Customer Relations Representative Jobs in USA with Visa Sponsorship
Customer Relations Representatives handle customer inquiries, complaints, and support across various industries. Most positions qualify for H-1B visa sponsorship when requiring specialized customer experience, foreign language skills, or industry-specific knowledge. Companies with international customer bases or complex service offerings frequently sponsor these roles. For detailed occupation requirements, see the O*NET profile.
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Your role
We are currently looking for a Customer Relations Representative to join our team and play a key role in delivering an exceptional customer experience. You’ll build strong customer relationships, recommend the right aftermarket parts and solutions, prepare quotations, process orders efficiently, and maintain accurate SAP data, helping ensure seamless service and dependable support from inquiry through fulfillment.
Role and Responsibility
- Assist customers in determining required part numbers, quoting of technically oriented inquiries.
- Order processing and invoicing of fulfilled orders.
- Analysis of monthly and annual figures including trends and customer base structure.
- Follow up on customer inquiries regarding order status, pricing, delivery, etc.
- Master data management and safety stock levels maintenance based on trends of parts movements.
- Participation in the creation of the group for Order Processing.
- Operational support, intercompany standardization.
- Creating metrics for reporting regarding trends and customer structure.
- Maintain records for the workload and contact Logistics Department for any discrepancy regarding shipments.
- Back up to other CRRs in different sales channel.
- Perform additional tasks and complete projects assigned by manager on as needed basis.
- Other duties as needed.
Job Requirements
- High school Diploma or GED required, Associates or Bachelor’s degree in Business Administration or related field.
- Minimum 2 years’ experience with direct customer contact in a professional environment.
- Experience working within an international organization and adapt easily to different cultures.
- Practical experience in dealing with customers in a service orientated focus.
- Ability to effectively communicate in English, both verbally and in writing or advanced languages (German, Spanish) a plus.
- Familiarity with SAP or equivalent ERP systems.
- Assertiveness, Resilience.
- Entrepreneurial and networked thinking.
- Organized and highly structured, High social competence, Communication skills.
- Good IT skills, knowledge of Microsoft Office, SAP R/3.
- Ability to work in a structured way (organized, well-planned).
- Excellent interpersonal skills.
Job Location
This position is based in Auburn Hills, MI.
Our Commitment
Atlas Copco Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco Group are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco Group will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco Group encourages applicants of all ages.
Employment type: Full-time
Job type: Hybrid
Functional area: Customer Service
Legal Entity: Atlas Copco IAS LLC
Country/Region: United States
City / Province: Auburn Hills
Job Description
Your role
We are currently looking for a Customer Relations Representative to join our team and play a key role in delivering an exceptional customer experience. You’ll build strong customer relationships, recommend the right aftermarket parts and solutions, prepare quotations, process orders efficiently, and maintain accurate SAP data, helping ensure seamless service and dependable support from inquiry through fulfillment.
Role and Responsibility
- Assist customers in determining required part numbers, quoting of technically oriented inquiries.
- Order processing and invoicing of fulfilled orders.
- Analysis of monthly and annual figures including trends and customer base structure.
- Follow up on customer inquiries regarding order status, pricing, delivery, etc.
- Master data management and safety stock levels maintenance based on trends of parts movements.
- Participation in the creation of the group for Order Processing.
- Operational support, intercompany standardization.
- Creating metrics for reporting regarding trends and customer structure.
- Maintain records for the workload and contact Logistics Department for any discrepancy regarding shipments.
- Back up to other CRRs in different sales channel.
- Perform additional tasks and complete projects assigned by manager on as needed basis.
- Other duties as needed.
Job Requirements
- High school Diploma or GED required, Associates or Bachelor’s degree in Business Administration or related field.
- Minimum 2 years’ experience with direct customer contact in a professional environment.
- Experience working within an international organization and adapt easily to different cultures.
- Practical experience in dealing with customers in a service orientated focus.
- Ability to effectively communicate in English, both verbally and in writing or advanced languages (German, Spanish) a plus.
- Familiarity with SAP or equivalent ERP systems.
- Assertiveness, Resilience.
- Entrepreneurial and networked thinking.
- Organized and highly structured, High social competence, Communication skills.
- Good IT skills, knowledge of Microsoft Office, SAP R/3.
- Ability to work in a structured way (organized, well-planned).
- Excellent interpersonal skills.
Job Location
This position is based in Auburn Hills, MI.
Our Commitment
Atlas Copco Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco Group are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco Group will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco Group encourages applicants of all ages.
Employment type: Full-time
Job type: Hybrid
Functional area: Customer Service
Legal Entity: Atlas Copco IAS LLC
Country/Region: United States
City / Province: Auburn Hills
See all 6,342+ Customer Relations Representative Jobs
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Get Access To All JobsTips for Finding Customer Relations Representative Jobs
Target companies with international customer bases
Multinational corporations, tech companies with global users, and financial services firms serving international clients regularly sponsor Customer Relations Representatives to handle specialized customer segments and language requirements.
Emphasize specialized industry knowledge
Highlight expertise in regulated industries like healthcare, finance, or telecommunications where customer relations requires specific compliance knowledge, technical understanding, or specialized training that justifies H-1B sponsorship requirements.
Leverage foreign language skills strategically
Bilingual or multilingual abilities combined with cultural knowledge of specific markets make strong sponsorship cases, especially for companies expanding internationally or serving diverse customer populations requiring specialized communication.
Focus on senior-level customer relations roles
Customer Relations Manager, Client Success Manager, or Customer Experience Specialist positions requiring degree-level analytical skills, strategic planning, and complex problem-solving demonstrate the specialty occupation requirements for visa approval.
Consider customer-facing tech companies
Software companies, SaaS platforms, and tech startups often need Customer Relations Representatives who understand technical products and can communicate complex solutions to enterprise clients, supporting H-1B petitions effectively.
Build experience with enterprise or B2B clients
Experience managing relationships with large corporate clients, handling complex service agreements, or working with enterprise-level products strengthens visa applications by demonstrating specialized knowledge requirements for customer relations roles.
Frequently Asked Questions
Do Customer Relations Representative jobs qualify for H-1B sponsorship?
Yes, but qualification depends on role complexity and employer needs. Positions requiring specialized industry knowledge, foreign language skills, or degree-level analytical abilities typically qualify. Generic customer service roles without specialized requirements rarely meet H-1B visa specialty occupation standards.
What degree do I need for Customer Relations Representative H-1B sponsorship?
Most sponsored positions require a bachelor's degree in business, communications, marketing, or a related field. Some employers accept relevant experience (three years of specialized customer relations experience can substitute for one year of education under the experience equivalency rule).
Which industries sponsor Customer Relations Representatives most frequently?
Technology companies, financial services, healthcare organizations, and multinational corporations sponsor these roles most often. Industries serving international clients or requiring specialized product knowledge provide stronger sponsorship cases than general retail or basic service sectors.
What's the H-1B approval rate for Customer Relations Representative positions?
USCIS doesn't publish role-specific approval rates, but customer relations positions with clear specialty requirements (international clients, technical products, regulated industries) have higher success rates than generic customer service roles. Detailed job descriptions emphasizing specialized knowledge improve approval odds.
Can I get sponsored as a Customer Relations Representative from student status?
Yes, F-1 students can transition to H-1B for customer relations roles, especially after OPT experience. Internships or OPT work demonstrating specialized customer relations skills in your target industry strengthen sponsorship applications and help establish the specialty occupation requirement.
How to find Customer Relations Representative jobs with visa sponsorship?
To find Customer Relations Representative jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on customer service companies, retail chains, telecommunications firms, and e-commerce businesses that frequently sponsor H-1B, O-1 visa, or L-1 visas for customer relations roles. These employers often need multilingual representatives and understand the visa sponsorship process for international talent.
What is the prevailing wage requirement for sponsored Customer Relations Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.