Customer Success Director Visa Sponsorship Jobs in South Carolina

INTRODUCTION

I-CAN (Individual Career and Navigation). Palmetto Goodwill provides reentry career services to individuals eighteen (18) years and older, with justice-involved backgrounds that act as barriers to competitive employment. Career Navigation is an evidence-based career coaching model utilized by Palmetto Goodwill since 2017 (The Skilling America Career Coaching Certification) to help program participants gain advancement and living wages. A Success Coach provides the following services: conducting employment needs and aptitude assessment, planning for employment, identifying training opportunities, developing a resume, assisting with job searches and applications, assisting with job placement, and providing follow-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Experience. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Provides various levels of assistance to program participants including career navigation activities, case management, assistance with supportive services, job-preparatory services such as a registered apprenticeship, career credentialing, work-based learning or work experience, job placement services, and follow-up services.
• Ensures all programmatic metrics are being met.
• Maintains accurate and timely documentation of all services provided and other related paperwork.
• Conducts employment needs assessments with individual program participants to provide desired/required assistance during the job search process. Assistance includes but is not limited to completion and review of job applications, networking with prospective employers, conducting mock interviews, and reviewing and editing resumes.
• Recommends nationally recognized credentialed job training programs based on participant's employment goals and skill sets.
• Reviews and interprets current labor market data and helps participants understand what types of careers are in demand.
• Maintains a current job listing/database and provides appropriate job leads to clients.
• Completes employment and financial plan that clearly defines participants' employment and financial goals; gather input from participants and outline what steps are required to meet established goals.
• Provides positive reinforcement for desired behavior and promotes social integration, worker socialization, proper communication skills, and positive work attitudes with participants.
• Provides follow-up contacts to ensure continued placement and sustainability of employed participants; schedules follow-ups at a minimum at "exit," six months and 12 months.
• Develops rapid response action plans to assist participants who experience job losses in finding new employment.
• Enters client information into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination as required.
• Works collaboratively with teams to achieve common goals.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Performs other job-related duties as required and assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports.

REQUIREMENTS

• Enthusiasm for the mission of the organization.
• Client-focused, caring with a strong desire to help those in need, and are willing to go the extra mile for their clients.
• Superior customer service skills, the ability to handle competing priorities effectively, the ability to provide positive reinforcement to a wide variety of customers with varying skill levels, and creativity.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Write routine reports and correspondence.
• Speak effectively before groups.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Meet deadlines and work autonomously.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment.

MUST HAVE:

• Proficient writing skills, with a focus on correct style, grammar, and content.
• Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Great attention to detail and accuracy.
• Excellent organizational, writing, and presentation skills.
• A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.

PREFERRED:

• Understanding of job markets, essential skillsets for various jobs, employer needs, and team member training and development.

EDUCATION AND EXPERIENCE

HD or GED required and two (2) years of relevant experience or equivalent experience, including certifications or tenure.

PHYSICAL DEMANDS

While performing these job duties, the team member is regularly required to: talk and/or hear; stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The team member must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.