Customer Success Director Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer success director roles, with major employers concentrated in Greater Boston's tech and life sciences corridors. Companies like HubSpot, Drift, and Klaviyo, along with enterprise software firms in Cambridge and the Route 128 belt, regularly hire for senior customer success leadership and have established visa sponsorship programs.
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Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
How You Will Make an Impact
We are seeking a Senior Director, Global Sales Excellence to drive sales force effectiveness, operational rigor, and data-driven decision-making across our global commercial organization. Reporting to the Division President, this role leads the commercial function for the division, overseeing a global team of ~150 employees, including 16 direct reports and 130 indirect reports across regional field sales organizations.
You will lead the transformation of our commercial engine—standardizing processes, strengthening go-to-market execution, and advancing a data- and AI-enabled sales organization to accelerate growth through strong field execution across regions.
What You Will Do
- Partner with commercial and divisional leadership to drive sales effectiveness and execution globally
- Lead transformation to a standardized, data-driven, and AI-enabled commercial engine
- Drive go-to-market planning, coverage models, and installed base strategy to maximize revenue opportunities
- Leverage advanced analytics and AI-driven insights to improve forecasting, pipeline health, and decision-making
- Optimize core sales processes, including forecasting, pipeline management, quoting, and lead management
- Ensure CRM (Salesforce) effectiveness, driving adoption and integrating AI-enabled tools to improve productivity and data quality
- Drive adoption and effectiveness of tools, processes, and insights to enable field sales teams to execute with consistency and impact across regions
- Lead and develop a global team of sales operations, analytics, and data science professionals, while overseeing sales planning processes—including org design, territory alignment, quota setting, and compensation programs—and driving sales execution through regional sales teams and centralized commercial support functions
- Partner cross-functionally (Marketing, IT, Finance) to deploy scalable digital and AI-enabled commercial solutions
- Lead commercial reviews and drive accountability for performance and execution discipline
Qualifications & Leadership Profile
- Bachelor’s degree required; MBA or advanced degree preferred
- 15+ years of experience in sales, marketing, or sales operations (life sciences preferred)
- Proven track record improving sales productivity, forecasting, and pipeline performance
- Experience implementing CRM and digital/AI-enabled sales tools (Salesforce preferred)
- Strong commercial acumen with experience supporting executive leadership
- Proven ability to lead through transformation and change in complex global organizations
- Strong analytical, problem-solving, and communication skills
- Excellent cross-functional leadership and stakeholder management capabilities
- Ability to operate in a fast-paced, global environment and manage competing priorities
- Willingness to travel (20–25%)
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $192,700.00–$275,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
How You Will Make an Impact
We are seeking a Senior Director, Global Sales Excellence to drive sales force effectiveness, operational rigor, and data-driven decision-making across our global commercial organization. Reporting to the Division President, this role leads the commercial function for the division, overseeing a global team of ~150 employees, including 16 direct reports and 130 indirect reports across regional field sales organizations.
You will lead the transformation of our commercial engine—standardizing processes, strengthening go-to-market execution, and advancing a data- and AI-enabled sales organization to accelerate growth through strong field execution across regions.
What You Will Do
- Partner with commercial and divisional leadership to drive sales effectiveness and execution globally
- Lead transformation to a standardized, data-driven, and AI-enabled commercial engine
- Drive go-to-market planning, coverage models, and installed base strategy to maximize revenue opportunities
- Leverage advanced analytics and AI-driven insights to improve forecasting, pipeline health, and decision-making
- Optimize core sales processes, including forecasting, pipeline management, quoting, and lead management
- Ensure CRM (Salesforce) effectiveness, driving adoption and integrating AI-enabled tools to improve productivity and data quality
- Drive adoption and effectiveness of tools, processes, and insights to enable field sales teams to execute with consistency and impact across regions
- Lead and develop a global team of sales operations, analytics, and data science professionals, while overseeing sales planning processes—including org design, territory alignment, quota setting, and compensation programs—and driving sales execution through regional sales teams and centralized commercial support functions
- Partner cross-functionally (Marketing, IT, Finance) to deploy scalable digital and AI-enabled commercial solutions
- Lead commercial reviews and drive accountability for performance and execution discipline
Qualifications & Leadership Profile
- Bachelor’s degree required; MBA or advanced degree preferred
- 15+ years of experience in sales, marketing, or sales operations (life sciences preferred)
- Proven track record improving sales productivity, forecasting, and pipeline performance
- Experience implementing CRM and digital/AI-enabled sales tools (Salesforce preferred)
- Strong commercial acumen with experience supporting executive leadership
- Proven ability to lead through transformation and change in complex global organizations
- Strong analytical, problem-solving, and communication skills
- Excellent cross-functional leadership and stakeholder management capabilities
- Ability to operate in a fast-paced, global environment and manage competing priorities
- Willingness to travel (20–25%)
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $192,700.00–$275,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Customer Success Director Job Roles in Massachusetts
See all 152+ Customer Success Director Jobs in Massachusetts
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Search Customer Success Director Jobs in MassachusettsCustomer Success Director Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Massachusetts?
Boston-area SaaS and enterprise technology companies are among the most active sponsors for customer success director roles. HubSpot, Wayfair, Klaviyo, Toast, and Drift have histories of sponsoring H-1B visa and other work visas for senior customer success leadership. Life sciences software firms along the Route 128 corridor, including Veeva Systems and similar vendors serving the biotech sector, also hire at the director level with sponsorship.
Which visa types are most common for customer success director roles in Massachusetts?
The H-1B is the most common visa category for customer success directors in Massachusetts, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates with prior U.S. work authorization such as OPT or a current H-1B transfer are often more straightforward for employers to process. The O-1A is an option for candidates with demonstrable distinction in the field.
Which cities in Massachusetts have the most customer success director sponsorship jobs?
Boston and Cambridge account for the large majority of customer success director sponsorship opportunities in Massachusetts, driven by the concentration of SaaS, fintech, and healthtech companies headquartered or with major offices there. Waltham and Burlington, situated along Route 128, are secondary hubs with notable enterprise software employers. Remote-friendly roles posted to Massachusetts employers are also increasingly common but still require the employer to be registered and sponsoring in the state.
How to find customer success director visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to browse customer success director openings in Massachusetts without sorting through roles that don't offer sponsorship. You can search by role title and state to surface companies actively hiring at the director level. Given that sponsorship for senior individual contributor and leadership roles often depends on internal headcount approvals, checking Migrate Mate regularly as new listings are added improves your chances of catching fresh postings.
Are there any Massachusetts-specific considerations for customer success director visa sponsorship?
Massachusetts employers filing H-1B petitions must meet Department of Labor prevailing wage requirements specific to the Boston-Cambridge metropolitan area, which reflects the region's competitive compensation market. The state's deep university pipeline, including MIT, Boston University, and Northeastern, means many sponsoring employers are already familiar with OPT and H-1B processes. Customer success director roles at Series B and later-stage startups in Boston tend to have more established immigration infrastructure than earlier-stage companies.
What is the prevailing wage for sponsored customer success director jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.