Customer Success Director Visa Sponsorship Jobs in Washington
Washington's customer success director roles are concentrated in Seattle's thriving technology sector, with major employers including Microsoft, Amazon, Salesforce, and a dense cluster of enterprise SaaS companies. Bellevue and Redmond extend the opportunity base beyond Seattle proper. International candidates with senior CS leadership experience will find Washington among the most active states for visa sponsorship in this role.
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Get Access To All JobsINTRODUCTION
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
ABOUT THE ROLE:
Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our Federal and Public Sector customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta, and we believe that these customers deserve a unique and exceptional experience. When we do this well, our customers succeed in their missions, and Okta succeeds by increasing our renewal and growth rates.
As the Director of Federal and Public Sector, Customer Success, you will lead a team of highly skilled Customer Success Managers and implement a repeatable methodology across our public sector customer base to drive consistency in execution. You will contribute to a customer success strategy that drives faster time to value, resulting in higher renewal and growth rates for our largest and most strategic government accounts. This is a highly visible and strategic role. You and your team will drive customer success as well as resulting renewals and growth with the world’s most important public sector organizations. You will work closely with Okta’s Customers, Partners, and key internal organizations. Success will require collaborating with other Okta internal teams including: Marketing, Operations, Partners, Renewal Sales, Product, and Engineering. As such, you will need to be an adept communicator, equally comfortable having strategic conversations as well as tactical program-level discussions.
Job Scope:
- Vision and Strategy: Develop and champion a comprehensive customer success strategy for the Federal and Public Sector, with a clear focus on driving rapid time-to-value, maximizing customer retention, and identifying opportunities for expansion within this critical portfolio.
- High-Performance Team Building and Management: Recruit, mentor, and empower a team of managers and Customer Success Managers to consistently deliver exceptional value and achieve ambitious goals for customer satisfaction, adoption, and retention within the public sector.
- Driving Customer Lifetime Value: Implement and refine customer engagement models that proactively address the unique needs of government and public sector customers throughout their lifecycle, ensuring high levels of product adoption, driving high renewal rates, and collaborating with Sales teams to identify and capitalize on growth opportunities.
- Strategic Stakeholder Collaboration: Forge strong working relationships with key internal stakeholders, including Renewals, Sales, Technical Account Managers, Marketing, Product, and Engineering, to ensure alignment on customer priorities, resolve escalations effectively, and contribute to a unified customer experience.
- Data-Driven Optimization and Continuous Improvement: Establish key performance indicators (KPIs) and leverage data analytics to monitor team performance, identify areas for process improvement, and continuously refine customer success strategies to enhance efficiency and maximize customer outcomes within the Federal and Public Sector.
Job Duties and Responsibilities:
- Define the strategy and detailed execution plan for Okta’s Federal and Public Sector Customer Success team, driving faster customer time to value, renewal rates, and growth.
- Drive renewal rates above 94%.
- Lead and manage the team, providing guidance, mentorship, and performance feedback to foster a collaborative and customer-focused culture.
- Develop detailed customer lifecycle process flows tailored to the specific needs and procurement cycles of public sector customers.
- Personally lead and build high-impact relationships with key strategic government customers.
- Build and lead a high-impact team that operates with urgency and drives measurable results.
- Continuously test, measure, and improve processes and tactics based on data-driven insights.
- Hold accountability for adoption and renewal rate improvement goals for the Federal and Public Sector customer segment.
MINIMUM QUALIFICATIONS:
- 12+ years of experience in functions such as Customer Success, Strategic Sales, Renewal Sales, or Consulting within the software/SaaS industry.
- 5+ years of experience in a leadership or management capacity, with demonstrated success in managing and developing high-performing teams.
- Extensive experience and deep understanding of the Federal and Public Sector, including government technical considerations and cloud computing security requirements (e.g., FedRAMP).
- Demonstrates high-impact leadership skills, including setting a clear vision and strategy, motivating others, and driving urgency and results.
- Proven ability to deal with ambiguity, utilize robust problem-solving skills, and manage parallel efforts effectively.
- Exceptional business acumen with world-class presentation and customer interaction skills, comfortable engaging with executive leadership.
- Ability to base decisions on deep data analytics and persuade, influence, and motivate people.
- Experience with, or understanding of, large-scale software deployments; familiarity with the security or identity management industry is a strong plus.
- Bachelor’s Degree required, preferably in a technical discipline. Master’s degree/MBA is a plus.
COMPENSATION
- The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:
$244,000 — $335,000 USD
Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
THE OKTA EXPERIENCE
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
INTRODUCTION
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
ABOUT THE ROLE:
Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our Federal and Public Sector customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta, and we believe that these customers deserve a unique and exceptional experience. When we do this well, our customers succeed in their missions, and Okta succeeds by increasing our renewal and growth rates.
As the Director of Federal and Public Sector, Customer Success, you will lead a team of highly skilled Customer Success Managers and implement a repeatable methodology across our public sector customer base to drive consistency in execution. You will contribute to a customer success strategy that drives faster time to value, resulting in higher renewal and growth rates for our largest and most strategic government accounts. This is a highly visible and strategic role. You and your team will drive customer success as well as resulting renewals and growth with the world’s most important public sector organizations. You will work closely with Okta’s Customers, Partners, and key internal organizations. Success will require collaborating with other Okta internal teams including: Marketing, Operations, Partners, Renewal Sales, Product, and Engineering. As such, you will need to be an adept communicator, equally comfortable having strategic conversations as well as tactical program-level discussions.
Job Scope:
- Vision and Strategy: Develop and champion a comprehensive customer success strategy for the Federal and Public Sector, with a clear focus on driving rapid time-to-value, maximizing customer retention, and identifying opportunities for expansion within this critical portfolio.
- High-Performance Team Building and Management: Recruit, mentor, and empower a team of managers and Customer Success Managers to consistently deliver exceptional value and achieve ambitious goals for customer satisfaction, adoption, and retention within the public sector.
- Driving Customer Lifetime Value: Implement and refine customer engagement models that proactively address the unique needs of government and public sector customers throughout their lifecycle, ensuring high levels of product adoption, driving high renewal rates, and collaborating with Sales teams to identify and capitalize on growth opportunities.
- Strategic Stakeholder Collaboration: Forge strong working relationships with key internal stakeholders, including Renewals, Sales, Technical Account Managers, Marketing, Product, and Engineering, to ensure alignment on customer priorities, resolve escalations effectively, and contribute to a unified customer experience.
- Data-Driven Optimization and Continuous Improvement: Establish key performance indicators (KPIs) and leverage data analytics to monitor team performance, identify areas for process improvement, and continuously refine customer success strategies to enhance efficiency and maximize customer outcomes within the Federal and Public Sector.
Job Duties and Responsibilities:
- Define the strategy and detailed execution plan for Okta’s Federal and Public Sector Customer Success team, driving faster customer time to value, renewal rates, and growth.
- Drive renewal rates above 94%.
- Lead and manage the team, providing guidance, mentorship, and performance feedback to foster a collaborative and customer-focused culture.
- Develop detailed customer lifecycle process flows tailored to the specific needs and procurement cycles of public sector customers.
- Personally lead and build high-impact relationships with key strategic government customers.
- Build and lead a high-impact team that operates with urgency and drives measurable results.
- Continuously test, measure, and improve processes and tactics based on data-driven insights.
- Hold accountability for adoption and renewal rate improvement goals for the Federal and Public Sector customer segment.
MINIMUM QUALIFICATIONS:
- 12+ years of experience in functions such as Customer Success, Strategic Sales, Renewal Sales, or Consulting within the software/SaaS industry.
- 5+ years of experience in a leadership or management capacity, with demonstrated success in managing and developing high-performing teams.
- Extensive experience and deep understanding of the Federal and Public Sector, including government technical considerations and cloud computing security requirements (e.g., FedRAMP).
- Demonstrates high-impact leadership skills, including setting a clear vision and strategy, motivating others, and driving urgency and results.
- Proven ability to deal with ambiguity, utilize robust problem-solving skills, and manage parallel efforts effectively.
- Exceptional business acumen with world-class presentation and customer interaction skills, comfortable engaging with executive leadership.
- Ability to base decisions on deep data analytics and persuade, influence, and motivate people.
- Experience with, or understanding of, large-scale software deployments; familiarity with the security or identity management industry is a strong plus.
- Bachelor’s Degree required, preferably in a technical discipline. Master’s degree/MBA is a plus.
COMPENSATION
- The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:
$244,000 — $335,000 USD
Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
THE OKTA EXPERIENCE
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Customer Success Director Job Roles in Washington
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Search Customer Success Director Jobs in WashingtonCustomer Success Director Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Washington?
Microsoft, Amazon, Salesforce, Tableau, and Smartsheet are among the Washington employers with documented histories of sponsoring work visas for senior customer success roles. Enterprise SaaS companies headquartered in or with major offices around Seattle and Bellevue account for a significant portion of sponsorship activity, given their scale and reliance on globally recruited leadership talent.
Which visa types are most common for customer success director roles in Washington?
The H-1B visa is the most common visa category for customer success director roles in Washington, as the position typically requires a bachelor's degree in a relevant field and qualifies as a specialty occupation. Candidates already holding L-1A visas through intracompany transfers are another common pathway, particularly at large multinationals with Washington headquarters. O-1 visas occasionally apply for candidates with demonstrable exceptional achievement in customer success leadership.
Which cities in Washington have the most customer success director sponsorship jobs?
Seattle accounts for the large majority of customer success director sponsorship activity in Washington, driven by its concentration of enterprise technology companies. Bellevue and Redmond are strong secondary markets, particularly for candidates targeting Microsoft and the cluster of software companies in the Eastside corridor. Smaller markets like Kirkland and Bothell occasionally surface openings at mid-stage SaaS companies expanding their customer success leadership teams.
How to find customer success director visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success director openings in Washington without sorting through roles that don't sponsor. You can narrow results by state, role type, and visa category. Given how competitive senior CS leadership roles are in Seattle's tech market, setting up alerts on Migrate Mate for new Washington postings helps ensure you're applying as soon as positions go live.
Are there any Washington-specific considerations for customer success directors pursuing visa sponsorship?
Washington's Department of Labor prevailing wage determinations for customer success director roles reflect Seattle's high cost of living, meaning sponsored positions must meet compensation thresholds that are among the highest in the country for this role. Washington has no state income tax, which is worth factoring into comparisons with offers from other states. The state's concentration of enterprise technology employers also means sponsorship processes here are generally handled by experienced in-house immigration teams familiar with H-1B requirements.
What is the prevailing wage for sponsored customer success director jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.