Customer Success Director Visa Sponsorship Jobs in Oregon
Oregon's customer success director roles are concentrated in Portland's technology and software sector, with companies like Salesforce, Oracle, and a growing cluster of SaaS startups actively hiring senior CS leadership. Visa sponsorship at the director level is available but competitive, typically requiring demonstrated team leadership and enterprise account management experience.
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Get Access To All JobsINTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
INTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
Customer Success Director Job Roles in Oregon
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Search Customer Success Director Jobs in OregonCustomer Success Director Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Oregon?
Portland-based technology employers are the primary sponsors for customer success director roles in Oregon. Companies with established engineering and go-to-market operations in the state, including Salesforce, Oracle, and Daimler Trucks North America, have filed H-1B visa sponsorships for senior customer-facing roles. SaaS companies headquartered or with significant Oregon offices, such as Viewpoint Construction Software and Puppet, also appear in Department of Labor disclosure data for similar positions.
Which visa types are most common for customer success director roles in Oregon?
The H-1B is the most common visa for customer success director roles in Oregon because the position typically requires a bachelor's degree in business, computer science, or a related field and involves specialized knowledge of software products or enterprise systems. L-1A intracompany transferee visas are also relevant for directors moving from a foreign affiliate into a U.S.-based managerial role with the same employer. O-1 visa classification is occasionally used for candidates with documented exceptional achievement in customer success leadership.
Which cities in Oregon have the most customer success director sponsorship jobs?
Portland accounts for the large majority of customer success director sponsorship opportunities in Oregon, driven by its established technology and software industry presence. The broader Portland metro area, including Beaverton and Hillsboro, adds further concentration given Intel's campus and supporting software vendors in that corridor. Eugene sees occasional openings tied to university-adjacent technology companies, but Portland remains the center of director-level CS hiring with visa sponsorship in the state.
How to find customer success director visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success director openings in Oregon without sorting through roles that won't consider international candidates. Because director-level CS positions in Oregon are concentrated among a relatively small set of technology employers, setting up a targeted search on Migrate Mate for Oregon and the customer success director role type helps surface active sponsoring employers quickly rather than relying on broad searches.
What should international candidates know about customer success director roles and visa sponsorship in Oregon?
Customer success director roles in Oregon are classified as specialty occupations under H-1B standards, but employers will expect candidates to demonstrate direct management experience and a measurable track record with enterprise accounts before committing to sponsorship at the director level. Oregon does not impose additional state-level visa requirements, but the Department of Labor prevailing wage obligations mean employers must offer compensation meeting the wage level appropriate for a director-level position in the Portland metropolitan statistical area, which is the benchmark used for most Oregon filings.
What is the prevailing wage for sponsored customer success director jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.