H-1B Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in business, communications, or a related field. Many SaaS and enterprise software companies have active H-1B filing histories, making this one of the more accessible paths for international professionals in client-facing technical roles.
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Get Access To All JobsLocation
San Francisco
Employment Type
Full time
Department
Customer Success
Compensation
- OTE $160K – $185K • Offers Equity • Offers Uncapped Commission
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
What You'll Do
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
- Travel may be required from time to time, including visits to customer office locations and company offices.
What You Have
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as committed, collaborative and proactive with a team-first mentality.
What We Offer
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location
San Francisco
Employment Type
Full time
Department
Customer Success
Compensation
- OTE $160K – $185K • Offers Equity • Offers Uncapped Commission
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
What You'll Do
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
- Travel may be required from time to time, including visits to customer office locations and company offices.
What You Have
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as committed, collaborative and proactive with a team-first mentality.
What We Offer
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
See all 35+ H-1B Visa Enterprise Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Enterprise Customer Success Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Enterprise Customer Success
Frame your degree for specialty occupation
USCIS requires your degree to directly relate to the role. A business, marketing, or communications degree maps cleanly to Enterprise Customer Success. Document how your coursework connects to account management, onboarding, and retention responsibilities before applications go out.
Target SaaS companies with LCA filing history
Enterprise software employers file Labor Condition Applications more consistently than other industries. Filter your search by companies with verified H-1B LCA filings in customer success and account management roles. Migrate Mate surfaces this DOL data so you can prioritize employers with a real sponsorship track record.
Clarify the prevailing wage tier early
Your offer letter wage must meet the DOL prevailing wage for your job location and SOC code. Use the OFLC Wage Search to check Level I through Level IV thresholds for customer success roles before negotiating, so your compensation package satisfies the LCA requirement from the start.
Confirm E-Verify enrollment before accepting offers
H-1B sponsorship requires your employer to file with USCIS, but STEM OPT bridge periods and cap-gap protections also depend on E-Verify enrollment. Ask HR directly whether the company is enrolled before you sign, not after.
Use O*NET to strengthen specialty occupation arguments
If a recruiter questions whether Enterprise Customer Success qualifies as a specialty occupation, pull the O*NET occupation profile for the matching SOC code. It documents the degree requirements and knowledge domains that support the H-1B petition's specialty occupation classification.
Time your offer to clear the cap-gap window
If you're transitioning from OPT to H-1B, your start date must be October 1 after a successful lottery selection. Negotiate offer letters that specify an October 1 start or include a cap-gap contingency so neither side is left without a plan if lottery results come late.
H-1B Visa Enterprise Customer Success: Frequently Asked Questions
Does Enterprise Customer Success qualify as a specialty occupation for H-1B purposes?
Yes, when the role requires a bachelor's degree or higher in a specific field such as business administration, communications, or information technology. The key is that the job description must establish a direct relationship between the degree and the duties. Generic relationship-management roles without degree requirements can face RFE scrutiny, so the job posting language matters.
Which employers sponsor H-1B visas for Enterprise Customer Success roles?
SaaS companies, enterprise software vendors, and cloud platform providers file H-1B LCAs for customer success positions most consistently. You can browse verified H-1B sponsoring employers in this role on Migrate Mate, which shows DOL Labor Condition Application filing history so you can see which companies have actually sponsored these positions before.
Can I transfer my H-1B to a new Enterprise Customer Success employer?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as the transfer petition is filed with USCIS, without waiting for approval, as long as you have been in valid H-1B status and the petition is non-frivolous. Your new employer files a new I-129 petition with a fresh LCA covering your new role and location.
How does working remotely affect my H-1B if my Enterprise Customer Success role is distributed?
Your LCA must list every location where you work for more than 30 days per year. If you shift from a company office to a remote location in a different city or state, your employer may need to file an amended H-1B petition with an updated LCA reflecting the new worksite. Discuss this with your employer before relocating, not after.
What SOC code is typically used for Enterprise Customer Success H-1B filings?
Most H-1B petitions for Enterprise Customer Success roles are filed under SOC 11-2021 (Marketing Managers), 13-1161 (Market Research Analysts), or 11-9199 (Managers, All Other), depending on how the employer defines the duties. The SOC code determines the prevailing wage tier, so confirming it early with your employer lets you verify your offer against the correct OFLC Wage Search thresholds.