Customer Success Director Visa Sponsorship Jobs in New York
New York's customer success director roles are concentrated in Manhattan's tech and finance corridors, with major employers like Salesforce, Datadog, MongoDB, and Bloomberg operating large customer success organizations. The city's density of SaaS, fintech, and media companies creates consistent demand for senior CS leadership, and many of these employers have established H-1B visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Customer Success Manager, Director
ABOUT GENESYS
Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital, and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.
POSITION PURPOSE
The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.
KEY RESPONSIBILITIES
Strategic Customer Partnership
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
- Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.
- Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.
- Understand and align with customers' business value drivers, success criteria, and KPIs.
- Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score).
Business Growth & Retention
- Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.
- Develop and implement strategic plans to prevent downsells and ensure customer retention.
- Proactively identify potential business leads for expansion opportunities.
- Prepare and deliver territory plans to define account strategies and align resources.
- Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.
Cross-functional Collaboration
Team with and establish shared accountability with adjacent functions including:
- Onboarding Specialists to ensure systematic customer introduction and rapid value realization.
- Professional Services to drive smooth implementation through go live.
- Renewal Managers to maintain strong forecasting and high retention rates.
- Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.
REQUIRED QUALIFICATIONS
Experience & Education
- 10+ years of experience in technology-related field, including consulting and enterprise account management.
- Bachelor’s degree in technology- or business-related field.
- Successful sales track record within a SaaS organization.
- Proven experience presenting to and building relationships with C-level executives.
- Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features.
- Genesys platform knowledge is a plus.
Technical Skills
- Proficiency with:
- CRM platforms (Salesforce, Gainsight)
- Microsoft Office Suite (PowerPoint, Excel, Word)
- Online communities and social media platforms
- Strong data analysis and executive presentation capabilities.
Professional Competencies
Strategic Leadership
- Demonstrates thought leadership in CX domain.
- Unifies, influences, and inspires cross-functional teams.
- Builds and maintains C-level relationships effectively.
- Projects confidence and credibility in executive settings.
Customer Focus
- Extremely strong customer-facing skills.
- Proactive mindset with strong follow-through.
- Ability to translate complex technical concepts into business value.
- Experience driving customer advocacy and satisfaction.
Business Execution
- Strong multi-tasking abilities across customer portfolio.
- Excellent project and stakeholder management.
- Proven track record of driving business outcomes.
- Ability to manage complex enterprise relationships.
ADDITIONAL REQUIREMENTS
- Travel: Less than 30%.
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$128,700.00 - $226,300.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
OUR COMMITMENT TO INCLUSION
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.
ACCOMMODATIONS
We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
LOCATION
- New York, USA
- Virtual Office (South Carolina)
- Virtual Office (North Carolina)
TIME TYPE
- Full time
POSTED ON
- Posted Yesterday
JOB REQUISITION ID
- JR111112
INTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Customer Success Manager, Director
ABOUT GENESYS
Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital, and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.
POSITION PURPOSE
The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.
KEY RESPONSIBILITIES
Strategic Customer Partnership
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
- Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.
- Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.
- Understand and align with customers' business value drivers, success criteria, and KPIs.
- Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score).
Business Growth & Retention
- Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.
- Develop and implement strategic plans to prevent downsells and ensure customer retention.
- Proactively identify potential business leads for expansion opportunities.
- Prepare and deliver territory plans to define account strategies and align resources.
- Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.
Cross-functional Collaboration
Team with and establish shared accountability with adjacent functions including:
- Onboarding Specialists to ensure systematic customer introduction and rapid value realization.
- Professional Services to drive smooth implementation through go live.
- Renewal Managers to maintain strong forecasting and high retention rates.
- Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.
REQUIRED QUALIFICATIONS
Experience & Education
- 10+ years of experience in technology-related field, including consulting and enterprise account management.
- Bachelor’s degree in technology- or business-related field.
- Successful sales track record within a SaaS organization.
- Proven experience presenting to and building relationships with C-level executives.
- Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features.
- Genesys platform knowledge is a plus.
Technical Skills
- Proficiency with:
- CRM platforms (Salesforce, Gainsight)
- Microsoft Office Suite (PowerPoint, Excel, Word)
- Online communities and social media platforms
- Strong data analysis and executive presentation capabilities.
Professional Competencies
Strategic Leadership
- Demonstrates thought leadership in CX domain.
- Unifies, influences, and inspires cross-functional teams.
- Builds and maintains C-level relationships effectively.
- Projects confidence and credibility in executive settings.
Customer Focus
- Extremely strong customer-facing skills.
- Proactive mindset with strong follow-through.
- Ability to translate complex technical concepts into business value.
- Experience driving customer advocacy and satisfaction.
Business Execution
- Strong multi-tasking abilities across customer portfolio.
- Excellent project and stakeholder management.
- Proven track record of driving business outcomes.
- Ability to manage complex enterprise relationships.
ADDITIONAL REQUIREMENTS
- Travel: Less than 30%.
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$128,700.00 - $226,300.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
OUR COMMITMENT TO INCLUSION
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.
ACCOMMODATIONS
We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
LOCATION
- New York, USA
- Virtual Office (South Carolina)
- Virtual Office (North Carolina)
TIME TYPE
- Full time
POSTED ON
- Posted Yesterday
JOB REQUISITION ID
- JR111112
Customer Success Director Job Roles in New York
See all 293+ Customer Success Director Jobs in New York
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Search Customer Success Director Jobs in New YorkCustomer Success Director Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success directors in New York?
New York-based companies with established visa sponsorship track records for customer success director roles include Salesforce, Datadog, MongoDB, Twilio, and Sprinklr, all of which have filed H-1B petitions for senior customer success and account management positions. Large financial technology firms and enterprise SaaS companies headquartered in Manhattan tend to have the HR infrastructure and legal resources to support sponsorship at the director level.
Which visa types are most common for customer success director roles in New York?
The H-1B is the most common visa for customer success directors in New York, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates already holding L-1A visas through intracompany transfers are another significant group, particularly those moving into New York offices from multinational companies. O-1A is an option for candidates with demonstrable extraordinary achievement in customer success leadership.
How to find customer success director visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to search for customer success director roles in New York without sifting through positions that won't support international candidates. The platform aggregates openings from companies with active sponsorship histories, which is particularly useful in a market like New York where many postings omit sponsorship information entirely. Filtering by role and state gives you a focused, relevant shortlist.
Which cities in New York have the most customer success director sponsorship jobs?
Manhattan accounts for the large majority of customer success director sponsorship opportunities in New York State, driven by the concentration of SaaS, fintech, adtech, and media companies in Midtown and the Flatiron District. Brooklyn's growing tech scene, particularly in DUMBO, produces a smaller but meaningful number of openings. Outside New York City, Albany and Buffalo have limited opportunities at this seniority level, making the metro area the practical focus for most candidates.
Are there any New York-specific considerations for customer success directors seeking visa sponsorship?
New York employers sponsoring H-1B workers for customer success director roles must comply with Department of Labor prevailing wage requirements, which reflect the city's high cost of living and tend to be set at elevated levels compared to other states. New York's active tech hiring community and proximity to major enterprise clients also means employers expect candidates at the director level to demonstrate measurable retention and expansion metrics, which strengthens both the job offer and the specialty occupation case for the visa petition.
What is the prevailing wage for sponsored customer success director jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.