H-1B Visa Telephone Operator Jobs
Telephone Operator roles can qualify for H-1B sponsorship when the position requires specialized technical knowledge or is tied to a larger communications infrastructure operation. Employers filing H-1B petitions for these roles must certify prevailing wages through a DOL Labor Condition Application before USCIS reviews the petition.
See All Telephone Operator JobsOverview
Showing 5 of 7+ Telephone Operator jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all Telephone Operator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Telephone Operator roles.
Get Access To All JobsINTRODUCTION
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
ROLE AND RESPONSIBILITIES
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Schedule
Various Shifts; Rotating Weekends and Holidays
Education
Required – High school diploma or equivalent
Preferred – Associate’s degree
Work Experience
Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
- Skills to effectively present information and respond to questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
- Good organizational, time management, and conflict resolution skills.
- Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
- Provide excellent customer service to all patients, guests, and family members.
- Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
- Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of financial responsibility.
- Balances Cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
PHYSICAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
INTRODUCTION
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
ROLE AND RESPONSIBILITIES
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Schedule
Various Shifts; Rotating Weekends and Holidays
Education
Required – High school diploma or equivalent
Preferred – Associate’s degree
Work Experience
Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
- Skills to effectively present information and respond to questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
- Good organizational, time management, and conflict resolution skills.
- Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
- Provide excellent customer service to all patients, guests, and family members.
- Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
- Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of financial responsibility.
- Balances Cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
PHYSICAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
See all Telephone Operator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Telephone Operator roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Telephone Operator
Verify your role meets specialty occupation
Telephone Operator positions face heightened USCIS scrutiny because the role doesn't always require a bachelor's degree. Document any specialized telecommunications, systems administration, or bilingual support requirements that distinguish your position from general clerical work.
Pull prevailing wage data before negotiating
Use the OFLC Wage Search to look up Level I through Level IV wages for SOC code 43-2021 in your target metro area. Your offered salary must meet the certified LCA wage or USCIS will issue a Request for Evidence.
Target employers with E-Verify enrollment history
Focus your search on large healthcare systems, universities, and government contractors, which are legally required to use E-Verify and are more practiced at H-1B compliance. Migrate Mate filters for employers with active H-1B LCA filing history so you can identify them directly.
Request an April 1 start date in your offer letter
H-1B cap-subject petitions can only be filed for October 1 start dates, meaning your employer must submit by April 1. Confirm your offer letter specifies this date before your employer files, or you'll miss the annual filing window entirely.
Gather documentation proving degree-to-role alignment
USCIS looks for a direct connection between your degree and the Telephone Operator duties. Collect employer job descriptions, internal org charts, and any technical training records showing that specialized knowledge, not just communication skills, is central to the role.
Clarify cap-exempt status with your employer early
Telephone Operator roles at qualifying nonprofits, universities, or government research organizations may be cap-exempt, allowing year-round filing with no lottery. Ask your HR contact whether the organization has previously filed cap-exempt H-1B petitions before you begin the process.
Telephone Operator jobs are hiring across the US. Find yours.
Find Telephone Operator JobsTelephone Operator H-1B Visa: Frequently Asked Questions
Can a Telephone Operator role qualify for H-1B sponsorship?
Yes, but it requires careful documentation. USCIS requires the position to meet the specialty occupation standard, meaning a bachelor's degree in a specific field must be normally required for the role. Employers must show that the Telephone Operator duties involve specialized systems, bilingual support, or technical complexity beyond routine call routing to satisfy that standard.
How do I find employers who have sponsored H-1B visas for Telephone Operator jobs?
Migrate Mate surfaces employers with verified H-1B LCA filing history, letting you filter specifically for Telephone Operator and related communications roles. Reviewing an employer's past DOL LCA disclosures tells you whether they've successfully navigated the filing process for this occupation before, which matters when specialty occupation is likely to be questioned.
What SOC code applies to Telephone Operator roles for LCA and prevailing wage purposes?
The Department of Labor classifies Telephone Operators under SOC code 43-2021. Your employer uses this code when filing the Labor Condition Application to certify the prevailing wage. You can cross-reference the occupation's formal duties and requirements using O*NET to confirm your job description aligns before the LCA is submitted.
Is a Telephone Operator position likely to face a Request for Evidence from USCIS?
Requests for Evidence are common for this title because USCIS adjudicators sometimes question whether a bachelor's degree is normally required. Employers should document the technical systems involved, any language-specific or industry-specific requirements, and internal hiring standards. A detailed support letter from the hiring manager addressing specialty occupation criteria strengthens the petition significantly.
Does the H-1B lottery apply to Telephone Operator jobs at all employers?
Cap-subject employers, including most private companies, must enter the H-1B lottery held each March for an October 1 start date. However, Telephone Operator roles at qualifying universities, nonprofit research organizations, or government entities may be filed as cap-exempt at any point during the year. Confirming your employer's cap-exempt status early changes your entire filing timeline.
See which Telephone Operator employers are hiring and sponsoring visas right now.
Search Telephone Operator Jobs