Customer Success Manager Jobs in USA with Visa Sponsorship
Customer success managers are sponsored at Salesforce, Snowflake, Databricks, ServiceNow, and hundreds of SaaS companies for roles managing enterprise client relationships, driving product adoption, and owning renewal revenue that require degrees in business analytics, CS, or a technical field. H-1B visa classification is strongest when the position involves data-driven account health analysis, platform configuration advisory, and strategic business reviews rather than basic support, and the SaaS industry's rapid growth has made CSM one of the most sponsored non-engineering roles in technology.
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Director of Recruitment, Enrollment, and Student Success
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Portland, ME
Description
Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine (UNE CDM) is seeking a Director of Recruitment, Enrollment, and Student Success to join our team.
The Director of Recruitment, Enrollment, and Student Success is responsible for overseeing all aspects of attracting, enrolling, and supporting students throughout their academic journey. The Director works collaboratively with the college's leadership including Assistant/Associate Deans, Department Chairs, and Assistant/Associate Directors as well as University colleagues.
Responsibilities include developing key relationships and liaising with a variety of institutional student support service areas and other internal and external stakeholders to collaboratively support program development and implement strategic initiatives.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
+ UNE tuition waiver for employees, spouses, and domestic partners.
+ UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview.
Responsibilities
Reporting to the Associate Dean of Student Affairs and Alumni Relations, the Director develops and implements comprehensive enrollment, recruitment, and student success plans and supports the academic mission of the CDM as follows:
Recruitment and Enrollment
Manages the admissions process for predoctoral and Advanced Standing Track candidates and serves as the liaison with the Office Graduate Admissions.
Oversees the development of enrollment pipeline programs to attract and expand the pool of qualified dental applicants.
* Manages recruitment initiatives to yield competitive, diverse candidates, in line with the College's mission.
Student Success and Retention
Implements strategies to support student retention, academic progress, and overall well-being.
Leads the Student Success Team initiative, which involves implementing early intervention strategies.
* Manages the academic advising framework and serves as the liaison with the University Student Academic Success Center.
Administrative
Serves on the CDM Leadership Council and other committees as assigned.
Travels to attend seminars, conferences, admissions and recruiting events, in-service training and professional staff or committee meetings as required. Estimated travel is 10-15% of the year.
Assists in orienting new faculty and professional staff to the college's student success initiatives and admissions processes.
Supports preparations for accreditation site visits and assists with tracking compliance with accreditation standards on an ongoing basis.
Networks with other professional staff, admissions directors, dental schools, and organizations to share and gain knowledge that would help improve the program.
Maintains regular attendance, reliability, and availability to students.
* Supervises the CDM Recruitment and Enrollment Coordinator.
Strategic
Monitors and evaluates programmatic and operational effectiveness of the student recruitment, enrollment, and success initiatives and works collaboratively with college administration and university departments to effect changes required for improvement.
Supports development of strategic pre-dental program relationships to enhance the quality of applications from institutions in northern New England.
Engages in a process of continuous quality improvement and data analyses that provide guidance for short and long-term programmatic goals that result in the achievement of measurable outcomes.
Participates in special projects and other activities as assigned.
Qualifications
Master's degree in a related discipline, such as education, psychology, administration, etc. Relevant experience in an academic administrative setting preferred, and/or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
10+ years of experience in higher education working with graduate and/or professional students.
Prior experience in a leadership role.
Strong, comprehensive understanding of academic administration in graduate and/or professional education.
Experience and knowledge of academic and student affairs workflows, including student recruitment, admissions, and support.
Ability to effectively represent the school and build relationships with both internal and external stakeholders.
Exceptional oral, written, and interpersonal communication skills to deal effectively with a wide range of individuals and groups within the University community and outside the University.
Experience advising students on complex and confidential matters.
Strong critical thinking skills and the ability to manage multiple projects and priorities.
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment.
Demonstrated commitment to contributing to and advocating for a humanistic learning environment.
Familiarity with the unique needs of non-traditional adult learners and professional students.
Proven program planning, organizational, administrative, and supervisory skills.
Proficiency in Microsoft Word, Excel, PowerPoint, Brightspace (or similar LMS), and Google Suite.
Willingness and ability to travel as necessary, including significant periods during recruitment season; valid driver's license required.
* Ability to work evenings and weekends as needed.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS1000P
Close Date
Open Until Filled
To apply, visit https://une.peopleadmin.com/postings/26901
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Manager
Enterprise SaaS Companies Sponsor CSMs at High Volume
Salesforce, Snowflake, Databricks, ServiceNow, and HubSpot sponsor for customer success managers owning renewal revenue, expansion targets, and strategic account plans for enterprise clients. Total compensation ranges from $100,000 to $180,000 OTE with equity.
Technical CSMs Have the Strongest H-1B Classification
CSM roles requiring CS or IS degrees that involve platform configuration guidance, API integration advisory, and data analytics for clients classify better than relationship-only titles. Target positions titled Technical CSM, Solutions CSM, or Strategic CSM.
Cybersecurity and Cloud CSMs Fill Scarce Talent Needs
Palo Alto Networks, CrowdStrike, AWS, Google Cloud, and Datadog sponsor for CSMs with security or cloud expertise who drive adoption with technical buyers. These roles pay $110,000 to $175,000 and demand domain knowledge that is extremely scarce domestically.
L-1 Transfers From International Customer Success Teams Are Common
Salesforce, Microsoft, SAP, Oracle, and ServiceNow operate customer success teams in Dublin, London, Sydney, and Singapore and transfer CSMs on L-1 to U.S. territories. Build one year of strong retention and expansion metrics before requesting transfer.
Healthcare and Fintech CSMs Also Sponsor Well
Epic, Veeva, Flatiron Health, Stripe, Plaid, and Toast sponsor for customer success managers with healthcare or financial domain expertise. Regulatory knowledge in these verticals strengthens H-1B arguments beyond general SaaS CSM roles.
Gainsight and Totango Certifications Demonstrate CS Methodology Expertise
Gainsight Pulse and Totango certifications along with SuccessHACKER credentials demonstrate structured customer success methodology that employers value. Certified CSMs command 10 to 15% higher compensation and fill strategic rather than reactive account roles.
Frequently Asked Questions
Do companies sponsor H-1B visas for Customer Success Managers?
Yes, at significant volume in the SaaS industry. Salesforce, Snowflake, Databricks, and ServiceNow sponsor for enterprise CSMs with analytical or technical degree requirements. Technical and strategic CSM roles classify better than basic account management. L-1 visa transfers from international offices are also common.
What is the typical salary for sponsored CSM roles?
Customer success managers at SaaS companies earn $95,000 to $155,000 OTE. Enterprise and strategic CSMs earn $120,000 to $185,000. Technical CSMs earn $110,000 to $170,000. Directors of customer success earn $165,000 to $260,000 with equity.
What qualifications strengthen a CSM's sponsorship case?
A degree in business analytics, CS, IS, or a technical field provides the strongest H-1B visa foundation. Platform certifications from Salesforce, AWS, or Gainsight demonstrate expertise. Documented retention rates, expansion revenue, and NPS improvements are the primary evidence employers present.
Which SaaS verticals sponsor CSMs most frequently?
Enterprise platform companies like Salesforce and ServiceNow sponsor at the highest volume. Cybersecurity vendors sponsor for technical adoption management. Cloud infrastructure providers sponsor for strategic cloud advisory. Healthcare and fintech SaaS companies sponsor for domain-expert CSMs.
What is the career progression for a sponsored Customer Success Manager?
The path moves from CSM to senior CSM to team lead to director of customer success to VP of customer success. Directors earn $160,000 to $260,000 with equity. VPs earn $210,000 to $360,000. Chief customer officers at SaaS companies earn $300,000 to $500,000.
How to find Customer Success Manager jobs with visa sponsorship?
Use Migrate Mate to find Customer Success Manager positions with visa sponsorship. Focus on tech companies, SaaS platforms, and e-commerce businesses that frequently sponsor H-1B, L-1, and O-1 visas for customer-facing roles. Filter searches by companies known for international hiring, particularly those expanding globally or serving diverse markets requiring multilingual customer success expertise.