Customer Success Director Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's customer success director roles are concentrated in Philadelphia's enterprise software and financial services sectors, with growing demand in Pittsburgh's tech scene. Major employers like SAP, Comcast, and Oracle's regional offices regularly seek senior CS leadership. International candidates pursuing visa sponsorship will find the most activity in Center City Philadelphia and the Pittsburgh Innovation District.
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Get Access To All JobsAbout Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.
JOB OVERVIEW
The Client Success Manager (CSM) is a developing client success professional who manages a moderate portfolio with growing independence. The CSM owns day-to-day client relationships and standard success motions, driving adoption, satisfaction, and retention, while deepening product and healthcare-domain fluency and escalating complex or strategic matters as needed.
Key Responsibilities
- Independently manage a moderate portfolio of clients across the full post-implementation lifecycle.
- Serve as the primary point of contact, driving adoption and satisfaction through proactive engagement, training, and support.
- Conduct standard business reviews and strategic check-ins with client stakeholders.
- Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones.
- Surface upsell and renewal signals and support renewal preparation in partnership with Sales.
- Collaborate across Support, Product, and Implementation to advocate for client needs.
- Maintain accurate records of client interactions and status in the CRM.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field — or equivalent experience.
- 3+ years in client success, account management, or healthcare software.
- Solid understanding of healthcare operations and EHR systems.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage multiple clients and priorities in a fast-paced environment.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus.
Salary Range: $53,600.00 - $67,000.00 USD
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.
A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.
JOB OVERVIEW
The Client Success Manager (CSM) is a developing client success professional who manages a moderate portfolio with growing independence. The CSM owns day-to-day client relationships and standard success motions, driving adoption, satisfaction, and retention, while deepening product and healthcare-domain fluency and escalating complex or strategic matters as needed.
Key Responsibilities
- Independently manage a moderate portfolio of clients across the full post-implementation lifecycle.
- Serve as the primary point of contact, driving adoption and satisfaction through proactive engagement, training, and support.
- Conduct standard business reviews and strategic check-ins with client stakeholders.
- Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones.
- Surface upsell and renewal signals and support renewal preparation in partnership with Sales.
- Collaborate across Support, Product, and Implementation to advocate for client needs.
- Maintain accurate records of client interactions and status in the CRM.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field — or equivalent experience.
- 3+ years in client success, account management, or healthcare software.
- Solid understanding of healthcare operations and EHR systems.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage multiple clients and priorities in a fast-paced environment.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus.
Salary Range: $53,600.00 - $67,000.00 USD
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.
A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Success Director Job Roles in Pennsylvania
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Search Customer Success Director Jobs in PennsylvaniaCustomer Success Director Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Pennsylvania?
Enterprise software and technology companies are the most active sponsors for customer success director roles in Pennsylvania. Philadelphia-based employers like Comcast, SAP's North American operations, and Vanguard's technology division have sponsored senior customer success positions. Pittsburgh's growing tech sector includes companies like Duolingo and Dick's Sporting Goods' technology arm. Larger organizations with dedicated immigration programs are more likely to sponsor at the director level than smaller startups.
Which visa types are most common for customer success director roles in Pennsylvania?
The H-1B visa is the most common visa category for customer success directors in Pennsylvania, as the role typically requires a bachelor's degree in business, communications, or a related field, qualifying it as a specialty occupation. Senior professionals with exceptional records may qualify for the O-1A. Those already on H-1B at another employer can transfer sponsorship to a Pennsylvania-based company without waiting for a new lottery selection.
Which cities in Pennsylvania have the most customer success director sponsorship jobs?
Philadelphia accounts for the majority of customer success director sponsorship opportunities in Pennsylvania, driven by its concentration of enterprise technology, financial services, and healthcare IT firms. Pittsburgh is a secondary hub, with demand growing alongside its expanding software and AI startup ecosystem. Smaller markets like King of Prussia, which hosts regional headquarters for several multinational firms, also generate occasional director-level openings with sponsorship.
How to find customer success director visa sponsorship jobs in Pennsylvania?
Migrate Mate is the most direct way to find customer success director roles in Pennsylvania where employers are open to visa sponsorship. Rather than sorting through general job postings, Migrate Mate filters specifically for sponsorship-eligible positions, saving time for international candidates. Searching by Pennsylvania and filtering for customer success director titles surfaces employers who have sponsored similar roles, giving you a practical starting point for your outreach.
Are there any role-specific or Pennsylvania-specific considerations for customer success director sponsorship?
Customer success directors in Pennsylvania are classified under management and business operations occupations for prevailing wage purposes, and employers must certify the offered compensation meets Department of Labor standards when filing an H-1B petition. Pennsylvania's strong university system, including Penn, Carnegie Mellon, and Drexel, feeds talent pipelines at local employers, meaning competition at the director level is high. International candidates with demonstrated enterprise account management experience and team leadership credentials are better positioned for sponsorship consideration.
What is the prevailing wage for sponsored customer success director jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.