System Support Specialist Jobs in USA with Visa Sponsorship
System Support Specialists are regularly sponsored for H-1B visa and TN visas, particularly at large enterprises and managed service providers. Employers typically require a bachelor's degree in computer science or information systems, and the role qualifies as a specialty occupation under USCIS guidelines. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
The Manufacturing EPS System Support Specialist will provide technical support in concert with the direction of the Information Technology Manager. The Manufacturing EPS System Support Specialist will ensure adherence to best practices and proven methodologies to promote continuous information operations. This role serves as a primary point of contact for troubleshooting system issues, answering user questions, identifying improvements, and helping employees use software effectively.
This is a full-time, onsite position located in Tulsa, OK.
ABOUT THE COMPANY
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
YOUR IMPACT:
- Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
- Provide effective and responsive service when requested.
- Train staff in how to use new software and hardware developed and/or acquired.
- Upon approval from the IT Manager, coordinate and execute changes that increase performance and availability.
- Ensure high availability and acceptable levels of performance of mission critical ERP computer resources.
- Provide up-to-date system documentation.
- Assist the ERP support team in creating and maintaining system documentation, such as user guides and SOPs.
- Assist the ERP support team in testing new workflows, system changes, and bug fixes.
- When necessary, work in concert with software and hardware vendors for problem resolution.
- Input and update data records in the ERP system applications.
- Provide advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
- Coordinate and communicate closely with management and help desk during all unplanned outages.
- Work with other members of the technology team as necessary to resolve issues or assist with projects as assigned.
YOUR PROFILE:
- Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
- Ability to be on call (24/7).
- Strong customer service skills. Focused on client’s objectives and attentive to the needs of users.
- Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
- Working knowledge with ERP systems and support, CAI (EPS/EFI) iQuote and Monarch strongly preferred.
- Experience providing end user support through SolarWinds or a similar helpdesk preferred.
- Experience using Microsoft 365 Office applications.
- Strong understanding of technical troubleshooting methodology.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
- Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
- Strong documentation skills.
HOW WE’LL SUPPORT YOU:
- Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
- Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
- To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
INTRODUCTION
The Manufacturing EPS System Support Specialist will provide technical support in concert with the direction of the Information Technology Manager. The Manufacturing EPS System Support Specialist will ensure adherence to best practices and proven methodologies to promote continuous information operations. This role serves as a primary point of contact for troubleshooting system issues, answering user questions, identifying improvements, and helping employees use software effectively.
This is a full-time, onsite position located in Tulsa, OK.
ABOUT THE COMPANY
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.
YOUR IMPACT:
- Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
- Provide effective and responsive service when requested.
- Train staff in how to use new software and hardware developed and/or acquired.
- Upon approval from the IT Manager, coordinate and execute changes that increase performance and availability.
- Ensure high availability and acceptable levels of performance of mission critical ERP computer resources.
- Provide up-to-date system documentation.
- Assist the ERP support team in creating and maintaining system documentation, such as user guides and SOPs.
- Assist the ERP support team in testing new workflows, system changes, and bug fixes.
- When necessary, work in concert with software and hardware vendors for problem resolution.
- Input and update data records in the ERP system applications.
- Provide advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
- Coordinate and communicate closely with management and help desk during all unplanned outages.
- Work with other members of the technology team as necessary to resolve issues or assist with projects as assigned.
YOUR PROFILE:
- Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
- Ability to be on call (24/7).
- Strong customer service skills. Focused on client’s objectives and attentive to the needs of users.
- Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
- Working knowledge with ERP systems and support, CAI (EPS/EFI) iQuote and Monarch strongly preferred.
- Experience providing end user support through SolarWinds or a similar helpdesk preferred.
- Experience using Microsoft 365 Office applications.
- Strong understanding of technical troubleshooting methodology.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
- Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
- Strong documentation skills.
HOW WE’LL SUPPORT YOU:
- Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
- Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
- To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Get Access To All JobsTips for Finding Visa Sponsorship as a System Support Specialist
Target enterprises over small businesses
Large corporations and managed service providers sponsor System Support Specialists far more consistently than small businesses. They have dedicated HR and legal teams to handle visa filings and are more familiar with H-1B and TN processes.
Align your degree to the job description
USCIS requires a direct connection between your degree field and the role. A degree in computer science, information systems, or IT management maps cleanly to System Support Specialist. A general business degree alone is unlikely to satisfy the specialty occupation requirement.
Prioritize roles with ITIL or enterprise system experience
Employers sponsoring this role typically want candidates with enterprise ticketing systems, Active Directory, or ITIL framework experience. Highlighting these in your resume makes you a stronger candidate and reinforces the specialty occupation argument for visa petitions.
Ask about sponsorship before the final interview round
Raise sponsorship early in the process, ideally after a recruiter call confirms interest. Waiting until an offer is extended creates pressure and risk. Most employers who sponsor know their policy and can confirm quickly whether they will proceed.
Canadian and Mexican applicants should consider TN status
System Support Specialists can qualify under the TN visa category as Computer Systems Analysts if the role involves systems analysis. TN status requires no lottery and can often be obtained at the border, making it significantly faster than H-1B for eligible nationals.
Document your specialized skills thoroughly
Strong H-1B petitions for this role include detailed job duty descriptions showing the position requires at least a bachelor's degree in a specific specialty. Work with your employer's immigration counsel to document complex troubleshooting, system architecture, or infrastructure responsibilities clearly.
Frequently Asked Questions
Does a System Support Specialist role qualify for H-1B sponsorship?
Yes, but the job description must demonstrate the role requires a bachelor's degree in a specific field like computer science or information systems. Generic IT support roles without that degree requirement can struggle to meet the specialty occupation standard. Roles involving enterprise systems, infrastructure management, or complex technical analysis are stronger candidates for approval.
What degree do I need for a sponsored System Support Specialist position?
Most sponsoring employers require a bachelor's degree in computer science, information systems, information technology, or a closely related field. Some employers accept three years of relevant work experience in lieu of one year of education under the 3-for-1 equivalency rule, which can help if your degree is in an adjacent field.
Where can I find System Support Specialist jobs that offer visa sponsorship?
Migrate Mate is built specifically for international candidates and filters roles by sponsorship availability, saving you from applying to positions that won't consider visa holders. Searching there significantly reduces the time spent screening out employers who don't sponsor, especially for IT support and systems roles.
Can a System Support Specialist role qualify for a TN visa?
It depends on how the role is structured. Canadian and Mexican nationals can pursue TN status under the Computer Systems Analyst category if the position involves systems analysis, requirements gathering, or technical design work. Purely helpdesk or break-fix roles are less likely to qualify. The job offer letter must describe duties that align with the TN category.
How long does H-1B sponsorship take for a System Support Specialist position?
Standard H-1B visa processing through USCIS takes 3 to 6 months after the April lottery selection. Premium processing reduces the adjudication window to 15 business days once USCIS accepts the petition. Most employers sponsoring this role file in April for an October 1 start date, so timing your job search for the preceding fall and winter matters significantly.
What is the prevailing wage requirement for sponsored System Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.