Customer Success Director Jobs in USA with Visa Sponsorship
Customer Success Director roles attract H-1B visa and O-1 visa sponsorship from SaaS, fintech, and enterprise software companies. These positions qualify as specialty occupations requiring a bachelor's degree in business, communications, or a related field, making visa approval straightforward for qualified candidates. For detailed occupation requirements, see the O*NET profile.
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Pendulum empowers companies and governments to uncover, understand, and act on current and potential risks and opportunities contained within narratives. We are building a powerful, multi-medium, always-on narrative and community intelligence platform for our customers, while tackling one of society’s biggest problems - combating harmful mis- and disinformation. We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.
Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences. Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and improves decision-making. Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.
About the role
We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue-driving role responsible for retention, expansion, adoption, onboarding, and executive alignment across enterprise accounts.
Key Responsibilities
Revenue Ownership (Renewals & Expansion)
- Own full-cycle enterprise renewals from risk identification through contract execution.
- Maintain accurate renewal forecasting and visibility into the expansion pipeline.
- Drive upsell and cross-sell opportunities, visibility into the expansion pipeline, including additional seats, modules, SKUs, and new buying centers.
- Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR).
- Build and execute strategic account growth plans for each enterprise customer.
Enterprise Adoption & Value Realization
- Drive measurable platform adoption across global marketing and communications teams.
- Establish success plans aligned to customer business objectives and executive KPIs.
- Ensure customers achieve time-to-value within the first 30–60 days.
- Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions.
Onboarding & Implementation Execution
- Lead structured onboarding programs for enterprise security, marketing and communications buyers.
- Deliver tailored training sessions for brand, social, communications, and executive stakeholders.
- Operationalize workflows within marketing and comms teams to ensure ongoing value realization.
- Ensure alignment between sales commitments and customer execution.
Executive Relationship Management
- Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications.
- Run Quarterly Business Reviews (QBRs) and executive strategy sessions.
- Position Pendulum as a strategic intelligence partner rather than a monitoring tool.
- Proactively identify organizational shifts, budget risk, and expansion opportunities.
Required Experience
- 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
- Demonstrated experience owning renewals and upsells as core responsibilities.
- Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams).
- Proven track record driving Net Revenue Retention (NRR) and expansion growth.
- Experience managing complex enterprise accounts ($100k+ ARR preferred).
- Strong executive presence and commercial negotiation skills.
Preferred Experience
- Experience in social intelligence, media monitoring, or marketing analytics platforms.
- Background working in high-growth or scaling SaaS organizations.
- Experience partnering cross-functionally with Sales, Product, and Marketing teams.
- To have been measured for success by one or all of the following metrics: Net Revenue Retention, Gross Logo Retention, Expansion ARR, Adoptions and Usage Benchmarks, Onboarding Time-to-Value, Executive Engagement, and QBR Execution.
What we offer
- Grow as a professional by working with emerging technologies in a high-demand industry segment.
- Drive company direction at a company that encourages input from all levels to help shape our trajectory.
- Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges.
- Learn from industry and government experts who value initiative and encourage innovation.
- Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays.
- Receive excellent benefits, including 100% employer-paid employee health premiums (50% for dependents), 401(k), and FSA.
The Enterprise Customer Success Manager position offers a base salary of $90,000 to $110,000, and OTE of $140,000, equity, and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.
About us
Pendulum empowers companies and governments to uncover, understand, and act on current and potential risks and opportunities contained within narratives. We are building a powerful, multi-medium, always-on narrative and community intelligence platform for our customers, while tackling one of society’s biggest problems - combating harmful mis- and disinformation. We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.
Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences. Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and improves decision-making. Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.
About the role
We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue-driving role responsible for retention, expansion, adoption, onboarding, and executive alignment across enterprise accounts.
Key Responsibilities
Revenue Ownership (Renewals & Expansion)
- Own full-cycle enterprise renewals from risk identification through contract execution.
- Maintain accurate renewal forecasting and visibility into the expansion pipeline.
- Drive upsell and cross-sell opportunities, visibility into the expansion pipeline, including additional seats, modules, SKUs, and new buying centers.
- Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR).
- Build and execute strategic account growth plans for each enterprise customer.
Enterprise Adoption & Value Realization
- Drive measurable platform adoption across global marketing and communications teams.
- Establish success plans aligned to customer business objectives and executive KPIs.
- Ensure customers achieve time-to-value within the first 30–60 days.
- Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions.
Onboarding & Implementation Execution
- Lead structured onboarding programs for enterprise security, marketing and communications buyers.
- Deliver tailored training sessions for brand, social, communications, and executive stakeholders.
- Operationalize workflows within marketing and comms teams to ensure ongoing value realization.
- Ensure alignment between sales commitments and customer execution.
Executive Relationship Management
- Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications.
- Run Quarterly Business Reviews (QBRs) and executive strategy sessions.
- Position Pendulum as a strategic intelligence partner rather than a monitoring tool.
- Proactively identify organizational shifts, budget risk, and expansion opportunities.
Required Experience
- 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
- Demonstrated experience owning renewals and upsells as core responsibilities.
- Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams).
- Proven track record driving Net Revenue Retention (NRR) and expansion growth.
- Experience managing complex enterprise accounts ($100k+ ARR preferred).
- Strong executive presence and commercial negotiation skills.
Preferred Experience
- Experience in social intelligence, media monitoring, or marketing analytics platforms.
- Background working in high-growth or scaling SaaS organizations.
- Experience partnering cross-functionally with Sales, Product, and Marketing teams.
- To have been measured for success by one or all of the following metrics: Net Revenue Retention, Gross Logo Retention, Expansion ARR, Adoptions and Usage Benchmarks, Onboarding Time-to-Value, Executive Engagement, and QBR Execution.
What we offer
- Grow as a professional by working with emerging technologies in a high-demand industry segment.
- Drive company direction at a company that encourages input from all levels to help shape our trajectory.
- Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges.
- Learn from industry and government experts who value initiative and encourage innovation.
- Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays.
- Receive excellent benefits, including 100% employer-paid employee health premiums (50% for dependents), 401(k), and FSA.
The Enterprise Customer Success Manager position offers a base salary of $90,000 to $110,000, and OTE of $140,000, equity, and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.
See all 9,223+ Customer Success Director Jobs
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Get Access To All JobsTips for Finding Customer Success Director Jobs
Target SaaS and enterprise software employers
Companies with recurring revenue models depend on customer retention, making Customer Success Directors mission-critical hires. These employers sponsor H-1B visas regularly and have established immigration counsel, which speeds up the LCA and petition process considerably.
Emphasize revenue retention in your application
Sponsoring employers need to justify the hire to USCIS. Quantify your impact on net revenue retention, churn reduction, and expansion revenue. Concrete metrics make the specialty occupation argument stronger and give your employer confidence in sponsoring.
Confirm your degree field aligns with the role
USCIS expects a degree in business administration, marketing, communications, or a directly related field. A computer science degree can qualify for technical customer success roles. Mismatches between your degree and job duties are a common denial trigger.
Ask about cap-exempt employers if you missed the H-1B lottery
Universities, nonprofit research organizations, and some healthcare systems are cap-exempt, meaning they can file H-1B petitions year-round without lottery risk. Customer success roles exist at these institutions, particularly in edtech and health IT adjacent organizations.
Understand your E-3 or TN eligibility before applying
Australian citizens qualify for the E-3 visa, which has no lottery and processes in weeks. Canadian and Mexican nationals may qualify under TN status. Both pathways are faster and simpler than H-1B for eligible candidates in this role.
Get your LCA certified before your start date
Your employer must file a Labor Condition Application with the Department of Labor before submitting your H-1B petition. This typically takes seven to ten business days. Build this timeline into your job offer negotiations to avoid gaps in your work authorization.
Frequently Asked Questions
Does a Customer Success Director role qualify as an H-1B specialty occupation?
Yes, Customer Success Director consistently qualifies as a specialty occupation because the role requires at minimum a bachelor's degree in business, marketing, communications, or a related field. USCIS looks at whether the position is complex enough to require specialized knowledge. Director-level customer success roles managing enterprise accounts, leading teams, and owning retention strategy meet that bar. Generic or entry-level customer service roles are more likely to face challenges.
Which visa types do Customer Success Directors typically get sponsored for?
H-1B visa is the most common pathway, but it involves an annual lottery. Australian citizens should prioritize the E-3 visa, which has no lottery, processes quickly at consulates, and allows unlimited two-year renewals. Canadian and Mexican nationals may qualify for TN visa status under NAFTA-successor rules. O-1A is an option for candidates with documented recognition, such as industry awards, speaking engagements, or published work in the field.
How do I find Customer Success Director jobs that offer visa sponsorship?
Most job postings don't explicitly advertise visa sponsorship, so filtering by sponsorship willingness manually is time-consuming and unreliable. Migrate Mate surfaces Customer Success Director roles from employers who actively sponsor work visas, so you're not wasting applications on companies that won't support your immigration. Filtering by visa type and role level on Migrate Mate gives you a focused list of realistic opportunities.
Does my degree field matter for H-1B approval in a Customer Success Director role?
It matters significantly. USCIS expects a direct relationship between your degree field and your job duties. A business administration or marketing degree maps cleanly to customer success work. A degree in an unrelated field, like engineering or history, requires a stronger argument that your coursework or subsequent experience bridges the gap. Technical customer success roles supporting software products can sometimes accommodate computer science degrees, but the connection must be documented clearly in the petition.
Can I switch employers mid-visa on an H-1B as a Customer Success Director?
Yes. H-1B portability lets you move to a new employer once your new employer files an H-1B transfer petition, without waiting for approval. You can start the new job immediately after filing as long as your previous H-1B was lawfully approved and you haven't violated your status. The new employer handles the transfer petition, and the process typically takes two to four weeks to file, though premium processing can cut that to 15 business days.
What is the prevailing wage requirement for sponsored Customer Success Director jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.