Customer Success Director Visa Sponsorship Jobs in New York
New York's customer success director roles are concentrated in Manhattan's tech and finance corridors, with major employers like Salesforce, Datadog, MongoDB, and Bloomberg operating large customer success organizations. The city's density of SaaS, fintech, and media companies creates consistent demand for senior CS leadership, and many of these employers have established H-1B visa sponsorship programs for qualified international candidates.
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Get Access To All JobsJOB SUMMARY:
The Vice President (VP) for Enrollment and Student Success is a leader responsible for students at Adelphi University from the time they are cultivated as prospective students through to graduation. The VP is responsible for delivering consistent and strong enrollment outcomes at all of Adelphi’s locations. The VP is also responsible for student success and creating a culture of high expectations around proactive student support across the division. The VP will be a strategic partner to the Senior Leadership of the University and work as part of a strong and fun team to build campus culture and manage their areas.
This position represents a new configuration for the University to lead in these areas, and the Vice President will be expected to establish a high performing unit that works in concert to support Adelphi’s students.
SALARY INFORMATION:
In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $295,000 - $375,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.
Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here.
REPORTS TO: University President
RESPONSIBILITIES & DUTIES:
The VP provides strategic leadership in two primary areas: enrollment management and student success. The VP will be expected to hold personnel in both areas to consistent high standards, support both as a strong advocate and developer, and deliver a consistent student experience to students regardless of whether they are prospective students or matriculated students.
Enrollment Management and Academic Program Marketing
- Develop and maintain a strategic enrollment plan, including establishing annual enrollment and net tuition revenue targets for the undergraduate population and for each graduate program.
- Ensure that the Enrollment Management infrastructure is equipped to achieve the goals outlined in the strategic enrollment plan and as set by University leadership.
- Deliver a high quality engagement experience for all campus visitors, including potential students and families.
- Actively manage the University’s academic program marketing budget, engaging with faculty to align marketing efforts with academic strengths in order to achieve institutional enrollment and net tuition revenue goals.
- Develop the University’s scholarship model for approval by University leadership and then work with the financial aid division to successfully enact it. Ensure that prospective students have clear and timely information about the financial implications of pursuing an education at Adelphi University.
- Ensure that the transition from deposited student to matriculated student is seamless.
Integrated Student Administrative Services (One Stop)
- Provide executive oversight of the One Stop Student Services Center, ensuring the seamless integration and delivery of financial aid, bursar, and registrar functions.
- Align administrative processes to be highly student-centric, supporting both the recruitment of prospective students and the retention of matriculated students.
Student Engagement & Community Building
- Serve as a highly visible, dynamic presence on campus, actively participating in student events and daily campus life to foster a strong sense of community and belonging.
- Guide co-curricular engagement through the Center for Student Engagement, Residential Life, and experiential leadership programs.
- Actively curate the University’s student events and programming to deliver a high quality campus experience that has students excited to be on Adelphi’s campus on nights and weekends.
Student Health & Wellness
- Oversee the Achan Family Interfaith Center, Counseling and Health centers to provide forward-thinking, culturally responsive support for students across the range of spiritual, mental, or physical health.
- Oversee proactive programming to identify students who may be at risk and support direct interventions to support students, whether the issue is academic or non-academic.
- Promote campus-wide wellness initiatives that educate and empower students to make healthy lifestyle choices.
- Provide oversight to the Student Access Office to guarantee legally compliant and equitable access for all students.
Academic Student Success
- Lead as the University’s most visible student success leader, ensuring that the right mix of programs are in place to support retention and graduation outcomes.
- Oversee the University’s academic support resources, including the Office of Academic Services and Retention, Center for Academic Support & Enrichment, Bridges to Adelphi, and the Learning Resource Program.
- Ensure proactive community standards outreach and oversee the Code of Conduct so that it is educational, equitable, and grounded in restorative justice principles.
Leadership & Operations
- Provide leadership, mentorship, and professional development to a diverse team of professionals across the enrollment and student success areas.
- Strategically manage operational budgets, prioritizing resource allocation effectively to maximize high-yield marketing, retention outcomes, and student impact.
- Establish clear goals, assessment metrics, and accountability measures for all units to track outcomes and demonstrate continuous improvement in student success initiatives.
- Represent the division both internally and externally.
- Instill a positive culture across the unit to have fun and deliver on an exceptional student experience.
REQUIREMENTS & QUALIFICATIONS:
- Education: Master’s degree is required; Doctorate or an equivalent terminal degree in Higher Education Administration, Student Affairs, or a closely related field is preferred.
- Experience: Minimum of seven years of progressive, executive-level leadership experience within higher education enrollment marketing, student affairs, and student success areas.
- Student Engagement: Demonstrated ability to engage deeply with students and maintain a high-energy, approachable, and visible campus presence.
- Collaborative Leadership: Exceptional emotional intelligence, active listening, and conflict de-escalation skills necessary to build cross-functional consensus between academic deans, faculty, administrators, and students.
- Compliance & Operations: Deep familiarity with higher education academic structures, curriculum requirements, registrar practices, residential services, and federal/state compliance (such as FERPA, Title IV, and cash management regulations).
- Skills: Excellent communication, organizational, and project management skills, including the ability to convey sensitive and complex information clearly. Proficiency in Microsoft Office and Google Workspace.
ABOUT ADELPHI:
Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,300 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students 72 undergraduate programs and 92 master’s degree and doctoral programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 123,000 graduates across the country, a growing enrollment of students from 44 states and 63 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.
LOCATION: Garden City, N.Y.
JOB TYPE: Full time
JOB SUMMARY:
The Vice President (VP) for Enrollment and Student Success is a leader responsible for students at Adelphi University from the time they are cultivated as prospective students through to graduation. The VP is responsible for delivering consistent and strong enrollment outcomes at all of Adelphi’s locations. The VP is also responsible for student success and creating a culture of high expectations around proactive student support across the division. The VP will be a strategic partner to the Senior Leadership of the University and work as part of a strong and fun team to build campus culture and manage their areas.
This position represents a new configuration for the University to lead in these areas, and the Vice President will be expected to establish a high performing unit that works in concert to support Adelphi’s students.
SALARY INFORMATION:
In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $295,000 - $375,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.
Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here.
REPORTS TO: University President
RESPONSIBILITIES & DUTIES:
The VP provides strategic leadership in two primary areas: enrollment management and student success. The VP will be expected to hold personnel in both areas to consistent high standards, support both as a strong advocate and developer, and deliver a consistent student experience to students regardless of whether they are prospective students or matriculated students.
Enrollment Management and Academic Program Marketing
- Develop and maintain a strategic enrollment plan, including establishing annual enrollment and net tuition revenue targets for the undergraduate population and for each graduate program.
- Ensure that the Enrollment Management infrastructure is equipped to achieve the goals outlined in the strategic enrollment plan and as set by University leadership.
- Deliver a high quality engagement experience for all campus visitors, including potential students and families.
- Actively manage the University’s academic program marketing budget, engaging with faculty to align marketing efforts with academic strengths in order to achieve institutional enrollment and net tuition revenue goals.
- Develop the University’s scholarship model for approval by University leadership and then work with the financial aid division to successfully enact it. Ensure that prospective students have clear and timely information about the financial implications of pursuing an education at Adelphi University.
- Ensure that the transition from deposited student to matriculated student is seamless.
Integrated Student Administrative Services (One Stop)
- Provide executive oversight of the One Stop Student Services Center, ensuring the seamless integration and delivery of financial aid, bursar, and registrar functions.
- Align administrative processes to be highly student-centric, supporting both the recruitment of prospective students and the retention of matriculated students.
Student Engagement & Community Building
- Serve as a highly visible, dynamic presence on campus, actively participating in student events and daily campus life to foster a strong sense of community and belonging.
- Guide co-curricular engagement through the Center for Student Engagement, Residential Life, and experiential leadership programs.
- Actively curate the University’s student events and programming to deliver a high quality campus experience that has students excited to be on Adelphi’s campus on nights and weekends.
Student Health & Wellness
- Oversee the Achan Family Interfaith Center, Counseling and Health centers to provide forward-thinking, culturally responsive support for students across the range of spiritual, mental, or physical health.
- Oversee proactive programming to identify students who may be at risk and support direct interventions to support students, whether the issue is academic or non-academic.
- Promote campus-wide wellness initiatives that educate and empower students to make healthy lifestyle choices.
- Provide oversight to the Student Access Office to guarantee legally compliant and equitable access for all students.
Academic Student Success
- Lead as the University’s most visible student success leader, ensuring that the right mix of programs are in place to support retention and graduation outcomes.
- Oversee the University’s academic support resources, including the Office of Academic Services and Retention, Center for Academic Support & Enrichment, Bridges to Adelphi, and the Learning Resource Program.
- Ensure proactive community standards outreach and oversee the Code of Conduct so that it is educational, equitable, and grounded in restorative justice principles.
Leadership & Operations
- Provide leadership, mentorship, and professional development to a diverse team of professionals across the enrollment and student success areas.
- Strategically manage operational budgets, prioritizing resource allocation effectively to maximize high-yield marketing, retention outcomes, and student impact.
- Establish clear goals, assessment metrics, and accountability measures for all units to track outcomes and demonstrate continuous improvement in student success initiatives.
- Represent the division both internally and externally.
- Instill a positive culture across the unit to have fun and deliver on an exceptional student experience.
REQUIREMENTS & QUALIFICATIONS:
- Education: Master’s degree is required; Doctorate or an equivalent terminal degree in Higher Education Administration, Student Affairs, or a closely related field is preferred.
- Experience: Minimum of seven years of progressive, executive-level leadership experience within higher education enrollment marketing, student affairs, and student success areas.
- Student Engagement: Demonstrated ability to engage deeply with students and maintain a high-energy, approachable, and visible campus presence.
- Collaborative Leadership: Exceptional emotional intelligence, active listening, and conflict de-escalation skills necessary to build cross-functional consensus between academic deans, faculty, administrators, and students.
- Compliance & Operations: Deep familiarity with higher education academic structures, curriculum requirements, registrar practices, residential services, and federal/state compliance (such as FERPA, Title IV, and cash management regulations).
- Skills: Excellent communication, organizational, and project management skills, including the ability to convey sensitive and complex information clearly. Proficiency in Microsoft Office and Google Workspace.
ABOUT ADELPHI:
Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,300 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students 72 undergraduate programs and 92 master’s degree and doctoral programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 123,000 graduates across the country, a growing enrollment of students from 44 states and 63 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.
LOCATION: Garden City, N.Y.
JOB TYPE: Full time
Customer Success Director Job Roles in New York
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Search Customer Success Director Jobs in New YorkCustomer Success Director Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success directors in New York?
New York-based companies with established visa sponsorship track records for customer success director roles include Salesforce, Datadog, MongoDB, Twilio, and Sprinklr, all of which have filed H-1B petitions for senior customer success and account management positions. Large financial technology firms and enterprise SaaS companies headquartered in Manhattan tend to have the HR infrastructure and legal resources to support sponsorship at the director level.
Which visa types are most common for customer success director roles in New York?
The H-1B is the most common visa for customer success directors in New York, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates already holding L-1A visas through intracompany transfers are another significant group, particularly those moving into New York offices from multinational companies. O-1A is an option for candidates with demonstrable extraordinary achievement in customer success leadership.
How to find customer success director visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to search for customer success director roles in New York without sifting through positions that won't support international candidates. The platform aggregates openings from companies with active sponsorship histories, which is particularly useful in a market like New York where many postings omit sponsorship information entirely. Filtering by role and state gives you a focused, relevant shortlist.
Which cities in New York have the most customer success director sponsorship jobs?
Manhattan accounts for the large majority of customer success director sponsorship opportunities in New York State, driven by the concentration of SaaS, fintech, adtech, and media companies in Midtown and the Flatiron District. Brooklyn's growing tech scene, particularly in DUMBO, produces a smaller but meaningful number of openings. Outside New York City, Albany and Buffalo have limited opportunities at this seniority level, making the metro area the practical focus for most candidates.
Are there any New York-specific considerations for customer success directors seeking visa sponsorship?
New York employers sponsoring H-1B workers for customer success director roles must comply with Department of Labor prevailing wage requirements, which reflect the city's high cost of living and tend to be set at elevated levels compared to other states. New York's active tech hiring community and proximity to major enterprise clients also means employers expect candidates at the director level to demonstrate measurable retention and expansion metrics, which strengthens both the job offer and the specialty occupation case for the visa petition.
What is the prevailing wage for sponsored customer success director jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.