Customer Success Director Jobs in USA with Visa Sponsorship
Customer Success Director roles attract H-1B visa and O-1 visa sponsorship from SaaS, fintech, and enterprise software companies. These positions qualify as specialty occupations requiring a bachelor's degree in business, communications, or a related field, making visa approval straightforward for qualified candidates. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsA little about us…
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what's possible.
Overview
As a Customer Success Director at Knit, you'll be the driving force behind our customers' success — leading onboarding, driving adoption, and ensuring long-term value realization from the Knit platform. Your day-to-day will flex based on the customer's size, complexity, and strategic importance, offering opportunities for both full ownership and close partnership with teammates.
The Customer Success function is central to Knit's growth and retention strategy, and your work will directly drive customer renewals, increase product usage across multiple research use cases, and deepen stakeholder relationships through strategic, high-touch engagement. You'll identify and capture expansion opportunities, contribute to revenue growth, and help close the feedback loop between customers and internal teams — influencing product direction and enhancing the overall customer experience. This is a highly cross-functional role, requiring close collaboration with Sales, Research, and Product to ensure each customer achieves measurable success with Knit.
Responsibilities | What you will do...
Work across a portfolio that includes both strategic and growth-stage accounts. For some customers, you'll serve as the primary point of contact, owning the full post-sale lifecycle — from onboarding and enablement to renewals and commercial conversations. For others, particularly our most strategic partners, you'll collaborate closely with a Client Partner, providing deep product expertise and platform support while they lead the broader relationship and commercial strategy.
Primary responsibilities of this role:
- Own and manage the full post-sale customer lifecycle — including onboarding, implementation, enablement, and success planning — to drive long-term value realization and customer retention
- Lead onboarding and platform setup for new customers to ensure a smooth, goal-oriented launch that accelerates time-to-value
- Deliver live and asynchronous platform training and enablement (e.g., walkthroughs, guides, and demos) to increase user adoption across multiple research workflows
- Monitor credit usage and use cases activated to proactively identify gaps and unlock new use cases, driving deeper engagement and account growth
- Provide responsive, high-context product support to resolve customer issues efficiently and maintain satisfaction throughout the relationship
- Build and maintain trusted relationships with key stakeholders to increase influence, ensure alignment on goals, and strengthen account health
- Collaborate with Client Partners and internal stakeholders on strategic accounts to surface usage insights, remove blockers, and support high-impact success plans
- Lead or support commercial conversations (renewals, pricing, contract negotiation) to secure continued partnerships and drive predictable revenue retention
- Identify and execute expansion and upsell opportunities in collaboration with Sales, Research, and Product — contributing directly to net revenue growth
- Host Partnership Briefs or success check-ins to align on customer objectives, report on usage trends, and guide roadmap adoption
- Create and maintain enablement resources and scalable success content to support customer self-service and improve onboarding efficiency
- Advocate for customer needs and feedback internally to inform product roadmap decisions, influence feature development, and enhance customer outcomes
- Collaborate cross-functionally with Research, Product, and Sales teams to deliver a unified, high-impact customer experience
- Represent Knit as a strategic partner and trusted advisor — consistently reinforcing value to improve satisfaction, retention, and advocacy
Required Skills & Experiences
Required:
- 8+ years market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years experience owning client relationships, driving value and leading renewal and upsell engagements end to end
- Proficiency with research or customer success tools (e.g., CRMs, enablement platforms, analytics dashboards, research platforms) as part of your daily workflow
- Demonstrated ability to build strong stakeholder relationships, drive adoption, and deliver measurable outcomes for complex or multi-use case customers
- Strong communication and presentation skills — capable of leading training sessions, commercial conversations, and strategic business reviews
- Highly collaborative, with a history of working cross-functionally across Sales, Product, and Professional Services/Research teams
- Comfortable navigating change and ambiguity in a fast-paced, high-growth environment
- Curious, customer-centric mindset with a desire to scale impact through technology, enablement, and strategic partnership
- Other duties as assigned [to be less than 10% of your role]
Benefits
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
- Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
- Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
- Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.
Knit Privacy Policy here.
CCPA disclosure here.
A little about us…
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what's possible.
Overview
As a Customer Success Director at Knit, you'll be the driving force behind our customers' success — leading onboarding, driving adoption, and ensuring long-term value realization from the Knit platform. Your day-to-day will flex based on the customer's size, complexity, and strategic importance, offering opportunities for both full ownership and close partnership with teammates.
The Customer Success function is central to Knit's growth and retention strategy, and your work will directly drive customer renewals, increase product usage across multiple research use cases, and deepen stakeholder relationships through strategic, high-touch engagement. You'll identify and capture expansion opportunities, contribute to revenue growth, and help close the feedback loop between customers and internal teams — influencing product direction and enhancing the overall customer experience. This is a highly cross-functional role, requiring close collaboration with Sales, Research, and Product to ensure each customer achieves measurable success with Knit.
Responsibilities | What you will do...
Work across a portfolio that includes both strategic and growth-stage accounts. For some customers, you'll serve as the primary point of contact, owning the full post-sale lifecycle — from onboarding and enablement to renewals and commercial conversations. For others, particularly our most strategic partners, you'll collaborate closely with a Client Partner, providing deep product expertise and platform support while they lead the broader relationship and commercial strategy.
Primary responsibilities of this role:
- Own and manage the full post-sale customer lifecycle — including onboarding, implementation, enablement, and success planning — to drive long-term value realization and customer retention
- Lead onboarding and platform setup for new customers to ensure a smooth, goal-oriented launch that accelerates time-to-value
- Deliver live and asynchronous platform training and enablement (e.g., walkthroughs, guides, and demos) to increase user adoption across multiple research workflows
- Monitor credit usage and use cases activated to proactively identify gaps and unlock new use cases, driving deeper engagement and account growth
- Provide responsive, high-context product support to resolve customer issues efficiently and maintain satisfaction throughout the relationship
- Build and maintain trusted relationships with key stakeholders to increase influence, ensure alignment on goals, and strengthen account health
- Collaborate with Client Partners and internal stakeholders on strategic accounts to surface usage insights, remove blockers, and support high-impact success plans
- Lead or support commercial conversations (renewals, pricing, contract negotiation) to secure continued partnerships and drive predictable revenue retention
- Identify and execute expansion and upsell opportunities in collaboration with Sales, Research, and Product — contributing directly to net revenue growth
- Host Partnership Briefs or success check-ins to align on customer objectives, report on usage trends, and guide roadmap adoption
- Create and maintain enablement resources and scalable success content to support customer self-service and improve onboarding efficiency
- Advocate for customer needs and feedback internally to inform product roadmap decisions, influence feature development, and enhance customer outcomes
- Collaborate cross-functionally with Research, Product, and Sales teams to deliver a unified, high-impact customer experience
- Represent Knit as a strategic partner and trusted advisor — consistently reinforcing value to improve satisfaction, retention, and advocacy
Required Skills & Experiences
Required:
- 8+ years market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years experience owning client relationships, driving value and leading renewal and upsell engagements end to end
- Proficiency with research or customer success tools (e.g., CRMs, enablement platforms, analytics dashboards, research platforms) as part of your daily workflow
- Demonstrated ability to build strong stakeholder relationships, drive adoption, and deliver measurable outcomes for complex or multi-use case customers
- Strong communication and presentation skills — capable of leading training sessions, commercial conversations, and strategic business reviews
- Highly collaborative, with a history of working cross-functionally across Sales, Product, and Professional Services/Research teams
- Comfortable navigating change and ambiguity in a fast-paced, high-growth environment
- Curious, customer-centric mindset with a desire to scale impact through technology, enablement, and strategic partnership
- Other duties as assigned [to be less than 10% of your role]
Benefits
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
- Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
- Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
- Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.
Knit Privacy Policy here.
CCPA disclosure here.
See all 2,421+ Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Director roles.
Get Access To All JobsTips for Finding Customer Success Director Jobs
Target SaaS and enterprise software employers
Companies with recurring revenue models depend on customer retention, making Customer Success Directors mission-critical hires. These employers sponsor H-1B visas regularly and have established immigration counsel, which speeds up the LCA and petition process considerably.
Emphasize revenue retention in your application
Sponsoring employers need to justify the hire to USCIS. Quantify your impact on net revenue retention, churn reduction, and expansion revenue. Concrete metrics make the specialty occupation argument stronger and give your employer confidence in sponsoring.
Confirm your degree field aligns with the role
USCIS expects a degree in business administration, marketing, communications, or a directly related field. A computer science degree can qualify for technical customer success roles. Mismatches between your degree and job duties are a common denial trigger.
Ask about cap-exempt employers if you missed the H-1B lottery
Universities, nonprofit research organizations, and some healthcare systems are cap-exempt, meaning they can file H-1B petitions year-round without lottery risk. Customer success roles exist at these institutions, particularly in edtech and health IT adjacent organizations.
Understand your E-3 or TN eligibility before applying
Australian citizens qualify for the E-3 visa, which has no lottery and processes in weeks. Canadian and Mexican nationals may qualify under TN status. Both pathways are faster and simpler than H-1B for eligible candidates in this role.
Get your LCA certified before your start date
Your employer must file a Labor Condition Application with the Department of Labor before submitting your H-1B petition. This typically takes seven to ten business days. Build this timeline into your job offer negotiations to avoid gaps in your work authorization.
Frequently Asked Questions
Does a Customer Success Director role qualify as an H-1B specialty occupation?
Yes, Customer Success Director consistently qualifies as a specialty occupation because the role requires at minimum a bachelor's degree in business, marketing, communications, or a related field. USCIS looks at whether the position is complex enough to require specialized knowledge. Director-level customer success roles managing enterprise accounts, leading teams, and owning retention strategy meet that bar. Generic or entry-level customer service roles are more likely to face challenges.
Which visa types do Customer Success Directors typically get sponsored for?
H-1B visa is the most common pathway, but it involves an annual lottery. Australian citizens should prioritize the E-3 visa, which has no lottery, processes quickly at consulates, and allows unlimited two-year renewals. Canadian and Mexican nationals may qualify for TN visa status under NAFTA-successor rules. O-1A is an option for candidates with documented recognition, such as industry awards, speaking engagements, or published work in the field.
How do I find Customer Success Director jobs that offer visa sponsorship?
Most job postings don't explicitly advertise visa sponsorship, so filtering by sponsorship willingness manually is time-consuming and unreliable. Migrate Mate surfaces Customer Success Director roles from employers who actively sponsor work visas, so you're not wasting applications on companies that won't support your immigration. Filtering by visa type and role level on Migrate Mate gives you a focused list of realistic opportunities.
Does my degree field matter for H-1B approval in a Customer Success Director role?
It matters significantly. USCIS expects a direct relationship between your degree field and your job duties. A business administration or marketing degree maps cleanly to customer success work. A degree in an unrelated field, like engineering or history, requires a stronger argument that your coursework or subsequent experience bridges the gap. Technical customer success roles supporting software products can sometimes accommodate computer science degrees, but the connection must be documented clearly in the petition.
Can I switch employers mid-visa on an H-1B as a Customer Success Director?
Yes. H-1B portability lets you move to a new employer once your new employer files an H-1B transfer petition, without waiting for approval. You can start the new job immediately after filing as long as your previous H-1B was lawfully approved and you haven't violated your status. The new employer handles the transfer petition, and the process typically takes two to four weeks to file, though premium processing can cut that to 15 business days.
What is the prevailing wage requirement for sponsored Customer Success Director jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.