Customer Success Director Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer success director roles, with major employers concentrated in Greater Boston's tech and life sciences corridors. Companies like HubSpot, Drift, and Klaviyo, along with enterprise software firms in Cambridge and the Route 128 belt, regularly hire for senior customer success leadership and have established visa sponsorship programs.
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Get Access To All JobsINTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
INTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
Customer Success Director Job Roles in Massachusetts
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Search Customer Success Director Jobs in MassachusettsCustomer Success Director Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Massachusetts?
Boston-area SaaS and enterprise technology companies are among the most active sponsors for customer success director roles. HubSpot, Wayfair, Klaviyo, Toast, and Drift have histories of sponsoring H-1B visa and other work visas for senior customer success leadership. Life sciences software firms along the Route 128 corridor, including Veeva Systems and similar vendors serving the biotech sector, also hire at the director level with sponsorship.
Which visa types are most common for customer success director roles in Massachusetts?
The H-1B is the most common visa category for customer success directors in Massachusetts, as the role typically requires a bachelor's degree in business, communications, or a related field and qualifies as a specialty occupation. Candidates with prior U.S. work authorization such as OPT or a current H-1B transfer are often more straightforward for employers to process. The O-1A is an option for candidates with demonstrable distinction in the field.
Which cities in Massachusetts have the most customer success director sponsorship jobs?
Boston and Cambridge account for the large majority of customer success director sponsorship opportunities in Massachusetts, driven by the concentration of SaaS, fintech, and healthtech companies headquartered or with major offices there. Waltham and Burlington, situated along Route 128, are secondary hubs with notable enterprise software employers. Remote-friendly roles posted to Massachusetts employers are also increasingly common but still require the employer to be registered and sponsoring in the state.
How to find customer success director visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to browse customer success director openings in Massachusetts without sorting through roles that don't offer sponsorship. You can search by role title and state to surface companies actively hiring at the director level. Given that sponsorship for senior individual contributor and leadership roles often depends on internal headcount approvals, checking Migrate Mate regularly as new listings are added improves your chances of catching fresh postings.
Are there any Massachusetts-specific considerations for customer success director visa sponsorship?
Massachusetts employers filing H-1B petitions must meet Department of Labor prevailing wage requirements specific to the Boston-Cambridge metropolitan area, which reflects the region's competitive compensation market. The state's deep university pipeline, including MIT, Boston University, and Northeastern, means many sponsoring employers are already familiar with OPT and H-1B processes. Customer success director roles at Series B and later-stage startups in Boston tend to have more established immigration infrastructure than earlier-stage companies.
What is the prevailing wage for sponsored customer success director jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.