H-1B Visa Customer Relations Representative Jobs
Customer Relations Representative jobs at H-1B visa-sponsoring employers typically require a bachelor's degree in business, communications, or a related field, the foundation for qualifying as a specialty occupation. Employers filing an LCA and I-129 petition on your behalf must certify they're paying the DOL prevailing wage for your specific worksite location.
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Your role
We are currently looking for a Customer Relations Representative to join our team and play a key role in delivering an exceptional customer experience. You’ll build strong customer relationships, recommend the right aftermarket parts and solutions, prepare quotations, process orders efficiently, and maintain accurate SAP data, helping ensure seamless service and dependable support from inquiry through fulfillment.
Role and Responsibility
- Assist customers in determining required part numbers, quoting of technically oriented inquiries.
- Order processing and invoicing of fulfilled orders.
- Analysis of monthly and annual figures including trends and customer base structure.
- Follow up on customer inquiries regarding order status, pricing, delivery, etc.
- Master data management and safety stock levels maintenance based on trends of parts movements.
- Participation in the creation of the group for Order Processing.
- Operational support, intercompany standardization.
- Creating metrics for reporting regarding trends and customer structure.
- Maintain records for the workload and contact Logistics Department for any discrepancy regarding shipments.
- Back up to other CRRs in different sales channel.
- Perform additional tasks and complete projects assigned by manager on as needed basis.
- Other duties as needed.
Job Requirements
- High school Diploma or GED required, Associates or Bachelor’s degree in Business Administration or related field.
- Minimum 2 years’ experience with direct customer contact in a professional environment.
- Experience working within an international organization and adapt easily to different cultures.
- Practical experience in dealing with customers in a service orientated focus.
- Ability to effectively communicate in English, both verbally and in writing or advanced languages (German, Spanish) a plus.
- Familiarity with SAP or equivalent ERP systems.
- Assertiveness, Resilience.
- Entrepreneurial and networked thinking.
- Organized and highly structured, High social competence, Communication skills.
- Good IT skills, knowledge of Microsoft Office, SAP R/3.
- Ability to work in a structured way (organized, well-planned).
- Excellent interpersonal skills.
Job Location
This position is based in Auburn Hills, MI.
Our Commitment
Atlas Copco Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco Group are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco Group will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco Group encourages applicants of all ages.
Employment type: Full-time
Job type: Hybrid
Functional area: Customer Service
Legal Entity: Atlas Copco IAS LLC
Country/Region: United States
City / Province: Auburn Hills
Job Description
Your role
We are currently looking for a Customer Relations Representative to join our team and play a key role in delivering an exceptional customer experience. You’ll build strong customer relationships, recommend the right aftermarket parts and solutions, prepare quotations, process orders efficiently, and maintain accurate SAP data, helping ensure seamless service and dependable support from inquiry through fulfillment.
Role and Responsibility
- Assist customers in determining required part numbers, quoting of technically oriented inquiries.
- Order processing and invoicing of fulfilled orders.
- Analysis of monthly and annual figures including trends and customer base structure.
- Follow up on customer inquiries regarding order status, pricing, delivery, etc.
- Master data management and safety stock levels maintenance based on trends of parts movements.
- Participation in the creation of the group for Order Processing.
- Operational support, intercompany standardization.
- Creating metrics for reporting regarding trends and customer structure.
- Maintain records for the workload and contact Logistics Department for any discrepancy regarding shipments.
- Back up to other CRRs in different sales channel.
- Perform additional tasks and complete projects assigned by manager on as needed basis.
- Other duties as needed.
Job Requirements
- High school Diploma or GED required, Associates or Bachelor’s degree in Business Administration or related field.
- Minimum 2 years’ experience with direct customer contact in a professional environment.
- Experience working within an international organization and adapt easily to different cultures.
- Practical experience in dealing with customers in a service orientated focus.
- Ability to effectively communicate in English, both verbally and in writing or advanced languages (German, Spanish) a plus.
- Familiarity with SAP or equivalent ERP systems.
- Assertiveness, Resilience.
- Entrepreneurial and networked thinking.
- Organized and highly structured, High social competence, Communication skills.
- Good IT skills, knowledge of Microsoft Office, SAP R/3.
- Ability to work in a structured way (organized, well-planned).
- Excellent interpersonal skills.
Job Location
This position is based in Auburn Hills, MI.
Our Commitment
Atlas Copco Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco Group are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco Group will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco Group encourages applicants of all ages.
Employment type: Full-time
Job type: Hybrid
Functional area: Customer Service
Legal Entity: Atlas Copco IAS LLC
Country/Region: United States
City / Province: Auburn Hills
See all 815+ H-1B Visa Customer Relations Representative Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Relations Representative
Map your degree to the role
Pull the O*NET profile for Customer Relations Representatives and match your degree field to the listed knowledge areas. Employers and USCIS adjudicators look for a direct connection between your academic background and the analytical or communication duties in the job description.
Verify prevailing wages before negotiating
Run your offer location through the OFLC Wage Search before accepting any salary discussion. Your employer's LCA must certify wages at or above the Level I–IV threshold for your worksite, and knowing those figures protects you if the offered number falls short.
Target companies with degree-level role structures
Search Migrate Mate for employers whose Customer Relations Representative postings explicitly require a bachelor's degree in business, communications, or a related discipline. These employers have already built the role to meet specialty occupation standards and are positioned to file a defensible H-1B petition.
Confirm each worksite has its own LCA
If the role involves working at a client site or multiple office locations, each address requires a separately certified LCA. Raise this with your employer before the I-129 is filed so USCIS doesn't receive a petition that lists uncovered worksites.
Use your 60-day grace period strategically
If your current H-1B ends due to a layoff or role elimination, you have a 60-day grace period to secure a new employer and get a transfer petition filed. Prioritize companies already familiar with H-1B sponsorship so the filing timeline doesn't outlast your authorized stay.
Get the job description documented before filing
Ask your employer to put the full job description in writing before the LCA is submitted. USCIS may issue a Request for Evidence on specialty occupation status, and a detailed description of degree-required analytical duties is your strongest defense at that stage.
H-1B Visa Customer Relations Representative: Frequently Asked Questions
Does a Customer Relations Representative role qualify as a specialty occupation for H-1B purposes?
Not automatically. The role qualifies only when the employer structures it around duties that normally require at least a bachelor's degree in a specific field such as business administration, communications, or marketing. Generic customer service work that any candidate could perform without a degree won't satisfy USCIS's specialty occupation standard. The job description and educational requirement in the posting are what adjudicators evaluate.
Which employers sponsor H-1B visas for Customer Relations Representatives?
Employers in financial services, healthcare administration, software, and enterprise technology tend to structure customer relations roles at a degree level and have established H-1B sponsorship programs. Migrate Mate shows verified H-1B-sponsoring employers with open Customer Relations Representative positions, so you can focus your applications on companies already set up to file.
How long does H-1B status last for this role?
H-1B status is granted for up to three years and can be extended to a maximum of six years. After six years, continued H-1B status requires a qualifying green card process to be underway. Your employer files a new I-129 extension petition before each period ends, and your authorization continues while that petition is pending.
What happens to my H-1B if I move to a different office location?
Each worksite requires its own certified LCA from DOL before you begin working there. If your employer asks you to work from a new office, a client site, or a home address in a different metropolitan area, they must file a new LCA for that location. Working at an unlisted site before certification is a compliance violation, so flag any location changes to HR or legal before you start.
Can I transfer my H-1B to a new Customer Relations employer?
Yes. H-1B portability lets you start working for a new employer once they file a transfer petition with USCIS, without waiting for approval, as long as you're maintaining valid H-1B status. Your new employer must file a new LCA certified for your worksite and submit an I-129 petition. You don't need to restart the annual cap selection process for a transfer.