Application Support Analyst Jobs in USA with Visa Sponsorship
Application Support Analyst roles are among the more accessible tech positions for H-1B visa and E-3 visa sponsorship. Employers filing LCAs for this title typically require a bachelor's degree in computer science, information systems, or a related field, making it a clean fit for specialty occupation classification. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSITION REQUIRES FULL-TIME, ON-SITE PRESENCE IN SANTA FE.
The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government.
ROLE AND RESPONSIBILITIES
This position exists to provide advanced Tier 3 functional and technical support for the State of New Mexico’s SHARE ERP system. The position serves as a senior-level resource within the SHARE Service Desk, responsible for resolving complex incidents and service requests, troubleshooting technical and functional issues, supporting SHARE Financials, HCM, and ELM users, and providing escalation support to ensure timely and accurate resolution of user issues. The position also assists with user access and authentication issues, provides guidance and knowledge sharing to other Service Desk staff, and works collaboratively with business, technical, and vendor teams to resolve complex issues and improve the reliability, efficiency, and overall quality of SHARE support services for executive branch state agencies.
The position performs advanced Tier 3 technical and functional support for the SHARE ERP system by researching, troubleshooting, and resolving complex incidents, service requests, and escalated user issues. The position analyzes technical, functional, and data-related problems, identifies root causes, determines appropriate corrective actions, and coordinates with SHARE application, technical, security, business, and vendor resources when additional expertise is required. The position provides specialized support for SHARE Financials, HCM, and ELM, including assistance with financial transactions, ChartField setup and maintenance, user access, Multi-Factor Authentication, and related system processes. The position works directly with state agency users to explain system functionality, resolve issues, provide guidance, and ensure problems are appropriately documented and resolved within established service expectations. The position maintains accurate ticket and case documentation, develops and updates technical procedures and knowledge resources, and provides training, mentoring, and technical guidance to other Service Desk staff. The position also identifies recurring issues and opportunities for improvement, participates in system and process changes, and collaborates with Service Desk and SHARE teams to improve service delivery, reduce recurring issues, and maintain reliable support for statewide agencies.
The work performed by this position supports executive branch state agencies that utilize the SHARE PeopleSoft system. The position provides advanced Tier 3 technical and functional support to agency users across SHARE Financials, HCM, and ELM, working directly with agency staff to troubleshoot complex issues, resolve escalated incidents, and ensure system functionality and business processes are effectively supported. The position partners with agency users, SHARE functional and technical teams, and other IT resources to identify root causes, resolve complex issues, provide guidance and training, and support the reliable and effective operation of statewide SHARE services.
MINIMUM QUALIFICATIONS
High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
EMPLOYMENT REQUIREMENTS
- State issued ID or Driver's License.
- Pre-employment criminal background check is required, and employment offer will not be extended prior to results.
WORKING CONDITIONS
This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Ryan Gallman (505) 470-4438 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
INTRODUCTION
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSITION REQUIRES FULL-TIME, ON-SITE PRESENCE IN SANTA FE.
The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government.
ROLE AND RESPONSIBILITIES
This position exists to provide advanced Tier 3 functional and technical support for the State of New Mexico’s SHARE ERP system. The position serves as a senior-level resource within the SHARE Service Desk, responsible for resolving complex incidents and service requests, troubleshooting technical and functional issues, supporting SHARE Financials, HCM, and ELM users, and providing escalation support to ensure timely and accurate resolution of user issues. The position also assists with user access and authentication issues, provides guidance and knowledge sharing to other Service Desk staff, and works collaboratively with business, technical, and vendor teams to resolve complex issues and improve the reliability, efficiency, and overall quality of SHARE support services for executive branch state agencies.
The position performs advanced Tier 3 technical and functional support for the SHARE ERP system by researching, troubleshooting, and resolving complex incidents, service requests, and escalated user issues. The position analyzes technical, functional, and data-related problems, identifies root causes, determines appropriate corrective actions, and coordinates with SHARE application, technical, security, business, and vendor resources when additional expertise is required. The position provides specialized support for SHARE Financials, HCM, and ELM, including assistance with financial transactions, ChartField setup and maintenance, user access, Multi-Factor Authentication, and related system processes. The position works directly with state agency users to explain system functionality, resolve issues, provide guidance, and ensure problems are appropriately documented and resolved within established service expectations. The position maintains accurate ticket and case documentation, develops and updates technical procedures and knowledge resources, and provides training, mentoring, and technical guidance to other Service Desk staff. The position also identifies recurring issues and opportunities for improvement, participates in system and process changes, and collaborates with Service Desk and SHARE teams to improve service delivery, reduce recurring issues, and maintain reliable support for statewide agencies.
The work performed by this position supports executive branch state agencies that utilize the SHARE PeopleSoft system. The position provides advanced Tier 3 technical and functional support to agency users across SHARE Financials, HCM, and ELM, working directly with agency staff to troubleshoot complex issues, resolve escalated incidents, and ensure system functionality and business processes are effectively supported. The position partners with agency users, SHARE functional and technical teams, and other IT resources to identify root causes, resolve complex issues, provide guidance and training, and support the reliable and effective operation of statewide SHARE services.
MINIMUM QUALIFICATIONS
High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
EMPLOYMENT REQUIREMENTS
- State issued ID or Driver's License.
- Pre-employment criminal background check is required, and employment offer will not be extended prior to results.
WORKING CONDITIONS
This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Ryan Gallman (505) 470-4438 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
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Get Access To All JobsTips for Finding Visa Sponsorship as an Application Support Analyst
Target employers with a history of LCA filings
Companies that have filed Labor Condition Applications for Application Support Analyst roles before are far more likely to sponsor again. Check DOL disclosure data to identify which employers consistently hire for this title under H-1B or E-3.
Align your degree to the job description
USCIS requires a direct relationship between your degree field and the role. A computer science, IT, or information systems degree maps cleanly to this title. Degrees in unrelated fields create specialty occupation risk and can trigger RFEs.
Document your technical depth, not just your support experience
Petitions for this role can face scrutiny if the position appears too generalist. Emphasize technical tools, platforms, or systems you support. Specificity in your offer letter and job duties strengthens the specialty occupation argument significantly.
Prioritize employers who use legal counsel for immigration filings
Employers filing H-1B or E-3 petitions with experienced immigration attorneys have higher approval rates. Ask recruiters early whether the company works with outside counsel or has an internal immigration team managing sponsorship cases.
Understand the timing difference between H-1B and E-3
H-1B requires entering the April lottery with an October start date. E-3, available only to Australians, can be filed any time of year with no cap issues. If you hold Australian citizenship, E-3 is almost always the faster path.
Use Migrate Mate to find verified sponsoring employers
Not every company that lists an Application Support Analyst role is willing to sponsor. Migrate Mate filters for employers with active sponsorship history, saving you from applying to roles where visa support was never on the table.
Frequently Asked Questions
Does Application Support Analyst qualify as a specialty occupation for H-1B purposes?
Yes, in most cases, but the petition needs to show the role genuinely requires at least a bachelor's degree in a specific technical field. Job duties matter more than the job title. If the position involves supporting enterprise software, ERP systems, or complex technical infrastructure, USCIS is more likely to approve. Generic helpdesk-style duties with no degree requirement can draw an RFE.
What degree do I need to get sponsored as an Application Support Analyst?
A bachelor's degree in computer science, information systems, management information systems, or a closely related field is the standard requirement. Some employers accept engineering or applied mathematics backgrounds if the role is technically specialized. What matters to USCIS is that the degree field logically connects to the specific duties of the position, not just the job title.
Is it realistic to find an employer willing to sponsor H-1B for this role?
Yes, particularly at larger technology companies, financial institutions, healthcare systems, and enterprise software firms. Application Support Analysts who work with platforms like SAP, Oracle, or Salesforce are especially sought after, and employers in those ecosystems have well-established sponsorship processes. Smaller companies are less likely to sponsor due to legal costs and administrative burden. Migrate Mate lists employers in this category who have an active sponsorship track record.
Can I get E-3 sponsorship for an Application Support Analyst role if I'm Australian?
Yes, and it's often a smoother process than H-1B visa. The E-3 visa has no lottery, no annual cap constraint, and can be filed at any point in the year. The specialty occupation standard is the same as H-1B, so you still need a qualifying degree and a role that meets that threshold. Your employer files a Labor Condition Application with the DOL, and you attend a consular interview in Australia rather than filing with USCIS domestically.
What happens to my visa if I'm laid off as an Application Support Analyst on H-1B?
You enter a 60-day grace period starting from your last day of employment. During that window, you can transfer your H-1B to a new employer, change to a different visa status, or begin departure preparations. The clock starts immediately, so it's worth having your resume active and applications moving as soon as you know a layoff is coming. Migrate Mate is a useful starting point for finding employers actively sponsoring in tech support roles.
What is the prevailing wage requirement for sponsored Application Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.