Customer Success Director Visa Sponsorship Jobs in Washington
Washington's customer success director roles are concentrated in Seattle's thriving technology sector, with major employers including Microsoft, Amazon, Salesforce, and a dense cluster of enterprise SaaS companies. Bellevue and Redmond extend the opportunity base beyond Seattle proper. International candidates with senior CS leadership experience will find Washington among the most active states for visa sponsorship in this role.
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a U.S. based Employee Success Business Partner (ESBP) to join our ES organization. This role will have significant scope and impact, partnering closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners and more to coordinate, roll out and complete ES programs and initiatives that support the business needs of the organization. This role will provide dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews, org changes, promotions, talent reviews, performance reviews, employee experience surveys, and more. The ideal candidate is one who excels in a fast-paced and everchanging environment, is strategic and proactive, and is looking to work with a strong ES Organization.
Responsibilities:
- Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
- Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
- Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
- Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
- Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
- Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
- Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
- Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
- Partner with leadership to drive organizational effectiveness and a high-performance culture.
- Partner to support the business through transformation and change.
- Executes on continued reshaping, growth, acquisition, reorganization, etc.
- Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
- Creates tools, templates and resources for consistent service delivery at scale.
- Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
- Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.
Requirements and Key Skills:
- Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
- Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
- Demonstrated ability to be a self-starter and proactive.
- Comfort with ambiguity and proven agent for change.
- Ability to develop effective relationships across all levels of the organization with diverse client groups.
- Excellent verbal and written communication skills; must be a strong and succinct communicator.
- Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
- Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.
- Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.
- Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
- Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
- Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
- General knowledge of employment policies and practices.
- Knowledge of staffing, compensation, and talent management best practices.
Requirements - Education & Experience:
- Bachelor's degree or equivalent relevant experience
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
The typical base salary range for this position is $94,000 - $142,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a U.S. based Employee Success Business Partner (ESBP) to join our ES organization. This role will have significant scope and impact, partnering closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners and more to coordinate, roll out and complete ES programs and initiatives that support the business needs of the organization. This role will provide dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews, org changes, promotions, talent reviews, performance reviews, employee experience surveys, and more. The ideal candidate is one who excels in a fast-paced and everchanging environment, is strategic and proactive, and is looking to work with a strong ES Organization.
Responsibilities:
- Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
- Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
- Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
- Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
- Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
- Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
- Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
- Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
- Partner with leadership to drive organizational effectiveness and a high-performance culture.
- Partner to support the business through transformation and change.
- Executes on continued reshaping, growth, acquisition, reorganization, etc.
- Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
- Creates tools, templates and resources for consistent service delivery at scale.
- Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
- Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.
Requirements and Key Skills:
- Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
- Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
- Demonstrated ability to be a self-starter and proactive.
- Comfort with ambiguity and proven agent for change.
- Ability to develop effective relationships across all levels of the organization with diverse client groups.
- Excellent verbal and written communication skills; must be a strong and succinct communicator.
- Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
- Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.
- Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.
- Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
- Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
- Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
- General knowledge of employment policies and practices.
- Knowledge of staffing, compensation, and talent management best practices.
Requirements - Education & Experience:
- Bachelor's degree or equivalent relevant experience
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
The typical base salary range for this position is $94,000 - $142,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Customer Success Director Job Roles in Washington
See all 260+ Customer Success Director Jobs in Washington
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Search Customer Success Director Jobs in WashingtonCustomer Success Director Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Washington?
Microsoft, Amazon, Salesforce, Tableau, and Smartsheet are among the Washington employers with documented histories of sponsoring work visas for senior customer success roles. Enterprise SaaS companies headquartered in or with major offices around Seattle and Bellevue account for a significant portion of sponsorship activity, given their scale and reliance on globally recruited leadership talent.
Which visa types are most common for customer success director roles in Washington?
The H-1B visa is the most common visa category for customer success director roles in Washington, as the position typically requires a bachelor's degree in a relevant field and qualifies as a specialty occupation. Candidates already holding L-1A visas through intracompany transfers are another common pathway, particularly at large multinationals with Washington headquarters. O-1 visas occasionally apply for candidates with demonstrable exceptional achievement in customer success leadership.
Which cities in Washington have the most customer success director sponsorship jobs?
Seattle accounts for the large majority of customer success director sponsorship activity in Washington, driven by its concentration of enterprise technology companies. Bellevue and Redmond are strong secondary markets, particularly for candidates targeting Microsoft and the cluster of software companies in the Eastside corridor. Smaller markets like Kirkland and Bothell occasionally surface openings at mid-stage SaaS companies expanding their customer success leadership teams.
How to find customer success director visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success director openings in Washington without sorting through roles that don't sponsor. You can narrow results by state, role type, and visa category. Given how competitive senior CS leadership roles are in Seattle's tech market, setting up alerts on Migrate Mate for new Washington postings helps ensure you're applying as soon as positions go live.
Are there any Washington-specific considerations for customer success directors pursuing visa sponsorship?
Washington's Department of Labor prevailing wage determinations for customer success director roles reflect Seattle's high cost of living, meaning sponsored positions must meet compensation thresholds that are among the highest in the country for this role. Washington has no state income tax, which is worth factoring into comparisons with offers from other states. The state's concentration of enterprise technology employers also means sponsorship processes here are generally handled by experienced in-house immigration teams familiar with H-1B requirements.
What is the prevailing wage for sponsored customer success director jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.