Customer Success Director Visa Sponsorship Jobs in South Carolina
Customer success director roles in South Carolina are concentrated in the technology and financial services sectors, with hiring activity in Charlotte-adjacent markets like Fort Mill and Rock Hill, as well as Columbia and Greenville. Companies such as Blackbaud, Benefitfocus, and Automatic Data Processing have a presence in the state and have sponsored work visas for senior-level roles.
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Get Access To All JobsMake an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Client Success Director is a leadership role, responsible for managing a cross functional team (pre-sales, sales, operations, delivery, etc.) who build post-sales relationships with customers to drive and increase adoption and utilization of company products.
This role is accountable for managing the identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal, and retention results.
The Client Success Director ensures that the Client Success Management strategy is achieved by driving in-contract growth and renewals (with minimum churn). This is in pursuit of revenue and gross profit targets (for contracts within the Client Success Management account base) set out in the go-to-market services strategy.
This role may additionally be responsible for the overall renewals target for their region.
Key responsibilities:
- Accountable for the achievement of services revenue and gross profit targets for the region through - In-contract growth by up-sell / cross-sell of service offerings within the Client Success managed account base; On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base.
- Leads a cross functional team of professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering strategic Client Success Management objectives.
- Provides mentoring, coaching and manages the performance and professional development of their cross functional team of Client Success Management professionals.
- Continuously upskills and improves the capability of the Client Success Management professionals in line with Client Success Management strategy.
- Accountable for development of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
- Works closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements.
- Remains constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required.
- Develops and maintains relationships with key strategic clients to promote the value of Client Success Management offer and enhance understanding of clients’ strategic needs.
- Contributes to the development of Group Client Success Management strategy and oversees resulting regional delivery programs.
- Ensures alignment to the Client Success Management operating model and strategy across the regional Client Success Management community.
- Drives proactive and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice.
- Develops and maintains relationships with cross-functional stakeholders to promote/evangelize the Client Success Management agenda.
To thrive in this role, you need to have:
- Ability to develop and maintain solid stakeholder relationships (across relevant cross-functional teams and within client environments where necessary).
- Excellent communication skills (verbal and written) coupled with good questioning skills.
- Significant leadership skills and ability to drive standards of performance.
- Significant understanding of financial statements and metrics, including revenue, expense control, and growth relative to market.
- Significant ability to interpret complex data/reports, derive business insights and define relevant operating responses.
- Significant understanding of organization's high-level operating model (how we work, and which functions are involved).
- Significant understanding of the organization's services business and commercial service offerings available.
- Significant knowledge and understanding of IT service environment, service operations and ITIL practices.
- Demonstrates a significant understanding of and the ability to position “partnership” offerings (that is, Managed Services, Support Services, Consulting Services and Technical Services).
- Significant understanding of company approach to Client Success Management, including the strategic direction and operating model.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in business management or related field.
- Certification and/or working knowledge of ITIL practice.
Required experience:
- Significant experience in a Technical Services, Managed Services and/or Outsourcing environment.
- Significant experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role.
- Significant experience in sales and client engagements at senior manager level within a commercial service offering environment.
- Extensive experience working in a global matrixed environment working heavily with cross functional teams.
- Experience managing a P&L.
- Excellent communication (verbal and written), organizational skills, time management, relationship management, and presentation skills.
- Experience working with enterprise and global clients.
- Preferred Infrastructure Technology knowledge as well as OEM partner experience (Cisco, Palo Alto, Dell, HPE, Fortinet, and others).
Travel: As needed based on business needs up to 50% with possible international travel if needed.
About NTT DATA
NTT DATA is a global leader in IT services and consulting, helping clients navigate and succeed in a rapidly changing digital world. We combine deep industry expertise with innovative technologies to deliver business outcomes that matter.
NTT DATA is an equal opportunity employer and values diversity in all its forms. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The range for this position is $160-296K base plus variable bonus. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Workplace type: Hybrid Working
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Client Success Director is a leadership role, responsible for managing a cross functional team (pre-sales, sales, operations, delivery, etc.) who build post-sales relationships with customers to drive and increase adoption and utilization of company products.
This role is accountable for managing the identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal, and retention results.
The Client Success Director ensures that the Client Success Management strategy is achieved by driving in-contract growth and renewals (with minimum churn). This is in pursuit of revenue and gross profit targets (for contracts within the Client Success Management account base) set out in the go-to-market services strategy.
This role may additionally be responsible for the overall renewals target for their region.
Key responsibilities:
- Accountable for the achievement of services revenue and gross profit targets for the region through - In-contract growth by up-sell / cross-sell of service offerings within the Client Success managed account base; On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base.
- Leads a cross functional team of professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering strategic Client Success Management objectives.
- Provides mentoring, coaching and manages the performance and professional development of their cross functional team of Client Success Management professionals.
- Continuously upskills and improves the capability of the Client Success Management professionals in line with Client Success Management strategy.
- Accountable for development of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
- Works closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements.
- Remains constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required.
- Develops and maintains relationships with key strategic clients to promote the value of Client Success Management offer and enhance understanding of clients’ strategic needs.
- Contributes to the development of Group Client Success Management strategy and oversees resulting regional delivery programs.
- Ensures alignment to the Client Success Management operating model and strategy across the regional Client Success Management community.
- Drives proactive and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice.
- Develops and maintains relationships with cross-functional stakeholders to promote/evangelize the Client Success Management agenda.
To thrive in this role, you need to have:
- Ability to develop and maintain solid stakeholder relationships (across relevant cross-functional teams and within client environments where necessary).
- Excellent communication skills (verbal and written) coupled with good questioning skills.
- Significant leadership skills and ability to drive standards of performance.
- Significant understanding of financial statements and metrics, including revenue, expense control, and growth relative to market.
- Significant ability to interpret complex data/reports, derive business insights and define relevant operating responses.
- Significant understanding of organization's high-level operating model (how we work, and which functions are involved).
- Significant understanding of the organization's services business and commercial service offerings available.
- Significant knowledge and understanding of IT service environment, service operations and ITIL practices.
- Demonstrates a significant understanding of and the ability to position “partnership” offerings (that is, Managed Services, Support Services, Consulting Services and Technical Services).
- Significant understanding of company approach to Client Success Management, including the strategic direction and operating model.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in business management or related field.
- Certification and/or working knowledge of ITIL practice.
Required experience:
- Significant experience in a Technical Services, Managed Services and/or Outsourcing environment.
- Significant experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role.
- Significant experience in sales and client engagements at senior manager level within a commercial service offering environment.
- Extensive experience working in a global matrixed environment working heavily with cross functional teams.
- Experience managing a P&L.
- Excellent communication (verbal and written), organizational skills, time management, relationship management, and presentation skills.
- Experience working with enterprise and global clients.
- Preferred Infrastructure Technology knowledge as well as OEM partner experience (Cisco, Palo Alto, Dell, HPE, Fortinet, and others).
Travel: As needed based on business needs up to 50% with possible international travel if needed.
About NTT DATA
NTT DATA is a global leader in IT services and consulting, helping clients navigate and succeed in a rapidly changing digital world. We combine deep industry expertise with innovative technologies to deliver business outcomes that matter.
NTT DATA is an equal opportunity employer and values diversity in all its forms. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The range for this position is $160-296K base plus variable bonus. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Workplace type: Hybrid Working
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Customer Success Director Job Roles in South Carolina
See all 17+ Customer Success Director Jobs in South Carolina
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Search Customer Success Director Jobs in South CarolinaCustomer Success Director Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success directors in South Carolina?
Technology and software companies are the most active sponsors for customer success director roles in South Carolina. Blackbaud, headquartered in Charleston, and Benefitfocus, also based in Charleston, have histories of sponsoring H-1B visas for senior roles. Financial services and healthcare IT firms in Columbia and Greenville also sponsor periodically. Sponsorship decisions depend on the specific role, business need, and the company's existing immigration program.
Which visa types are most common for customer success director roles in South Carolina?
The H-1B is the most common visa category for customer success director roles in South Carolina, as the position typically qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field such as business, information systems, or computer science. L-1A visas apply when candidates are transferring intracompany from a foreign affiliate in a managerial capacity. O-1 visas are an option for candidates with demonstrated extraordinary achievement in the field.
Which cities in South Carolina have the most customer success director sponsorship jobs?
Charleston leads in South Carolina for customer success director sponsorship activity, driven by a concentration of software and SaaS companies including Blackbaud and Benefitfocus. Columbia, as the state capital and a hub for government technology and healthcare IT, is the next most active market. Greenville has growing technology employer presence, and the Fort Mill and Rock Hill corridor benefits from proximity to Charlotte's larger tech ecosystem.
How to find customer success director visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it possible to search for customer success director roles in South Carolina without manually screening hundreds of postings. The platform surfaces positions from employers who have previously sponsored visas or have indicated sponsorship willingness for senior roles. Narrowing your search by location within South Carolina helps identify active openings in Charleston, Columbia, and Greenville.
Are there state-specific considerations for customer success director visa sponsorship in South Carolina?
South Carolina's technology sector is smaller than major coastal hubs, so the pool of employers actively sponsoring senior customer success roles is more concentrated. The state's lower cost of living relative to national tech centers can affect prevailing wage benchmarks that employers must meet under H-1B Labor Condition Application requirements. Candidates targeting this market benefit from focusing on established software companies in Charleston and the growing healthcare IT presence in Columbia.
What is the prevailing wage for sponsored customer success director jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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