Customer Success Director Visa Sponsorship Jobs in Missouri

PRIMARY DUTY: The Esports Director/Coach is responsible for the development and implementation of an established comprehensive collegiate Esports program. This position is responsible for overseeing all Varsity, Club, Recreation, Informal, and Camp experiences. This leader is critical in recruiting prospective students to the University while cultivating sponsorship opportunities. The person will represent the Esports program professionally as the public face to prospective students, participants, guests, college administration, partners, and sponsors.

ESSENTIAL FUNCTIONS:

1. Collaborate with Admissions and Student Services to develop and execute a strategic Esports recruitment plan, including identifying key feeder schools, clubs, and community organizations to build a strong talent pipeline.

2. Maintain relationships with high school Esports programs, coaches, and national/state associations to foster recruitment opportunities.

3. Attend recruiting events, gaming expos, and tournaments to identify and attract prospective students. Collect lead information and share lead information with Admissions.

4. Directs Esports scholarship activities in collaboration with the Directors of Admission and Financial Aid.

5. Analyze metrics, participation rates, and other data to refine programs and optimize operations.

6. Conduct activities in accordance with Esports governing bodies.

7. Coaching duties include students in individual play, game strategies, teamwork, and physical and mental well-being.

8. Serve as the Instructor for the Esports Class.

9. Research and implement academic opportunities.

10. Direct or assist in the operations of special events and tournaments as assigned.

11. Responsible for scheduling Esports facilities and equipment, including capital projects.

12. Supervise assistant coaches, graduate assistants, interns, and student workers.

13. Schedule and manage day-to-day operations of the Esports Facility.

14. Supervise the planning and administration of camps.

15. Coordinate travel for participants/teams and travel with teams/participants when necessary.

16. Other duties as assigned.

REQUIREMENTS

Education: Bachelor’s Degree

Experience: Proven experience of working in a Collegiate or High School Esports environment for at least three years.

Competencies:

• Ability to provide positive leadership, organization, teamwork, and lead students while working in a dynamic, changing, and diverse environment.

• Strong gaming technology, including computer hardware and software.

• Exhibit professionalism and positive customer relation skills.

• Genuine interest in gaining experience and knowledge to enhance skills in chosen career.

• Strong written and oral communication skills, including face-to-face interactions, phone calls, emails, etc., and the ability to multitask.

• Able to maintain confidentiality of protected information for student employees and students, faculty, and staff in the general school population that includes all patrons of the Esports Facility.

• Awareness of basic safety and risk management protocols.

COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city’s website at www.maryville.org.

UNIVERSITY: With an enrollment of about 9,000 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online.

Founded in 1905 and ranked by U.S. News and World Report among the top public regional universities in the Midwest, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their University experience, compared to 75 percent of students surveyed nationally at their respective institutions.

Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor’s degree earners and 99 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data.

Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree.

Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster.

The University’s vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program.

For more information about Northwest and its performance, visit www.nwmissouri.edu/aboutus/facts/.

APPLICATION DEADLINE: Until filled

DATE AVAILABLE: July 1, 20265

TO APPLY: Follow the steps of the online application process. Please contact the Office of Human Resources at 660-562-1121 or email ewilmes@nwmissouri.edu if more information is needed regarding the process.

The Office of Human Resource prides itself in offering a full, competitive benefits package with providers, who we feel, will offer the best service possible to the employees. Full-time employees are offered Health, Dental, Vision, Life and Long-term Disability insurance options as well as retirement plans upon employment at the University. For more information on each of these topics, please contact the office of Human Resources at (660) 562-1127 or via email at hrwebpg@nwmissouri.edu.