Customer Success Director Visa Sponsorship Jobs in Florida
Florida's customer success director roles are concentrated in Miami, Tampa, and Orlando, where SaaS, fintech, and hospitality technology companies regularly hire senior CS talent. Employers like Chewy, Citrix, and Ultimate Kronos Group have sponsored international workers in director-level positions across the state.
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Get Access To All JobsINTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.
Responsibilities:
- Communicate effectively with your Enterprise CSMs to ensure that all policies and procedures are well understood
- Work closely with VP Customer Success to develop and manage personal success plans for Enterprise CSMs that are underperforming and need improvement
- Take extreme ownership in developing a high performing Enterprise Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
- Track, manage, and ensure that your Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives
- Track, manage and ensure that your Enterprise Customer Success team is delivering exceptional customer experiences
- Track, manage and ensure that the prescribed customer journey and engagement model for Enterprise customers is seamlessly and consistently adhered to
- Develop and groom strong customer advocates
- Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags
- Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
- Develop and manage OKRs
- Enforce impeccable administration of accounts in the Company’s CRM
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Assist team with escalations for technical support
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
BASIC QUALIFICATIONS
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
- Previous management experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience delivering customer value, outcomes and results that align with customer objectives
- Experience delivering exceptional customer experiences
- Strong empathy for customers and passion for driving growth
- Basic understanding of financial and operational levers in a SaaS recurring revenue business model
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
- Demonstrated ability to drive exceptional customer experiences
- Analytics, process-oriented mindset
- Strong verbal and written communications
- Excellent time management, prioritization and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Strong critical thinking skills
- High energy with ability to inspire and motivate teams to exceed targets
- Ability to manage and build high performing teams
- Self-motivated with ability to work with minimal supervision
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
INTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.
Responsibilities:
- Communicate effectively with your Enterprise CSMs to ensure that all policies and procedures are well understood
- Work closely with VP Customer Success to develop and manage personal success plans for Enterprise CSMs that are underperforming and need improvement
- Take extreme ownership in developing a high performing Enterprise Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
- Track, manage, and ensure that your Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives
- Track, manage and ensure that your Enterprise Customer Success team is delivering exceptional customer experiences
- Track, manage and ensure that the prescribed customer journey and engagement model for Enterprise customers is seamlessly and consistently adhered to
- Develop and groom strong customer advocates
- Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags
- Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
- Develop and manage OKRs
- Enforce impeccable administration of accounts in the Company’s CRM
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Assist team with escalations for technical support
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
BASIC QUALIFICATIONS
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
- Previous management experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience delivering customer value, outcomes and results that align with customer objectives
- Experience delivering exceptional customer experiences
- Strong empathy for customers and passion for driving growth
- Basic understanding of financial and operational levers in a SaaS recurring revenue business model
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
- Demonstrated ability to drive exceptional customer experiences
- Analytics, process-oriented mindset
- Strong verbal and written communications
- Excellent time management, prioritization and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Strong critical thinking skills
- High energy with ability to inspire and motivate teams to exceed targets
- Ability to manage and build high performing teams
- Self-motivated with ability to work with minimal supervision
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Customer Success Director Job Roles in Florida
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Search Customer Success Director Jobs in FloridaCustomer Success Director Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Florida?
Florida-based technology and SaaS employers with documented H-1B visa sponsorship histories include Chewy, Citrix Systems, Ultimate Kronos Group (UKG), and Worldpay. Miami's growing fintech sector and Tampa's expanding SaaS corridor have also produced sponsoring employers at the director level. Sponsorship availability varies by hiring cycle and headcount, so confirming directly with the employer during the application process is important.
Which visa types are most common for customer success director roles in Florida?
The H-1B is the most common visa category for customer success directors in Florida, as the role typically qualifies as a specialty occupation requiring a bachelor's degree or higher in business, communications, or a related field. L-1A visas apply when a candidate is transferring from a foreign affiliate or subsidiary into a managerial role at a Florida office. O-1 visas are less common but available for candidates with demonstrated exceptional professional recognition.
Which cities in Florida have the most customer success director sponsorship jobs?
Miami leads Florida for customer success director sponsorship activity, driven by its concentration of fintech firms, Latin American headquarters, and enterprise SaaS companies. Tampa follows closely, with a growing corridor of technology employers along the I-275 corridor. Orlando also sees demand, particularly from hospitality technology, simulation, and defense-adjacent software companies. Fort Lauderdale hosts a smaller but active cluster tied to cybersecurity and logistics software firms.
How to find customer success director visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically for roles where employers have indicated visa sponsorship availability, including customer success director positions in Florida. Searching by role and state on Migrate Mate surfaces opportunities from technology, fintech, and SaaS employers actively hiring in Miami, Tampa, and Orlando. Because sponsorship availability at the director level changes frequently, checking Migrate Mate regularly gives you the most current picture of what Florida employers are actively recruiting.
Are there any Florida-specific considerations for customer success directors seeking visa sponsorship?
Florida has no state income tax, which affects prevailing wage comparisons since the Department of Labor calculates H-1B wage requirements based on the specific metropolitan area, not statewide averages. Miami and Tampa have distinct wage level benchmarks for management and senior individual contributor roles, so the wage floor your employer must meet depends on which metro the position is based in. Florida's large number of international businesses, particularly in Miami, means some employers have more established immigration processes than those in smaller markets.
What is the prevailing wage for sponsored customer success director jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.