H-1B Visa Customer Experience Manager Jobs
Customer Experience Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, marketing, communications, or a related field. Employers in technology, financial services, and retail consistently file H-1B petitions for this occupation. The annual cap of 85,000 visas and April 1 filing window make employer selection and timing critical.
Find H-1B Visa Customer Experience Manager JobsOverview
Showing 5 of 700+ Customer Experience Manager jobs
See all 700+ Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Manager roles.
Get Access To All JobsINTRODUCTION
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Product Management
Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.
As a Product Manager, you will:
- Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
- Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
- Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery.
- Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results). Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
PREFERRED QUALIFICATIONS
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
- Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
- Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.
MINIMUM QUALIFICATIONS
- Product management experience
About the team/product(s):
This role is responsible for driving product and customer experience strategies that deliver meaningful value for credit card customers and support the achievement of business objectives. The position will initially focus on the management and evolution of the ExtendPay Plan point-of-sale program while helping shape broader customer experience capabilities and priorities across the organization.
ExtendPay enables eligible credit card customers to convert qualifying purchases into predictable monthly payments with a fixed monthly fee and no interest during the selected repayment term.
The successful candidate will partner across Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, and external partners to identify opportunities, define strategic priorities, and deliver customer-focused solutions. This role requires strong leadership, analytical rigor, and the ability to influence stakeholders across a complex, matrixed organization.
In this role, you will:
- Develop and execute product and customer experience strategies that support customer needs and business goals.
- Provide strategic leadership for the ExtendPay Plan portfolio, including performance optimization, feature enhancements, and future roadmap development.
- Translate customer insights, business objectives, and market opportunities into actionable product and experience initiatives.
- Lead cross-functional efforts to identify, prioritize, and implement customer experience improvements.
- Establish business cases and success metrics for new capabilities, enhancements, and process improvements.
- Partner with internal stakeholders and external providers to deliver integrated solutions that improve customer outcomes and operational effectiveness.
- Monitor portfolio performance and leverage data-driven insights to inform strategic decision-making.
- Drive a culture of continuous improvement through testing, learning, and scaling successful customer-centric solutions.
- Influence and align stakeholders across multiple business lines and functional areas to advance strategic priorities.
- Responsibilities span consumer and small business card portfolios, including U.S. Bank branded credit cards, Elan financial institution programs, and co-brand/partner card businesses.
PREFERRED SKILLS/EXPERIENCE
- Experience in product management, customer experience, payments, financial services, or a related field
- Experience leading product, portfolio, or customer experience initiatives within credit cards, consumer lending, payments, or financial services
- Demonstrated success developing and executing product or customer experience strategies that drive measurable business and customer outcomes
- Experience managing complex cross-functional initiatives across a matrixed organization
- Strong strategic thinking, analytical, and problem-solving capabilities
- Ability to leverage customer research, data, and market insights to identify opportunities and establish priorities
- Experience working with external partners, third-party providers, and integrated technology solutions
- Knowledge of credit card installment lending programs, payment solutions, or related products preferred
- Ability to lead through ambiguity, influence without direct authority, and adapt to evolving business priorities
- Proven commitment to customer-centric decision making and continuous improvement
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
BENEFITS
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
INTRODUCTION
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Product Management
Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.
As a Product Manager, you will:
- Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
- Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
- Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery.
- Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results). Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
PREFERRED QUALIFICATIONS
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
- Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
- Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.
MINIMUM QUALIFICATIONS
- Product management experience
About the team/product(s):
This role is responsible for driving product and customer experience strategies that deliver meaningful value for credit card customers and support the achievement of business objectives. The position will initially focus on the management and evolution of the ExtendPay Plan point-of-sale program while helping shape broader customer experience capabilities and priorities across the organization.
ExtendPay enables eligible credit card customers to convert qualifying purchases into predictable monthly payments with a fixed monthly fee and no interest during the selected repayment term.
The successful candidate will partner across Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, and external partners to identify opportunities, define strategic priorities, and deliver customer-focused solutions. This role requires strong leadership, analytical rigor, and the ability to influence stakeholders across a complex, matrixed organization.
In this role, you will:
- Develop and execute product and customer experience strategies that support customer needs and business goals.
- Provide strategic leadership for the ExtendPay Plan portfolio, including performance optimization, feature enhancements, and future roadmap development.
- Translate customer insights, business objectives, and market opportunities into actionable product and experience initiatives.
- Lead cross-functional efforts to identify, prioritize, and implement customer experience improvements.
- Establish business cases and success metrics for new capabilities, enhancements, and process improvements.
- Partner with internal stakeholders and external providers to deliver integrated solutions that improve customer outcomes and operational effectiveness.
- Monitor portfolio performance and leverage data-driven insights to inform strategic decision-making.
- Drive a culture of continuous improvement through testing, learning, and scaling successful customer-centric solutions.
- Influence and align stakeholders across multiple business lines and functional areas to advance strategic priorities.
- Responsibilities span consumer and small business card portfolios, including U.S. Bank branded credit cards, Elan financial institution programs, and co-brand/partner card businesses.
PREFERRED SKILLS/EXPERIENCE
- Experience in product management, customer experience, payments, financial services, or a related field
- Experience leading product, portfolio, or customer experience initiatives within credit cards, consumer lending, payments, or financial services
- Demonstrated success developing and executing product or customer experience strategies that drive measurable business and customer outcomes
- Experience managing complex cross-functional initiatives across a matrixed organization
- Strong strategic thinking, analytical, and problem-solving capabilities
- Ability to leverage customer research, data, and market insights to identify opportunities and establish priorities
- Experience working with external partners, third-party providers, and integrated technology solutions
- Knowledge of credit card installment lending programs, payment solutions, or related products preferred
- Ability to lead through ambiguity, influence without direct authority, and adapt to evolving business priorities
- Proven commitment to customer-centric decision making and continuous improvement
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
BENEFITS
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
See all 700+ H-1B Visa Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Experience Manager
Frame your degree for specialty occupation
Customer Experience Manager roles face RFEs when the degree field isn't clearly linked to the job duties. Document how your marketing, psychology, or business degree directly supports CX strategy, not just general management, before your employer files.
Search LCA filings by occupation code
Use Migrate Mate to filter employers who have filed Labor Condition Applications under SOC code 11-2021 (Marketing Managers) or 11-9199, which CX roles commonly fall under. This shows you verified sponsoring employers before you apply.
Target E-Verify enrolled employers first
STEM OPT and cap-gap rules aside, E-Verify enrollment signals an employer already understands federal compliance obligations. For CX roles at mid-size companies, asking HR about E-Verify status early filters out employers unfamiliar with H-1B processes.
Verify the prevailing wage before your offer stage
Run your job title, worksite ZIP code, and experience level through the OFLC Wage Search before salary negotiations. If the offer falls below the DOL prevailing wage, your employer can't certify the LCA and the H-1B petition can't proceed.
Confirm the petition timeline against your OPT end date
If you're on OPT when you receive a CX Manager offer, your employer must file your H-1B petition by April 1 for an October 1 start. If your OPT expires before October 1, make sure cap-gap protection covers the gap or negotiate a later start date.
Use O*NET to support specialty occupation documentation
USCIS scrutinizes whether Customer Experience Manager is a specialty occupation. Pull the O*NET occupation profile to show the role's typical education requirement is a bachelor's degree, then align your job description to those standard duties before filing.
H-1B Visa Customer Experience Manager: Frequently Asked Questions
Does a Customer Experience Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the role to normally require at least a bachelor's degree in a specific field like marketing, business, or communications. Generalist management roles sometimes face RFEs if the job description is too broad. Your employer's attorney should align the duties to a clearly defined degree field in the petition.
Which industries most commonly sponsor H-1B visas for Customer Experience Manager positions?
Technology companies, financial services firms, and large e-commerce retailers file H-1B petitions for CX Manager roles most frequently. These industries tend to have dedicated immigration programs and in-house HR teams familiar with the LCA and I-129 process. You can browse employers with verified H-1B filing history for this role on Migrate Mate.
What SOC code is typically used for Customer Experience Manager H-1B petitions?
Most employers file under SOC code 11-2021 (Marketing Managers) or occasionally 11-9199 (Managers, All Other), depending on how the role is structured. The SOC code determines the DOL prevailing wage level, which affects the minimum salary your employer must certify on the LCA. Confirm with your employer's immigration counsel which code best fits your actual duties.
Can my employer file an H-1B petition for a Customer Experience Manager role if I'm currently on OPT?
Yes. Your employer files the H-1B petition during the April 1 filing window for an October 1 start date. If your OPT expires before October 1, cap-gap protection automatically extends your work authorization if your petition is filed on time and you remain in valid F-1 status. Track your OPT end date carefully against the filing calendar.
How does the H-1B lottery affect my chances of getting sponsored as a Customer Experience Manager?
All cap-subject H-1B petitions, including those for CX Manager roles, enter the same lottery pool: 65,000 regular-cap slots plus 20,000 for U.S. master's degree holders. USCIS selects registrations randomly, so filing early within the window doesn't improve your odds. Having a master's degree gives you two chances in the draw, which increases selection probability.