Customer Success Director Visa Sponsorship Jobs in California
Customer success director roles in California are concentrated in the San Francisco Bay Area and Los Angeles, where companies like Salesforce, Adobe, Zendesk, and hundreds of SaaS startups actively hire senior CS leadership. California's technology sector makes it one of the most active states for employer-sponsored visas at the director level.
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Get Access To All JobsINTRODUCTION
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
JOB DESCRIPTION:
As the Director of the LATAM Customer Success team, you will lead, coach, and develop a high-performing organization of CSMs dedicated to driving value and long-term success for customers across LATAM. You will oversee the complete customer lifecycle—onboarding through renewal—ensuring measurable improvements in customer activation, adoption, retention, expansion, and satisfaction.
A critical requirement for this role is prior experience directly managing or leading Customer Success teams within the LATAM market. The LATAM region has unique cultural, business, and operational dynamics, and we need a leader who understands them deeply and can work seamlessly across diverse markets.
You will also serve as the senior escalation point and strategic voice of the customer, collaborating closely with Professional Services, Sales, Success Engineering, Support, Channel, and other GTM partners to deliver unified, impactful customer outcomes.
This role requires exceptional communication skills and fluency in Spanish and English. Portuguese is a strong plus given the scale of our presence in Brazil.
Key Responsibilities
Leadership & LATAM Team Management
- Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
- Apply deep regional knowledge to guide customer strategy, team processes, and cross-functional alignment.
- Support career development, operational rigor, and leadership readiness across the LATAM CSM organization.
Customer Outcomes & Operational Ownership
- Own Gross Revenue Retention and reduce churn across the LATAM Enterprise portfolio.
- Drive customer value realization to support strong renewals and expansions.
- Maintain accurate forecasting across retention and growth KPIs.
- Champion a frictionless, value-driven customer journey across every touchpoint.
Cross-Functional & GTM Collaboration
- Partner closely with Sales, Renewals, Professional Services, Success Engineering, Support, and Channel to deliver cohesive customer outcomes.
- Serve as the primary escalation point for customer issues within LATAM.
- Represent the voice of LATAM customers to internal stakeholders and influence product, process, and strategic decisions.
Strategic Execution
- Implement scalable processes to support rapid growth across LATAM.
- Empower the team to innovate, problem-solve, and deliver exceptional customer experiences.
- Manage competing priorities with expert judgment and clarity in a dynamic, evolving environment.
Required Experience & Qualifications
- Mandatory: Direct leadership experience managing Customer Success teams within LATAM.
- Languages: Fluency in Spanish and English; Portuguese highly preferred.
- Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment.
- Proven experience in subscription-based models: renewals, negotiations, upselling, cross-selling.
- Track record of operational excellence, strategic prioritization, and empathetic team leadership.
- Strong understanding of the cybersecurity landscape and regional GTM dynamics.
- Demonstrated success leading, inspiring, and scaling high-performing teams.
- Strong grasp of recurring revenue value drivers and enterprise account strategy.
- Passion for cybersecurity, customer advocacy, and developing high-impact teams.
- Travel in territory required.
Benefits:
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance Discount
- Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
INTRODUCTION
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
JOB DESCRIPTION:
As the Director of the LATAM Customer Success team, you will lead, coach, and develop a high-performing organization of CSMs dedicated to driving value and long-term success for customers across LATAM. You will oversee the complete customer lifecycle—onboarding through renewal—ensuring measurable improvements in customer activation, adoption, retention, expansion, and satisfaction.
A critical requirement for this role is prior experience directly managing or leading Customer Success teams within the LATAM market. The LATAM region has unique cultural, business, and operational dynamics, and we need a leader who understands them deeply and can work seamlessly across diverse markets.
You will also serve as the senior escalation point and strategic voice of the customer, collaborating closely with Professional Services, Sales, Success Engineering, Support, Channel, and other GTM partners to deliver unified, impactful customer outcomes.
This role requires exceptional communication skills and fluency in Spanish and English. Portuguese is a strong plus given the scale of our presence in Brazil.
Key Responsibilities
Leadership & LATAM Team Management
- Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
- Apply deep regional knowledge to guide customer strategy, team processes, and cross-functional alignment.
- Support career development, operational rigor, and leadership readiness across the LATAM CSM organization.
Customer Outcomes & Operational Ownership
- Own Gross Revenue Retention and reduce churn across the LATAM Enterprise portfolio.
- Drive customer value realization to support strong renewals and expansions.
- Maintain accurate forecasting across retention and growth KPIs.
- Champion a frictionless, value-driven customer journey across every touchpoint.
Cross-Functional & GTM Collaboration
- Partner closely with Sales, Renewals, Professional Services, Success Engineering, Support, and Channel to deliver cohesive customer outcomes.
- Serve as the primary escalation point for customer issues within LATAM.
- Represent the voice of LATAM customers to internal stakeholders and influence product, process, and strategic decisions.
Strategic Execution
- Implement scalable processes to support rapid growth across LATAM.
- Empower the team to innovate, problem-solve, and deliver exceptional customer experiences.
- Manage competing priorities with expert judgment and clarity in a dynamic, evolving environment.
Required Experience & Qualifications
- Mandatory: Direct leadership experience managing Customer Success teams within LATAM.
- Languages: Fluency in Spanish and English; Portuguese highly preferred.
- Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment.
- Proven experience in subscription-based models: renewals, negotiations, upselling, cross-selling.
- Track record of operational excellence, strategic prioritization, and empathetic team leadership.
- Strong understanding of the cybersecurity landscape and regional GTM dynamics.
- Demonstrated success leading, inspiring, and scaling high-performing teams.
- Strong grasp of recurring revenue value drivers and enterprise account strategy.
- Passion for cybersecurity, customer advocacy, and developing high-impact teams.
- Travel in territory required.
Benefits:
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance Discount
- Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
Customer Success Director Job Roles in California
See all 354+ Customer Success Director Jobs in California
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Search Customer Success Director Jobs in CaliforniaCustomer Success Director Jobs in California: Frequently Asked Questions
Which companies sponsor visas for customer success directors in California?
Large enterprise software companies are the most consistent sponsors for customer success director roles in California. Salesforce, Adobe, Workday, ServiceNow, and Zendesk have established immigration programs and regularly file H-1B visa petitions for senior customer success positions. Mid-size SaaS companies headquartered in San Francisco and Silicon Valley also sponsor at this level, particularly when hiring internationally experienced candidates with domain expertise in enterprise accounts.
Which visa types are most common for customer success director roles in California?
The H-1B is the most common visa for customer success directors in California, as the role typically requires a bachelor's degree or higher in business, communications, or a related field and qualifies as a specialty occupation. Candidates with extraordinary ability in customer success leadership may also pursue the O-1A. Senior leaders transferring from a foreign office of a California employer may qualify for an L-1A intracompany transferee visa.
Which cities in California have the most customer success director sponsorship jobs?
San Francisco and the broader Bay Area account for the largest share of customer success director sponsorship opportunities in California, driven by the concentration of enterprise SaaS companies. San Jose and Santa Clara are strong secondary markets given the density of tech headquarters. Los Angeles has a growing base of sponsoring employers in media technology, e-commerce, and fintech, making it the leading market outside the Bay Area.
How to find customer success director visa sponsorship jobs in California?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search customer success director roles in California without sifting through positions that don't offer sponsorship. You can narrow results by location, company size, and industry. Because California's SaaS sector moves quickly, checking Migrate Mate regularly gives you early visibility into newly posted director-level roles from companies with active immigration programs.
Are there role-specific or California-specific factors that affect visa sponsorship for customer success directors?
California employers filing H-1B petitions for customer success directors must meet Department of Labor prevailing wage requirements for the specific metro area, which vary between San Francisco, Los Angeles, and smaller markets. The director-level title generally supports a strong specialty occupation argument, but employers still need to document degree requirements clearly in the petition. California's large number of cap-exempt research institutions and nonprofits can also create alternative H-1B pathways outside the annual lottery for some roles.
What is the prevailing wage for sponsored customer success director jobs in California?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.