Customer Success Director Visa Sponsorship Jobs in Delaware
Delaware's customer success director roles are concentrated around Wilmington, where financial services giants like JPMorgan Chase, Bank of America, and Capital One maintain major operations alongside a growing technology sector. Pharma and life sciences employers near Newark also hire at the director level, making Delaware a compact but active market for senior customer success professionals seeking visa sponsorship.
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Get Access To All JobsJOB DESCRIPTION
This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase’s Consumer & Community Banking group. The role will be a leader on the Sapphire team, collaborating with key stakeholders across the firm to inform overall priorities and objectives for strategic investment and portfolio optimization.
As a Portfolio Strategy Director on the Sapphire business team, you will serve as a key leader and champion of ongoing portfolio optimization, engagement, and growth across Sapphire.
Job responsibilities:
- Understand P&L and economics of products to inform engagement strategies around spend and lend, benefits messaging, features, and pricing
- Develop systematic reporting and analysis on: product segment profiles, sales and rewards dynamics, results vs. budget to understand key drivers and opportunities to pivot strategic initiatives and roadmap
- Analyze customer trend, mix, and behavior dynamics that will drive prioritization of product, messaging, and strategy decisions
- Lead Sapphire customer segmentation and profiling, managing segment-specific treatments to drive portfolio growth and profitability of the backbook
- Liaise with portfolio Risk management on spend capacity and lending strategies specifically tailored to the Sapphire portfolio while effectively managing business risk
- Create holistic learning agenda with Analytics, Risk, Finance and COE teams, structure tests and synthesize results to maximize learnings and inform strategies and roadmaps
- Develop materials for EMRs & Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Sapphire strategy, managing to OKRs and business results
Required qualifications, capabilities, and skills:
- 10+ years analytics or finance experience
- Outstanding relationship management and ability to work and influence within a highly matrixed structure
- Strong attention to detail and problem solving capabilities; ability to take a strategic idea and manage to market implementation
- Strong understanding of customer insights, p&l dynamics, and data analysis to inform product decisions
- Excellent written and verbal communication skills across varying seniority levels internally and externally
- Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
- Bachelor’s degree required
Preferred qualifications, capabilities and skills:
- MBA preferred
- credit card portfolio marketing and lending experience highly desired
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
JOB DESCRIPTION
This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase’s Consumer & Community Banking group. The role will be a leader on the Sapphire team, collaborating with key stakeholders across the firm to inform overall priorities and objectives for strategic investment and portfolio optimization.
As a Portfolio Strategy Director on the Sapphire business team, you will serve as a key leader and champion of ongoing portfolio optimization, engagement, and growth across Sapphire.
Job responsibilities:
- Understand P&L and economics of products to inform engagement strategies around spend and lend, benefits messaging, features, and pricing
- Develop systematic reporting and analysis on: product segment profiles, sales and rewards dynamics, results vs. budget to understand key drivers and opportunities to pivot strategic initiatives and roadmap
- Analyze customer trend, mix, and behavior dynamics that will drive prioritization of product, messaging, and strategy decisions
- Lead Sapphire customer segmentation and profiling, managing segment-specific treatments to drive portfolio growth and profitability of the backbook
- Liaise with portfolio Risk management on spend capacity and lending strategies specifically tailored to the Sapphire portfolio while effectively managing business risk
- Create holistic learning agenda with Analytics, Risk, Finance and COE teams, structure tests and synthesize results to maximize learnings and inform strategies and roadmaps
- Develop materials for EMRs & Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Sapphire strategy, managing to OKRs and business results
Required qualifications, capabilities, and skills:
- 10+ years analytics or finance experience
- Outstanding relationship management and ability to work and influence within a highly matrixed structure
- Strong attention to detail and problem solving capabilities; ability to take a strategic idea and manage to market implementation
- Strong understanding of customer insights, p&l dynamics, and data analysis to inform product decisions
- Excellent written and verbal communication skills across varying seniority levels internally and externally
- Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
- Bachelor’s degree required
Preferred qualifications, capabilities and skills:
- MBA preferred
- credit card portfolio marketing and lending experience highly desired
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Customer Success Director Job Roles in Delaware
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Search Customer Success Director Jobs in DelawareCustomer Success Director Jobs in Delaware: Frequently Asked Questions
Which companies in Delaware sponsor visas for customer success directors?
Financial services firms with large Wilmington presences, including JPMorgan Chase, Bank of America, and Barclays, have histories of H-1B sponsorship for senior roles. Technology and SaaS companies operating in the greater Wilmington area also sponsor at the director level. Life sciences employers near Newark, such as those affiliated with the University of Delaware research corridor, are additional sources worth researching.
Which visa types are most common for customer success director roles in Delaware?
The H-1B is the most common work visa for customer success directors in Delaware, as the role typically requires a bachelor's degree or higher in business, communications, or a related field, meeting specialty occupation criteria. Candidates with multinational company experience may qualify for an L-1A intracompany transferee visa. Australians can explore the E-3 visa as a parallel option.
Which cities in Delaware have the most customer success director sponsorship jobs?
Wilmington is Delaware's primary employment hub for customer success directors, driven by its concentration of financial services, banking, and fintech employers. Newark is a secondary market, shaped by University of Delaware partnerships and nearby pharma and technology operations. Dover sees limited activity at the director level, making Wilmington the clear priority for senior customer success professionals pursuing sponsorship.
How to find customer success director visa sponsorship jobs in Delaware?
Migrate Mate filters job listings specifically by sponsorship availability, so you can browse customer success director roles in Delaware without sifting through positions that don't offer visa support. The platform is particularly useful for identifying which Wilmington-area financial services and technology employers are actively hiring at the director level, saving significant research time for international candidates navigating the sponsorship process.
Are there state-specific considerations for customer success directors pursuing sponsorship in Delaware?
Delaware's incorporation-friendly environment means many large corporations are legally headquartered there, but their operational hiring often occurs in Wilmington or out of state. Confirming that a role is physically based in Delaware is important, as the Labor Condition Application filed for H-1B sponsorship must specify the actual work location. Director-level roles in financial services here frequently require client-facing experience within regulated industries.
What is the prevailing wage for sponsored customer success director jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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