Customer Success Director Visa Sponsorship Jobs in Minnesota
Minnesota's customer success director roles are concentrated at companies like Wolters Kluwer, Jamf, Calabrio, and Healtheon in the Twin Cities metro, with a growing software and healthtech sector driving demand. Minneapolis and Saint Paul anchor most openings, though Rochester's healthcare technology corridor is expanding. Employers here regularly sponsor H-1B visas for senior customer success leadership positions.
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Get Access To All JobsBe a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
The Customer Success Management Leader – Smart Services will be focused on strategic programs, processes, and initiatives to support adoption, engagement, and conversion of Trane Cloud trial customers in North America. This leader will be responsible for developing a robust customer success model, building out the team, and establishing the operating system needed to convert connectivity and trial activity into reoccurring subscription revenue, service agreement growth, repair opportunities, and stronger customer relationships.
This role requires a leader who can create clarity and structure in an ambiguous environment where no prior company model currently exists, while ensuring the approach is simple, practical, and easy for the organization to adopt. The leader will be expected to create a practical, scalable, and commercially effective model that works across regional offices that builds digital SaaS revenue while supporting broader service agreement growth. This role will support a broader team focused on modernization of Trane’s service business and expansion of digital capabilities in the market.
What you will do (Essential Functions):
- Build and lead a customer success management team to support Trane Cloud digital trials across North America, fostering strong team commitment, engagement, and ownership.
- Develop the team structure, processes, tools, and success metrics required to manage and scale customer engagement throughout the trial lifecycle.
- Track equipment and systems with enabled cellular connectivity and determine the appropriate end-user and/or owner contacts to engage.
- Lead customer onboarding and engagement efforts to help users understand Trane Cloud capabilities, platform value, and relevant use cases.
- Sustain trial customer engagement through ongoing follow-up, monitoring of site activity, customer support, and resolution of questions throughout the trial period.
- Increase customer satisfaction and platform engagement by ensuring customers are actively using and realizing value from the platform.
- Establish and execute end-of-trial pathways, including continuation of paid subscription, transition to local sales offices for service discussions, repair support through digital triage, or structured follow-up for future engagement.
- Partner with local and regional sales offices to provide sales opportunities, including summary context, customer interests, and recommended next steps to support service growth.
- Create processes to close out customers not ready to move forward while maintaining opportunity tracking for re-engagement at a later date.
- Maximize revenue output from the customer trial funnel through subscription continuance, service agreement attachment, and repair/service tether opportunities.
- Collaborate with product, digital, service, and commercial teams to gather early customer feedback and translate insights into continuous improvement and investment opportunities.
- Lower the barrier of entry to customer acquisition for service sales teams by creating a simple, repeatable, and effective engagement model.
- Work with key stakeholders across the business to ensure alignment with customer coverage strategies, field initiatives, support models, and broader service modernization efforts.
- Evaluate organizational, process, and change management barriers associated with launching this new model and recommend practical solutions that make the approach easy to understand and adopt including in environments where change may be met with resistance.
- Support business cases, staffing strategies, and growth plans for scaling capabilities over time.
- Lead through influence, negotiation, and strong cross-functional communication to build alignment at all levels of the organization.
- Operate effectively in a remote environment, using strong virtual collaboration and time management skills, while supporting travel for in-person meetings, events, and training as needed.
What you will bring:
- Bachelor’s degree or relevant industry experience required. MBA or equivalent preferred.
- 7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required.
- HVAC experience, knowledge of building systems operation, service, and selling required.
- Strong business acumen with ability to connect customer engagement activity to revenue generation and service growth required.
- Previous SaaS sales experience and/or customer success management leadership experience highly preferred.
- Excellent written and verbal communication skills required.
- Demonstrated ability to lead through influence required.
- Strong quantitative and analytical skills required.
- Demonstrated ability to work cross-functionally as a highly effective team player and build alignment across regions, functions, and stakeholder groups required.
- Strong understanding of service business needs, customer engagement cycles, and the tradeoffs required to support growth across regions and functions required.
- Proven ability to initiate, lead, and problem solve in both in-person and virtual environments preferred.
Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $168,700.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
The Customer Success Management Leader – Smart Services will be focused on strategic programs, processes, and initiatives to support adoption, engagement, and conversion of Trane Cloud trial customers in North America. This leader will be responsible for developing a robust customer success model, building out the team, and establishing the operating system needed to convert connectivity and trial activity into reoccurring subscription revenue, service agreement growth, repair opportunities, and stronger customer relationships.
This role requires a leader who can create clarity and structure in an ambiguous environment where no prior company model currently exists, while ensuring the approach is simple, practical, and easy for the organization to adopt. The leader will be expected to create a practical, scalable, and commercially effective model that works across regional offices that builds digital SaaS revenue while supporting broader service agreement growth. This role will support a broader team focused on modernization of Trane’s service business and expansion of digital capabilities in the market.
What you will do (Essential Functions):
- Build and lead a customer success management team to support Trane Cloud digital trials across North America, fostering strong team commitment, engagement, and ownership.
- Develop the team structure, processes, tools, and success metrics required to manage and scale customer engagement throughout the trial lifecycle.
- Track equipment and systems with enabled cellular connectivity and determine the appropriate end-user and/or owner contacts to engage.
- Lead customer onboarding and engagement efforts to help users understand Trane Cloud capabilities, platform value, and relevant use cases.
- Sustain trial customer engagement through ongoing follow-up, monitoring of site activity, customer support, and resolution of questions throughout the trial period.
- Increase customer satisfaction and platform engagement by ensuring customers are actively using and realizing value from the platform.
- Establish and execute end-of-trial pathways, including continuation of paid subscription, transition to local sales offices for service discussions, repair support through digital triage, or structured follow-up for future engagement.
- Partner with local and regional sales offices to provide sales opportunities, including summary context, customer interests, and recommended next steps to support service growth.
- Create processes to close out customers not ready to move forward while maintaining opportunity tracking for re-engagement at a later date.
- Maximize revenue output from the customer trial funnel through subscription continuance, service agreement attachment, and repair/service tether opportunities.
- Collaborate with product, digital, service, and commercial teams to gather early customer feedback and translate insights into continuous improvement and investment opportunities.
- Lower the barrier of entry to customer acquisition for service sales teams by creating a simple, repeatable, and effective engagement model.
- Work with key stakeholders across the business to ensure alignment with customer coverage strategies, field initiatives, support models, and broader service modernization efforts.
- Evaluate organizational, process, and change management barriers associated with launching this new model and recommend practical solutions that make the approach easy to understand and adopt including in environments where change may be met with resistance.
- Support business cases, staffing strategies, and growth plans for scaling capabilities over time.
- Lead through influence, negotiation, and strong cross-functional communication to build alignment at all levels of the organization.
- Operate effectively in a remote environment, using strong virtual collaboration and time management skills, while supporting travel for in-person meetings, events, and training as needed.
What you will bring:
- Bachelor’s degree or relevant industry experience required. MBA or equivalent preferred.
- 7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required.
- HVAC experience, knowledge of building systems operation, service, and selling required.
- Strong business acumen with ability to connect customer engagement activity to revenue generation and service growth required.
- Previous SaaS sales experience and/or customer success management leadership experience highly preferred.
- Excellent written and verbal communication skills required.
- Demonstrated ability to lead through influence required.
- Strong quantitative and analytical skills required.
- Demonstrated ability to work cross-functionally as a highly effective team player and build alignment across regions, functions, and stakeholder groups required.
- Strong understanding of service business needs, customer engagement cycles, and the tradeoffs required to support growth across regions and functions required.
- Proven ability to initiate, lead, and problem solve in both in-person and virtual environments preferred.
Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $168,700.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Customer Success Director Job Roles in Minnesota
See all 70+ Customer Success Director Jobs in Minnesota
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Search Customer Success Director Jobs in MinnesotaCustomer Success Director Jobs in Minnesota: Frequently Asked Questions
Which companies in Minnesota sponsor visas for customer success directors?
Minneapolis-based companies with established visa sponsorship programs for senior customer success roles include Wolters Kluwer, Jamf, Calabrio, and Sievert Larsgaard & Short. Larger enterprise software and healthcare technology firms are the most consistent sponsors, as they have HR infrastructure to support H-1B petitions. Startups in the North Loop and Uptown districts occasionally sponsor but less predictably than established mid-market and enterprise companies.
Which visa types are most common for customer success director roles in Minnesota?
The H-1B is the most common visa category for customer success director positions in Minnesota, as the role typically requires a bachelor's degree in business, communications, or a related field, meeting the specialty occupation standard. L-1A visas are also used when candidates transfer from a multinational employer's foreign office into a Minnesota-based managerial role. O-1 visa petitions are less common but pursued by candidates with documented industry distinction.
Which cities in Minnesota have the most customer success director sponsorship jobs?
Minneapolis accounts for the largest share of customer success director openings with visa sponsorship in Minnesota, driven by its concentration of software, fintech, and enterprise SaaS companies. Saint Paul adds additional opportunities, particularly in healthcare IT and professional services. Rochester is a secondary market worth monitoring given Mayo Clinic's expanding technology and digital health divisions, which increasingly hire for senior customer success leadership.
How to find customer success director visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to browse customer success director roles posted by Minnesota employers who are open to sponsoring. Rather than sorting through thousands of unfiltered postings, you can narrow results to the Twin Cities and surrounding metro areas, focusing on companies with a documented history of filing H-1B petitions for senior customer success and account management positions.
Are there any Minnesota-specific considerations for customer success directors seeking visa sponsorship?
Minnesota's prevailing wage requirements under Department of Labor guidelines apply to H-1B petitions filed here, meaning employers must pay the wage level set for customer success director roles in the Minneapolis-Saint Paul metropolitan statistical area. The Twin Cities' strong university pipeline from the University of Minnesota produces competitive domestic candidates, so international applicants benefit from highlighting specialized industry expertise, particularly in healthtech, edtech, or enterprise SaaS, where local talent gaps are more pronounced.
What is the prevailing wage for sponsored customer success director jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.