H-1B Visa Customer Experience Manager Jobs
Customer Experience Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, marketing, communications, or a related field. Employers in technology, financial services, and retail consistently file H-1B petitions for this occupation. The annual cap of 85,000 visas and April 1 filing window make employer selection and timing critical.
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Get Access To All JobsAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 802+ H-1B Visa Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Experience Manager
Frame your degree for specialty occupation
Customer Experience Manager roles face RFEs when the degree field isn't clearly linked to the job duties. Document how your marketing, psychology, or business degree directly supports CX strategy, not just general management, before your employer files.
Search LCA filings by occupation code
Use Migrate Mate to filter employers who have filed Labor Condition Applications under SOC code 11-2021 (Marketing Managers) or 11-9199, which CX roles commonly fall under. This shows you verified sponsoring employers before you apply.
Target E-Verify enrolled employers first
STEM OPT and cap-gap rules aside, E-Verify enrollment signals an employer already understands federal compliance obligations. For CX roles at mid-size companies, asking HR about E-Verify status early filters out employers unfamiliar with H-1B processes.
Verify the prevailing wage before your offer stage
Run your job title, worksite ZIP code, and experience level through the OFLC Wage Search before salary negotiations. If the offer falls below the DOL prevailing wage, your employer can't certify the LCA and the H-1B petition can't proceed.
Confirm the petition timeline against your OPT end date
If you're on OPT when you receive a CX Manager offer, your employer must file your H-1B petition by April 1 for an October 1 start. If your OPT expires before October 1, make sure cap-gap protection covers the gap or negotiate a later start date.
Use O*NET to support specialty occupation documentation
USCIS scrutinizes whether Customer Experience Manager is a specialty occupation. Pull the O*NET occupation profile to show the role's typical education requirement is a bachelor's degree, then align your job description to those standard duties before filing.
H-1B Visa Customer Experience Manager: Frequently Asked Questions
Does a Customer Experience Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the role to normally require at least a bachelor's degree in a specific field like marketing, business, or communications. Generalist management roles sometimes face RFEs if the job description is too broad. Your employer's attorney should align the duties to a clearly defined degree field in the petition.
Which industries most commonly sponsor H-1B visas for Customer Experience Manager positions?
Technology companies, financial services firms, and large e-commerce retailers file H-1B petitions for CX Manager roles most frequently. These industries tend to have dedicated immigration programs and in-house HR teams familiar with the LCA and I-129 process. You can browse employers with verified H-1B filing history for this role on Migrate Mate.
What SOC code is typically used for Customer Experience Manager H-1B petitions?
Most employers file under SOC code 11-2021 (Marketing Managers) or occasionally 11-9199 (Managers, All Other), depending on how the role is structured. The SOC code determines the DOL prevailing wage level, which affects the minimum salary your employer must certify on the LCA. Confirm with your employer's immigration counsel which code best fits your actual duties.
Can my employer file an H-1B petition for a Customer Experience Manager role if I'm currently on OPT?
Yes. Your employer files the H-1B petition during the April 1 filing window for an October 1 start date. If your OPT expires before October 1, cap-gap protection automatically extends your work authorization if your petition is filed on time and you remain in valid F-1 status. Track your OPT end date carefully against the filing calendar.
How does the H-1B lottery affect my chances of getting sponsored as a Customer Experience Manager?
All cap-subject H-1B petitions, including those for CX Manager roles, enter the same lottery pool: 65,000 regular-cap slots plus 20,000 for U.S. master's degree holders. USCIS selects registrations randomly, so filing early within the window doesn't improve your odds. Having a master's degree gives you two chances in the draw, which increases selection probability.