Customer Operations Specialist Jobs in USA with Visa Sponsorship
Customer Operations Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business, communications, or information systems. Employers file a Labor Condition Application before sponsorship begins, and candidates with OPT or STEM OPT can bridge the gap while petitions are pending.
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About the Team: Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The US Customer Experience Team is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform with a delightful service experience. We are looking for an experienced individual contributor to drive customer complaint investigations in the U.S. region.
What You'll Do: As a Customer Experience Business Analyst, you will bridge business needs and AI-driven solutions to optimize customer service and operational strategies. You will leverage AI tools to automate complex analysis, conduct deep-dive strategic studies, and partner with cross-functional teams to convert data into high-impact business decisions.
Key Responsibilities:
- Drive AI-Powered Analytics & Operational Efficiency: Explore and leverage AI capabilities to address business and operational pain points. Build automated analysis, anomaly detection, and root-cause diagnosis tools to help business teams identify issues faster, understand key drivers, cut manual workload, and improve decision-making efficiency.
- Conduct Strategic Analyses: Develop an in-depth understanding of business challenges and translate data into actionable solutions. Conduct special analyses covering buyer experience, service strategies, Chatbot performance, regional operations, workforce efficiency improvement, budget management, and other core operational areas.
- Partner for Business Decision-Making: Collaborate closely with cross-functional business teams to structure key business problems and translate complex data sets into clear insights and actionable recommendations.
Qualifications
Minimum Qualifications:
- BA/BS degree.
- 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
- Possess basic data processing and analytical skills; proficient in Excel (PivotTables, complex functions, etc.) and SQL, with proven capability in data visualization and reporting.
- Interest and relevant professional experience with buyer experience, customer service, and AI-driven workflow automation within the e-Commerce industry, accompanied by strong business acumen and logical reasoning skills.
- Strong teamwork and cross-functional collaboration and communication.
- Detail-oriented with the ability to efficiently manage and complete complex tasks.
Preferred Qualifications:
- Experience analyzing operational datasets and translating raw data/KPI fluctuations into actionable reports, key trends, or executive summaries.
- Strong track record of independently managing tasks and communicating effectively with cross-functional stakeholders.
- Strong track record of leveraging AI tools and automation techniques to boost work efficiency and analytical speed will be given priority.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $91200 - $206172 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the Team: Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The US Customer Experience Team is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform with a delightful service experience. We are looking for an experienced individual contributor to drive customer complaint investigations in the U.S. region.
What You'll Do: As a Customer Experience Business Analyst, you will bridge business needs and AI-driven solutions to optimize customer service and operational strategies. You will leverage AI tools to automate complex analysis, conduct deep-dive strategic studies, and partner with cross-functional teams to convert data into high-impact business decisions.
Key Responsibilities:
- Drive AI-Powered Analytics & Operational Efficiency: Explore and leverage AI capabilities to address business and operational pain points. Build automated analysis, anomaly detection, and root-cause diagnosis tools to help business teams identify issues faster, understand key drivers, cut manual workload, and improve decision-making efficiency.
- Conduct Strategic Analyses: Develop an in-depth understanding of business challenges and translate data into actionable solutions. Conduct special analyses covering buyer experience, service strategies, Chatbot performance, regional operations, workforce efficiency improvement, budget management, and other core operational areas.
- Partner for Business Decision-Making: Collaborate closely with cross-functional business teams to structure key business problems and translate complex data sets into clear insights and actionable recommendations.
Qualifications
Minimum Qualifications:
- BA/BS degree.
- 3+ years of experience in customer experience, customer service operations, E-Commerce, or operational analysis.
- Possess basic data processing and analytical skills; proficient in Excel (PivotTables, complex functions, etc.) and SQL, with proven capability in data visualization and reporting.
- Interest and relevant professional experience with buyer experience, customer service, and AI-driven workflow automation within the e-Commerce industry, accompanied by strong business acumen and logical reasoning skills.
- Strong teamwork and cross-functional collaboration and communication.
- Detail-oriented with the ability to efficiently manage and complete complex tasks.
Preferred Qualifications:
- Experience analyzing operational datasets and translating raw data/KPI fluctuations into actionable reports, key trends, or executive summaries.
- Strong track record of independently managing tasks and communicating effectively with cross-functional stakeholders.
- Strong track record of leveraging AI tools and automation techniques to boost work efficiency and analytical speed will be given priority.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $91200 - $206172 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 51+ Customer Operations Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Operations Specialist
Frame your degree as directly related
Customer Operations Specialist postings vary widely in how they describe educational requirements. Map your degree field explicitly to the role's duties in your resume and cover letter so a sponsoring employer can justify the specialty occupation classification to USCIS.
Search for employers with LCA filing history
Use Migrate Mate to find Customer Operations Specialist roles at employers who have already filed Labor Condition Applications for this occupation, so you're targeting companies with a proven record of sponsoring this specific type of position.
Check prevailing wage tiers before accepting an offer
Run the job title and location through the OFLC Wage Search before you negotiate. Your offered wage must meet the prevailing wage level on the LCA, and Level I roles in customer operations can have tighter ranges that affect your compensation floor.
Distinguish your OPT end date from the H-1B cap gap
If you're on F-1 OPT, your work authorization continues through September 30 if you're selected in the H-1B lottery before OPT expires. Confirm this cap-gap protection with your employer's HR team early, since operations roles often require uninterrupted availability.
Expect PERM for permanent residence in this category
Customer Operations Specialist roles typically qualify under EB-3 for green card purposes, which requires PERM labor certification from DOL. Employers must advertise the role to U.S. workers before filing, so start the conversation about long-term sponsorship intent during the offer stage.
Verify the employer's E-Verify enrollment for STEM OPT
If you're extending OPT under a STEM degree, your employer must be enrolled in E-Verify. Operations-focused companies outside tech sometimes aren't enrolled, so confirm this before accepting an offer to avoid losing your 24-month STEM OPT authorization.
Frequently Asked Questions
Does a Customer Operations Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally needs at least a bachelor's degree in a directly related field. Customer Operations Specialist roles that involve systems analysis, process management, or cross-functional coordination with a business, information systems, or communications degree are more defensible than broadly scoped customer service roles that accept any degree field.
Which visa types are realistic for a Customer Operations Specialist seeking sponsorship?
H-1B is the most common path if the role meets specialty occupation standards. F-1 students can work in this role on OPT or STEM OPT if the degree is related. TN visa is available to Canadian and Mexican nationals if the role fits a qualifying USMCA profession. For permanent residence, EB-3 skilled worker is the typical category, requiring PERM labor certification through DOL.
How do I find employers who actively sponsor Customer Operations Specialist roles?
Migrate Mate lists employers with verified sponsorship history for this role type, so you can focus your applications on companies that have already committed to the LCA and H-1B process for similar positions. This saves significant time compared to applying broadly and discovering sponsorship limitations late in the process.
What degree fields are most accepted for Customer Operations Specialist H-1B petitions?
Business administration, information systems, communications, industrial engineering, and operations management are the degree fields that most consistently support specialty occupation arguments for this role. Degrees in unrelated fields create RFE risk. If your degree is in a loosely related discipline, your employer may need to demonstrate that the specific field is a standard requirement for the position in the industry.
Can a Customer Operations Specialist role support a green card petition?
Yes, typically under EB-3 skilled worker, which requires the employer to complete PERM labor certification with DOL and demonstrate that no qualified U.S. workers are available. Applicants from most countries outside India and China can expect shorter priority date backlogs. The employer must be willing to sponsor permanently, which is worth confirming before accepting the initial H-1B offer.
What is the prevailing wage requirement for sponsored Customer Operations Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.