Customer Success Director Visa Sponsorship Jobs in Indiana
Indiana's customer success director roles are concentrated in Indianapolis, with growing demand from tech-adjacent firms, health tech companies like Salesforce-integrated insurers, and SaaS platforms expanding in the Midwest. Employers across the state sponsor H-1B visas for senior CS leadership positions, making Indiana a viable destination for international professionals in customer success.
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Get Access To All JobsINTRODUCTION
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Customer Success Adoption team is looking for a highly driven and collaborative Director to lead research and strategy for Salesforce Industries Adoption. Salesforce Industries delivers purpose-built, out-of-the-box solutions for sectors including Financial Services, Health & Life Sciences, Manufacturing, Energy & Utilities, and the Public Sector — and our customers are navigating the complex shift from generic CRM deployments to deep, industry-specific digital transformation.
This is a high-impact, cross-functional leadership role that blends rigorous research, data analysis, and executive program execution. You will act as the strategic bridge between Salesforce Industries product innovation and customer value realization. You won’t just track adoption; you will investigate why customers struggle to realize the full potential of industry-specific capabilities, identify the “Adoption Paths” that lead to healthy outcomes in each vertical, and codify those insights into scalable programs. You will synthesize insights into strategic recommendations that influence Product, Customer Success, and Digital teams — helping us move from high-touch intervention to high-scale digital guidance across our entire Industries portfolio.
YOUR IMPACT
- Drive Industries Adoption Leadership: Establish yourself as the authoritative voice on adoption strategy across Salesforce Industries, influencing C-suite and product roadmap decisions.
- Scale Success: Move our Industries adoption strategy from relying solely on CSMs to utilizing data-backed recommendations that inform digital channels and scaled programs across all verticals.
- Operationalize Vertical Value: Create frameworks that allow customers to measure industry-specific outcomes — e.g., “reduced claims processing time by 30%” in Financial Services or “improved patient engagement by 25%” in Health Cloud.
- Empower the Field: Equip field teams and executive sponsors with data-backed playbooks and compelling narratives that drive healthy adoption conversations with industry leaders.
- Cross-Functional Executive Influence: Represent the Customer Success org in cross-functional leadership forums, serving as the connective tissue between Industries Product, Sales, and CS leadership.
REQUIREMENTS
- 12+ years in Management Consulting, Strategy, or Customer Success roles with demonstrated people leadership experience, ideally focused on industry-specific B2B enterprise software.
- Strategic Leadership: Proven ability to generate executive-level strategic insights that drive measurable business outcomes, shaping go-to-market and product strategy.
- Industry Operations Fluency: Familiarity with the metrics and regulatory landscape that matter to leaders across Financial Services, Healthcare, Manufacturing, or Public Sector verticals.
- Adoption Architect: Experience breaking down complex, vertical-specific products into step-by-step maturity models or success methodologies consumable by customers and field teams.
- Data-Driven Mindset: Strong analytical skills with the ability to identify cross-vertical trends, build scalable frameworks, and guide executive decisions through data (SQL/Tableau proficiency a plus).
- People Leadership: Demonstrated ability to lead, mentor, and grow high-performing strategy teams in a fast-paced enterprise environment.
- Curiosity & Empathy: A genuine desire to understand the challenges of industry-specific implementations and translate customer empathy into systemic solutions.
PREFERRED QUALIFICATIONS
- MBA or advanced degree in business, analytics, or a related field.
- Hands-on experience with Salesforce Industries products (Financial Services Cloud, Health Cloud, Manufacturing Cloud, Energy & Utilities Cloud, or Public Sector Solutions).
- Familiarity with OmniStudio, Data Cloud, or other Salesforce Industries platform technologies.
- Proficiency in data visualization tools (e.g., Tableau, CRM Analytics).
- Passion for innovation and the future of industry-specific customer success at enterprise scale.
COMPENSATION
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
ACCOMMODATIONS
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt-out options.
POSTING STATEMENT
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
INTRODUCTION
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Customer Success Adoption team is looking for a highly driven and collaborative Director to lead research and strategy for Salesforce Industries Adoption. Salesforce Industries delivers purpose-built, out-of-the-box solutions for sectors including Financial Services, Health & Life Sciences, Manufacturing, Energy & Utilities, and the Public Sector — and our customers are navigating the complex shift from generic CRM deployments to deep, industry-specific digital transformation.
This is a high-impact, cross-functional leadership role that blends rigorous research, data analysis, and executive program execution. You will act as the strategic bridge between Salesforce Industries product innovation and customer value realization. You won’t just track adoption; you will investigate why customers struggle to realize the full potential of industry-specific capabilities, identify the “Adoption Paths” that lead to healthy outcomes in each vertical, and codify those insights into scalable programs. You will synthesize insights into strategic recommendations that influence Product, Customer Success, and Digital teams — helping us move from high-touch intervention to high-scale digital guidance across our entire Industries portfolio.
YOUR IMPACT
- Drive Industries Adoption Leadership: Establish yourself as the authoritative voice on adoption strategy across Salesforce Industries, influencing C-suite and product roadmap decisions.
- Scale Success: Move our Industries adoption strategy from relying solely on CSMs to utilizing data-backed recommendations that inform digital channels and scaled programs across all verticals.
- Operationalize Vertical Value: Create frameworks that allow customers to measure industry-specific outcomes — e.g., “reduced claims processing time by 30%” in Financial Services or “improved patient engagement by 25%” in Health Cloud.
- Empower the Field: Equip field teams and executive sponsors with data-backed playbooks and compelling narratives that drive healthy adoption conversations with industry leaders.
- Cross-Functional Executive Influence: Represent the Customer Success org in cross-functional leadership forums, serving as the connective tissue between Industries Product, Sales, and CS leadership.
REQUIREMENTS
- 12+ years in Management Consulting, Strategy, or Customer Success roles with demonstrated people leadership experience, ideally focused on industry-specific B2B enterprise software.
- Strategic Leadership: Proven ability to generate executive-level strategic insights that drive measurable business outcomes, shaping go-to-market and product strategy.
- Industry Operations Fluency: Familiarity with the metrics and regulatory landscape that matter to leaders across Financial Services, Healthcare, Manufacturing, or Public Sector verticals.
- Adoption Architect: Experience breaking down complex, vertical-specific products into step-by-step maturity models or success methodologies consumable by customers and field teams.
- Data-Driven Mindset: Strong analytical skills with the ability to identify cross-vertical trends, build scalable frameworks, and guide executive decisions through data (SQL/Tableau proficiency a plus).
- People Leadership: Demonstrated ability to lead, mentor, and grow high-performing strategy teams in a fast-paced enterprise environment.
- Curiosity & Empathy: A genuine desire to understand the challenges of industry-specific implementations and translate customer empathy into systemic solutions.
PREFERRED QUALIFICATIONS
- MBA or advanced degree in business, analytics, or a related field.
- Hands-on experience with Salesforce Industries products (Financial Services Cloud, Health Cloud, Manufacturing Cloud, Energy & Utilities Cloud, or Public Sector Solutions).
- Familiarity with OmniStudio, Data Cloud, or other Salesforce Industries platform technologies.
- Proficiency in data visualization tools (e.g., Tableau, CRM Analytics).
- Passion for innovation and the future of industry-specific customer success at enterprise scale.
COMPENSATION
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
ACCOMMODATIONS
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt-out options.
POSTING STATEMENT
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Customer Success Director Job Roles in Indiana
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Search Customer Success Director Jobs in IndianaCustomer Success Director Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer success directors?
Indianapolis-based employers are the most active sponsors for customer success director roles in Indiana. Companies in health tech, fintech, and enterprise SaaS, including firms like Salesforce partners, ExactTarget alumni ventures, and insurance technology providers, have filed H-1B petitions for senior customer success positions. Larger technology employers with Indiana offices, such as Genesys and Cummins digital divisions, have also sponsored director-level roles.
Which visa types are most common for customer success director roles in Indiana?
The H-1B is the most common visa category for customer success director roles in Indiana, as the position typically requires a bachelor's degree in business, communications, or a related field, satisfying the specialty occupation requirement. L-1A intraviewer visas apply when candidates transfer from a foreign parent or affiliate company into a managerial role. O-1 visas are rarely used for this role type unless the candidate has documented extraordinary achievement.
Which cities in Indiana have the most customer success director sponsorship jobs?
Indianapolis accounts for the large majority of customer success director visa sponsorship activity in Indiana, given its concentration of technology companies, insurance industry headquarters, and corporate regional offices. Bloomington has a smaller but active tech employer base connected to Indiana University's business and informatics programs. Fort Wayne and South Bend see occasional openings at manufacturing software and logistics technology firms operating in those markets.
How to find customer success director visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success director openings in Indiana where employers have indicated willingness to sponsor. Rather than sorting through unfiltered postings, you can search Migrate Mate for Indiana-based roles in this category and see which companies are actively hiring international candidates for CS director positions.
Are there state-specific considerations for customer success director sponsorship jobs in Indiana?
Indiana does not impose state-level visa sponsorship requirements beyond federal H-1B obligations, but employers must file a Labor Condition Application with the Department of Labor confirming the offered wage meets the prevailing wage for the Indianapolis or relevant metropolitan area. Indiana's relatively lower cost of living compared to coastal tech hubs can influence prevailing wage determinations. The state's growing health tech and logistics software sectors create consistent demand for customer-facing leadership with technical backgrounds.
What is the prevailing wage for sponsored customer success director jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.