Customer Success Director Visa Sponsorship Jobs in New York
New York's customer success director roles are concentrated in Manhattan's tech and finance corridors, with major employers like Salesforce, Datadog, MongoDB, and Bloomberg operating large customer success organizations. The city's density of SaaS, fintech, and media companies creates consistent demand for senior CS leadership, and many of these employers have established H-1B visa sponsorship programs for qualified international candidates.
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Get Access To All JobsPosition Summary
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
Role and Responsibilities
We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
- Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
- Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
- Build and scale AI-powered advertising campaigns using machine learning models to predict ad performance and automate optimization based on client goals.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Skills and Qualifications
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
- Attention to detail, ability to multitask and strong organizational skills required.
- Managed CTV and/or mobile user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and can demonstrate ability to present during meetings
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
- Bachelor’s degree required
Compensation for this role for a candidate based in New York is expected to be between $110,000 - $135,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Position Summary
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
Role and Responsibilities
We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.
The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
- Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
- Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
- Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
- Build and scale AI-powered advertising campaigns using machine learning models to predict ad performance and automate optimization based on client goals.
- Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
- Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Skills and Qualifications
- 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
- Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
- Attention to detail, ability to multitask and strong organizational skills required.
- Managed CTV and/or mobile user acquisition campaigns using MMP attribution measurement and reporting.
- Experience working directly with clients and can demonstrate ability to present during meetings
- Deep understanding of the digital advertising space, with knowledge of programmatic landscape
- Bachelor’s degree required
Compensation for this role for a candidate based in New York is expected to be between $110,000 - $135,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Customer Success Director Job Roles in New York
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Search Customer Success Director Jobs in New YorkCustomer Success Director Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success directors in New York?
New York-based companies with established visa sponsorship track records for customer success director roles include Salesforce, Datadog, MongoDB, Twilio, and Sprinklr, all of which have filed H-1B petitions for senior customer success and account management positions. Large financial technology firms and enterprise SaaS companies headquartered in Manhattan tend to have the HR infrastructure and legal resources to support sponsorship at the director level.
Which visa types are most common for customer success director roles in New York?
The H-1B is the most common visa for customer success directors in New York, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates already holding L-1A visas through intracompany transfers are another significant group, particularly those moving into New York offices from multinational companies. O-1A is an option for candidates with demonstrable extraordinary achievement in customer success leadership.
How to find customer success director visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to search for customer success director roles in New York without sifting through positions that won't support international candidates. The platform aggregates openings from companies with active sponsorship histories, which is particularly useful in a market like New York where many postings omit sponsorship information entirely. Filtering by role and state gives you a focused, relevant shortlist.
Which cities in New York have the most customer success director sponsorship jobs?
Manhattan accounts for the large majority of customer success director sponsorship opportunities in New York State, driven by the concentration of SaaS, fintech, adtech, and media companies in Midtown and the Flatiron District. Brooklyn's growing tech scene, particularly in DUMBO, produces a smaller but meaningful number of openings. Outside New York City, Albany and Buffalo have limited opportunities at this seniority level, making the metro area the practical focus for most candidates.
Are there any New York-specific considerations for customer success directors seeking visa sponsorship?
New York employers sponsoring H-1B workers for customer success director roles must comply with Department of Labor prevailing wage requirements, which reflect the city's high cost of living and tend to be set at elevated levels compared to other states. New York's active tech hiring community and proximity to major enterprise clients also means employers expect candidates at the director level to demonstrate measurable retention and expansion metrics, which strengthens both the job offer and the specialty occupation case for the visa petition.
What is the prevailing wage for sponsored customer success director jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.