Customer Success Director Visa Sponsorship Jobs in Wisconsin
Customer success director roles in Wisconsin are concentrated in Milwaukee and Madison, where software, health tech, and financial services employers regularly seek experienced candidates. Companies like Epic Systems, Northwestern Mutual, and Fiserv have hired for senior customer success leadership. Visa sponsorship at this level typically requires demonstrated enterprise account management experience and a qualifying specialty occupation degree.
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Get Access To All JobsPosition Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
Bachelor of Commerce/Business
Job Description
Role Summary
We are seeking a senior product leader to serve as Director, Commercial Product Management for Fraud Solutions, owning strategy, portfolio performance, and market growth across both card and non-card fraud products. This role sets the vision and commercial direction for a multi-product portfolio and leads cross-functional teams to deliver scalable fraud and risk solutions. The Director will partner closely with Sales, Technology, Operations, and key clients to accelerate growth, improve client outcomes, and strengthen market leadership in fraud prevention across payment channels.
Key Responsibilities
- Define and lead the portfolio strategy, roadmap, and lifecycle across card and non-card fraud solutions (ACH, Wire, Deposits, Card, RTP), ensuring alignment with enterprise priorities and market demand.
- Drive commercial performance and growth, including pricing strategy, market positioning, and long-range planning for the fraud solutions portfolio.
- Lead go-to-market strategy and execution at scale, shaping segmentation, sales enablement, and market expansion initiatives across client segments.
- Act as a senior thought partner to Sales and executive clients, supporting strategic deals, complex solutioning, and executive-level engagements.
- Drive portfolio evolution and innovation, identifying new market opportunities, partnerships, and adjacent capabilities (e.g., real-time payments, identity, AI-driven fraud detection).
- Oversee large-scale client migrations, integrations, and product delivery, ensuring strong execution across Technology, Operations, and external partners.
- Establish and govern KPIs and performance metrics across product health, fraud outcomes, adoption, and customer satisfaction; drive continuous improvement.
- Lead and develop product management talent, setting direction, coaching teams, and fostering a high-performance, customer-centric culture.
Required Qualifications
- 10+ years of experience in fraud, risk, or financial crimes product management, with increasing leadership responsibility.
- Strong expertise across card and non-card fraud domains, including ACH, wires, deposits, and card-based payments.
- Proven track record of owning product portfolios or business lines, driving growth and market adoption.
- Demonstrated ability to define and execute enterprise-level go-to-market strategies and influence senior stakeholders.
- Experience leading complex product environments, including integrations, large client implementations, and cross-functional delivery.
- Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at the executive level.
Preferred Qualifications
- Experience scaling fraud solutions within financial institutions or payments providers.
- Familiarity with modern fraud platforms, identity verification, and data-driven/AI-based risk solutions.
- Strong background in vendor partnerships, ecosystem development, and third-party integrations.
- Experience driving product expansion into new markets or adjacent capabilities (e.g., RTP, P2P, embedded finance).
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
Bachelor of Commerce/Business
Job Description
Role Summary
We are seeking a senior product leader to serve as Director, Commercial Product Management for Fraud Solutions, owning strategy, portfolio performance, and market growth across both card and non-card fraud products. This role sets the vision and commercial direction for a multi-product portfolio and leads cross-functional teams to deliver scalable fraud and risk solutions. The Director will partner closely with Sales, Technology, Operations, and key clients to accelerate growth, improve client outcomes, and strengthen market leadership in fraud prevention across payment channels.
Key Responsibilities
- Define and lead the portfolio strategy, roadmap, and lifecycle across card and non-card fraud solutions (ACH, Wire, Deposits, Card, RTP), ensuring alignment with enterprise priorities and market demand.
- Drive commercial performance and growth, including pricing strategy, market positioning, and long-range planning for the fraud solutions portfolio.
- Lead go-to-market strategy and execution at scale, shaping segmentation, sales enablement, and market expansion initiatives across client segments.
- Act as a senior thought partner to Sales and executive clients, supporting strategic deals, complex solutioning, and executive-level engagements.
- Drive portfolio evolution and innovation, identifying new market opportunities, partnerships, and adjacent capabilities (e.g., real-time payments, identity, AI-driven fraud detection).
- Oversee large-scale client migrations, integrations, and product delivery, ensuring strong execution across Technology, Operations, and external partners.
- Establish and govern KPIs and performance metrics across product health, fraud outcomes, adoption, and customer satisfaction; drive continuous improvement.
- Lead and develop product management talent, setting direction, coaching teams, and fostering a high-performance, customer-centric culture.
Required Qualifications
- 10+ years of experience in fraud, risk, or financial crimes product management, with increasing leadership responsibility.
- Strong expertise across card and non-card fraud domains, including ACH, wires, deposits, and card-based payments.
- Proven track record of owning product portfolios or business lines, driving growth and market adoption.
- Demonstrated ability to define and execute enterprise-level go-to-market strategies and influence senior stakeholders.
- Experience leading complex product environments, including integrations, large client implementations, and cross-functional delivery.
- Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at the executive level.
Preferred Qualifications
- Experience scaling fraud solutions within financial institutions or payments providers.
- Familiarity with modern fraud platforms, identity verification, and data-driven/AI-based risk solutions.
- Strong background in vendor partnerships, ecosystem development, and third-party integrations.
- Experience driving product expansion into new markets or adjacent capabilities (e.g., RTP, P2P, embedded finance).
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Customer Success Director Job Roles in Wisconsin
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Search Customer Success Director Jobs in WisconsinCustomer Success Director Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for customer success directors?
Epic Systems in Verona is one of the most active Wisconsin employers sponsoring work visas for experienced customer success professionals given its global software client base. Milwaukee-based employers like Fiserv, Northwestern Mutual, and Kohl's technology divisions have also filed H-1B visa sponsorships for senior customer-facing roles. Smaller SaaS companies in the Madison area occasionally sponsor at this level when a candidate's background is highly specialized.
Which visa types are most common for customer success director roles in Wisconsin?
The H-1B is the most common visa for customer success directors in Wisconsin, as the role typically qualifies as a specialty occupation requiring a relevant bachelor's degree in business, information systems, or a related field. Candidates with extraordinary recognition in customer success leadership may explore the O-1A. Those transferring within a multinational company may qualify for the L-1A, which applies to managers and executives.
Which cities in Wisconsin have the most customer success director sponsorship jobs?
Madison and Milwaukee account for the overwhelming majority of customer success director sponsorship opportunities in Wisconsin. Madison benefits from Epic Systems' large presence and a growing tech startup cluster near the University of Wisconsin campus. Milwaukee draws candidates into financial services, insurance technology, and enterprise software firms. Green Bay has a smaller but active employer base, primarily in manufacturing technology and logistics software.
How to find customer success director visa sponsorship jobs in Wisconsin?
Migrate Mate is built specifically for international job seekers and filters customer success director roles in Wisconsin by visa sponsorship eligibility, so you're not sifting through listings from employers who won't sponsor. The platform surfaces roles from companies with documented H-1B filing histories, which is particularly useful for senior positions like this where sponsorship willingness varies significantly by employer size and industry.
Are there state-specific considerations for customer success director visa sponsorship in Wisconsin?
Wisconsin does not have state-level visa programs, so federal H-1B rules and Department of Labor prevailing wage requirements govern sponsorship. At the director level, DOL wage determinations typically place roles in higher wage tiers, which employers must meet or exceed on the Labor Condition Application. The University of Wisconsin system also feeds a pipeline of international talent into Madison's tech sector, creating familiarity with sponsorship processes among local employers.
What is the prevailing wage for sponsored customer success director jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.