Customer Success Director Visa Sponsorship Jobs in Michigan
Michigan's customer success director roles are concentrated in Detroit, Grand Rapids, and Ann Arbor, where companies like Quicken Loans, Stryker, and a growing tech sector actively hire senior customer success talent. Employers in automotive technology, healthcare software, and fintech have sponsored H-1B visa and L-1 visas for experienced directors managing enterprise client relationships.
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College Merze Tate College
Executive Area Provost & VP Academic Affairs
Department Student Success Services
Posting Number S1604P
Job Type Full Time, Regular
Pay Type Exempt/Salaried
Pay Grade H
Campus Location WMU-Kalamazoo - Main Campus
Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary
Directs and coordinates campus-wide retention, persistence efforts, and student success programs to ensure equitable, data-driven, evidence-based outcomes.
Major Duties
- Oversees campus-wide academic success programs. Ensures that all University students receive effective academic support.
- Directs and facilitates comprehensive training for staff and student employees to ensure utilization of high-impact practices for success programs.
- Leads development of programs, policies, and practices to meet the needs to students, staff, and faculty. Develops and implements short-term and long-term strategic plans for the department. Maintains current industry best practices and evaluates academic support programs with complex data analysis.
- Develops and administers departmental budgets. Ensures fiscal responsibility.
- Oversees a large volume of proactive outreach calls to students each semester.
- May serve on relevant committees with a special focus on campus retention efforts and campaigns to support student well-being and campus climate.
- Serves as a liaison for University initiatives. Analyzes and presents course outcome data. Collaborates with University leadership and academic partners to establish and maintain student success programs.
- Hires, evaluates and supervises staff and student employees.
Minimum Qualifications
- Master’s degree in related field from an accredited institution.
- Supervisory or lead experience.
- Strong interpersonal, written, and oral communication skills.
- Knowledge of university academic programs and requirements.
- Experience with managing large teams.
- Experience with budget management.
Desired Qualifications
Special Instructions to Applicants
External applicants should use the WMU – Application.
Internal applicants should use the WMU – Internal Application.
Additional Position Information
Interviews will begin the week of August 17, 2026.
Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Position Details
College Merze Tate College
Executive Area Provost & VP Academic Affairs
Department Student Success Services
Posting Number S1604P
Job Type Full Time, Regular
Pay Type Exempt/Salaried
Pay Grade H
Campus Location WMU-Kalamazoo - Main Campus
Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary
Directs and coordinates campus-wide retention, persistence efforts, and student success programs to ensure equitable, data-driven, evidence-based outcomes.
Major Duties
- Oversees campus-wide academic success programs. Ensures that all University students receive effective academic support.
- Directs and facilitates comprehensive training for staff and student employees to ensure utilization of high-impact practices for success programs.
- Leads development of programs, policies, and practices to meet the needs to students, staff, and faculty. Develops and implements short-term and long-term strategic plans for the department. Maintains current industry best practices and evaluates academic support programs with complex data analysis.
- Develops and administers departmental budgets. Ensures fiscal responsibility.
- Oversees a large volume of proactive outreach calls to students each semester.
- May serve on relevant committees with a special focus on campus retention efforts and campaigns to support student well-being and campus climate.
- Serves as a liaison for University initiatives. Analyzes and presents course outcome data. Collaborates with University leadership and academic partners to establish and maintain student success programs.
- Hires, evaluates and supervises staff and student employees.
Minimum Qualifications
- Master’s degree in related field from an accredited institution.
- Supervisory or lead experience.
- Strong interpersonal, written, and oral communication skills.
- Knowledge of university academic programs and requirements.
- Experience with managing large teams.
- Experience with budget management.
Desired Qualifications
Special Instructions to Applicants
External applicants should use the WMU – Application.
Internal applicants should use the WMU – Internal Application.
Additional Position Information
Interviews will begin the week of August 17, 2026.
Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Customer Success Director Job Roles in Michigan
See all 94+ Customer Success Director Jobs in Michigan
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Search Customer Success Director Jobs in MichiganCustomer Success Director Jobs in Michigan: Frequently Asked Questions
Which companies in Michigan sponsor visas for customer success directors?
Michigan employers with documented H-1B and L-1 sponsorship history for senior customer success roles include Quicken Loans (now Rocket Companies) in Detroit, Stryker in Kalamazoo, and Verint-connected operations in the Ann Arbor corridor. Automotive technology vendors and healthcare software companies in the Metro Detroit area have also sponsored customer success leadership positions. Sponsorship varies by company size, hiring cycle, and internal immigration policy.
Which visa types are most common for customer success director roles in Michigan?
The H-1B is the most frequently used visa for customer success directors in Michigan, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. L-1A visas apply when a director is transferring within a multinational company. Candidates with Canadian or Mexican citizenship may qualify for the TN visa under the management consultant or analyst categories, depending on the role's specific duties.
Which Michigan cities have the most customer success director sponsorship jobs?
Detroit and its Metro area account for the largest share of customer success director openings in Michigan, driven by Rocket Companies, automotive technology firms, and enterprise software vendors. Ann Arbor has a notable concentration of tech and health-tech employers connected to the University of Michigan ecosystem. Grand Rapids is a secondary market with growing demand from medical device companies and regional SaaS businesses that occasionally sponsor senior customer success hires.
How to find customer success director visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify Michigan employers actively hiring customer success directors who will sponsor. Rather than sifting through general postings, you can search by role and state to surface companies with verified sponsorship history. This saves significant time for international candidates at the director level who need employer-initiated visa support before accepting an offer.
Are there state-specific considerations for customer success director visa sponsorship in Michigan?
Michigan's H-1B prevailing wage requirements for customer success directors are determined by the Department of Labor using the Detroit-Warren-Dearborn metropolitan area wage data, or Grand Rapids data for western Michigan roles. Employers must certify the offered wage meets or exceeds the prevailing wage when filing the Labor Condition Application. Michigan's concentration of automotive, healthcare, and fintech industries also means many sponsoring employers have established immigration programs with experience processing director-level petitions.
What is the prevailing wage for sponsored customer success director jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.