H-1B Visa Customer Success Jobs
Customer Success roles qualify for H-1B sponsorship when the position requires a bachelor's degree in a directly related field, typically business, communications, or computer science. SaaS and enterprise tech companies file the most LCAs for these titles, making them among the more accessible H-1B pathways for professionals with client-facing experience.
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Get Access To All JobsINTRODUCTION
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
ABOUT TAVILY
We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.
We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.
THE ROLE
As an Enterprise Customer Success Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform.
In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.
You’re welcome to work remotely from the United States.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily
WE EXPECT YOU TO HAVE:
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus
KEY EMPLOYEE BENEFITS IN THE US:
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: Up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: Up to $85/month for mobile and internet.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
COMPENSATION
We offer competitive salaries, ranging from 195k - 230k OTE (On Target Earnings) based on your experience.
WHAT WE OFFER:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
EQUAL OPPORTUNITY STATEMENT:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.
INTRODUCTION
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
ABOUT TAVILY
We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.
We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.
THE ROLE
As an Enterprise Customer Success Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform.
In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.
You’re welcome to work remotely from the United States.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily
WE EXPECT YOU TO HAVE:
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus
KEY EMPLOYEE BENEFITS IN THE US:
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: Up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: Up to $85/month for mobile and internet.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
COMPENSATION
We offer competitive salaries, ranging from 195k - 230k OTE (On Target Earnings) based on your experience.
WHAT WE OFFER:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Flexible working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
EQUAL OPPORTUNITY STATEMENT:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.
See all 17,509+ Customer Success jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success
Match your degree to the role description
H-1B eligibility for Customer Success depends on specialty occupation status. Your degree field must align with the specific role, a CS or business degree supports most CSM titles, but a mismatch triggers RFEs. Review the job description carefully before applying.
Target SaaS employers with LCA filing history
Enterprise SaaS and B2B software companies file far more H-1B LCAs for Customer Success titles than other industries. Use Migrate Mate to filter employers by verified DOL filing history so you're only applying where sponsorship is already established practice.
Check the prevailing wage before negotiating your offer
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your job title and location. Use the OFLC Wage Search to look up Level I through Level IV wages for your specific SOC code before you enter salary discussions.
Confirm your role meets the O*NET specialty occupation threshold
Not every Customer Success title clears the H-1B specialty occupation bar. Cross-reference your job duties against the O*NET profile for Customer Success Managers to verify the degree requirement is explicit and defensible, this is what USCIS adjudicators evaluate.
Negotiate the I-129 filing timeline into your start date
H-1B petitions can't take effect before October 1 for cap-subject cases, and USCIS standard processing takes three to five months. Get written confirmation of your employer's filing timeline and build that window into your start date discussions before signing an offer.
Ask whether your employer files cap-exempt petitions
Universities, nonprofits affiliated with research institutions, and certain government entities file H-1B petitions outside the annual cap with no lottery. Customer Success roles at these organizations can start any time of year, bypassing the April registration window entirely.
Customer Success jobs are hiring across the US. Find yours.
Find Customer Success JobsCustomer Success H-1B Visa: Frequently Asked Questions
Does a Customer Success Manager role qualify as an H-1B specialty occupation?
It depends on how the employer defines the position. USCIS requires that a bachelor's degree in a specific field be a minimum requirement for entry into the role, not just preferred. Customer Success Manager positions at SaaS and enterprise software companies typically qualify when the job description explicitly requires a degree in business, computer science, or a related field and the duties involve technical product knowledge.
Which industries sponsor H-1B visas most often for Customer Success roles?
Enterprise software, SaaS, cloud infrastructure, and fintech companies file the highest volume of H-1B LCAs for Customer Success titles. These employers rely on CSMs who understand complex technical products and have documented that a relevant degree is a genuine entry requirement. You can browse verified sponsoring employers by role on Migrate Mate, which surfaces DOL Labor Condition Application filing history by job title.
Can my employer file my H-1B petition if I'm currently on OPT?
Yes, and the timing matters. Your employer registers you in the H-1B lottery in March, and if selected, files the full I-129 petition by June. If your OPT expires before October 1 and your petition is pending, the cap-gap rule extends your work authorization automatically. You can continue working in your Customer Success role through the cap-gap period without interruption.
What happens to my H-1B if I change Customer Success roles within the same company?
A lateral move within the same company to a substantially similar Customer Success role typically requires only an H-1B amendment, not a new petition. If the new role involves a different SOC code, a significantly different salary, or a new worksite location, your employer needs to file an amended I-129 with USCIS and may need to file a new LCA with the DOL before you start the new duties.
How do I verify that a Customer Success job posting is actually willing to sponsor H-1B visas?
A posting that says 'open to sponsorship' isn't the same as an employer who has actually done it. The most reliable signal is a documented LCA filing history for that specific job title. DOL disclosure data shows every certified LCA by employer name and job title. Migrate Mate aggregates this data so you can confirm an employer's real sponsorship track record for Customer Success roles before investing time in the application process.
See which Customer Success employers are hiring and sponsoring visas right now.
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