worksite ZIP code before your offer stage so you can spot underpayment risks early.
Confirm your employer is E-Verify enrolled
H-1B sponsorship requires your employer to be enrolled in E-Verify. Verify this before investing time in the interview process, since unenrolled employers can't file your petition regardless of their willingness to sponsor.
Plan around the cap registration window
H-1B cap registration opens in March each year for an October 1 start date. If your current OPT or visa status expires before October, negotiate a later start date or ask whether your employer qualifies for cap-exempt status through a nonprofit or university affiliation.
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Find Passenger Agent JobsPassenger Agent H-1B Visa: Frequently Asked Questions
Do Passenger Agent jobs qualify as H-1B specialty occupations?
Some do, but not all. USCIS evaluates whether the specific role normally requires a bachelor's degree in a directly related field. Passenger Agent positions tied to international operations, passenger experience management, or airline systems that require aviation management or hospitality degrees are stronger candidates than entry-level ticketing or gate agent roles.
Which types of employers sponsor H-1B visas for Passenger Agents?
International airlines with U.S. operations, large airport ground handling contractors, and travel management companies are the most common H-1B sponsors for this role. Employers with dedicated immigration HR teams and high international passenger volume are more likely to have active LCA filing histories. You can filter for these employers by filing history on Migrate Mate.
Can I switch Passenger Agent employers while on H-1B?
Yes, through H-1B portability under AC21. Once your petition has been pending for 180 days or more and you're in valid status, you can start working for a new employer as soon as they file your transfer petition. The new employer must file before your current status expires and the role must remain in the same or a similar occupational classification.
How does the DOL prevailing wage apply to Passenger Agent H-1B filings?
Your employer must pay at least the DOL prevailing wage for your job title and worksite location before USCIS will certify the Labor Condition Application. Prevailing wage levels vary significantly by metropolitan area and the specific O*NET occupation code your employer uses to classify the role, so the same job title can carry different wage floors in different cities.
What happens to my H-1B status if my airline employer does a layoff?
You have a 60-day grace period from your last day of employment to find a new sponsoring employer, file a change of status, or depart the U.S. Your new employer can file an H-1B transfer petition during this window to maintain continuity of status. Acting quickly is critical since the 60-day clock runs from termination, not from when your petition lapses.
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