Customer Success Director Visa Sponsorship Jobs in Washington
Washington's customer success director roles are concentrated in Seattle's thriving technology sector, with major employers including Microsoft, Amazon, Salesforce, and a dense cluster of enterprise SaaS companies. Bellevue and Redmond extend the opportunity base beyond Seattle proper. International candidates with senior CS leadership experience will find Washington among the most active states for visa sponsorship in this role.
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Get Access To All JobsINTRODUCTION
LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.
At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.
Manager, Customer Success
Location: Bellevue, WA or Chicago, IL
At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role—if you don't check every single box and are excited about this work, we still highly encourage you to apply.
ABOUT THE ROLE
As the Manager of Customer Success, you will act as a force multiplier for a high-performing team, driving engagement and reinforcing a culture of accountability. While balancing people leadership with strategic oversight of a client portfolio, you will coach your team to master complex enterprise renewals, mitigate churn risks, and help our clients maximize business value through our leading AI GRC platform, Risk Cloud.
This role requires up to 50% travel to maintain strong customer relationships, support strategic account engagement, and collaborate with internal stakeholders.
- People Leadership & Coaching: Lead, mentor, and develop a team of Customer Success Managers across both the United States and the United Kingdom. Drive professional growth by conducting regular career development conversations, managing performance cycle frameworks, and building the team's collective commercial and GRC expertise.
- Commercial & Retention Accountability: Own team-level renewal, retention, and expansion performance metrics. Maintain absolute visibility into your team's book of business, accurately tracking forecasts and actively engaging to support your direct reports in proactive "save" activities for at-risk accounts.
- Strategic Escalation Support: Serve as a point of issue escalation and provide a meaningful leadership presence on complex customer situations. Step into multi-threaded enterprise accounts when a leadership voice is required, coaching CSMs on how to navigate difficult commercial conversations with executive stakeholders.
- Process & Playbook Innovation: Assist with the continuous improvement of the Customer Success department by developing, maintaining, and scaling internal standards, operational playbooks, and customer retention strategies.
- Goal Alignment & Stewardship: Cascade company and department objectives to your team using the OKR framework. Partner with direct reports to establish, review, and measure clear business targets and individual growth areas within Lattice.
- Cross-Functional Collaboration: Partner seamlessly with Sales, Implementation Services, and Product teams to eliminate friction across customer handoffs, deliver Executive Business Reviews, and share product feedback internally.
- AI Adoption Advocacy: Coach your team on how to strategically advise customers on leveraging Risk Cloud's built-in AI capabilities and automated workflows. Model an innovative mindset by encouraging the utilization of generative AI tools to optimize daily workflows, documentation, and internal efficiencies.
- Talent Cultivation: Actively participate in the employee lifecycle by refining role scopes, interviewing diverse talent, and making thoughtful leveling and compensation recommendations.
WHAT YOU BRING
Required
- Professional Experience: 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
- Leadership Track Record: 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
- Configurable SaaS Experience: Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
- Coaching Mastery: Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management.
- Stakeholder Navigation: Exceptional communication and presentation skills, with a proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.
- Enterprise Focus: Deep knowledge and experience working with the world's largest companies to deliver outcomes and drive success for their business.
Nice to Have
- Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce) and comfort using Google suite and Slack.
- Domain Credibility: Robust GRC, risk management, or compliance industry knowledge that allows you to guide account strategy and serve as a credible subject-matter resource for your team.
- Technical & AI Curiosity: A forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools to optimize documentation, asset creation, or team workflows.
The anticipated base salary range for the role is $115,000 - $140,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.
Office Location
This role is required to be based in our Chicago HQ or Bellevue office. We believe in-person collaboration strengthens how we support our customers and our teams.
Total Rewards
We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.
In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.
OUR CULTURE
At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up for each other, our customers, and all we interact with.
We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work.
We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.
LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.
We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more.
Learn more about our culture here.
Excited about LogicGate but not familiar with GRC?
GRC stands for Governance, Risk, and Compliance. GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
INTRODUCTION
LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.
At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.
Manager, Customer Success
Location: Bellevue, WA or Chicago, IL
At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role—if you don't check every single box and are excited about this work, we still highly encourage you to apply.
ABOUT THE ROLE
As the Manager of Customer Success, you will act as a force multiplier for a high-performing team, driving engagement and reinforcing a culture of accountability. While balancing people leadership with strategic oversight of a client portfolio, you will coach your team to master complex enterprise renewals, mitigate churn risks, and help our clients maximize business value through our leading AI GRC platform, Risk Cloud.
This role requires up to 50% travel to maintain strong customer relationships, support strategic account engagement, and collaborate with internal stakeholders.
- People Leadership & Coaching: Lead, mentor, and develop a team of Customer Success Managers across both the United States and the United Kingdom. Drive professional growth by conducting regular career development conversations, managing performance cycle frameworks, and building the team's collective commercial and GRC expertise.
- Commercial & Retention Accountability: Own team-level renewal, retention, and expansion performance metrics. Maintain absolute visibility into your team's book of business, accurately tracking forecasts and actively engaging to support your direct reports in proactive "save" activities for at-risk accounts.
- Strategic Escalation Support: Serve as a point of issue escalation and provide a meaningful leadership presence on complex customer situations. Step into multi-threaded enterprise accounts when a leadership voice is required, coaching CSMs on how to navigate difficult commercial conversations with executive stakeholders.
- Process & Playbook Innovation: Assist with the continuous improvement of the Customer Success department by developing, maintaining, and scaling internal standards, operational playbooks, and customer retention strategies.
- Goal Alignment & Stewardship: Cascade company and department objectives to your team using the OKR framework. Partner with direct reports to establish, review, and measure clear business targets and individual growth areas within Lattice.
- Cross-Functional Collaboration: Partner seamlessly with Sales, Implementation Services, and Product teams to eliminate friction across customer handoffs, deliver Executive Business Reviews, and share product feedback internally.
- AI Adoption Advocacy: Coach your team on how to strategically advise customers on leveraging Risk Cloud's built-in AI capabilities and automated workflows. Model an innovative mindset by encouraging the utilization of generative AI tools to optimize daily workflows, documentation, and internal efficiencies.
- Talent Cultivation: Actively participate in the employee lifecycle by refining role scopes, interviewing diverse talent, and making thoughtful leveling and compensation recommendations.
WHAT YOU BRING
Required
- Professional Experience: 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
- Leadership Track Record: 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
- Configurable SaaS Experience: Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
- Coaching Mastery: Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management.
- Stakeholder Navigation: Exceptional communication and presentation skills, with a proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.
- Enterprise Focus: Deep knowledge and experience working with the world's largest companies to deliver outcomes and drive success for their business.
Nice to Have
- Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce) and comfort using Google suite and Slack.
- Domain Credibility: Robust GRC, risk management, or compliance industry knowledge that allows you to guide account strategy and serve as a credible subject-matter resource for your team.
- Technical & AI Curiosity: A forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools to optimize documentation, asset creation, or team workflows.
The anticipated base salary range for the role is $115,000 - $140,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.
Office Location
This role is required to be based in our Chicago HQ or Bellevue office. We believe in-person collaboration strengthens how we support our customers and our teams.
Total Rewards
We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.
In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.
OUR CULTURE
At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up for each other, our customers, and all we interact with.
We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work.
We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.
LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.
We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more.
Learn more about our culture here.
Excited about LogicGate but not familiar with GRC?
GRC stands for Governance, Risk, and Compliance. GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
Customer Success Director Job Roles in Washington
See all 279+ Customer Success Director Jobs in Washington
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Search Customer Success Director Jobs in WashingtonCustomer Success Director Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Washington?
Microsoft, Amazon, Salesforce, Tableau, and Smartsheet are among the Washington employers with documented histories of sponsoring work visas for senior customer success roles. Enterprise SaaS companies headquartered in or with major offices around Seattle and Bellevue account for a significant portion of sponsorship activity, given their scale and reliance on globally recruited leadership talent.
Which visa types are most common for customer success director roles in Washington?
The H-1B visa is the most common visa category for customer success director roles in Washington, as the position typically requires a bachelor's degree in a relevant field and qualifies as a specialty occupation. Candidates already holding L-1A visas through intracompany transfers are another common pathway, particularly at large multinationals with Washington headquarters. O-1 visas occasionally apply for candidates with demonstrable exceptional achievement in customer success leadership.
Which cities in Washington have the most customer success director sponsorship jobs?
Seattle accounts for the large majority of customer success director sponsorship activity in Washington, driven by its concentration of enterprise technology companies. Bellevue and Redmond are strong secondary markets, particularly for candidates targeting Microsoft and the cluster of software companies in the Eastside corridor. Smaller markets like Kirkland and Bothell occasionally surface openings at mid-stage SaaS companies expanding their customer success leadership teams.
How to find customer success director visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success director openings in Washington without sorting through roles that don't sponsor. You can narrow results by state, role type, and visa category. Given how competitive senior CS leadership roles are in Seattle's tech market, setting up alerts on Migrate Mate for new Washington postings helps ensure you're applying as soon as positions go live.
Are there any Washington-specific considerations for customer success directors pursuing visa sponsorship?
Washington's Department of Labor prevailing wage determinations for customer success director roles reflect Seattle's high cost of living, meaning sponsored positions must meet compensation thresholds that are among the highest in the country for this role. Washington has no state income tax, which is worth factoring into comparisons with offers from other states. The state's concentration of enterprise technology employers also means sponsorship processes here are generally handled by experienced in-house immigration teams familiar with H-1B requirements.
What is the prevailing wage for sponsored customer success director jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.