H-1B Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in business, communications, or a related field. Many SaaS and enterprise software companies have active H-1B filing histories, making this one of the more accessible paths for international professionals in client-facing technical roles.
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Get Access To All JobsINTRODUCTION
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.
What will I be doing?
- Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts).
- Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
- Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
- Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
- Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
- Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
- Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
- Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges.
- Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
- Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.
BASIC QUALIFICATIONS
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
- Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
- Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
- Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
- Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
- Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
- Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
- Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
- Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.
BENEFITS
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $200,100 - $238,950. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
LI-Hybrid
POLICIES
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
INTRODUCTION
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.
What will I be doing?
- Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts).
- Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
- Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
- Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
- Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
- Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
- Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
- Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges.
- Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
- Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.
BASIC QUALIFICATIONS
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
- Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
- Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
- Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
- Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
- Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
- Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
- Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
- Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.
BENEFITS
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $200,100 - $238,950. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
LI-Hybrid
POLICIES
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
See all 1,375+ H-1B Visa Enterprise Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Enterprise Customer Success Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Enterprise Customer Success
Frame your degree for specialty occupation
USCIS requires your degree to directly relate to the role. A business, marketing, or communications degree maps cleanly to Enterprise Customer Success. Document how your coursework connects to account management, onboarding, and retention responsibilities before applications go out.
Target SaaS companies with LCA filing history
Enterprise software employers file Labor Condition Applications more consistently than other industries. Filter your search by companies with verified H-1B LCA filings in customer success and account management roles. Migrate Mate surfaces this DOL data so you can prioritize employers with a real sponsorship track record.
Clarify the prevailing wage tier early
Your offer letter wage must meet the DOL prevailing wage for your job location and SOC code. Use the OFLC Wage Search to check Level I through Level IV thresholds for customer success roles before negotiating, so your compensation package satisfies the LCA requirement from the start.
Confirm E-Verify enrollment before accepting offers
H-1B sponsorship requires your employer to file with USCIS, but STEM OPT bridge periods and cap-gap protections also depend on E-Verify enrollment. Ask HR directly whether the company is enrolled before you sign, not after.
Use O*NET to strengthen specialty occupation arguments
If a recruiter questions whether Enterprise Customer Success qualifies as a specialty occupation, pull the O*NET occupation profile for the matching SOC code. It documents the degree requirements and knowledge domains that support the H-1B petition's specialty occupation classification.
Time your offer to clear the cap-gap window
If you're transitioning from OPT to H-1B, your start date must be October 1 after a successful lottery selection. Negotiate offer letters that specify an October 1 start or include a cap-gap contingency so neither side is left without a plan if lottery results come late.
H-1B Visa Enterprise Customer Success: Frequently Asked Questions
Does Enterprise Customer Success qualify as a specialty occupation for H-1B purposes?
Yes, when the role requires a bachelor's degree or higher in a specific field such as business administration, communications, or information technology. The key is that the job description must establish a direct relationship between the degree and the duties. Generic relationship-management roles without degree requirements can face RFE scrutiny, so the job posting language matters.
Which employers sponsor H-1B visas for Enterprise Customer Success roles?
SaaS companies, enterprise software vendors, and cloud platform providers file H-1B LCAs for customer success positions most consistently. You can browse verified H-1B sponsoring employers in this role on Migrate Mate, which shows DOL Labor Condition Application filing history so you can see which companies have actually sponsored these positions before.
Can I transfer my H-1B to a new Enterprise Customer Success employer?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as the transfer petition is filed with USCIS, without waiting for approval, as long as you have been in valid H-1B status and the petition is non-frivolous. Your new employer files a new I-129 petition with a fresh LCA covering your new role and location.
How does working remotely affect my H-1B if my Enterprise Customer Success role is distributed?
Your LCA must list every location where you work for more than 30 days per year. If you shift from a company office to a remote location in a different city or state, your employer may need to file an amended H-1B petition with an updated LCA reflecting the new worksite. Discuss this with your employer before relocating, not after.
What SOC code is typically used for Enterprise Customer Success H-1B filings?
Most H-1B petitions for Enterprise Customer Success roles are filed under SOC 11-2021 (Marketing Managers), 13-1161 (Market Research Analysts), or 11-9199 (Managers, All Other), depending on how the employer defines the duties. The SOC code determines the prevailing wage tier, so confirming it early with your employer lets you verify your offer against the correct OFLC Wage Search thresholds.