Customer Success Director Visa Sponsorship Jobs in Maryland
Maryland's customer success director roles are concentrated around the Baltimore-Washington corridor, with major employers including Leidos, Tenable, CrowdStrike, and a dense cluster of SaaS, cybersecurity, and federal technology contractors. The state's proximity to D.C. federal agencies drives demand for enterprise-facing customer success leadership, making it an active market for international candidates seeking visa sponsorship.
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Get Access To All JobsINTRODUCTION
The primary purpose of the Academic Success Advisor is to assist students in achieving their educational goals and to provide opportunities for them to enhance their academic, career, and personal development. Academic Success Advisors provide holistic advising to understand students’ lives to support students and remove barriers to their educational, career and life goals. This includes helping students develop individualized academic, career, and financial plans in close collaboration with other student support units.
Position Accountabilities
Counseling and Advising: Follow best practices from NACADA on helping students choose degrees, modalities and courses based on students’ interests and strengths. Assist as students complete their classes, navigate their degree plans, and re-enroll. Ensure students have accurate and timely information, access to appropriate academic and financial assistance, plus appropriate curricular and co-curricular support. Execute orientation and planning interviews with students in the first 2 weeks of the first term of enrollment: in person, online, by phone, or other strategy. Execute regularly scheduled check-ins for each student during progress to degree. Execute proactive and intentional notifications to students to complete necessary financial aid, registration, confirmation, VA, and associated processes within 24 hours of receiving alerts.
Retention: Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction – respond to risk alerts and proactively contact students within 3 business days. Utilize available technologies and the university constituent relationship management (CRM) system to provide student status reports, alert necessary resource personnel, conduct outreach and record interactions.
Support services: Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and International Student Services. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, and more. Collaborate with FYE program to support academic resilience and work with Faculty Advisors to coordinate support.
Liaison: Connect students with appropriate student engagement and offsite opportunities – based on their major, interests, location, and mode of delivery. Work behind the scenes with staff and faculty throughout Park, including Faculty Advisors, Academic Advisors, Campus Center Directors, Academic Support Services, Military & Veteran Student Services, Park Distance Learning, Financial Aid, Registrar’s Office, Career Development, Athletics, and International Student Services.
Planning and Development: Identify and document issues that arise in relation to schedule conflicts, course rotations, and other barriers to student success. Inform planning and policy revisions to support student success in collaboration with other units. Create optimal schedules for first year students in following best practices for student retention and success, including on ground classes, attention to course pairing, and pre-professional course guidance.
Position Requirements:
- Bachelor’s Degree required; Master’s degree preferred.
- Strong problem solving skills and attention to detail.
- Ability to work both face-to-face and in a virtual environment, making email, chat, or phone interactions with students.
- Strong interpersonal and written communication skills.
- Able to work on a non-traditional schedule, specifically evenings and weekends.
- Preference given to Veterans or candidates with military experience or affiliation.
- Preference given to candidates with working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, call center, and constituent relationship management (CRM) systems.
- Preference given to candidates with advising or career counseling experience.
- Preference given to candidates with international experiences or knowledge of international student processes.
- Preference given to applicants who speak multiple languages.
- Must be able to work with a diverse student and faculty population.
Physical Requirements
- Must be able to navigate Parkville Campus which may require walking and climbing stairs.
- Standing, lifting, carrying and basic use hand tools.
- Visual acuity and ability to hear and communicate.
Founded in 1875, Park University is a private, liberal arts university. Park’s flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.
Qualified applicants must upload a resume and cover letter that includes salary requirements.
INTRODUCTION
The primary purpose of the Academic Success Advisor is to assist students in achieving their educational goals and to provide opportunities for them to enhance their academic, career, and personal development. Academic Success Advisors provide holistic advising to understand students’ lives to support students and remove barriers to their educational, career and life goals. This includes helping students develop individualized academic, career, and financial plans in close collaboration with other student support units.
Position Accountabilities
Counseling and Advising: Follow best practices from NACADA on helping students choose degrees, modalities and courses based on students’ interests and strengths. Assist as students complete their classes, navigate their degree plans, and re-enroll. Ensure students have accurate and timely information, access to appropriate academic and financial assistance, plus appropriate curricular and co-curricular support. Execute orientation and planning interviews with students in the first 2 weeks of the first term of enrollment: in person, online, by phone, or other strategy. Execute regularly scheduled check-ins for each student during progress to degree. Execute proactive and intentional notifications to students to complete necessary financial aid, registration, confirmation, VA, and associated processes within 24 hours of receiving alerts.
Retention: Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction – respond to risk alerts and proactively contact students within 3 business days. Utilize available technologies and the university constituent relationship management (CRM) system to provide student status reports, alert necessary resource personnel, conduct outreach and record interactions.
Support services: Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and International Student Services. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, and more. Collaborate with FYE program to support academic resilience and work with Faculty Advisors to coordinate support.
Liaison: Connect students with appropriate student engagement and offsite opportunities – based on their major, interests, location, and mode of delivery. Work behind the scenes with staff and faculty throughout Park, including Faculty Advisors, Academic Advisors, Campus Center Directors, Academic Support Services, Military & Veteran Student Services, Park Distance Learning, Financial Aid, Registrar’s Office, Career Development, Athletics, and International Student Services.
Planning and Development: Identify and document issues that arise in relation to schedule conflicts, course rotations, and other barriers to student success. Inform planning and policy revisions to support student success in collaboration with other units. Create optimal schedules for first year students in following best practices for student retention and success, including on ground classes, attention to course pairing, and pre-professional course guidance.
Position Requirements:
- Bachelor’s Degree required; Master’s degree preferred.
- Strong problem solving skills and attention to detail.
- Ability to work both face-to-face and in a virtual environment, making email, chat, or phone interactions with students.
- Strong interpersonal and written communication skills.
- Able to work on a non-traditional schedule, specifically evenings and weekends.
- Preference given to Veterans or candidates with military experience or affiliation.
- Preference given to candidates with working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, call center, and constituent relationship management (CRM) systems.
- Preference given to candidates with advising or career counseling experience.
- Preference given to candidates with international experiences or knowledge of international student processes.
- Preference given to applicants who speak multiple languages.
- Must be able to work with a diverse student and faculty population.
Physical Requirements
- Must be able to navigate Parkville Campus which may require walking and climbing stairs.
- Standing, lifting, carrying and basic use hand tools.
- Visual acuity and ability to hear and communicate.
Founded in 1875, Park University is a private, liberal arts university. Park’s flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.
Qualified applicants must upload a resume and cover letter that includes salary requirements.
Customer Success Director Job Roles in Maryland
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Search Customer Success Director Jobs in MarylandCustomer Success Director Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Maryland?
Maryland's strongest sponsors for customer success director roles include cybersecurity and federal tech firms such as Tenable, Leidos, SAIC, and CrowdStrike, along with healthcare IT companies operating out of the Baltimore metro. Larger enterprise SaaS companies with Maryland offices also have established H-1B visa sponsorship histories. Sponsorship willingness is more common at mid-to-large companies with dedicated HR and legal infrastructure than at early-stage startups.
Which visa types are most common for customer success director roles in Maryland?
The H-1B is the most common visa for customer success directors in Maryland, provided the role is structured as a specialty occupation requiring a bachelor's degree or higher in a specific field such as business, marketing, or information systems. L-1A intracompany transferee visas are also relevant for candidates moving from a foreign affiliate into a U.S. managerial role. O-1 visas occasionally apply for candidates with demonstrated extraordinary achievement in the field.
How to find customer success director visa sponsorship jobs in Maryland?
Migrate Mate is the most direct way to find customer success director roles in Maryland where employers are open to visa sponsorship. Rather than filtering through thousands of generic postings, Migrate Mate surfaces positions specifically tagged for sponsorship, saving time for candidates on H-1B, OPT, or other work authorization. Filtering by Maryland and the customer success director role type narrows results to the Baltimore-Washington corridor where hiring is most active.
Which cities in Maryland have the most customer success director sponsorship jobs?
Bethesda, Rockville, and the broader Montgomery County area account for the highest concentration of customer success director openings in Maryland, driven by the density of federal contractors and enterprise technology firms. Baltimore also has a meaningful share, particularly in healthcare IT and fintech. Columbia and Annapolis see smaller but steady demand from mid-market SaaS companies serving government and commercial clients.
Are there state-specific or role-specific factors that affect sponsorship for customer success directors in Maryland?
Maryland's large federal contracting sector creates a nuance worth understanding: some customer success director roles tied to government contracts require security clearances, which are generally not accessible to foreign nationals who aren't permanent residents or citizens. This narrows the pool of sponsoring employers to those serving commercial markets or unclassified federal programs. Candidates from universities like University of Maryland and Johns Hopkins also feed into Maryland's tech hiring pipeline, so competition for sponsored roles can be meaningful.
What is the prevailing wage for sponsored customer success director jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.