Customer Success Director Visa Sponsorship Jobs in Florida
Florida's customer success director roles are concentrated in Miami, Tampa, and Orlando, where SaaS, fintech, and hospitality technology companies regularly hire senior CS talent. Employers like Chewy, Citrix, and Ultimate Kronos Group have sponsored international workers in director-level positions across the state.
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Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
About us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
Customer Success Director Job Roles in Florida
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Search Customer Success Director Jobs in FloridaCustomer Success Director Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Florida?
Florida-based technology and SaaS employers with documented H-1B visa sponsorship histories include Chewy, Citrix Systems, Ultimate Kronos Group (UKG), and Worldpay. Miami's growing fintech sector and Tampa's expanding SaaS corridor have also produced sponsoring employers at the director level. Sponsorship availability varies by hiring cycle and headcount, so confirming directly with the employer during the application process is important.
Which visa types are most common for customer success director roles in Florida?
The H-1B is the most common visa category for customer success directors in Florida, as the role typically qualifies as a specialty occupation requiring a bachelor's degree or higher in business, communications, or a related field. L-1A visas apply when a candidate is transferring from a foreign affiliate or subsidiary into a managerial role at a Florida office. O-1 visas are less common but available for candidates with demonstrated exceptional professional recognition.
Which cities in Florida have the most customer success director sponsorship jobs?
Miami leads Florida for customer success director sponsorship activity, driven by its concentration of fintech firms, Latin American headquarters, and enterprise SaaS companies. Tampa follows closely, with a growing corridor of technology employers along the I-275 corridor. Orlando also sees demand, particularly from hospitality technology, simulation, and defense-adjacent software companies. Fort Lauderdale hosts a smaller but active cluster tied to cybersecurity and logistics software firms.
How to find customer success director visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically for roles where employers have indicated visa sponsorship availability, including customer success director positions in Florida. Searching by role and state on Migrate Mate surfaces opportunities from technology, fintech, and SaaS employers actively hiring in Miami, Tampa, and Orlando. Because sponsorship availability at the director level changes frequently, checking Migrate Mate regularly gives you the most current picture of what Florida employers are actively recruiting.
Are there any Florida-specific considerations for customer success directors seeking visa sponsorship?
Florida has no state income tax, which affects prevailing wage comparisons since the Department of Labor calculates H-1B wage requirements based on the specific metropolitan area, not statewide averages. Miami and Tampa have distinct wage level benchmarks for management and senior individual contributor roles, so the wage floor your employer must meet depends on which metro the position is based in. Florida's large number of international businesses, particularly in Miami, means some employers have more established immigration processes than those in smaller markets.
What is the prevailing wage for sponsored customer success director jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.