Customer Success Director Visa Sponsorship Jobs in Arizona
Arizona's customer success director roles are concentrated in the Phoenix metro, where enterprise software firms, fintech companies, and healthcare technology employers like GoDaddy, Axway, and Waymo's regional operations actively hire senior CS leadership. Scottsdale and Tempe host a growing number of SaaS headquarters that have sponsored visas for experienced customer success professionals.
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Senior Director, Global Service and Warranty
Job Summary:
The Senior Director, Global Service and Warranty plays a key role in the end-to-end post–sales customer experience, partnering with project management during project execution, with full ownership through the warranty period. This role leads a global, multi-disciplinary team across Commissioning, Warranty, Aftermarket, Field Operations, and Field Services to ensure consistent, quality solar-tracking projects for customers worldwide.
The Senior Director, Global Service and Warranty leader is accountable for the overall customer experience during commissioning and post project execution. This includes commissioning, service and aftermarket revenue, warranty and commercial risk management, and escalation resolution, while partnering closely with Commercial, Reliability, Supply Chain, Engineering, Finance, Legal, and Project Management to align customer outcomes with company strategy and financial goals. In this role, you will hire, develop, and mentor people leaders, promoting a high-performance, accountable, and customer-focused culture. As a global leader, the Senior Director, Global Service and Warranty is responsible for establishing a consistent organizational structure and operating model across Array’s different business regions.
Key Responsibilities:
Customer Experience & Escalations
- Champion the voice of the customer through regular site visits and customer meetings, and feed insights into product, process, and service improvements.
- Serve as the senior global point of escalation for customer issues across Array’s business units in US, Brazil, EMEA, and APAC.
- Oversee structured case management for warranty teams, driving timely, transparent, and high-quality resolution.
- Facilitate regular internal and customer-facing meetings on escalations, aligning stakeholders on ownership, action plans, and timelines.
Commercial Risk, Claims & Margin Protection
- Own and manage the warranty reserve budget and drive cross functional initiatives with Reliability, Engineering and Product Management to reduce warranty exposure.
- Lead negotiation of liquidated damages (LDs) and back-charge claims, post commissioning, to balance customer relationships with protection of company margin.
- Collaborate with Legal, Finance and Accounting on warranty claims to ensure contractual, financial, and commercial alignment.
Aftermarket Revenue & Services
- Own quarterly and annual aftermarket sales targets across services, Repower, spare parts, and service agreements.
- Build and optimize the services portfolio to position Customer Success & Services as a revenue-generating function.
- Identify and execute on upsell and cross-sell opportunities in the installed base in partnership with Commercial teams.
Operational Excellence & Systems
- Design and continuously improve global processes for case management, warranty processing, field operations, and aftermarket services.
- Partner with Integrated Supply Chain to align service delivery and spare parts availability with customer and project needs.
Cross-Functional & Executive Stakeholder Management
- Act as the bridge between Commercial, Engineering, Reliability, Services, Finance and Integrated Supply Chain to ensure aligned customer outcomes.
- Provide regular updates and recommendations to the CCO and executive team on key escalations, risks, and performance trends.
- Support strategic account planning and execution for tier-one customers.
Qualifications
- Recommended Bachelor’s degree in Business, Construction Management, Engineering, or related major.
- Proven experience leading large, multi-disciplinary, and post-sales, services, or customer success teams.
- Demonstrated accountability for revenue-adjacent and risk-related metrics (warranty reserves, LDs, back-charges, change orders).
- 8+ years of experience of managing utility-scale renewable energy projects.
- Experienced Project Management skills with multi-million-dollar portfolios.
- Strong business and commercial acumen and negotiation skills.
- Experience working cross-functionally with Sales/BD, Project Management, Integrated Supply Chain, Reliability, Engineering, Finance, Legal, and IT.
- Familiarity with Salesforce, SAP, Monday, Power BI, SolidWorks, and customer portals (e.g., Autodesk, Procore).
- Excellent communication skills with the ability to influence and engage executive stakeholders and key customers.
At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.
Job Description:
Senior Director, Global Service and Warranty
Job Summary:
The Senior Director, Global Service and Warranty plays a key role in the end-to-end post–sales customer experience, partnering with project management during project execution, with full ownership through the warranty period. This role leads a global, multi-disciplinary team across Commissioning, Warranty, Aftermarket, Field Operations, and Field Services to ensure consistent, quality solar-tracking projects for customers worldwide.
The Senior Director, Global Service and Warranty leader is accountable for the overall customer experience during commissioning and post project execution. This includes commissioning, service and aftermarket revenue, warranty and commercial risk management, and escalation resolution, while partnering closely with Commercial, Reliability, Supply Chain, Engineering, Finance, Legal, and Project Management to align customer outcomes with company strategy and financial goals. In this role, you will hire, develop, and mentor people leaders, promoting a high-performance, accountable, and customer-focused culture. As a global leader, the Senior Director, Global Service and Warranty is responsible for establishing a consistent organizational structure and operating model across Array’s different business regions.
Key Responsibilities:
Customer Experience & Escalations
- Champion the voice of the customer through regular site visits and customer meetings, and feed insights into product, process, and service improvements.
- Serve as the senior global point of escalation for customer issues across Array’s business units in US, Brazil, EMEA, and APAC.
- Oversee structured case management for warranty teams, driving timely, transparent, and high-quality resolution.
- Facilitate regular internal and customer-facing meetings on escalations, aligning stakeholders on ownership, action plans, and timelines.
Commercial Risk, Claims & Margin Protection
- Own and manage the warranty reserve budget and drive cross functional initiatives with Reliability, Engineering and Product Management to reduce warranty exposure.
- Lead negotiation of liquidated damages (LDs) and back-charge claims, post commissioning, to balance customer relationships with protection of company margin.
- Collaborate with Legal, Finance and Accounting on warranty claims to ensure contractual, financial, and commercial alignment.
Aftermarket Revenue & Services
- Own quarterly and annual aftermarket sales targets across services, Repower, spare parts, and service agreements.
- Build and optimize the services portfolio to position Customer Success & Services as a revenue-generating function.
- Identify and execute on upsell and cross-sell opportunities in the installed base in partnership with Commercial teams.
Operational Excellence & Systems
- Design and continuously improve global processes for case management, warranty processing, field operations, and aftermarket services.
- Partner with Integrated Supply Chain to align service delivery and spare parts availability with customer and project needs.
Cross-Functional & Executive Stakeholder Management
- Act as the bridge between Commercial, Engineering, Reliability, Services, Finance and Integrated Supply Chain to ensure aligned customer outcomes.
- Provide regular updates and recommendations to the CCO and executive team on key escalations, risks, and performance trends.
- Support strategic account planning and execution for tier-one customers.
Qualifications
- Recommended Bachelor’s degree in Business, Construction Management, Engineering, or related major.
- Proven experience leading large, multi-disciplinary, and post-sales, services, or customer success teams.
- Demonstrated accountability for revenue-adjacent and risk-related metrics (warranty reserves, LDs, back-charges, change orders).
- 8+ years of experience of managing utility-scale renewable energy projects.
- Experienced Project Management skills with multi-million-dollar portfolios.
- Strong business and commercial acumen and negotiation skills.
- Experience working cross-functionally with Sales/BD, Project Management, Integrated Supply Chain, Reliability, Engineering, Finance, Legal, and IT.
- Familiarity with Salesforce, SAP, Monday, Power BI, SolidWorks, and customer portals (e.g., Autodesk, Procore).
- Excellent communication skills with the ability to influence and engage executive stakeholders and key customers.
At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.
Customer Success Director Job Roles in Arizona
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Search Customer Success Director Jobs in ArizonaCustomer Success Director Jobs in Arizona: Frequently Asked Questions
Which companies sponsor visas for customer success directors in Arizona?
Phoenix-area employers with documented H-1B visa sponsorship histories in senior customer success roles include GoDaddy, Axway, and a range of mid-market SaaS companies headquartered in Scottsdale and Tempe. Healthcare technology firms such as Waystar and Veeva Systems also have Arizona presences and have sponsored leadership-level positions. Sponsorship is more common at companies with established HR and legal infrastructure than at early-stage startups.
Which visa types are most common for customer success director roles in Arizona?
The H-1B is the most common visa category for customer success directors in Arizona, as the role typically requires a bachelor's degree in business, communications, or a related field, meeting the specialty occupation standard. Candidates with extraordinary ability in customer success or SaaS leadership may explore the O-1A. Multinational managers transferring from a foreign parent or subsidiary into an Arizona office may qualify for the L-1A.
Which cities in Arizona have the most customer success director sponsorship jobs?
Phoenix accounts for the large majority of customer success director sponsorship activity in Arizona, driven by its concentration of enterprise software and fintech employers. Scottsdale is a secondary hub, home to several SaaS company headquarters. Tempe, adjacent to Arizona State University, attracts technology firms that hire senior CS talent. Tucson has a smaller but growing technology sector, though sponsorship opportunities there are less frequent.
How to find customer success director visa sponsorship jobs in Arizona?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success director openings in Arizona without sorting through roles that do not offer sponsorship. Because director-level CS positions are not always publicly advertised as sponsorship-eligible, using a platform built around visa sponsorship data, like Migrate Mate, saves significant time and surfaces opportunities that general job searches often miss.
Are there state-specific considerations for customer success directors seeking sponsorship in Arizona?
Arizona does not impose state-level visa or work authorization requirements beyond federal standards, but employers filing H-1B petitions must meet Department of Labor prevailing wage requirements for the Phoenix-Mesa-Scottsdale metropolitan area, which is the relevant wage zone for most Arizona postings. Arizona State University and University of Arizona produce a pipeline of business and technology graduates, meaning some employers have existing OPT-to-H-1B sponsorship processes already in place for progression into senior roles.
What is the prevailing wage for sponsored customer success director jobs in Arizona?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.