Director of Customer Service Jobs in USA with Visa Sponsorship
Director of Customer Service roles attract H-1B visa and EB-2 sponsorship from large enterprises and BPO firms that classify the position as a specialty occupation requiring a directly related bachelor's degree. Employers must file a Labor Condition Application before you can begin work, and PERM labor certification is typically required for green card sponsorship.
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Get Access To All JobsINTRODUCTION
FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.
We are seeking a customer-focused, results-oriented leader to lead our Global Customer Service organization and continuously improve how we support our customers. This individual will be responsible for delivering an exceptional customer experience while driving process improvements, operational efficiency, and team effectiveness with team members spread out across different geographies including North America, Europe, India and Australia.
The ideal candidate is a collaborative leader who puts the customer first, challenges the status quo, and looks for better and more efficient ways of working. This role will partner closely with Sales and Supply Chain to improve the end-to-end customer experience and explore opportunities to leverage technology, automation, and AI to modernize customer service operations.
KEY RESPONSIBILITIES
Customer Experience & Advocacy
- Champion a customer-first culture, ensuring customer needs and feedback are represented in business decisions.
- Drive improvements in customer satisfaction, service levels, responsiveness, and issue resolution.
- Identify recurring customer challenges and partner across the organization to deliver meaningful, lasting solutions.
Process Improvement & Efficiency
- Continuously evaluate and improve customer service processes to simplify workflows and eliminate inefficiencies.
- Leverage data and performance metrics to identify opportunities and drive measurable improvements.
- Explore automation and technology solutions to reduce manual work and create a more efficient, scalable operation.
Cross-Functional Partnership
- Build strong partnerships with Sales and Supply Chain to align priorities and deliver a seamless customer experience.
- Collaborate to resolve customer challenges, improve service performance, and address opportunities across the order-to-delivery process.
- Bring the voice of the customer into cross-functional discussions and drive shared accountability for customer outcomes.
Innovation & Team Leadership
- Lead, develop, and engage a Customer Service team of approximately 20 associates globally focused on accountability, collaboration, and continuous improvement.
- Demonstrate curiosity and interest in leveraging AI and emerging technologies to improve processes, enhance customer interactions, and transform how customer service operates.
- Encourage new ideas and support the adoption of better ways of working.
QUALIFICATIONS & EXPERIENCE
- 8+ years of experience in Customer Service, Customer Experience, or Operations, with demonstrated leadership experience in customer direct and distributor channel environments.
- Global leadership experience managing directly and indirectly organizations.
- Proven ability to improve processes, drive operational efficiency, and deliver a strong customer experience.
- Experience partnering across functions, particularly Sales and Supply Chain.
- Strong problem-solving, analytical, communication, and people leadership skills.
- Interest or experience in leveraging technology, automation, and AI to improve business processes.
- A collaborative, forward-thinking leader who is comfortable driving change and challenging existing ways of working.
PAY TRANSPARENCY DETAILS: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
WHAT WE OFFER!
- Medical Plans
- Wellness Program
- Dental & Vision Benefits
- EAP Services
- Legal Services
- 401(k)
- 4 weeks of PTO
- 2 Floating Holidays
- 7 Company Holidays
- HSAs (Employer HSA contribution available, dependent on plan selection.)
- Dependent Care FSA
- Disability Benefits
- Life Insurance Benefits
- Tuition reimbursement and more!
Join Natus Sensory today. Confidence in every Sense.
Natus is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.
INTRODUCTION
FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.
We are seeking a customer-focused, results-oriented leader to lead our Global Customer Service organization and continuously improve how we support our customers. This individual will be responsible for delivering an exceptional customer experience while driving process improvements, operational efficiency, and team effectiveness with team members spread out across different geographies including North America, Europe, India and Australia.
The ideal candidate is a collaborative leader who puts the customer first, challenges the status quo, and looks for better and more efficient ways of working. This role will partner closely with Sales and Supply Chain to improve the end-to-end customer experience and explore opportunities to leverage technology, automation, and AI to modernize customer service operations.
KEY RESPONSIBILITIES
Customer Experience & Advocacy
- Champion a customer-first culture, ensuring customer needs and feedback are represented in business decisions.
- Drive improvements in customer satisfaction, service levels, responsiveness, and issue resolution.
- Identify recurring customer challenges and partner across the organization to deliver meaningful, lasting solutions.
Process Improvement & Efficiency
- Continuously evaluate and improve customer service processes to simplify workflows and eliminate inefficiencies.
- Leverage data and performance metrics to identify opportunities and drive measurable improvements.
- Explore automation and technology solutions to reduce manual work and create a more efficient, scalable operation.
Cross-Functional Partnership
- Build strong partnerships with Sales and Supply Chain to align priorities and deliver a seamless customer experience.
- Collaborate to resolve customer challenges, improve service performance, and address opportunities across the order-to-delivery process.
- Bring the voice of the customer into cross-functional discussions and drive shared accountability for customer outcomes.
Innovation & Team Leadership
- Lead, develop, and engage a Customer Service team of approximately 20 associates globally focused on accountability, collaboration, and continuous improvement.
- Demonstrate curiosity and interest in leveraging AI and emerging technologies to improve processes, enhance customer interactions, and transform how customer service operates.
- Encourage new ideas and support the adoption of better ways of working.
QUALIFICATIONS & EXPERIENCE
- 8+ years of experience in Customer Service, Customer Experience, or Operations, with demonstrated leadership experience in customer direct and distributor channel environments.
- Global leadership experience managing directly and indirectly organizations.
- Proven ability to improve processes, drive operational efficiency, and deliver a strong customer experience.
- Experience partnering across functions, particularly Sales and Supply Chain.
- Strong problem-solving, analytical, communication, and people leadership skills.
- Interest or experience in leveraging technology, automation, and AI to improve business processes.
- A collaborative, forward-thinking leader who is comfortable driving change and challenging existing ways of working.
PAY TRANSPARENCY DETAILS: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
WHAT WE OFFER!
- Medical Plans
- Wellness Program
- Dental & Vision Benefits
- EAP Services
- Legal Services
- 401(k)
- 4 weeks of PTO
- 2 Floating Holidays
- 7 Company Holidays
- HSAs (Employer HSA contribution available, dependent on plan selection.)
- Dependent Care FSA
- Disability Benefits
- Life Insurance Benefits
- Tuition reimbursement and more!
Join Natus Sensory today. Confidence in every Sense.
Natus is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.
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Get Access To All JobsTips for Finding Director of Customer Service Jobs
Frame your degree as directly related
Consular officers and USCIS adjudicators scrutinize specialty occupation fit for management roles. A degree in business administration, communications, or organizational behavior maps more cleanly than an unrelated field, so lead with that alignment in every application document.
Target companies with LCA filing history
Use Migrate Mate to identify employers who have filed Labor Condition Applications for customer service director or customer experience management roles, so you're applying to organizations already familiar with the sponsorship process rather than starting from scratch.
Anticipate the specialty occupation RFE
USCIS frequently issues Requests for Evidence for Director of Customer Service petitions, questioning whether the role requires a specific bachelor's degree. Build a job description that ties each core duty to a discrete body of academic knowledge, not just general business acumen.
Verify prevailing wage tier before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and job title. Run the OFLC Wage Search for your metro area before salary conversations so you understand the floor and can negotiate above it without jeopardizing certification.
Get your PERM documentation strategy right early
Green card sponsorship for this role requires a PERM labor certification, which triggers a mandatory recruitment process proving no qualified U.S. workers are available. Ask a prospective employer whether they've run PERM for similar roles before accepting an offer, since recruitment timing affects your overall green card timeline significantly.
Use O*NET to anchor your specialty occupation argument
The O*NET occupation profile for Customer Service Managers lists specific knowledge domains, including communications, personnel management, and administration. Align your resume and petition support letter to these published knowledge requirements to strengthen the specialty occupation argument when USCIS reviews your I-129.
Frequently Asked Questions
Does a Director of Customer Service role qualify as a specialty occupation for H-1B purposes?
It can qualify, but it's not automatic. USCIS requires that the position normally requires a bachelor's degree in a specific, directly related field. Generic management degrees often face scrutiny. The strongest petitions tie each core duty, such as workforce analytics, escalation protocol design, or CRM strategy, to a specific academic discipline like organizational behavior, business administration, or communications.
Which visa types do employers most commonly use to sponsor Directors of Customer Service?
H-1B is the most common nonimmigrant path, subject to the annual cap and lottery. Candidates already in H-1B status at another employer can transfer to a new sponsor once the new petition is filed. For permanent residence, most employers pursue EB-2 sponsorship, which requires an advanced degree or exceptional ability, with PERM labor certification preceding the I-140 petition.
What degree background do employers typically require for visa sponsorship in this role?
Most employers sponsoring Directors of Customer Service for H-1B visas specify a bachelor's degree in business administration, communications, management, or a closely related field. Some will accept a degree in psychology or sociology if the candidate's experience covers workforce management and service strategy. A graduate degree strengthens both the specialty occupation argument and eligibility for EB-2 green card sponsorship.
How do I find employers actively sponsoring this role?
Migrate Mate lists employers with verified sponsorship history for customer service director and related management roles, so you can focus your search on companies that have navigated the LCA and petition process before. Targeting experienced sponsors reduces the risk of an employer backing out midway due to unfamiliarity with the filing requirements.
How does the PERM labor certification process affect my green card timeline in this role?
PERM requires your employer to conduct a formal recruitment process and document that no qualified U.S. workers applied. For Director of Customer Service roles, this typically involves advertising the position through DOL-mandated channels over a set period before filing. The full PERM, I-140, and adjustment of status sequence can take several years, with additional delays for applicants born in countries with priority date backlogs, such as India or China.
What is the prevailing wage requirement for sponsored Director of Customer Service jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.