Customer Success Director Visa Sponsorship Jobs in Georgia
Customer success director roles in Georgia are concentrated in Atlanta's technology corridor, where companies like NCR Voyix, Salesforce, and a growing cluster of fintech and SaaS firms regularly hire senior CS leaders. Georgia's expanding tech ecosystem and corporate headquarters presence make it one of the Southeast's stronger markets for sponsored customer success director positions.
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Get Access To All JobsINTRODUCTION
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies, and government institutions.
ROLE AND RESPONSIBILITIES
The Director of Customer Success will lead a team of Enterprise Customer Success Managers, manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
- Strategic Leadership: Develop and execute a comprehensive Customer Success strategy aligned with Saviynt’s business objectives; establish clear goals and KPIs for the Customer Success team to drive partner satisfaction, retention, and growth; collaborate with executive leadership to ensure Customer Success initiatives support overall company strategy and goals.
-
Team Management and Development: Lead, mentor, and grow a high-performing Partner Success team, including managers and PSMs; foster a collaborative and inclusive team culture focused on continuous improvement and partner advocacy; provide regular coaching and professional development opportunities to team members.
-
Customer Relationship Management: Build and maintain strong, long-lasting relationships with key partners; serve as an escalation point for partner issues and work cross-functionally to drive resolution; develop and implement programs to proactively engage and support partners, ensuring their success with Syncro’s products and services.
-
Operational Excellence: Oversee the implementation and optimization of Customer Success processes and tools to ensure scalability and efficiency, especially as it relates to a digital first approach to customer success; monitor and analyze partner success metrics to identify trends, risks, and opportunities; ensure consistent and effective communication of customer feedback to product, marketing, and sales teams to drive continuous improvement.
-
Retention, Renewal and Expansion Ownership: Own and drive the renewal and expansion numbers, ensuring that revenue goals are met and exceeded; develop strategies to maximize renewals and identify opportunities for expansion within the partner base; collaborate with sales and finance teams to accurately forecast renewals and expansion revenue.
-
Partner Advocacy and Growth: Advocate for partners internally, ensuring their needs and feedback are prioritized in product development and strategy; identify opportunities for partners to expand their use of Syncro’s products and services, driving mutual growth; develop and execute partner training and enablement programs to maximize product adoption and value realization.
WHAT YOU BRING
- 8+ years of experience in Customer Success or related roles
- 4+ years in a leadership role within a cybersecurity SaaS company, demonstrating a proven track record of driving growth and reducing churn
- Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
- Proven experience in a senior Customer Success leadership role, ideally within the SaaS industry
- Demonstrated success in building and leading high-performing Customer Success teams
- Strong strategic thinking and problem-solving skills, with a track record of driving results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders
- Experience with customer success platforms such as Gainsight, or similar tools
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proven track record of owning and exceeding renewal and expansion targets
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
INTRODUCTION
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies, and government institutions.
ROLE AND RESPONSIBILITIES
The Director of Customer Success will lead a team of Enterprise Customer Success Managers, manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
- Strategic Leadership: Develop and execute a comprehensive Customer Success strategy aligned with Saviynt’s business objectives; establish clear goals and KPIs for the Customer Success team to drive partner satisfaction, retention, and growth; collaborate with executive leadership to ensure Customer Success initiatives support overall company strategy and goals.
-
Team Management and Development: Lead, mentor, and grow a high-performing Partner Success team, including managers and PSMs; foster a collaborative and inclusive team culture focused on continuous improvement and partner advocacy; provide regular coaching and professional development opportunities to team members.
-
Customer Relationship Management: Build and maintain strong, long-lasting relationships with key partners; serve as an escalation point for partner issues and work cross-functionally to drive resolution; develop and implement programs to proactively engage and support partners, ensuring their success with Syncro’s products and services.
-
Operational Excellence: Oversee the implementation and optimization of Customer Success processes and tools to ensure scalability and efficiency, especially as it relates to a digital first approach to customer success; monitor and analyze partner success metrics to identify trends, risks, and opportunities; ensure consistent and effective communication of customer feedback to product, marketing, and sales teams to drive continuous improvement.
-
Retention, Renewal and Expansion Ownership: Own and drive the renewal and expansion numbers, ensuring that revenue goals are met and exceeded; develop strategies to maximize renewals and identify opportunities for expansion within the partner base; collaborate with sales and finance teams to accurately forecast renewals and expansion revenue.
-
Partner Advocacy and Growth: Advocate for partners internally, ensuring their needs and feedback are prioritized in product development and strategy; identify opportunities for partners to expand their use of Syncro’s products and services, driving mutual growth; develop and execute partner training and enablement programs to maximize product adoption and value realization.
WHAT YOU BRING
- 8+ years of experience in Customer Success or related roles
- 4+ years in a leadership role within a cybersecurity SaaS company, demonstrating a proven track record of driving growth and reducing churn
- Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
- Proven experience in a senior Customer Success leadership role, ideally within the SaaS industry
- Demonstrated success in building and leading high-performing Customer Success teams
- Strong strategic thinking and problem-solving skills, with a track record of driving results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders
- Experience with customer success platforms such as Gainsight, or similar tools
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proven track record of owning and exceeding renewal and expansion targets
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Customer Success Director Job Roles in Georgia
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Search Customer Success Director Jobs in GeorgiaCustomer Success Director Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for customer success directors?
Atlanta-based technology and enterprise software companies are the most active sponsors for customer success director roles in Georgia. NCR Voyix, Global Payments, Cardlytics, and the Georgia offices of Salesforce, Microsoft, and IBM have sponsored senior customer success positions in the past. Fintech and healthtech firms headquartered in Atlanta's Midtown and Buckhead districts also appear regularly in H-1B disclosure data for director-level CS roles.
Which visa types are most common for customer success director roles in Georgia?
The H-1B is the most common visa category for customer success director roles in Georgia, as the position typically requires a bachelor's degree in business, communications, or a related field and is generally recognized as a specialty occupation. L-1A intrapatriate visas are also relevant for candidates transferring into a Georgia office from a multinational employer abroad. O-1 visas are an option for candidates with demonstrable distinguished achievement in customer success leadership.
Which cities in Georgia have the most customer success director sponsorship jobs?
Atlanta accounts for the large majority of customer success director sponsorship opportunities in Georgia. The Midtown, Buckhead, and Perimeter Center submarkets host the densest concentration of technology, fintech, and enterprise software employers. Outside Atlanta, smaller pockets of opportunity exist in Alpharetta, which has developed into a recognized technology hub sometimes called 'Technology City of the South,' and in Savannah among logistics and supply chain technology companies.
How to find customer success director visa sponsorship jobs in Georgia?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success director openings in Georgia without sifting through roles that don't offer sponsorship. You can narrow results to Georgia-based positions and director-level customer success titles in one place. Because sponsorship willingness varies significantly by employer and timing, checking Migrate Mate regularly gives you the most current view of which Georgia companies are actively hiring and sponsoring.
Are there state-specific or role-specific factors to know about customer success director sponsorship in Georgia?
Georgia does not have a state-level visa program, so federal H-1B rules govern sponsorship. For director-level roles, employers must file a Labor Condition Application certifying the offered wage meets the prevailing wage for the occupation and location, which is determined by Department of Labor data for the Atlanta-Sandy Springs-Roswell metropolitan area. Georgia's STEM and business graduate programs at Georgia Tech, Emory, and Georgia State supply a strong local talent pipeline, which means employers may be selective about sponsoring external candidates.
What is the prevailing wage for sponsored customer success director jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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