H-1B Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in business, communications, or a related field. Many SaaS and enterprise software companies have active H-1B filing histories, making this one of the more accessible paths for international professionals in client-facing technical roles.
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Get Access To All JobsINTRODUCTION
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.
ROLE AND RESPONSIBILITIES
What you'll do:
- Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
- By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
- Help find new ways to continuously improve our customers experience, both in our product and processes.
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
- Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.
BASIC QUALIFICATIONS
What you'll bring:
- 4+ years of combined experience account and/or project management experience in a customer facing role.
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
- Demonstrated ability for and interest in project management and analyzing data sets.
- Intelligent, quick thinking, fast learning, and solution oriented.
- To be an adaptable team player with strong communication and organizational skills.
- < 15% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
WHAT WE OFFER:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
INTRODUCTION
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.
ROLE AND RESPONSIBILITIES
What you'll do:
- Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
- By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
- Help find new ways to continuously improve our customers experience, both in our product and processes.
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
- Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.
BASIC QUALIFICATIONS
What you'll bring:
- 4+ years of combined experience account and/or project management experience in a customer facing role.
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
- Demonstrated ability for and interest in project management and analyzing data sets.
- Intelligent, quick thinking, fast learning, and solution oriented.
- To be an adaptable team player with strong communication and organizational skills.
- < 15% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
WHAT WE OFFER:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
See all 52+ H-1B Visa Enterprise Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Enterprise Customer Success Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Enterprise Customer Success
Frame your degree for specialty occupation
USCIS requires your degree to directly relate to the role. A business, marketing, or communications degree maps cleanly to Enterprise Customer Success. Document how your coursework connects to account management, onboarding, and retention responsibilities before applications go out.
Target SaaS companies with LCA filing history
Enterprise software employers file Labor Condition Applications more consistently than other industries. Filter your search by companies with verified H-1B LCA filings in customer success and account management roles. Migrate Mate surfaces this DOL data so you can prioritize employers with a real sponsorship track record.
Clarify the prevailing wage tier early
Your offer letter wage must meet the DOL prevailing wage for your job location and SOC code. Use the OFLC Wage Search to check Level I through Level IV thresholds for customer success roles before negotiating, so your compensation package satisfies the LCA requirement from the start.
Confirm E-Verify enrollment before accepting offers
H-1B sponsorship requires your employer to file with USCIS, but STEM OPT bridge periods and cap-gap protections also depend on E-Verify enrollment. Ask HR directly whether the company is enrolled before you sign, not after.
Use O*NET to strengthen specialty occupation arguments
If a recruiter questions whether Enterprise Customer Success qualifies as a specialty occupation, pull the O*NET occupation profile for the matching SOC code. It documents the degree requirements and knowledge domains that support the H-1B petition's specialty occupation classification.
Time your offer to clear the cap-gap window
If you're transitioning from OPT to H-1B, your start date must be October 1 after a successful lottery selection. Negotiate offer letters that specify an October 1 start or include a cap-gap contingency so neither side is left without a plan if lottery results come late.
H-1B Visa Enterprise Customer Success: Frequently Asked Questions
Does Enterprise Customer Success qualify as a specialty occupation for H-1B purposes?
Yes, when the role requires a bachelor's degree or higher in a specific field such as business administration, communications, or information technology. The key is that the job description must establish a direct relationship between the degree and the duties. Generic relationship-management roles without degree requirements can face RFE scrutiny, so the job posting language matters.
Which employers sponsor H-1B visas for Enterprise Customer Success roles?
SaaS companies, enterprise software vendors, and cloud platform providers file H-1B LCAs for customer success positions most consistently. You can browse verified H-1B sponsoring employers in this role on Migrate Mate, which shows DOL Labor Condition Application filing history so you can see which companies have actually sponsored these positions before.
Can I transfer my H-1B to a new Enterprise Customer Success employer?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as the transfer petition is filed with USCIS, without waiting for approval, as long as you have been in valid H-1B status and the petition is non-frivolous. Your new employer files a new I-129 petition with a fresh LCA covering your new role and location.
How does working remotely affect my H-1B if my Enterprise Customer Success role is distributed?
Your LCA must list every location where you work for more than 30 days per year. If you shift from a company office to a remote location in a different city or state, your employer may need to file an amended H-1B petition with an updated LCA reflecting the new worksite. Discuss this with your employer before relocating, not after.
What SOC code is typically used for Enterprise Customer Success H-1B filings?
Most H-1B petitions for Enterprise Customer Success roles are filed under SOC 11-2021 (Marketing Managers), 13-1161 (Market Research Analysts), or 11-9199 (Managers, All Other), depending on how the employer defines the duties. The SOC code determines the prevailing wage tier, so confirming it early with your employer lets you verify your offer against the correct OFLC Wage Search thresholds.