Customer Success Director Visa Sponsorship Jobs in Florida
Florida's customer success director roles are concentrated in Miami, Tampa, and Orlando, where SaaS, fintech, and hospitality technology companies regularly hire senior CS talent. Employers like Chewy, Citrix, and Ultimate Kronos Group have sponsored international workers in director-level positions across the state.
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Get Access To All JobsPosition: Director, eCommerce Product – Cruise Ticketing
CTH
Location: Hybrid M-TH - Fort Lauderdale, FL
Start date: ASAP!
Job Description
A premier global travel and experiential brand is seeking a Director, eCommerce Product – Cruise Ticketing to join its growing digital organization. This role is based in Fort Lauderdale, FL and will play a critical part in shaping the end‑to‑end digital ticketing experience across web and mobile platforms. The Director of eCommerce Product – Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience from booking through boarding. This role drives innovation, conversion, and seamless customer journeys while ensuring alignment with brand standards and business goals. The primary objective is to continuously improve conversion, lead generation, and overall eCommerce functionality, delivering best‑in‑class digital experiences.
Responsibilities
- Provide strategic leadership and vision for the eCommerce cruise ticketing experience across all digital platforms
- Own end‑to‑end product delivery including business case development, product roadmaps, design, front‑end engineering, launch, and ongoing optimization
- Monitor market trends, competitive dynamics, and emerging technologies to ensure the digital ticketing experience remains commercially competitive
- Shape and prioritize the product roadmap to drive measurable business outcomes
- Balance long‑term product vision with near‑term opportunities
- Partner closely with technology and engineering teams to support continuous development and frequent releases
- Lead cross‑functional collaboration across product, design, engineering, marketing, and operations
- Ensure seamless execution of initiatives from ideation through launch
- Champion a user‑first approach to elevate the digital ticketing journey
- Leverage customer feedback, usability testing, and analytics to drive ongoing enhancements
- Develop business cases, manage capital requests, and own multi‑million‑dollar budgets
- Apply strong financial acumen including forecasting, variance analysis, and ROI tracking to support large‑scale investments
- Monitor and optimize KPIs such as conversion rates, ticket completion rates, and customer satisfaction
- Manage product backlogs, sprint planning, and iterative delivery using agile methodologies
- Ensure timely delivery of high‑impact features and enhancements
Requirements
- Bachelor’s degree in Computer Science, Economics, Engineering, Marketing, eCommerce, Digital Sciences, or a related field (MBA preferred)
- 8+ years of related experience in product management or product marketing
- 5+ years of people management experience
- 10+ years of product management experience delivering successful consumer and eCommerce products
- Experience leading customer‑facing eCommerce platforms (travel industry experience is a plus)
- Background in travel, hospitality, entertainment, or consumer products preferred
Position: Director, eCommerce Product – Cruise Ticketing
CTH
Location: Hybrid M-TH - Fort Lauderdale, FL
Start date: ASAP!
Job Description
A premier global travel and experiential brand is seeking a Director, eCommerce Product – Cruise Ticketing to join its growing digital organization. This role is based in Fort Lauderdale, FL and will play a critical part in shaping the end‑to‑end digital ticketing experience across web and mobile platforms. The Director of eCommerce Product – Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience from booking through boarding. This role drives innovation, conversion, and seamless customer journeys while ensuring alignment with brand standards and business goals. The primary objective is to continuously improve conversion, lead generation, and overall eCommerce functionality, delivering best‑in‑class digital experiences.
Responsibilities
- Provide strategic leadership and vision for the eCommerce cruise ticketing experience across all digital platforms
- Own end‑to‑end product delivery including business case development, product roadmaps, design, front‑end engineering, launch, and ongoing optimization
- Monitor market trends, competitive dynamics, and emerging technologies to ensure the digital ticketing experience remains commercially competitive
- Shape and prioritize the product roadmap to drive measurable business outcomes
- Balance long‑term product vision with near‑term opportunities
- Partner closely with technology and engineering teams to support continuous development and frequent releases
- Lead cross‑functional collaboration across product, design, engineering, marketing, and operations
- Ensure seamless execution of initiatives from ideation through launch
- Champion a user‑first approach to elevate the digital ticketing journey
- Leverage customer feedback, usability testing, and analytics to drive ongoing enhancements
- Develop business cases, manage capital requests, and own multi‑million‑dollar budgets
- Apply strong financial acumen including forecasting, variance analysis, and ROI tracking to support large‑scale investments
- Monitor and optimize KPIs such as conversion rates, ticket completion rates, and customer satisfaction
- Manage product backlogs, sprint planning, and iterative delivery using agile methodologies
- Ensure timely delivery of high‑impact features and enhancements
Requirements
- Bachelor’s degree in Computer Science, Economics, Engineering, Marketing, eCommerce, Digital Sciences, or a related field (MBA preferred)
- 8+ years of related experience in product management or product marketing
- 5+ years of people management experience
- 10+ years of product management experience delivering successful consumer and eCommerce products
- Experience leading customer‑facing eCommerce platforms (travel industry experience is a plus)
- Background in travel, hospitality, entertainment, or consumer products preferred
Customer Success Director Job Roles in Florida
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Search Customer Success Director Jobs in FloridaCustomer Success Director Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Florida?
Florida-based technology and SaaS employers with documented H-1B sponsorship histories include Chewy, Citrix Systems, Ultimate Kronos Group (UKG), and Worldpay. Miami's growing fintech sector and Tampa's expanding SaaS corridor have also produced sponsoring employers at the director level. Sponsorship availability varies by hiring cycle and headcount, so confirming directly with the employer during the application process is important.
Which visa types are most common for customer success director roles in Florida?
The H-1B is the most common visa category for customer success directors in Florida, as the role typically qualifies as a specialty occupation requiring a bachelor's degree or higher in business, communications, or a related field. L-1A visas apply when a candidate is transferring from a foreign affiliate or subsidiary into a managerial role at a Florida office. O-1 visas are less common but available for candidates with demonstrated exceptional professional recognition.
Which cities in Florida have the most customer success director sponsorship jobs?
Miami leads Florida for customer success director sponsorship activity, driven by its concentration of fintech firms, Latin American headquarters, and enterprise SaaS companies. Tampa follows closely, with a growing corridor of technology employers along the I-275 corridor. Orlando also sees demand, particularly from hospitality technology, simulation, and defense-adjacent software companies. Fort Lauderdale hosts a smaller but active cluster tied to cybersecurity and logistics software firms.
How to find customer success director visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically for roles where employers have indicated visa sponsorship availability, including customer success director positions in Florida. Searching by role and state on Migrate Mate surfaces opportunities from technology, fintech, and SaaS employers actively hiring in Miami, Tampa, and Orlando. Because sponsorship availability at the director level changes frequently, checking Migrate Mate regularly gives you the most current picture of what Florida employers are actively recruiting.
Are there any Florida-specific considerations for customer success directors seeking visa sponsorship?
Florida has no state income tax, which affects prevailing wage comparisons since the Department of Labor calculates H-1B wage requirements based on the specific metropolitan area, not statewide averages. Miami and Tampa have distinct wage level benchmarks for management and senior individual contributor roles, so the wage floor your employer must meet depends on which metro the position is based in. Florida's large number of international businesses, particularly in Miami, means some employers have more established immigration processes than those in smaller markets.
What is the prevailing wage for sponsored customer success director jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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