Customer Success Director Visa Sponsorship Jobs in Texas
Texas is a major market for customer success director roles, with demand concentrated in Austin's SaaS corridor, Dallas-Fort Worth's enterprise software hubs, and Houston's energy technology sector. Companies like Dell Technologies, Oracle, Salesforce, and a growing number of venture-backed startups in Austin actively hire at the director level and have established visa sponsorship programs.
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Get Access To All JobsINTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
LOCATION
Can sit in: Indianapolis, IN, Chicago, IL, Houston, TX
YOUR ROLE
The Customer Success Director provides visionary leadership for the Contract Logistics Customer Success organization within a designated industry or region. This role is accountable not only for retaining and expanding strategic customer accounts, but also for proactively identifying, pursuing, and securing new business opportunities for existing customers that fuel long-term, profitable growth.
The Director builds and sustains C-suite level relationships, drives operational excellence, ensures financial performance across assigned accounts, and champions a high-performance culture. Success in this role requires a leader who thrives in a fast-paced, competitive environment and consistently delivers measurable commercial results.
WHAT ARE YOU GOING TO DO?
Strategic Growth & Revenue Expansion:
- Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope.
- Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long-term relationships.
- Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross-selling, and regional/global account expansion.
- Lead executive-level pursuits, pricing strategy, commercial negotiations, and contract structuring to secure sustainable, high-margin wins.
- Monitor market dynamics, customer investments, and competitive positioning to strategically capitalize on emerging opportunities.
Customer Leadership & Advocacy:
- Maintain and elevate executive relationships, ensuring continuous alignment with evolving customer priorities and strategic initiatives.
- Serve as the senior escalation point to resolve issues and protect business continuity and customer trust.
- Lead executive business reviews, strategic roadmap conversations, and multi-year account planning.
Operational & Financial Excellence:
- Ensure operational execution meets or exceeds SLAs, cost objectives, and continuous improvement targets.
- Drive data-based decision making; rigorously track KPIs across retention, growth, profitability, and customer satisfaction.
Leadership & Organizational Development:
- Lead, develop, and inspire a high-performing customer success team capable of supporting aggressive growth objectives.
- Build a culture of accountability, commercial acumen, customer advocacy, and operational excellence.
- Mentor and prepare future leaders; ensure talent development, capability expansion, and succession planning.
WHAT ARE WE LOOKING FOR?
Education & Experience
- Bachelor’s degree in Business, Sales, Supply Chain, Logistics, or a related field (or equivalent work experience)
- 10+ years in customer success, commercial operations, or strategic account leadership within logistics or a related industry.
- Proven track record of winning new business, expanding strategic accounts, and exceeding multi-million-dollar growth targets.
- Demonstrated ability to lead and scale multi-level teams across complex, global environments.
- Extensive experience leading high-value contract negotiations, shaping solutions and strategic pricing models, and mitigating commercial risk to optimize profitability and customer success.
Skills & Attributes
- Exceptional executive communication and negotiation skills.
- High-level strategic thinker with strong commercial instincts and business acumen.
- Ability to influence senior stakeholders, drive strategic decisions, and operate under pressure.
- Entrepreneurial mindset and relentless drive for growth, innovation, and competitive advantage.
Travel
Travel approximately 25% or as required to support customer and growth objectives.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
LI-KS1
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
INTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
LOCATION
Can sit in: Indianapolis, IN, Chicago, IL, Houston, TX
YOUR ROLE
The Customer Success Director provides visionary leadership for the Contract Logistics Customer Success organization within a designated industry or region. This role is accountable not only for retaining and expanding strategic customer accounts, but also for proactively identifying, pursuing, and securing new business opportunities for existing customers that fuel long-term, profitable growth.
The Director builds and sustains C-suite level relationships, drives operational excellence, ensures financial performance across assigned accounts, and champions a high-performance culture. Success in this role requires a leader who thrives in a fast-paced, competitive environment and consistently delivers measurable commercial results.
WHAT ARE YOU GOING TO DO?
Strategic Growth & Revenue Expansion:
- Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope.
- Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long-term relationships.
- Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross-selling, and regional/global account expansion.
- Lead executive-level pursuits, pricing strategy, commercial negotiations, and contract structuring to secure sustainable, high-margin wins.
- Monitor market dynamics, customer investments, and competitive positioning to strategically capitalize on emerging opportunities.
Customer Leadership & Advocacy:
- Maintain and elevate executive relationships, ensuring continuous alignment with evolving customer priorities and strategic initiatives.
- Serve as the senior escalation point to resolve issues and protect business continuity and customer trust.
- Lead executive business reviews, strategic roadmap conversations, and multi-year account planning.
Operational & Financial Excellence:
- Ensure operational execution meets or exceeds SLAs, cost objectives, and continuous improvement targets.
- Drive data-based decision making; rigorously track KPIs across retention, growth, profitability, and customer satisfaction.
Leadership & Organizational Development:
- Lead, develop, and inspire a high-performing customer success team capable of supporting aggressive growth objectives.
- Build a culture of accountability, commercial acumen, customer advocacy, and operational excellence.
- Mentor and prepare future leaders; ensure talent development, capability expansion, and succession planning.
WHAT ARE WE LOOKING FOR?
Education & Experience
- Bachelor’s degree in Business, Sales, Supply Chain, Logistics, or a related field (or equivalent work experience)
- 10+ years in customer success, commercial operations, or strategic account leadership within logistics or a related industry.
- Proven track record of winning new business, expanding strategic accounts, and exceeding multi-million-dollar growth targets.
- Demonstrated ability to lead and scale multi-level teams across complex, global environments.
- Extensive experience leading high-value contract negotiations, shaping solutions and strategic pricing models, and mitigating commercial risk to optimize profitability and customer success.
Skills & Attributes
- Exceptional executive communication and negotiation skills.
- High-level strategic thinker with strong commercial instincts and business acumen.
- Ability to influence senior stakeholders, drive strategic decisions, and operate under pressure.
- Entrepreneurial mindset and relentless drive for growth, innovation, and competitive advantage.
Travel
Travel approximately 25% or as required to support customer and growth objectives.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
LI-KS1
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
Customer Success Director Job Roles in Texas
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Search Customer Success Director Jobs in TexasCustomer Success Director Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Texas?
Enterprise technology companies with large Texas footprints are the most consistent sponsors for customer success director roles. Dell Technologies in Round Rock, Oracle in Austin, Salesforce across Dallas and Austin, and SAP in various Texas offices have documented H-1B visa sponsorship histories. Mid-market SaaS companies headquartered in Austin, including those in the fintech and cybersecurity verticals, also regularly sponsor director-level hires with specialized experience.
Which visa types are most common for customer success director roles in Texas?
The H-1B is the most common visa category for customer success directors in Texas, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates already holding L-1A status through an intracompany transfer are another segment, particularly at multinational enterprise software firms. O-1A visas occasionally apply for directors with exceptional records of industry recognition.
Which cities in Texas have the most customer success director sponsorship jobs?
Austin leads by volume, driven by its dense concentration of SaaS and cloud software companies. Dallas-Fort Worth follows closely, with enterprise technology firms, financial services platforms, and telecom companies all hiring at the director level. Houston contributes a smaller but steady share of openings, particularly in energy technology and healthcare software. San Antonio has an emerging cybersecurity cluster that occasionally produces director-level sponsorship roles.
How to find customer success director visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success director roles in Texas without sifting through positions that won't support international candidates. Migrate Mate aggregates openings from enterprise tech firms, SaaS companies, and startups across Austin, Dallas-Fort Worth, and Houston, and lets you filter by role and state to focus your search on verified sponsoring employers.
Are there state-specific factors that affect visa sponsorship for customer success directors in Texas?
Texas has no state income tax, which affects prevailing wage benchmarking because compensation structures often include larger equity or bonus components rather than base salary alone. The Department of Labor's prevailing wage determination for customer success director roles is tied to the specific metropolitan statistical area, meaning Austin, Dallas, and Houston each carry different wage thresholds that employers must meet when filing a Labor Condition Application for H-1B sponsorship.
What is the prevailing wage for sponsored customer success director jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.