Customer Success Director Visa Sponsorship Jobs in Tennessee
Tennessee's customer success director roles are concentrated in Nashville's healthcare technology and software sectors, with employers like Asurion, Healthstream, and Avenue Bank building out post-sale leadership teams. Smaller but active markets in Memphis and Knoxville round out sponsorship opportunities, particularly in logistics software and manufacturing technology firms.
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Get Access To All JobsINTRODUCTION
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
ROLE AND RESPONSIBILITIES
The Director of Programs – Endurance is responsible for leading the development, planning, and execution of all programmatic activities within the assigned national and regional areas. This role:
- Provides strategic leadership for ALSAC’s national endurance fundraising portfolio, supporting large‑scale peer‑to‑peer running and active lifestyle events.
- Cultivates strong cross-functional partnerships, drives strategic initiatives, and delivers resources that support revenue growth and operational efficiency for all assigned programs.
- Plays a key role in identifying and evaluating future endurance fundraising growth opportunities aligned with ALSAC’s mission and brand.
- Oversees program budgets and ensures alignment with organizational goals.
Essential Job Functions
Execute Strategic Initiatives:
Implements strategies that enable ALSAC to meet critical organizational goals while supporting broader business objectives in an effective and efficient manner. Leads the development and execution of national endurance fundraising strategies that drive participant engagement, fundraising performance, and long‑term sustainability.
Lead and Develop Talent:
Manages, mentors, and coaches a diverse, high-performing team in a fast-paced environment, fostering professional growth and strong team performance. Builds team capabilities to effectively manage complex endurance fundraising programs and partner relationships.
Strengthen Operational Excellence:
Ensures adherence to organizational policies and procedures to enhance effectiveness. Operates within established budget parameters and builds problem‑solving capabilities across the team. Balances fundraising growth, participant experience, and operational complexity across multiple endurance initiatives.
Represent ALSAC–St. Jude Professionally:
Maintains positive, productive relationships with third‑party organizations and volunteers; represents ALSAC–St. Jude Children’s Research Hospital in a manner that reflects positively on the organization and its mission. Serves as a senior leader in national endurance event and partner relationships, ensuring strong alignment between ALSAC’s goals and partner expectations.
Drive Program Success:
Leads the development and execution of annual strategic and operational plans for all assigned programs, including setting fundraising methodologies, targets, and performance outcomes. Oversees fundraising performance across a portfolio of endurance events, using data to inform strategy, prioritize investments, and drive continuous improvement.
Ensure Cross‑Geographic Alignment:
Collaborates with local staff and leadership to communicate national strategies, ensuring program consistency and alignment across all markets. Supports effective execution of endurance fundraising programs across diverse geographies and market structures.
Oversee Training and Development:
Directs the creation and delivery of program‑specific training curricula. Leads planning and implementation of program seminars, workshops, and learning sessions. Ensures staff and volunteers are equipped to support endurance fundraisers through effective coaching, stewardship, and engagement strategies.
Analyze and Optimize Performance:
Applies critical thinking and problem‑solving to evaluate program performance. Identifies strengths, gaps, and opportunities; makes data‑driven decisions to enhance results and achieve budget expectations. Uses registration, fundraising, and engagement data to inform strategic decisions and improve participant and fundraiser outcomes.
Maintain Key Partnerships:
Builds and sustains strong working relationships with third‑party partners and volunteers to support program success and organizational visibility. Collaborates with partners to identify opportunities for program growth, innovation, and enhanced participant experiences.
BASIC QUALIFICATIONS
- 6+ years of relevant experience required; bachelor’s degree preferred
- Demonstrated experience in endurance or active‑lifestyle peer‑to‑peer fundraising programs
- Knowledge of fundraising principles, including peer‑to‑peer strategies within the nonprofit sector
- Experience with budgeting, internal communication, and special events fundraising
- Understanding of data processing applications
- Familiarity with the endurance, running, or active lifestyle industry preferred
- Strong understanding of general management practices
- Ability to communicate clearly and effectively, both verbally and in writing
- Ability to interpret and act upon complex written and verbal instructions
BENEFITS & PERKS
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
INTRODUCTION
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
ROLE AND RESPONSIBILITIES
The Director of Programs – Endurance is responsible for leading the development, planning, and execution of all programmatic activities within the assigned national and regional areas. This role:
- Provides strategic leadership for ALSAC’s national endurance fundraising portfolio, supporting large‑scale peer‑to‑peer running and active lifestyle events.
- Cultivates strong cross-functional partnerships, drives strategic initiatives, and delivers resources that support revenue growth and operational efficiency for all assigned programs.
- Plays a key role in identifying and evaluating future endurance fundraising growth opportunities aligned with ALSAC’s mission and brand.
- Oversees program budgets and ensures alignment with organizational goals.
Essential Job Functions
Execute Strategic Initiatives:
Implements strategies that enable ALSAC to meet critical organizational goals while supporting broader business objectives in an effective and efficient manner. Leads the development and execution of national endurance fundraising strategies that drive participant engagement, fundraising performance, and long‑term sustainability.
Lead and Develop Talent:
Manages, mentors, and coaches a diverse, high-performing team in a fast-paced environment, fostering professional growth and strong team performance. Builds team capabilities to effectively manage complex endurance fundraising programs and partner relationships.
Strengthen Operational Excellence:
Ensures adherence to organizational policies and procedures to enhance effectiveness. Operates within established budget parameters and builds problem‑solving capabilities across the team. Balances fundraising growth, participant experience, and operational complexity across multiple endurance initiatives.
Represent ALSAC–St. Jude Professionally:
Maintains positive, productive relationships with third‑party organizations and volunteers; represents ALSAC–St. Jude Children’s Research Hospital in a manner that reflects positively on the organization and its mission. Serves as a senior leader in national endurance event and partner relationships, ensuring strong alignment between ALSAC’s goals and partner expectations.
Drive Program Success:
Leads the development and execution of annual strategic and operational plans for all assigned programs, including setting fundraising methodologies, targets, and performance outcomes. Oversees fundraising performance across a portfolio of endurance events, using data to inform strategy, prioritize investments, and drive continuous improvement.
Ensure Cross‑Geographic Alignment:
Collaborates with local staff and leadership to communicate national strategies, ensuring program consistency and alignment across all markets. Supports effective execution of endurance fundraising programs across diverse geographies and market structures.
Oversee Training and Development:
Directs the creation and delivery of program‑specific training curricula. Leads planning and implementation of program seminars, workshops, and learning sessions. Ensures staff and volunteers are equipped to support endurance fundraisers through effective coaching, stewardship, and engagement strategies.
Analyze and Optimize Performance:
Applies critical thinking and problem‑solving to evaluate program performance. Identifies strengths, gaps, and opportunities; makes data‑driven decisions to enhance results and achieve budget expectations. Uses registration, fundraising, and engagement data to inform strategic decisions and improve participant and fundraiser outcomes.
Maintain Key Partnerships:
Builds and sustains strong working relationships with third‑party partners and volunteers to support program success and organizational visibility. Collaborates with partners to identify opportunities for program growth, innovation, and enhanced participant experiences.
BASIC QUALIFICATIONS
- 6+ years of relevant experience required; bachelor’s degree preferred
- Demonstrated experience in endurance or active‑lifestyle peer‑to‑peer fundraising programs
- Knowledge of fundraising principles, including peer‑to‑peer strategies within the nonprofit sector
- Experience with budgeting, internal communication, and special events fundraising
- Understanding of data processing applications
- Familiarity with the endurance, running, or active lifestyle industry preferred
- Strong understanding of general management practices
- Ability to communicate clearly and effectively, both verbally and in writing
- Ability to interpret and act upon complex written and verbal instructions
BENEFITS & PERKS
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Customer Success Director Job Roles in Tennessee
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Search Customer Success Director Jobs in TennesseeCustomer Success Director Jobs in Tennessee: Frequently Asked Questions
Which companies in Tennessee sponsor visas for customer success directors?
Nashville-based technology companies are the most active sponsors for customer success director roles in Tennessee. Asurion, Healthstream, and Kymanox have filed H-1B petitions for senior customer-facing leadership positions. Beyond Nashville, logistics and supply chain software firms operating near Memphis have also sponsored this role. Sponsorship activity is concentrated in companies with dedicated enterprise customer bases and recurring revenue models.
Which visa types are most common for customer success director roles in Tennessee?
The H-1B is the most common visa category for customer success directors in Tennessee, as the role typically requires a bachelor's degree in business, communications, or a related field, meeting the specialty occupation standard. Candidates already holding L-1A status at a multinational may transfer into a director-level customer success role without entering the H-1B lottery. O-1A is occasionally used for individuals with demonstrated extraordinary achievement in enterprise account management.
Which cities in Tennessee have the most customer success director sponsorship jobs?
Nashville accounts for the majority of customer success director sponsorship activity in Tennessee, driven by its concentration of healthcare IT, SaaS, and fintech employers. Memphis sees activity in logistics software and supply chain technology companies, particularly those serving large distribution networks. Knoxville has a smaller but growing technology sector linked to the University of Tennessee and Oak Ridge National Laboratory, with occasional director-level openings.
How to find customer success director visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success director openings in Tennessee without sorting through roles that don't offer sponsorship. On Migrate Mate, you can narrow results by state and job title to surface relevant positions at Nashville healthcare IT firms, Memphis logistics software companies, and Knoxville technology employers actively hiring at the director level.
Are there state-specific factors that affect visa sponsorship for customer success directors in Tennessee?
Tennessee has no state income tax on wages, which affects the prevailing wage calculation employers use when filing a Labor Condition Application with the Department of Labor. Employers must still certify they will pay at least the prevailing wage for the role in the specific metropolitan area. Nashville's healthcare technology concentration means customer success directors often need domain knowledge in HIPAA-regulated environments, which can strengthen a sponsorship case by demonstrating specialized expertise.
What is the prevailing wage for sponsored customer success director jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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