Customer Success Director Visa Sponsorship Jobs in Colorado
Colorado's customer success director roles are concentrated in Denver's booming SaaS and tech corridor, with companies like Ping Identity, Vertafore, and Zayo Group regularly hiring senior CS leadership. Boulder's startup ecosystem and the Denver Tech Center add further opportunities for international candidates seeking visa sponsorship at the director level.
See All Customer Success Director JobsOverview
Showing 5 of 36+ Customer Success Director Jobs in Colorado with Visa Sponsorship jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 36+ Customer Success Director Jobs in Colorado with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Director Jobs in Colorado with Visa Sponsorship.
Get Access To All JobsAbout SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
About the Role
As the Director, Customer Success, you'll spearhead our customer-centric approach to help our Americas customers achieve measurable outcomes and long-term value with SugarCRM. Your role goes beyond traditional management; it's about cultivating a culture of excellence within your team. In this pivotal position, you will lead a team of Customer Success Managers to develop customer advocates, foster deep customer relationships and drive customer value through adoption and expansion motions.
Impact You Will Make in the Role:
- Lead, mentor, inspire and develop a team of Customer Success Managers (North America), providing guidance, training, and support to foster a customer-centric culture and drive performance excellence.
- Drive the process of regular business reviews within your customer tier, creating repeatable techniques that span high-medium-low touch engagement with customers based on their needs. Support CSMs in managing customer accounts, establish strong relationships with stakeholders, and act as the first point of escalation for critical customer issues. Strategize and implement initiatives for enhancing customer retention and precision selling adoption.
- Establish and enforce a structured risk identification framework, including early-warning indicators and mitigation plans at least two quarters in advance of renewal.
- Coach and enable CSMs to operate as revenue stewards, ensuring commercial conversations occur well in advance of renewal events and help support expansion conversations that drive both customer value and SugarCRM revenue.
- Collaborate with your CSMs, Professional Services, Support and Marketing teams to identify and drive growth opportunities within your customer base to hit annual growth targets.
- Partner closely with Sales and CS leadership to ensure growth and renewal forecast alignment, transparency, and executive visibility of risks, changes and opportunities.
- Track and rigorously monitor core Customer Success metrics — renewal rate, growth rate, customer health, and sentiment — using both leading and lagging indicators to identify trends early, drive proactive action, and eliminate surprises in customer attrition.
- Maintain disciplined CRM hygiene and forecast documentation standards across the team.
- Develop deep product knowledge, stay informed about product updates, features, and capabilities, and effectively communicate value propositions to the CSM team and customers to drive product adoption and usage.
What You Will Bring:
- 8+ years of customer success or account management experience and at least 3+ years of people management experience.
- In-depth understanding of CRM software and the B2B SaaS industry.
- Demonstrated ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M million ARR.
- Experience driving continuous improvement initiatives, implementing best practices, leveraging customer feedback, and advocating for product enhancements or operational improvements to enhance the overall customer experience and maximize customer success outcomes.
- Demonstrative success monitoring and analyzing customer health metrics, usage patterns, and feedback to identify trends, proactively address potential issues, and develop strategies to enhance customer satisfaction and loyalty.
- Experience generating reports, dashboards, and insights on customer success metrics, retention rates, renewal forecasts, and revenue growth to inform decision-making, measure performance, and optimize customer success initiatives.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- CRM/ERP/Marketing Automation-centric customer success or account management experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Range provided above is Base Salary Total Compensation = Base Salary + Commission based on ARR sales, depending on experience.
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
About the Role
As the Director, Customer Success, you'll spearhead our customer-centric approach to help our Americas customers achieve measurable outcomes and long-term value with SugarCRM. Your role goes beyond traditional management; it's about cultivating a culture of excellence within your team. In this pivotal position, you will lead a team of Customer Success Managers to develop customer advocates, foster deep customer relationships and drive customer value through adoption and expansion motions.
Impact You Will Make in the Role:
- Lead, mentor, inspire and develop a team of Customer Success Managers (North America), providing guidance, training, and support to foster a customer-centric culture and drive performance excellence.
- Drive the process of regular business reviews within your customer tier, creating repeatable techniques that span high-medium-low touch engagement with customers based on their needs. Support CSMs in managing customer accounts, establish strong relationships with stakeholders, and act as the first point of escalation for critical customer issues. Strategize and implement initiatives for enhancing customer retention and precision selling adoption.
- Establish and enforce a structured risk identification framework, including early-warning indicators and mitigation plans at least two quarters in advance of renewal.
- Coach and enable CSMs to operate as revenue stewards, ensuring commercial conversations occur well in advance of renewal events and help support expansion conversations that drive both customer value and SugarCRM revenue.
- Collaborate with your CSMs, Professional Services, Support and Marketing teams to identify and drive growth opportunities within your customer base to hit annual growth targets.
- Partner closely with Sales and CS leadership to ensure growth and renewal forecast alignment, transparency, and executive visibility of risks, changes and opportunities.
- Track and rigorously monitor core Customer Success metrics — renewal rate, growth rate, customer health, and sentiment — using both leading and lagging indicators to identify trends early, drive proactive action, and eliminate surprises in customer attrition.
- Maintain disciplined CRM hygiene and forecast documentation standards across the team.
- Develop deep product knowledge, stay informed about product updates, features, and capabilities, and effectively communicate value propositions to the CSM team and customers to drive product adoption and usage.
What You Will Bring:
- 8+ years of customer success or account management experience and at least 3+ years of people management experience.
- In-depth understanding of CRM software and the B2B SaaS industry.
- Demonstrated ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M million ARR.
- Experience driving continuous improvement initiatives, implementing best practices, leveraging customer feedback, and advocating for product enhancements or operational improvements to enhance the overall customer experience and maximize customer success outcomes.
- Demonstrative success monitoring and analyzing customer health metrics, usage patterns, and feedback to identify trends, proactively address potential issues, and develop strategies to enhance customer satisfaction and loyalty.
- Experience generating reports, dashboards, and insights on customer success metrics, retention rates, renewal forecasts, and revenue growth to inform decision-making, measure performance, and optimize customer success initiatives.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- CRM/ERP/Marketing Automation-centric customer success or account management experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Range provided above is Base Salary Total Compensation = Base Salary + Commission based on ARR sales, depending on experience.
Customer Success Director Job Roles in Colorado
See all 36+ Customer Success Director Jobs in Colorado
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Director Jobs in ColoradoCustomer Success Director Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Colorado?
Denver-area SaaS and technology companies are the most active sponsors for customer success director roles in Colorado. Companies such as Ping Identity, Vertafore, Zayo Group, and Ibotta have sponsored senior customer success positions in the past. Enterprise software firms in the Denver Tech Center and cloud-focused companies along the Boulder-Denver corridor tend to sponsor H-1B and other work visas for experienced CS leadership candidates.
Which visa types are most common for customer success director roles in Colorado?
The H-1B is the most common visa category for customer success directors in Colorado, as these roles typically require a bachelor's degree in business, communications, or a related field and meet the specialty occupation standard. Candidates with extraordinary recognition in customer success leadership may also qualify for the O-1A. Australians should note the E-3 visa as a less competitive alternative to the H-1B for this role type.
Which cities in Colorado have the most customer success director sponsorship jobs?
Denver accounts for the majority of customer success director visa sponsorship opportunities in Colorado, particularly within the Denver Tech Center and Lower Downtown districts where SaaS and enterprise tech firms cluster. Boulder is a secondary hub, driven by a dense startup and scale-up ecosystem. Colorado Springs has a smaller but growing technology sector with occasional director-level openings from defense-adjacent software companies.
How to find customer success director visa sponsorship jobs in Colorado?
Migrate Mate is designed specifically for this search. You can filter by role and state to see customer success director positions in Colorado where employers have a documented history of visa sponsorship. Because sponsorship willingness is often not stated in job postings, Migrate Mate surfaces employers based on actual H-1B and other visa filing data, saving significant time for international candidates at the director level.
Are there any Colorado-specific considerations for customer success director sponsorship candidates?
Colorado's Equal Pay for Equal Work Act requires employers to disclose pay ranges in job postings, which gives international candidates useful context when evaluating whether an offer meets prevailing wage requirements tied to their visa category. The University of Colorado and Colorado State University also produce a pipeline of business and technology graduates, meaning Denver-area employers are generally familiar with international hiring processes and OPT-to-visa transitions for management-track roles.
What is the prevailing wage for sponsored customer success director jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which customer success director employers are hiring and sponsoring visas in Colorado right now.
Search Customer Success Director Jobs in Colorado