Application Support Analyst Jobs in USA with Visa Sponsorship
Application Support Analyst roles are among the more accessible tech positions for H-1B visa and E-3 visa sponsorship. Employers filing LCAs for this title typically require a bachelor's degree in computer science, information systems, or a related field, making it a clean fit for specialty occupation classification. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsROLE STATEMENT
The ERP Second Level Support (RUN) Junior Analyst is accountable for providing consistent and timely Second Level support for a specific Oracle EBS module by executing standard analysis, resolution, and documentation of incidents and service requests, contributing to operational continuity and user satisfaction.
This role handles standard and recurring incidents using established playbooks and procedures, ensures accurate ticket documentation, and supports data collection for complex issues. The Junior Analyst operates within the Follow-the-Sun model, ensuring structured ticket handover and contributing to the team’s overall SLA compliance and service quality.
As a key contributor within the ERP Second Level Support team, this role partners with Triage, the Senior Analyst, Shift Manager, Domain Head, and the Large Order Team to ensure seamless escalation paths, timely resolution of standard incidents, and consistent service delivery aligned with the organisation’s Run operating model.
KEY DUTIES
Incident Resolution & Ticket Management
-
Handle standard and recurring incidents, ensuring timely resolution within SLA targets using established playbooks and procedures.
-
Execute standard functional fixes and workarounds based on playbooks, escalating to the Senior Analyst when issues exceed standard handling.
-
Keep tickets updated with accurate status, notes, and resolution details throughout the incident lifecycle.
-
Ensure structured ticket handover in the Follow-the-Sun model, providing clear visibility on actions taken and pending items.
Analysis & Escalation Support
-
Support data collection and initial analysis for complex incidents, preparing materials for Senior Analyst review.
-
Consult Triage for initial triage and classification of application issues, identifying potential functional enhancement requirements and escalation necessity.
-
Escalate to Senior Analyst tickets requiring functional expertise or recurring issues beyond standard handling, including clear context, impact assessment, and initial triage analysis.
Testing & Validation
-
Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
-
Support UAT and hypercare testing activities to ensure operational readiness for releases.
Governance & Knowledge Management
-
Contribute to knowledge base maintenance by documenting solutions, known errors, and resolution procedures for standard incidents.
-
Participate in cross-functional stand-ups and Daily Ticket Prioritisation Syncs as required.
-
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and documentation.
QUALIFICATION AND EXPERIENCE
Required:
-
1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
-
Experience with at least one Oracle EBS module - Supply Chain Module preferred.
-
Solid understanding of core end-to-end business processes.
-
Ability to execute guided configuration and apply standard fixes/workarounds per playbooks.
-
Familiarity with ITSM tools (e.g., ServiceNow).
-
Structured problem-solving and analytical thinking.
-
Prioritisation and time management skills in SLA-driven environments.
-
Clear communication and stakeholder management skills.
Preferred:
-
Experience working in Follow-the-Sun or shift-based support models.
-
Exposure to regression testing or UAT activities in ERP environments.
-
Background in manufacturing or industrial ERP support environments.
-
Knowledge of ITIL-aligned incident management processes.
KEY PERFORMANCE INDICATORS
-
% of Second Level incidents and service requests resolved within SLA
-
Mean Time to Resolve (MTTR)
-
First Contact Resolution rate (FCR)
-
ERP incident recurrence rate
ROLE STATEMENT
The ERP Second Level Support (RUN) Junior Analyst is accountable for providing consistent and timely Second Level support for a specific Oracle EBS module by executing standard analysis, resolution, and documentation of incidents and service requests, contributing to operational continuity and user satisfaction.
This role handles standard and recurring incidents using established playbooks and procedures, ensures accurate ticket documentation, and supports data collection for complex issues. The Junior Analyst operates within the Follow-the-Sun model, ensuring structured ticket handover and contributing to the team’s overall SLA compliance and service quality.
As a key contributor within the ERP Second Level Support team, this role partners with Triage, the Senior Analyst, Shift Manager, Domain Head, and the Large Order Team to ensure seamless escalation paths, timely resolution of standard incidents, and consistent service delivery aligned with the organisation’s Run operating model.
KEY DUTIES
Incident Resolution & Ticket Management
-
Handle standard and recurring incidents, ensuring timely resolution within SLA targets using established playbooks and procedures.
-
Execute standard functional fixes and workarounds based on playbooks, escalating to the Senior Analyst when issues exceed standard handling.
-
Keep tickets updated with accurate status, notes, and resolution details throughout the incident lifecycle.
-
Ensure structured ticket handover in the Follow-the-Sun model, providing clear visibility on actions taken and pending items.
Analysis & Escalation Support
-
Support data collection and initial analysis for complex incidents, preparing materials for Senior Analyst review.
-
Consult Triage for initial triage and classification of application issues, identifying potential functional enhancement requirements and escalation necessity.
-
Escalate to Senior Analyst tickets requiring functional expertise or recurring issues beyond standard handling, including clear context, impact assessment, and initial triage analysis.
Testing & Validation
-
Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
-
Support UAT and hypercare testing activities to ensure operational readiness for releases.
Governance & Knowledge Management
-
Contribute to knowledge base maintenance by documenting solutions, known errors, and resolution procedures for standard incidents.
-
Participate in cross-functional stand-ups and Daily Ticket Prioritisation Syncs as required.
-
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and documentation.
QUALIFICATION AND EXPERIENCE
Required:
-
1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
-
Experience with at least one Oracle EBS module - Supply Chain Module preferred.
-
Solid understanding of core end-to-end business processes.
-
Ability to execute guided configuration and apply standard fixes/workarounds per playbooks.
-
Familiarity with ITSM tools (e.g., ServiceNow).
-
Structured problem-solving and analytical thinking.
-
Prioritisation and time management skills in SLA-driven environments.
-
Clear communication and stakeholder management skills.
Preferred:
-
Experience working in Follow-the-Sun or shift-based support models.
-
Exposure to regression testing or UAT activities in ERP environments.
-
Background in manufacturing or industrial ERP support environments.
-
Knowledge of ITIL-aligned incident management processes.
KEY PERFORMANCE INDICATORS
-
% of Second Level incidents and service requests resolved within SLA
-
Mean Time to Resolve (MTTR)
-
First Contact Resolution rate (FCR)
-
ERP incident recurrence rate
See all 44+ Application Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Application Support Analyst roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an Application Support Analyst
Target employers with a history of LCA filings
Companies that have filed Labor Condition Applications for Application Support Analyst roles before are far more likely to sponsor again. Check DOL disclosure data to identify which employers consistently hire for this title under H-1B or E-3.
Align your degree to the job description
USCIS requires a direct relationship between your degree field and the role. A computer science, IT, or information systems degree maps cleanly to this title. Degrees in unrelated fields create specialty occupation risk and can trigger RFEs.
Document your technical depth, not just your support experience
Petitions for this role can face scrutiny if the position appears too generalist. Emphasize technical tools, platforms, or systems you support. Specificity in your offer letter and job duties strengthens the specialty occupation argument significantly.
Prioritize employers who use legal counsel for immigration filings
Employers filing H-1B or E-3 petitions with experienced immigration attorneys have higher approval rates. Ask recruiters early whether the company works with outside counsel or has an internal immigration team managing sponsorship cases.
Understand the timing difference between H-1B and E-3
H-1B requires entering the April lottery with an October start date. E-3, available only to Australians, can be filed any time of year with no cap issues. If you hold Australian citizenship, E-3 is almost always the faster path.
Use Migrate Mate to find verified sponsoring employers
Not every company that lists an Application Support Analyst role is willing to sponsor. Migrate Mate filters for employers with active sponsorship history, saving you from applying to roles where visa support was never on the table.
Frequently Asked Questions
Does Application Support Analyst qualify as a specialty occupation for H-1B purposes?
Yes, in most cases, but the petition needs to show the role genuinely requires at least a bachelor's degree in a specific technical field. Job duties matter more than the job title. If the position involves supporting enterprise software, ERP systems, or complex technical infrastructure, USCIS is more likely to approve. Generic helpdesk-style duties with no degree requirement can draw an RFE.
What degree do I need to get sponsored as an Application Support Analyst?
A bachelor's degree in computer science, information systems, management information systems, or a closely related field is the standard requirement. Some employers accept engineering or applied mathematics backgrounds if the role is technically specialized. What matters to USCIS is that the degree field logically connects to the specific duties of the position, not just the job title.
Is it realistic to find an employer willing to sponsor H-1B for this role?
Yes, particularly at larger technology companies, financial institutions, healthcare systems, and enterprise software firms. Application Support Analysts who work with platforms like SAP, Oracle, or Salesforce are especially sought after, and employers in those ecosystems have well-established sponsorship processes. Smaller companies are less likely to sponsor due to legal costs and administrative burden. Migrate Mate lists employers in this category who have an active sponsorship track record.
Can I get E-3 sponsorship for an Application Support Analyst role if I'm Australian?
Yes, and it's often a smoother process than H-1B visa. The E-3 visa has no lottery, no annual cap constraint, and can be filed at any point in the year. The specialty occupation standard is the same as H-1B, so you still need a qualifying degree and a role that meets that threshold. Your employer files a Labor Condition Application with the DOL, and you attend a consular interview in Australia rather than filing with USCIS domestically.
What happens to my visa if I'm laid off as an Application Support Analyst on H-1B?
You enter a 60-day grace period starting from your last day of employment. During that window, you can transfer your H-1B to a new employer, change to a different visa status, or begin departure preparations. The clock starts immediately, so it's worth having your resume active and applications moving as soon as you know a layoff is coming. Migrate Mate is a useful starting point for finding employers actively sponsoring in tech support roles.
What is the prevailing wage requirement for sponsored Application Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.