Customer Success Director Visa Sponsorship Jobs in Ohio
Ohio's customer success director roles are concentrated in Columbus, Cleveland, and Cincinnati, where companies like Salesforce, Oracle, and NCR Voyix maintain significant operations. Enterprise software, fintech, and healthcare technology employers in the state actively hire senior customer success talent and have established visa sponsorship infrastructure for qualified international candidates.
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Get Access To All JobsJob Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Job Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Customer Success Director Job Roles in Ohio
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Search Customer Success Director Jobs in OhioCustomer Success Director Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for customer success directors?
Enterprise technology and SaaS companies with Ohio operations are the most active sponsors for customer success director roles. Oracle's Columbus presence, NCR Voyix's operations, and healthcare IT firms like Change Healthcare and Veeva Systems have sponsored senior customer success hires. Large financial services companies in Cincinnati, including Fifth Third Bank and Western Southern, also sponsor experienced customer success leaders when the role meets specialty occupation requirements.
Which visa types are most common for customer success director roles in Ohio?
The H-1B visa is the most common visa for customer success directors in Ohio, as the role typically requires a bachelor's degree or higher in business, management, or a related field. Australian citizens may qualify for the E-3 visa, which has no lottery and a separate annual allocation. Canadians and Mexicans in this role may be eligible for TN visa status under the USMCA professional categories, depending on their specific educational background.
Which Ohio cities have the most customer success director visa sponsorship jobs?
Columbus is the strongest market, anchored by a dense cluster of SaaS, fintech, and healthcare technology companies. Cleveland's growing enterprise software and professional services sector generates regular demand at the director level. Cincinnati is notable for its consumer goods and financial services companies, several of which have built out customer success functions in recent years. Dublin and Westerville suburbs of Columbus also host significant tech employer campuses.
How to find customer success director visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success director roles in Ohio without sorting through positions that won't consider international candidates. Because director-level roles are less frequently posted and often filled through networks, checking Migrate Mate regularly and setting up alerts for Ohio customer success director openings gives you earlier visibility into positions where sponsorship is already confirmed by the employer.
Are there any Ohio-specific considerations for customer success directors seeking visa sponsorship?
Ohio's prevailing wage requirements apply to H-1B petitions, and employers must certify that the offered compensation meets Department of Labor standards for the Columbus, Cleveland, or Cincinnati metro area where the role is based. Ohio State University and Case Western Reserve University produce business and technology graduates who create local competition, but international candidates with enterprise SaaS or healthcare IT experience often bring specializations that Ohio employers specifically seek at the director level.
What is the prevailing wage for sponsored customer success director jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.