Telephone Operator Jobs in USA with Visa Sponsorship
Telephone Operator roles can qualify for H-1B or H-2B visa sponsorship depending on the employer's classification of the position. Call centers, hospital switchboards, and emergency dispatch centers are the most active sponsors. Sponsorship hinges on whether the employer files an LCA and can demonstrate a legitimate business need. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
ROLE AND RESPONSIBILITIES
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Schedule
Various Shifts; Rotating Weekends and Holidays
Education
Required – High school diploma or equivalent
Preferred – Associate’s degree
Work Experience
Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
- Skills to effectively present information and respond to questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
- Good organizational, time management, and conflict resolution skills.
- Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
- Provide excellent customer service to all patients, guests, and family members.
- Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
- Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of financial responsibility.
- Balances Cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
PHYSICAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
INTRODUCTION
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
ROLE AND RESPONSIBILITIES
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Schedule
Various Shifts; Rotating Weekends and Holidays
Education
Required – High school diploma or equivalent
Preferred – Associate’s degree
Work Experience
Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
- Skills to effectively present information and respond to questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
- Good organizational, time management, and conflict resolution skills.
- Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
- Provide excellent customer service to all patients, guests, and family members.
- Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
- Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of financial responsibility.
- Balances Cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
PHYSICAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
See all 12+ Telephone Operator jobs
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Get Access To All JobsTips for Finding Telephone Operator Jobs
Pull your O*NET occupation code first
Telephone Operator falls under SOC code 43-2011. Confirm your prospective employer is filing LCAs under that code, not a broader clerical category, because a mismatched SOC code can trigger USCIS scrutiny during adjudication.
Target employers with active E-Verify enrollment
Hospital switchboard departments, 911 dispatch centers, and large federal contractors are most likely to hold active E-Verify enrollment, which signals an established process for sponsoring foreign workers rather than a first-time attempt.
Check prevailing wage before negotiating your offer
Use the OFLC Wage Search to look up the Level I through Level IV wage ranges for SOC 43-2011 in your target city. Your offered wage must meet at least Level I, or the LCA certification will fail before your petition even reaches USCIS.
Document dispatch or multilingual credentials specifically
Employers sponsoring for 911 dispatch or multilingual operator roles often need evidence that the foreign worker's language skills or emergency protocols training aren't available domestically. Gather certificates, training transcripts, and language proficiency records before the PERM recruitment phase begins.
Use Migrate Mate to file once you have an offer
After your employer confirms sponsorship, Migrate Mate handles the LCA and H-1B petition paperwork at a flat fee, so you're not managing DOL certification timelines and USCIS filing windows on your own while starting a new role.
Clarify H-2B versus H-1B eligibility with your employer early
Telephone Operator positions classified as temporary or seasonal may route through H-2B rather than H-1B. H-2B has an annual cap of 66,000 visas, so confirm which petition type your employer intends to file before accepting an offer that assumes H-1B availability.
Telephone Operator jobs are hiring across the US. Find yours.
Find Telephone Operator JobsFrequently Asked Questions
Can a Telephone Operator role qualify for H-1B visa sponsorship?
H-1B sponsorship for Telephone Operator positions is uncommon because USCIS generally requires the role to qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field. Most operator roles don't meet that threshold. Exceptions exist for highly technical dispatch roles at government agencies or telecom infrastructure companies where specialized credentials are genuinely required.
Which visa categories are most realistic for sponsored Telephone Operator jobs?
H-2B is the most common path for temporary or seasonal operator positions, such as holiday call center surges or event hotline staffing. TN visas can apply for Canadian or Mexican nationals if the role falls under an eligible USMCA category. Some multilingual hospital operator positions have been sponsored under H-1B when the employer can demonstrate specialty-level language and clinical coordination requirements.
Does a Telephone Operator need a college degree to get visa sponsorship?
For H-2B sponsorship, a degree isn't required. For H-1B, the employer would need to justify why the Telephone Operator role requires at least a bachelor's degree, which is a difficult argument for standard operator duties. Emergency dispatch roles with technical certification requirements or multilingual coordination roles at medical institutions are the scenarios most likely to support a degree-based specialty occupation argument.
How do I find employers actively sponsoring Telephone Operator visa candidates?
Search Migrate Mate to filter Telephone Operator openings by employers with verified sponsorship history. Hospital systems, federal contractors operating call centers, and large utility companies are the employer categories most likely to have established immigration programs. Avoid applying speculatively to small call centers with no prior LCA filing history, as first-time sponsor processes are slow and frequently stall.
What happens to my visa status if my sponsored Telephone Operator job ends?
If you're on H-1B or H-2B and your employment ends, you have a 60-day grace period under H-1B to find a new sponsoring employer before your status lapses. H-2B has no equivalent grace period and status ends with the job. Portability rules under H-1B allow you to transfer to a new employer's petition if it's filed before your current status expires.
What is the prevailing wage requirement for sponsored Telephone Operator jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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