Customer Success Director Visa Sponsorship Jobs in Iowa
Customer success director roles in Iowa are concentrated around Des Moines, where financial technology, insurance, and software companies like Dwolla, EMC Insurance, and Workiva maintain substantial enterprise teams. Cedar Rapids and Iowa City contribute additional hiring activity through healthcare IT and university-affiliated tech ventures. Employers at this seniority level do sponsor visas, though openings are selective.
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Get Access To All JobsTitle: CRM and Student Success Systems Administrator
Location: Fayette/Remote
Required Documentation
Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu.
Position Summary
The CRM and Student Success Systems Administrator oversees the enrollment management software applications to help manage student data, marketing, customer support and business processes. This position gathers requirements from end users and supports solutions by leveraging existing options including recommending configuration changes in established software systems, customizing enrollment management software user interfaces, and providing end user training of the platform. Analyzing and understanding business processes, resolving production issues, and recommending changes through careful consultation with IT personnel, constituent offices, and vendors are key requirements for this role.
Position Responsibilities
- This position analyzes, designs, and develops system interfaces and integrations between multiple software systems including in-house administrative information systems, and off-site hosted applications.
- Recommend customization, configuration, and enhanced use of campus student information systems including: Jenzabar products, CRM system, document management system, and other related applications.
- Work with end users to define requirements, determine appropriate software configuration, and test application changes.
- Monitor the flow of information and any backlog, so clearance processes may be developed and instituted as needed.
- Develop and provide training for end-users. Serve as a trainer of the CRM software to the university end users.
- Assist end-users with custom reports by garnering an understanding of business needs and developing appropriate queries.
- Assist with the creation of automated communication flow to prospective students through various methods (postal mail, email, social media, text messages, etc.)
- Create documentation for use of the software for the university community.
- Develop and test interfaces and conversion programs.
- Prepare necessary documentation of programs, module configurations, and administrative application customizations.
- Support efforts to increase brand visibility and student engagement through innovative recruitment techniques and messaging.
- Acts as a liaison with I.T., vendors, and University departments/committees.
- Maintains and supports the integrity, consistency, and security for the division’s databases, including maintaining complex confidential data consistent with UIU policy.
- Other related duties as assigned.
Required Qualifications
- Thorough knowledge of ERP systems and relational databases required.
- Training and experience in SQL required.
- At least three years of experience documenting business processes required.
- Relevant position specific Bachelor’s degree required.
Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.
Employment is contingent upon successful completion of a background check.
This position is funded through a federal Title III grant. Continued employment is contingent upon the availability of grant funding and continued institutional need. Title III grant funding is currently anticipated for up to five years; however, funding is subject to annual federal appropriations, grant requirements, and the continued availability of awarded funds. Upon conclusion of the grant period, the University may elect to continue the position through institutional or other available funding based on institutional needs, available resources, and University approval.
About us
Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.
Pay: From $50,000.00 per year
Work Location: Hybrid remote in Fayette, IA 52142
Title: CRM and Student Success Systems Administrator
Location: Fayette/Remote
Required Documentation
Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu.
Position Summary
The CRM and Student Success Systems Administrator oversees the enrollment management software applications to help manage student data, marketing, customer support and business processes. This position gathers requirements from end users and supports solutions by leveraging existing options including recommending configuration changes in established software systems, customizing enrollment management software user interfaces, and providing end user training of the platform. Analyzing and understanding business processes, resolving production issues, and recommending changes through careful consultation with IT personnel, constituent offices, and vendors are key requirements for this role.
Position Responsibilities
- This position analyzes, designs, and develops system interfaces and integrations between multiple software systems including in-house administrative information systems, and off-site hosted applications.
- Recommend customization, configuration, and enhanced use of campus student information systems including: Jenzabar products, CRM system, document management system, and other related applications.
- Work with end users to define requirements, determine appropriate software configuration, and test application changes.
- Monitor the flow of information and any backlog, so clearance processes may be developed and instituted as needed.
- Develop and provide training for end-users. Serve as a trainer of the CRM software to the university end users.
- Assist end-users with custom reports by garnering an understanding of business needs and developing appropriate queries.
- Assist with the creation of automated communication flow to prospective students through various methods (postal mail, email, social media, text messages, etc.)
- Create documentation for use of the software for the university community.
- Develop and test interfaces and conversion programs.
- Prepare necessary documentation of programs, module configurations, and administrative application customizations.
- Support efforts to increase brand visibility and student engagement through innovative recruitment techniques and messaging.
- Acts as a liaison with I.T., vendors, and University departments/committees.
- Maintains and supports the integrity, consistency, and security for the division’s databases, including maintaining complex confidential data consistent with UIU policy.
- Other related duties as assigned.
Required Qualifications
- Thorough knowledge of ERP systems and relational databases required.
- Training and experience in SQL required.
- At least three years of experience documenting business processes required.
- Relevant position specific Bachelor’s degree required.
Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.
Employment is contingent upon successful completion of a background check.
This position is funded through a federal Title III grant. Continued employment is contingent upon the availability of grant funding and continued institutional need. Title III grant funding is currently anticipated for up to five years; however, funding is subject to annual federal appropriations, grant requirements, and the continued availability of awarded funds. Upon conclusion of the grant period, the University may elect to continue the position through institutional or other available funding based on institutional needs, available resources, and University approval.
About us
Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.
Pay: From $50,000.00 per year
Work Location: Hybrid remote in Fayette, IA 52142
Customer Success Director Job Roles in Iowa
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Search Customer Success Director Jobs in IowaCustomer Success Director Jobs in Iowa: Frequently Asked Questions
Which companies in Iowa sponsor visas for customer success directors?
Des Moines-based technology and financial services companies are the most active sponsors at this level. Workiva, a publicly traded software company headquartered in Ames, has sponsored senior customer-facing roles. Insurance and fintech firms including Principal Financial Group and Dwolla also maintain enterprise customer success teams. Healthcare IT organizations in the Iowa City area occasionally sponsor for senior roles with specialized industry expertise.
Which visa types are most common for customer success director roles in Iowa?
The H-1B visa is the most common visa category for customer success directors in Iowa, since the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates with prior L-1A status at a multinational company may transfer intracompany. O-1 visas are an option for candidates with documented extraordinary achievement in customer success or related fields.
Which cities in Iowa have the most customer success director sponsorship jobs?
Des Moines accounts for the majority of customer success director openings in Iowa, driven by its concentration of insurance, financial services, and SaaS companies. Ames is notable given Workiva's headquarters there. Cedar Rapids hosts manufacturing and technology firms with enterprise client bases. Iowa City and Coralville occasionally post senior customer success roles tied to healthcare IT and university-connected ventures.
How to find customer success director visa sponsorship jobs in Iowa?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success director roles in Iowa without sorting through positions that don't support international candidates. Because director-level openings are posted less frequently than individual contributor roles, setting up alerts on Migrate Mate for Iowa and this title helps you respond quickly when a sponsoring employer lists a position.
Are there any Iowa-specific considerations for customer success directors seeking visa sponsorship?
Iowa's customer success director market skews toward regulated industries like insurance, financial technology, and healthcare IT, which means employers often prioritize candidates with domain expertise in those sectors alongside leadership experience. The H-1B prevailing wage determination for this role in Iowa's metropolitan areas reflects regional salary standards, which differ from coastal markets. Smaller Iowa employers new to sponsorship may have longer internal approval timelines.
What is the prevailing wage for sponsored customer success director jobs in Iowa?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.