Customer Success Director Visa Sponsorship Jobs in New Jersey
Customer success director roles in New Jersey are concentrated in the state's technology and pharmaceutical corridors, with major employers including Johnson & Johnson, Cognizant, and Conduent operating across Newark, Princeton, and Jersey City. Companies in these hubs have established sponsorship histories, particularly for senior customer success leadership positions requiring specialized enterprise software or life sciences experience.
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About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
ETS Praxis is seeking a Senior Program Success Manager to design, deliver, and scale high-impact K-12 district programs across multiple Praxis solutions. This is a foundational, hands-on role within a small incubator team, responsible for translating products and professional services into well-structured, well-executed programs that drive measurable customer outcomes, long-term satisfaction, and renewal readiness.
This role is intentionally broad and execution-heavy. The Program Success Manager will personally own complex programs end to end while designing the processes, tools, and delivery models required for future scale. The Program Success Manager is a generalist who applies consistent program design, delivery, and customer success frameworks across a portfolio of ETS Praxis offerings. Acts as the senior individual contributor responsible for program delivery standards and delivery readiness across a portfolio of Praxis solutions.
Primary Responsibilities
Program Design & Strategy
- Design end-to-end program delivery models, including onboarding, implementation, steady-state operations, and renewal readiness
- Translate professional services deliverables, product capabilities, contractual commitments, and customer needs into scalable, repeatable program frameworks
- Define success metrics, milestones, risks, assumptions, and customer health indicators during program design
- Balance standardization with thoughtful customization to support both customer outcomes and operational scale
- Anticipate operational, regulatory, partner, and capacity risks and design mitigation strategies
Program Delivery & Execution
- Personally own post-sale program delivery across assigned customers and solutions
- Lead customer onboarding and implementation across multiple internal teams, partners, and stakeholders
- Manage timelines, deliverables, dependencies, and escalations in complex, multi-phase programs
- Ensure adherence to program requirements, policies, and compliance expectations
- Step in directly on high-risk or high-visibility issues to ensure successful outcomes
Customer Success & Relationship Management
- Serve as the primary strategic post-sale contact for district and partner stakeholders
- Build trusted relationships through proactive, clear, and empathetic communication
- Monitor customer health and satisfaction, identifying retention or renewal risks early
- Support renewals and expansions through demonstrated outcomes and value realization
- Represent the voice of the customer internally to Product, Sales, and Operations
Sales Partnership, Deal Scoping & Renewals
- Partner with Sales and Partnerships to shape complex deals, ensuring proposed solutions are feasible, scalable, and aligned to delivery realities
- Support scoping of professional services and program models, including timelines, dependencies, risks, and assumptions
- Participate in late-stage sales and renewal conversations as a subject-matter expert in program design and delivery
- Help prevent mis-scoped or non-deliverable deals by providing clear delivery input and tradeoff recommendations
- Translate delivered outcomes into clear value narratives that support renewals and expansions
Systems, Tools & Enablement
- Design and document repeatable program workflows, playbooks, and delivery standards
- Contribute to the selection, configuration, and evolution of tools that support program delivery and customer success
- Identify patterns across programs to improve delivery efficiency, consistency, and scale
- Establish documentation and reporting practices that support visibility and decision-making
Experience and Skills:
Skills
- Strong program management and communication skills; able to keep complex, multi-phase programs on track while aligning districts, partners, and internal stakeholders
- Program design and systems thinking experience, including translating products, services, and contractual commitments into scalable, repeatable delivery models
- Hands-on execution mindset; comfortable owning delivery end-to-end, stepping in on high-risk issues, and doing the work needed to ensure successful outcomes
- Customer success and value realization expertise, including monitoring customer health, identifying renewal risks, and clearly articulating impact and outcomes
- Sales partnership and deal-scoping capability; able to assess delivery feasibility, surface risks and tradeoffs, and support well-scoped solutions that can be delivered as promised
- Startup mentality; comfortable wearing multiple hats across strategy, delivery, and enablement in an early-stage, build-and-scale environment
Required Qualifications
- Bachelor's degree or equivalent professional experience
- 5+ years of experience in program management, customer success, implementation, or related roles
- Demonstrated experience both designing and delivering complex, multi-stakeholder programs
- Strong systems thinking paired with hands-on execution capability
- Excellent written and verbal communication skills
- Experience working in education, SaaS, or mission-driven organizations
Preferred Qualifications
- Experience supporting complex professional services or solution-based deals
- Background in regulated or compliance-heavy environments
- Experience working with K-12 districts or education systems
- Comfort operating in early-stage, incubator, or build-and-scale environments
- Experience influencing cross-functional teams without direct authority
ETS is mission driven and action oriented
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
Job Description:
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
ETS Praxis is seeking a Senior Program Success Manager to design, deliver, and scale high-impact K-12 district programs across multiple Praxis solutions. This is a foundational, hands-on role within a small incubator team, responsible for translating products and professional services into well-structured, well-executed programs that drive measurable customer outcomes, long-term satisfaction, and renewal readiness.
This role is intentionally broad and execution-heavy. The Program Success Manager will personally own complex programs end to end while designing the processes, tools, and delivery models required for future scale. The Program Success Manager is a generalist who applies consistent program design, delivery, and customer success frameworks across a portfolio of ETS Praxis offerings. Acts as the senior individual contributor responsible for program delivery standards and delivery readiness across a portfolio of Praxis solutions.
Primary Responsibilities
Program Design & Strategy
- Design end-to-end program delivery models, including onboarding, implementation, steady-state operations, and renewal readiness
- Translate professional services deliverables, product capabilities, contractual commitments, and customer needs into scalable, repeatable program frameworks
- Define success metrics, milestones, risks, assumptions, and customer health indicators during program design
- Balance standardization with thoughtful customization to support both customer outcomes and operational scale
- Anticipate operational, regulatory, partner, and capacity risks and design mitigation strategies
Program Delivery & Execution
- Personally own post-sale program delivery across assigned customers and solutions
- Lead customer onboarding and implementation across multiple internal teams, partners, and stakeholders
- Manage timelines, deliverables, dependencies, and escalations in complex, multi-phase programs
- Ensure adherence to program requirements, policies, and compliance expectations
- Step in directly on high-risk or high-visibility issues to ensure successful outcomes
Customer Success & Relationship Management
- Serve as the primary strategic post-sale contact for district and partner stakeholders
- Build trusted relationships through proactive, clear, and empathetic communication
- Monitor customer health and satisfaction, identifying retention or renewal risks early
- Support renewals and expansions through demonstrated outcomes and value realization
- Represent the voice of the customer internally to Product, Sales, and Operations
Sales Partnership, Deal Scoping & Renewals
- Partner with Sales and Partnerships to shape complex deals, ensuring proposed solutions are feasible, scalable, and aligned to delivery realities
- Support scoping of professional services and program models, including timelines, dependencies, risks, and assumptions
- Participate in late-stage sales and renewal conversations as a subject-matter expert in program design and delivery
- Help prevent mis-scoped or non-deliverable deals by providing clear delivery input and tradeoff recommendations
- Translate delivered outcomes into clear value narratives that support renewals and expansions
Systems, Tools & Enablement
- Design and document repeatable program workflows, playbooks, and delivery standards
- Contribute to the selection, configuration, and evolution of tools that support program delivery and customer success
- Identify patterns across programs to improve delivery efficiency, consistency, and scale
- Establish documentation and reporting practices that support visibility and decision-making
Experience and Skills:
Skills
- Strong program management and communication skills; able to keep complex, multi-phase programs on track while aligning districts, partners, and internal stakeholders
- Program design and systems thinking experience, including translating products, services, and contractual commitments into scalable, repeatable delivery models
- Hands-on execution mindset; comfortable owning delivery end-to-end, stepping in on high-risk issues, and doing the work needed to ensure successful outcomes
- Customer success and value realization expertise, including monitoring customer health, identifying renewal risks, and clearly articulating impact and outcomes
- Sales partnership and deal-scoping capability; able to assess delivery feasibility, surface risks and tradeoffs, and support well-scoped solutions that can be delivered as promised
- Startup mentality; comfortable wearing multiple hats across strategy, delivery, and enablement in an early-stage, build-and-scale environment
Required Qualifications
- Bachelor's degree or equivalent professional experience
- 5+ years of experience in program management, customer success, implementation, or related roles
- Demonstrated experience both designing and delivering complex, multi-stakeholder programs
- Strong systems thinking paired with hands-on execution capability
- Excellent written and verbal communication skills
- Experience working in education, SaaS, or mission-driven organizations
Preferred Qualifications
- Experience supporting complex professional services or solution-based deals
- Background in regulated or compliance-heavy environments
- Experience working with K-12 districts or education systems
- Comfort operating in early-stage, incubator, or build-and-scale environments
- Experience influencing cross-functional teams without direct authority
ETS is mission driven and action oriented
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
Customer Success Director Job Roles in New Jersey
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Search Customer Success Director Jobs in New JerseyCustomer Success Director Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer success directors in New Jersey?
New Jersey employers with documented H-1B visa sponsorship activity in customer success and related leadership roles include Cognizant, Conduent, Johnson & Johnson, Merck, and several mid-size SaaS firms operating out of Jersey City and Princeton. Financial services companies in the Newark area also sponsor customer success directors, particularly where the role requires managing enterprise client portfolios tied to regulated industries.
Which visa types are most common for customer success director roles in New Jersey?
The H-1B is the most common visa category for customer success directors in New Jersey, as the role typically qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field such as business, computer science, or engineering. Candidates already holding L-1A intracompany transferee status through a multinational employer are also a strong fit, particularly given New Jersey's concentration of global technology and life sciences companies with established international offices.
Which cities in New Jersey have the most customer success director sponsorship jobs?
Jersey City leads due to its proximity to New York City's financial and technology sectors, attracting SaaS and fintech firms that sponsor senior customer success roles. Princeton and its surrounding Mercer County corridor is a secondary hub, driven by pharmaceutical and enterprise software companies. Newark, as the state's largest city and a growing technology center, also generates sponsorship activity, particularly from professional services and logistics technology employers.
How to find customer success director visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success director openings in New Jersey where employers have indicated willingness to sponsor. Rather than sorting through general job listings that rarely disclose sponsorship status upfront, Migrate Mate surfaces roles from companies with active sponsorship histories, saving significant time for international candidates targeting this specific state and seniority level.
Are there state-specific or role-specific considerations for customer success directors seeking sponsorship in New Jersey?
New Jersey employers sponsoring H-1B workers must pay prevailing wages as determined by the Department of Labor for the specific occupation and geographic area, which in dense employment corridors like Jersey City can differ from rates in more suburban New Jersey counties. Customer success director roles in the state's pharmaceutical and enterprise software sectors often require demonstrable experience managing complex, regulated client relationships, which can strengthen a specialty occupation determination during the H-1B petition process.
What is the prevailing wage for sponsored customer success director jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.