Customer Success Director Visa Sponsorship Jobs in New Jersey
Customer success director roles in New Jersey are concentrated in the state's technology and pharmaceutical corridors, with major employers including Johnson & Johnson, Cognizant, and Conduent operating across Newark, Princeton, and Jersey City. Companies in these hubs have established sponsorship histories, particularly for senior customer success leadership positions requiring specialized enterprise software or life sciences experience.
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Get Access To All JobsINTRODUCTION
The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
Responsibilities
Position Summary:
Project Management:
- Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
- Maintain regular communication with customers to review forecasts, PO timelines, and open action items
- Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
- Understand client goals, challenges, and priorities to ensure successful outcomes
- Support account growth, client retention, and high customer satisfaction
- Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
- Track and monitor monthly forecasts for assigned accounts
- Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
- Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
- This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
- PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
- Other responsibilities as assigned by manager.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business, Project Management, Communications, or related field.
- 2–5 years of experience in client facing roles with responsibilities in project and/or account management.
- Strong organizational and multitasking skills with the ability to manage multiple clients at once.
- Excellent written and verbal communication skills.
- Ability to build strong relationships and collaborate effectively with internal and external partners.
- Proficiency in Google Sheets
- Excellent in Word, Excel & PowerPoint
- Strives in a fast-paced environment with tight deadlines.
PREFERRED QUALIFICATIONS
- Experience in a manufacturing, packaging, supply chain, or production-focused environment.
- Knowledge of supply chain processes, material planning, or production scheduling.
INTRODUCTION
The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
Responsibilities
Position Summary:
Project Management:
- Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
- Maintain regular communication with customers to review forecasts, PO timelines, and open action items
- Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
- Understand client goals, challenges, and priorities to ensure successful outcomes
- Support account growth, client retention, and high customer satisfaction
- Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
- Track and monitor monthly forecasts for assigned accounts
- Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
- Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
- This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
- PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
- Other responsibilities as assigned by manager.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business, Project Management, Communications, or related field.
- 2–5 years of experience in client facing roles with responsibilities in project and/or account management.
- Strong organizational and multitasking skills with the ability to manage multiple clients at once.
- Excellent written and verbal communication skills.
- Ability to build strong relationships and collaborate effectively with internal and external partners.
- Proficiency in Google Sheets
- Excellent in Word, Excel & PowerPoint
- Strives in a fast-paced environment with tight deadlines.
PREFERRED QUALIFICATIONS
- Experience in a manufacturing, packaging, supply chain, or production-focused environment.
- Knowledge of supply chain processes, material planning, or production scheduling.
Customer Success Director Job Roles in New Jersey
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Search Customer Success Director Jobs in New JerseyCustomer Success Director Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer success directors in New Jersey?
New Jersey employers with documented H-1B visa sponsorship activity in customer success and related leadership roles include Cognizant, Conduent, Johnson & Johnson, Merck, and several mid-size SaaS firms operating out of Jersey City and Princeton. Financial services companies in the Newark area also sponsor customer success directors, particularly where the role requires managing enterprise client portfolios tied to regulated industries.
Which visa types are most common for customer success director roles in New Jersey?
The H-1B is the most common visa category for customer success directors in New Jersey, as the role typically qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field such as business, computer science, or engineering. Candidates already holding L-1A intracompany transferee status through a multinational employer are also a strong fit, particularly given New Jersey's concentration of global technology and life sciences companies with established international offices.
Which cities in New Jersey have the most customer success director sponsorship jobs?
Jersey City leads due to its proximity to New York City's financial and technology sectors, attracting SaaS and fintech firms that sponsor senior customer success roles. Princeton and its surrounding Mercer County corridor is a secondary hub, driven by pharmaceutical and enterprise software companies. Newark, as the state's largest city and a growing technology center, also generates sponsorship activity, particularly from professional services and logistics technology employers.
How to find customer success director visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success director openings in New Jersey where employers have indicated willingness to sponsor. Rather than sorting through general job listings that rarely disclose sponsorship status upfront, Migrate Mate surfaces roles from companies with active sponsorship histories, saving significant time for international candidates targeting this specific state and seniority level.
Are there state-specific or role-specific considerations for customer success directors seeking sponsorship in New Jersey?
New Jersey employers sponsoring H-1B workers must pay prevailing wages as determined by the Department of Labor for the specific occupation and geographic area, which in dense employment corridors like Jersey City can differ from rates in more suburban New Jersey counties. Customer success director roles in the state's pharmaceutical and enterprise software sectors often require demonstrable experience managing complex, regulated client relationships, which can strengthen a specialty occupation determination during the H-1B petition process.
What is the prevailing wage for sponsored customer success director jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.