Passenger Agent Jobs in USA with Visa Sponsorship
Passenger Agent roles at airlines, airports, and ground handling companies regularly sponsor H-1B, TN, and other work visas for customer service and operations positions. These roles typically require a bachelor's degree in hospitality, business, or related fields, with multilingual candidates having stronger sponsorship prospects. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).
HOW WE WORK
As a Distressed Passenger Agent you will be expected to work onsite, in the Schaumburg office. Corpay will set you up for success by providing:
- Assigned workspace in Schaumburg IL.
- Company-issued equipment
- Formal, hands-on training
ROLE RESPONSIBILITIES
The responsibilities of the role will include:
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients/customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
BASIC QUALIFICATIONS
- Customer Service experience
- Hotel or airline work experience/background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi-task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
BENEFITS & PERKS
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
PAY TRANSPARENCY
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15-16.
INTRODUCTION
Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels. You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).
HOW WE WORK
As a Distressed Passenger Agent you will be expected to work onsite, in the Schaumburg office. Corpay will set you up for success by providing:
- Assigned workspace in Schaumburg IL.
- Company-issued equipment
- Formal, hands-on training
ROLE RESPONSIBILITIES
The responsibilities of the role will include:
- Booking and assisting our customers with their hotel and transportation needs
- Providing helpful information, answering questions, and responding to requests
- Supporting clients/customers in day of operation via phone, email and chat
- Ensuring that customers are satisfied with products, services, and features
BASIC QUALIFICATIONS
- Customer Service experience
- Hotel or airline work experience/background (preferred but not essential)
- Proficient in Microsoft office tools (ie: excel, powerpoint, word)
- Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
- Superior interpersonal skills for communication (internal and external)
- Ability to make decisions independently
- Ability to multi-task
- Ability to work in a multicultural team
- Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
- Strong communication skills
- Accountability to the business
- 1 to 2 years of hotel, airline or call center experience is preferred
BENEFITS & PERKS
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
PAY TRANSPARENCY
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15-16.
How to Get Visa Sponsorship in Passenger Agent
Target major airlines and international airports
Delta, United, American Airlines, and major hub airports like LAX, JFK, and O'Hare frequently sponsor visas for passenger service roles, especially for candidates with language skills and customer service experience.
Emphasize multilingual abilities in applications
Airlines value passenger agents who speak multiple languages for international routes. Highlight specific languages and any customer service experience with diverse populations to strengthen your sponsorship case.
Consider ground handling companies as entry points
Companies like Swissport, Dnata, and Menzies Aviation often hire passenger agents and may be more willing to sponsor visas than airlines themselves, providing pathway to airline careers.
Apply during peak travel seasons
Summer and holiday seasons create higher demand for passenger agents. Timing applications before these busy periods can improve sponsorship chances as companies prepare for increased passenger volume.
Pursue airport-specific certifications
SIDA badges, AVSEC training, and dangerous goods certifications demonstrate commitment to aviation industry. These credentials can differentiate candidates and justify visa sponsorship to potential employers.
Network through aviation industry associations
Join organizations like Airports Council International or local aviation groups. Many passenger agent positions are filled through industry connections rather than public job postings, especially sponsored roles.
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Get Access To All JobsFrequently Asked Questions
Do passenger agent roles qualify for H-1B visa sponsorship?
Yes, but the position must require a bachelor's degree and involve specialized duties beyond basic customer service. Airlines typically frame sponsored passenger agent roles around operations coordination, international passenger processing, or multilingual customer relations to meet specialty occupation requirements.
What degree requirements do airlines have for sponsored passenger agent positions?
Most airlines require a bachelor's degree in hospitality management, business administration, communications, or related fields for sponsored roles. Some accept aviation management or tourism degrees. The degree requirement helps establish the position as a specialty occupation for H-1B purposes.
Which airlines are most likely to sponsor passenger agents?
International carriers like United, Delta, American Airlines, and foreign airlines with U.S. operations (Emirates, Lufthansa, British Airways) sponsor more frequently. They often need agents for specific language capabilities or specialized international passenger processing that justifies visa sponsorship costs.
Can passenger agents transfer their visa sponsorship between airlines?
Yes, but the new employer must file a new H-1B petition. The process is easier if both roles involve similar duties and degree requirements. Ground handling companies and airlines often accept transfers since passenger service skills are transferable across aviation employers.
What are the approval rates for passenger agent H-1B applications?
Approval rates vary significantly based on how the role is positioned. Airlines that emphasize specialized duties like international regulations compliance or multilingual customer relations see higher approval rates than those presenting basic customer service roles. Detailed job descriptions focusing on complexity improve success rates.
What is the prevailing wage requirement for sponsored Passenger Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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