Customer Success Director Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer success director roles, with major employers concentrated in Greater Boston's tech and life sciences corridors. Companies like HubSpot, Drift, and Klaviyo, along with enterprise software firms in Cambridge and the Route 128 belt, regularly hire for senior customer success leadership and have established visa sponsorship programs.
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Get Access To All JobsINTRODUCTION
Under the general supervision of the Director of Advising and Academic Success in the School of Public Health & Health Sciences (SPHHS), this school level position provides comprehensive advising for university undeclared and exploratory track students; implements and coordinates programs and services to promote the academic success of undergraduate at-risk students; works closely with departmental advisors with particular emphasis on first-year and at-risk students; provides 4+1 advising for undergraduate students moving into graduate study; and is responsive to the needs of a large number of highly diverse students.
ROLE AND RESPONSIBILITIES
Essential Functions
-
Advise and counsel diverse incoming class of first year, undeclared, exploratory track and transfer students in a fast-paced, high volume individual advising format, during New Student Orientation (NSO) programs held in summer, fall, and winter.
-
Advise and counsel incoming new students across all major programs within SPHHS.
-
Advise and counsel prospective and incoming 4+1 accelerated master’s students across SPHHS programs.
-
Advise and counsel students on straight-forward matters such as registration-related, fulfilling university general education requirements, interpreting major and school requirements, and declaration of major process.
-
Advise and counsel students with complex matters that involve goal setting, planning and decision making. Examples include developing an academic plan, choosing a major, and course selection.
-
Advise undergraduate students during peak times by supporting departmental needs and support for programs at the departmental level (Majors Fair, Undergraduate advising blogs, student panels, etc.)
-
Collaborate with other academic advising personnel to develop and maintain a library of academic resources to aid students in evaluating choices, making academic plans and career decisions.
-
Co-plan and implement events and activities such as Open Houses, Destination Days, and all activities associated with the NSO and 4+1.
-
Provide targeted outreach and support to students on Academic Warning, Academic Probation, and returning from Suspension.
-
Provide proactive and responsive interventions to support student success.
-
Respond to inquiries from parents in accordance with FERPA in a highly professional and respectful manner.
-
Work with campus departments to keep up to date with various policy/procedural changes relevant to advising, campus-wide initiatives affecting student services and advising and informing new school and campus policies to (department) advisors and providing training and support when necessary.
-
Work with campus support services such as the Center for Counseling and Psychological Health (CCPH), Disability Services, Learning Resource Center, Registrar, Dean of Students, etc. and makes appropriate referrals when necessary.
Other Functions
-
Perform related duties as assigned or required to meet department, executive area/division, and University goals and objectives.
-
Understand responsibilities with respect to Title IX, Clery and other compliance requirements.
-
Work collaboratively with other campus stakeholders to fulfill the mission of Academic Affairs, Student Affairs and Campus Life.
MINIMUM QUALIFICATIONS
-
Bachelor’s degree and three (3) years of experience in academic advising, counseling, student support, or other related student facing roles.
-
Excellent oral, written, and interpersonal communications skills.
-
Strong organizational skills.
-
Documented experience in academic advising, student support, or other related student-facing roles.
-
Ability to take initiative and work independently and collaboratively.
-
Demonstrated commitment to continued learning or professional development in diversity, equity, inclusion, and justice issues.
-
Ability to work with confidential material, always maintain student confidentiality and to manage multiple complex tasks within short time frames.
PREFERRED QUALIFICATIONS
-
Master’s degree.
-
Ability to recognize at-risk individuals and provide appropriate support and direction.
ADDITIONAL DETAILS
-
May supervise up to 3 students.
-
This position is subject to final budgetary and administrative approval.
WORKING CONDITIONS
Work is performed in a standard office or indoor university environment and involves minimal physical exertion.
WORK SCHEDULE AND WORK ARRANGEMENT
Monday through Friday
This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
SALARY INFORMATION
Pay Grade: PSSAP Grade 26
SPECIAL INSTRUCTIONS FOR APPLICANTS
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
LOCATION
Location: Amherst, Massachusetts, United States
JOB TYPE
Job Type: Full Time
WORK ARRANGEMENT
Work Arrangement: Hybrid
OPENING AND CLOSING DATES
Opening on: Sep 10 2026
Closing on: Dec 10 2026
INTRODUCTION
Under the general supervision of the Director of Advising and Academic Success in the School of Public Health & Health Sciences (SPHHS), this school level position provides comprehensive advising for university undeclared and exploratory track students; implements and coordinates programs and services to promote the academic success of undergraduate at-risk students; works closely with departmental advisors with particular emphasis on first-year and at-risk students; provides 4+1 advising for undergraduate students moving into graduate study; and is responsive to the needs of a large number of highly diverse students.
ROLE AND RESPONSIBILITIES
Essential Functions
-
Advise and counsel diverse incoming class of first year, undeclared, exploratory track and transfer students in a fast-paced, high volume individual advising format, during New Student Orientation (NSO) programs held in summer, fall, and winter.
-
Advise and counsel incoming new students across all major programs within SPHHS.
-
Advise and counsel prospective and incoming 4+1 accelerated master’s students across SPHHS programs.
-
Advise and counsel students on straight-forward matters such as registration-related, fulfilling university general education requirements, interpreting major and school requirements, and declaration of major process.
-
Advise and counsel students with complex matters that involve goal setting, planning and decision making. Examples include developing an academic plan, choosing a major, and course selection.
-
Advise undergraduate students during peak times by supporting departmental needs and support for programs at the departmental level (Majors Fair, Undergraduate advising blogs, student panels, etc.)
-
Collaborate with other academic advising personnel to develop and maintain a library of academic resources to aid students in evaluating choices, making academic plans and career decisions.
-
Co-plan and implement events and activities such as Open Houses, Destination Days, and all activities associated with the NSO and 4+1.
-
Provide targeted outreach and support to students on Academic Warning, Academic Probation, and returning from Suspension.
-
Provide proactive and responsive interventions to support student success.
-
Respond to inquiries from parents in accordance with FERPA in a highly professional and respectful manner.
-
Work with campus departments to keep up to date with various policy/procedural changes relevant to advising, campus-wide initiatives affecting student services and advising and informing new school and campus policies to (department) advisors and providing training and support when necessary.
-
Work with campus support services such as the Center for Counseling and Psychological Health (CCPH), Disability Services, Learning Resource Center, Registrar, Dean of Students, etc. and makes appropriate referrals when necessary.
Other Functions
-
Perform related duties as assigned or required to meet department, executive area/division, and University goals and objectives.
-
Understand responsibilities with respect to Title IX, Clery and other compliance requirements.
-
Work collaboratively with other campus stakeholders to fulfill the mission of Academic Affairs, Student Affairs and Campus Life.
MINIMUM QUALIFICATIONS
-
Bachelor’s degree and three (3) years of experience in academic advising, counseling, student support, or other related student facing roles.
-
Excellent oral, written, and interpersonal communications skills.
-
Strong organizational skills.
-
Documented experience in academic advising, student support, or other related student-facing roles.
-
Ability to take initiative and work independently and collaboratively.
-
Demonstrated commitment to continued learning or professional development in diversity, equity, inclusion, and justice issues.
-
Ability to work with confidential material, always maintain student confidentiality and to manage multiple complex tasks within short time frames.
PREFERRED QUALIFICATIONS
-
Master’s degree.
-
Ability to recognize at-risk individuals and provide appropriate support and direction.
ADDITIONAL DETAILS
-
May supervise up to 3 students.
-
This position is subject to final budgetary and administrative approval.
WORKING CONDITIONS
Work is performed in a standard office or indoor university environment and involves minimal physical exertion.
WORK SCHEDULE AND WORK ARRANGEMENT
Monday through Friday
This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
SALARY INFORMATION
Pay Grade: PSSAP Grade 26
SPECIAL INSTRUCTIONS FOR APPLICANTS
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
LOCATION
Location: Amherst, Massachusetts, United States
JOB TYPE
Job Type: Full Time
WORK ARRANGEMENT
Work Arrangement: Hybrid
OPENING AND CLOSING DATES
Opening on: Sep 10 2026
Closing on: Dec 10 2026
Customer Success Director Job Roles in Massachusetts
See all 426+ Customer Success Director Jobs in Massachusetts
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Search Customer Success Director Jobs in MassachusettsCustomer Success Director Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Massachusetts?
Boston-area SaaS and enterprise technology companies are among the most active sponsors for customer success director roles. HubSpot, Wayfair, Klaviyo, Toast, and Drift have histories of sponsoring H-1B visa and other work visas for senior customer success leadership. Life sciences software firms along the Route 128 corridor, including Veeva Systems and similar vendors serving the biotech sector, also hire at the director level with sponsorship.
Which visa types are most common for customer success director roles in Massachusetts?
The H-1B is the most common visa category for customer success directors in Massachusetts, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates with prior U.S. work authorization such as OPT or a current H-1B transfer are often more straightforward for employers to process. The O-1A is an option for candidates with demonstrable distinction in the field.
Which cities in Massachusetts have the most customer success director sponsorship jobs?
Boston and Cambridge account for the large majority of customer success director sponsorship opportunities in Massachusetts, driven by the concentration of SaaS, fintech, and healthtech companies headquartered or with major offices there. Waltham and Burlington, situated along Route 128, are secondary hubs with notable enterprise software employers. Remote-friendly roles posted to Massachusetts employers are also increasingly common but still require the employer to be registered and sponsoring in the state.
How to find customer success director visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to browse customer success director openings in Massachusetts without sorting through roles that don't offer sponsorship. You can search by role title and state to surface companies actively hiring at the director level. Given that sponsorship for senior individual contributor and leadership roles often depends on internal headcount approvals, checking Migrate Mate regularly as new listings are added improves your chances of catching fresh postings.
Are there any Massachusetts-specific considerations for customer success director visa sponsorship?
Massachusetts employers filing H-1B petitions must meet Department of Labor prevailing wage requirements specific to the Boston-Cambridge metropolitan area, which reflects the region's competitive compensation market. The state's deep university pipeline, including MIT, Boston University, and Northeastern, means many sponsoring employers are already familiar with OPT and H-1B processes. Customer success director roles at Series B and later-stage startups in Boston tend to have more established immigration infrastructure than earlier-stage companies.
What is the prevailing wage for sponsored customer success director jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.