Customer Success Director Visa Sponsorship Jobs in Colorado
Colorado's customer success director roles are concentrated in Denver's booming SaaS and tech corridor, with companies like Ping Identity, Vertafore, and Zayo Group regularly hiring senior CS leadership. Boulder's startup ecosystem and the Denver Tech Center add further opportunities for international candidates seeking visa sponsorship at the director level.
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Get Access To All JobsINTRODUCTION
UDR, Inc. is now hiring a Centralized Success Specialist to join our team at our corporate office in Highlands Ranch.
GENERAL SUMMARY OF DUTIES:
A customer service-oriented professional responsible for engaging with prospective and current residents to drive lease execution, renewals, application review, and overall customer satisfaction for a portfolio of apartment communities. Accountable for outbound follow-up, relationship-building, and effective communication with both customers and key stakeholders in property operations. Partners with onsite community management for cross collaboration to ensure current and future residents have a positive leasing and renewing experience.
SUPERVISION RECEIVED:
Reports to the Team Lead – Centralized Success
SUPERVISION EXERCISED:
N/A
ESSENTIAL FUNCTIONS:
-
Conduct proactive outbound communication via phone, email, and text to prospective renters and current residents to generate leases, secure renewals, and maintain occupancy goals within assigned communities.
-
Provide exceptional customer service by effectively communicating community features, pricing, lease details, and renewal terms, while addressing customer questions and overcoming objections with professionalism and empathy.
-
Ensure timely responses to applicant inquiries, communicating final application decisions, in accordance with all legal requirements and company policy.
-
Schedule and complete follow-up tasks to re-engage prospects, applicants and residents based on their desired outreach cadence.
-
Maintain consistent communication with inbound messages from prospects, applicants, and residents in alignment with our service level agreement.
-
Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new resident's file according to company requirements.
-
Coordinate seamless handoffs to the centralized compliance team or on-site teams. Partner closely with on-site management and cross-functional teams to ensure smooth handoffs between the centralized team and property operations throughout the leasing and renewal process.
-
Utilize Funnel CRM to document all customer interactions, manage follow-up tasks, and maintain accurate, detailed records of prospect and resident engagement in accordance with standard operating procedures and best practices.
-
Proactively identify at-risk residents (e.g., those indicating dissatisfaction or planning to move) and implement targeted outreach or offers to improve retention and reduce turnover.
-
Foster trust-based relationships with prospects and residents by delivering a personalized and consultative customer experience.
-
Capture and relay customer feedback or recurring themes to leadership for process and service improvement.
-
Ensure compliance with Fair Housing laws, UDR policies, and all applicable regulations related to leasing, applications, and renewals.
-
Accurately prepare, verify, and communicate lease or renewal terms, incentives, and related details to customers, coordinating with Pricing and Regional Management as needed for approvals.
-
Provide coverage or support to other specialists (Sales, Renewals, or Application & Leasing) as needed to ensure portfolio balance business goals are met.
-
Monitor individual performance metrics through Power BI and other reporting tools to assess performance against targets and identify opportunities for improvement.
-
Maintain consistent communication cadence with leads, applicants and residents to ensure timely responses and effective follow-through on all renewal and leasing opportunities.
-
Collaborate with peers and leadership to identify and propose process improvements that enhance operational efficiency and elevate the customer experience.
-
Demonstrate expert knowledge of UDR’s portfolio, market positioning, and value proposition to effectively promote available homes and renewal benefits.
-
Establish rapport with on-site sales associates at assigned properties across a diverse asset-quality and geographic region. Facilitate a culture of cross-collaboration between the corporate Centralized Success team and the on-site operations teams. Leverage customer feedback and performance insights to make data-informed recommendations that support portfolio performance and market competitiveness.
-
Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or equivalent combination of education and experience required.
- Minimum of two years’ experience with demonstrated customer service experience is required.
- On-site Property Management experience is a plus.
- Must have and maintain a valid driver’s license unless otherwise noted.
Benefits Offered:
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Critical Illness Plan
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
Hourly Range:
- $31.25/hr. – $32.69/hr., depends on experience
Bonus Potential:
- Eligible for 10% annual bonus potential (2.5% quarterly bonus potential), based on personal and company performance
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
UDR, Inc. is now hiring a Centralized Success Specialist to join our team at our corporate office in Highlands Ranch.
GENERAL SUMMARY OF DUTIES:
A customer service-oriented professional responsible for engaging with prospective and current residents to drive lease execution, renewals, application review, and overall customer satisfaction for a portfolio of apartment communities. Accountable for outbound follow-up, relationship-building, and effective communication with both customers and key stakeholders in property operations. Partners with onsite community management for cross collaboration to ensure current and future residents have a positive leasing and renewing experience.
SUPERVISION RECEIVED:
Reports to the Team Lead – Centralized Success
SUPERVISION EXERCISED:
N/A
ESSENTIAL FUNCTIONS:
-
Conduct proactive outbound communication via phone, email, and text to prospective renters and current residents to generate leases, secure renewals, and maintain occupancy goals within assigned communities.
-
Provide exceptional customer service by effectively communicating community features, pricing, lease details, and renewal terms, while addressing customer questions and overcoming objections with professionalism and empathy.
-
Ensure timely responses to applicant inquiries, communicating final application decisions, in accordance with all legal requirements and company policy.
-
Schedule and complete follow-up tasks to re-engage prospects, applicants and residents based on their desired outreach cadence.
-
Maintain consistent communication with inbound messages from prospects, applicants, and residents in alignment with our service level agreement.
-
Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new resident's file according to company requirements.
-
Coordinate seamless handoffs to the centralized compliance team or on-site teams. Partner closely with on-site management and cross-functional teams to ensure smooth handoffs between the centralized team and property operations throughout the leasing and renewal process.
-
Utilize Funnel CRM to document all customer interactions, manage follow-up tasks, and maintain accurate, detailed records of prospect and resident engagement in accordance with standard operating procedures and best practices.
-
Proactively identify at-risk residents (e.g., those indicating dissatisfaction or planning to move) and implement targeted outreach or offers to improve retention and reduce turnover.
-
Foster trust-based relationships with prospects and residents by delivering a personalized and consultative customer experience.
-
Capture and relay customer feedback or recurring themes to leadership for process and service improvement.
-
Ensure compliance with Fair Housing laws, UDR policies, and all applicable regulations related to leasing, applications, and renewals.
-
Accurately prepare, verify, and communicate lease or renewal terms, incentives, and related details to customers, coordinating with Pricing and Regional Management as needed for approvals.
-
Provide coverage or support to other specialists (Sales, Renewals, or Application & Leasing) as needed to ensure portfolio balance business goals are met.
-
Monitor individual performance metrics through Power BI and other reporting tools to assess performance against targets and identify opportunities for improvement.
-
Maintain consistent communication cadence with leads, applicants and residents to ensure timely responses and effective follow-through on all renewal and leasing opportunities.
-
Collaborate with peers and leadership to identify and propose process improvements that enhance operational efficiency and elevate the customer experience.
-
Demonstrate expert knowledge of UDR’s portfolio, market positioning, and value proposition to effectively promote available homes and renewal benefits.
-
Establish rapport with on-site sales associates at assigned properties across a diverse asset-quality and geographic region. Facilitate a culture of cross-collaboration between the corporate Centralized Success team and the on-site operations teams. Leverage customer feedback and performance insights to make data-informed recommendations that support portfolio performance and market competitiveness.
-
Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or equivalent combination of education and experience required.
- Minimum of two years’ experience with demonstrated customer service experience is required.
- On-site Property Management experience is a plus.
- Must have and maintain a valid driver’s license unless otherwise noted.
Benefits Offered:
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Critical Illness Plan
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
Hourly Range:
- $31.25/hr. – $32.69/hr., depends on experience
Bonus Potential:
- Eligible for 10% annual bonus potential (2.5% quarterly bonus potential), based on personal and company performance
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Success Director Job Roles in Colorado
See all 155+ Customer Success Director Jobs in Colorado
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Search Customer Success Director Jobs in ColoradoCustomer Success Director Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Colorado?
Denver-area SaaS and technology companies are the most active sponsors for customer success director roles in Colorado. Companies such as Ping Identity, Vertafore, Zayo Group, and Ibotta have sponsored senior customer success positions in the past. Enterprise software firms in the Denver Tech Center and cloud-focused companies along the Boulder-Denver corridor tend to sponsor H-1B visa and other work visas for experienced CS leadership candidates.
Which visa types are most common for customer success director roles in Colorado?
The H-1B is the most common visa category for customer success directors in Colorado, as these roles typically require a bachelor's degree in business, communications, or a related field and meet the specialty occupation standard. Candidates with extraordinary recognition in customer success leadership may also qualify for the O-1A. Australians should note the E-3 visa as a less competitive alternative to the H-1B for this role type.
Which cities in Colorado have the most customer success director sponsorship jobs?
Denver accounts for the majority of customer success director visa sponsorship opportunities in Colorado, particularly within the Denver Tech Center and Lower Downtown districts where SaaS and enterprise tech firms cluster. Boulder is a secondary hub, driven by a dense startup and scale-up ecosystem. Colorado Springs has a smaller but growing technology sector with occasional director-level openings from defense-adjacent software companies.
How to find customer success director visa sponsorship jobs in Colorado?
Migrate Mate is designed specifically for this search. You can filter by role and state to see customer success director positions in Colorado where employers have a documented history of visa sponsorship. Because sponsorship willingness is often not stated in job postings, Migrate Mate surfaces employers based on actual H-1B and other visa filing data, saving significant time for international candidates at the director level.
Are there any Colorado-specific considerations for customer success director sponsorship candidates?
Colorado's Equal Pay for Equal Work Act requires employers to disclose pay ranges in job postings, which gives international candidates useful context when evaluating whether an offer meets prevailing wage requirements tied to their visa category. The University of Colorado and Colorado State University also produce a pipeline of business and technology graduates, meaning Denver-area employers are generally familiar with international hiring processes and OPT-to-visa transitions for management-track roles.
What is the prevailing wage for sponsored customer success director jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.