Customer Success Director Jobs in USA with Visa Sponsorship
Customer Success Director roles attract H-1B visa and O-1 visa sponsorship from SaaS, fintech, and enterprise software companies. These positions qualify as specialty occupations requiring a bachelor's degree in business, communications, or a related field, making visa approval straightforward for qualified candidates. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
ABOUT THE TEAM
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.
We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.
ABOUT THE ROLE
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
WHAT YOU’LL DO
Own Customer Outcomes
- Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Define success plans, KPIs, and measurable outcomes aligned to customer goals
- Monitor customer health using product usage, stakeholder feedback, and renewal signals
- Identify risks early and drive clear mitigation plans
Drive Adoption and Value Realization
- Lead conversations with customers to define what success looks like and how to achieve it
- Design adoption strategies that drive meaningful usage and sustained engagement
- Help customers move from initial usage to scaled, organization-wide impact
- Ensure customers realize value—not just use the product
Act as a Strategic Partner
- Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Help customers identify and prioritize high-impact use cases
- Bring structure to ambiguous challenges and drive them to outcomes
- Elevate conversations from product usage to measurable business impact
Maintain Visibility Across the Customer Journey
- Stay closely aligned to customer progress to ensure continuity into long-term success
- Maintain a clear view of risks, progress, and outcomes across each account
- Ensure customers are set up for sustained success over time
Drive Retention and Growth
- Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities
- Identify expansion opportunities across teams, use cases, and geographies
- Partner with account teams to support renewals and long-term growth
- Bring customer stories to life to bring
Contribute to How We Scale
- Translate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization
- Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)
- Leverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success
- Partner cross-functionally to embed guidance directly into workflows and in-product experiences
- Act as a proving ground for “leapfrog” CS — testing, refining, and operationalizing new AI-driven motions before scaling broadly
- Contribute to building a scalable, high-impact, AI-native customer success model for Workday
WHAT WILL HELP YOU THRIVE
- You are naturally curious and always seeking to learn
- You are comfortable operating in ambiguity and solving open-ended problems
- You are impact-driven and focused on outcomes, not activity
- You have an entrepreneurial mindset and enjoy building and improving how things work
- You collaborate effectively and influence without authority
- You are energized by learning, AI, and driving change in organizations
ABOUT YOU
We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.
Must be within commuting distance to the Workday NYC office
Strong candidates often come from one of the following backgrounds:
- Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
- Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
Regardless of background, you are:
- A builder who improves systems, not just follows them
- Comfortable operating with ownership and autonomy
- Able to move from strategy to execution
- Focused on outcomes and impact, not just activity
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, consulting, or similar roles
- Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Proven ability to drive adoption and measurable customer outcomes
WORKDAY PAY TRANSPARENCY STATEMENT
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $128,200 USD - $192,200 USD
Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD
OUR APPROACH TO FLEXIBLE WORK
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
INTRODUCTION
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
ABOUT THE TEAM
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.
We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.
ABOUT THE ROLE
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
WHAT YOU’LL DO
Own Customer Outcomes
- Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Define success plans, KPIs, and measurable outcomes aligned to customer goals
- Monitor customer health using product usage, stakeholder feedback, and renewal signals
- Identify risks early and drive clear mitigation plans
Drive Adoption and Value Realization
- Lead conversations with customers to define what success looks like and how to achieve it
- Design adoption strategies that drive meaningful usage and sustained engagement
- Help customers move from initial usage to scaled, organization-wide impact
- Ensure customers realize value—not just use the product
Act as a Strategic Partner
- Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Help customers identify and prioritize high-impact use cases
- Bring structure to ambiguous challenges and drive them to outcomes
- Elevate conversations from product usage to measurable business impact
Maintain Visibility Across the Customer Journey
- Stay closely aligned to customer progress to ensure continuity into long-term success
- Maintain a clear view of risks, progress, and outcomes across each account
- Ensure customers are set up for sustained success over time
Drive Retention and Growth
- Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities
- Identify expansion opportunities across teams, use cases, and geographies
- Partner with account teams to support renewals and long-term growth
- Bring customer stories to life to bring
Contribute to How We Scale
- Translate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization
- Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)
- Leverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success
- Partner cross-functionally to embed guidance directly into workflows and in-product experiences
- Act as a proving ground for “leapfrog” CS — testing, refining, and operationalizing new AI-driven motions before scaling broadly
- Contribute to building a scalable, high-impact, AI-native customer success model for Workday
WHAT WILL HELP YOU THRIVE
- You are naturally curious and always seeking to learn
- You are comfortable operating in ambiguity and solving open-ended problems
- You are impact-driven and focused on outcomes, not activity
- You have an entrepreneurial mindset and enjoy building and improving how things work
- You collaborate effectively and influence without authority
- You are energized by learning, AI, and driving change in organizations
ABOUT YOU
We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.
Must be within commuting distance to the Workday NYC office
Strong candidates often come from one of the following backgrounds:
- Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
- Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
Regardless of background, you are:
- A builder who improves systems, not just follows them
- Comfortable operating with ownership and autonomy
- Able to move from strategy to execution
- Focused on outcomes and impact, not just activity
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, consulting, or similar roles
- Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Proven ability to drive adoption and measurable customer outcomes
WORKDAY PAY TRANSPARENCY STATEMENT
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $128,200 USD - $192,200 USD
Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD
OUR APPROACH TO FLEXIBLE WORK
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
See all 8,915+ Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Director roles.
Get Access To All JobsTips for Finding Customer Success Director Jobs
Target SaaS and enterprise software employers
Companies with recurring revenue models depend on customer retention, making Customer Success Directors mission-critical hires. These employers sponsor H-1B visas regularly and have established immigration counsel, which speeds up the LCA and petition process considerably.
Emphasize revenue retention in your application
Sponsoring employers need to justify the hire to USCIS. Quantify your impact on net revenue retention, churn reduction, and expansion revenue. Concrete metrics make the specialty occupation argument stronger and give your employer confidence in sponsoring.
Confirm your degree field aligns with the role
USCIS expects a degree in business administration, marketing, communications, or a directly related field. A computer science degree can qualify for technical customer success roles. Mismatches between your degree and job duties are a common denial trigger.
Ask about cap-exempt employers if you missed the H-1B lottery
Universities, nonprofit research organizations, and some healthcare systems are cap-exempt, meaning they can file H-1B petitions year-round without lottery risk. Customer success roles exist at these institutions, particularly in edtech and health IT adjacent organizations.
Understand your E-3 or TN eligibility before applying
Australian citizens qualify for the E-3 visa, which has no lottery and processes in weeks. Canadian and Mexican nationals may qualify under TN status. Both pathways are faster and simpler than H-1B for eligible candidates in this role.
Get your LCA certified before your start date
Your employer must file a Labor Condition Application with the Department of Labor before submitting your H-1B petition. This typically takes seven to ten business days. Build this timeline into your job offer negotiations to avoid gaps in your work authorization.
Frequently Asked Questions
Does a Customer Success Director role qualify as an H-1B specialty occupation?
Yes, Customer Success Director consistently qualifies as a specialty occupation because the role requires at minimum a bachelor's degree in business, marketing, communications, or a related field. USCIS looks at whether the position is complex enough to require specialized knowledge. Director-level customer success roles managing enterprise accounts, leading teams, and owning retention strategy meet that bar. Generic or entry-level customer service roles are more likely to face challenges.
Which visa types do Customer Success Directors typically get sponsored for?
H-1B visa is the most common pathway, but it involves an annual lottery. Australian citizens should prioritize the E-3 visa, which has no lottery, processes quickly at consulates, and allows unlimited two-year renewals. Canadian and Mexican nationals may qualify for TN visa status under NAFTA-successor rules. O-1A is an option for candidates with documented recognition, such as industry awards, speaking engagements, or published work in the field.
How do I find Customer Success Director jobs that offer visa sponsorship?
Most job postings don't explicitly advertise visa sponsorship, so filtering by sponsorship willingness manually is time-consuming and unreliable. Migrate Mate surfaces Customer Success Director roles from employers who actively sponsor work visas, so you're not wasting applications on companies that won't support your immigration. Filtering by visa type and role level on Migrate Mate gives you a focused list of realistic opportunities.
Does my degree field matter for H-1B approval in a Customer Success Director role?
It matters significantly. USCIS expects a direct relationship between your degree field and your job duties. A business administration or marketing degree maps cleanly to customer success work. A degree in an unrelated field, like engineering or history, requires a stronger argument that your coursework or subsequent experience bridges the gap. Technical customer success roles supporting software products can sometimes accommodate computer science degrees, but the connection must be documented clearly in the petition.
Can I switch employers mid-visa on an H-1B as a Customer Success Director?
Yes. H-1B portability lets you move to a new employer once your new employer files an H-1B transfer petition, without waiting for approval. You can start the new job immediately after filing as long as your previous H-1B was lawfully approved and you haven't violated your status. The new employer handles the transfer petition, and the process typically takes two to four weeks to file, though premium processing can cut that to 15 business days.
What is the prevailing wage requirement for sponsored Customer Success Director jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.