Customer Success Director Visa Sponsorship Jobs in Indiana
Indiana's customer success director roles are concentrated in Indianapolis, with growing demand from tech-adjacent firms, health tech companies like Salesforce-integrated insurers, and SaaS platforms expanding in the Midwest. Employers across the state sponsor H-1B visas for senior CS leadership positions, making Indiana a viable destination for international professionals in customer success.
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Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Summary
Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
Customer Success Director Job Roles in Indiana
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Search Customer Success Director Jobs in IndianaCustomer Success Director Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer success directors?
Indianapolis-based employers are the most active sponsors for customer success director roles in Indiana. Companies in health tech, fintech, and enterprise SaaS, including firms like Salesforce partners, ExactTarget alumni ventures, and insurance technology providers, have filed H-1B petitions for senior customer success positions. Larger technology employers with Indiana offices, such as Genesys and Cummins digital divisions, have also sponsored director-level roles.
Which visa types are most common for customer success director roles in Indiana?
The H-1B is the most common visa category for customer success director roles in Indiana, as the position typically requires a bachelor's degree in business, communications, or a related field, satisfying the specialty occupation requirement. L-1A intraviewer visas apply when candidates transfer from a foreign parent or affiliate company into a managerial role. O-1 visas are rarely used for this role type unless the candidate has documented extraordinary achievement.
Which cities in Indiana have the most customer success director sponsorship jobs?
Indianapolis accounts for the large majority of customer success director visa sponsorship activity in Indiana, given its concentration of technology companies, insurance industry headquarters, and corporate regional offices. Bloomington has a smaller but active tech employer base connected to Indiana University's business and informatics programs. Fort Wayne and South Bend see occasional openings at manufacturing software and logistics technology firms operating in those markets.
How to find customer success director visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success director openings in Indiana where employers have indicated willingness to sponsor. Rather than sorting through unfiltered postings, you can search Migrate Mate for Indiana-based roles in this category and see which companies are actively hiring international candidates for CS director positions.
Are there state-specific considerations for customer success director sponsorship jobs in Indiana?
Indiana does not impose state-level visa sponsorship requirements beyond federal H-1B obligations, but employers must file a Labor Condition Application with the Department of Labor confirming the offered wage meets the prevailing wage for the Indianapolis or relevant metropolitan area. Indiana's relatively lower cost of living compared to coastal tech hubs can influence prevailing wage determinations. The state's growing health tech and logistics software sectors create consistent demand for customer-facing leadership with technical backgrounds.
What is the prevailing wage for sponsored customer success director jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.