Bilingual Customer Service Representative Jobs in USA with Visa Sponsorship
Bilingual customer service representative roles attract H-1B visa and TN visa sponsorship from call centers, financial institutions, and healthcare companies. Most positions don't require a four-year degree, which affects your visa pathway options and which employers can legally sponsor you. For detailed occupation requirements, see the O*NET profile.
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Must be local to Jacksonville, FL and fluent in both Spanish and English. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
LOCATION:
Remote
Summary
Must be local to Jacksonville, FL and fluent in both Spanish and English. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- Maintain regular and punctual attendance. Comply with all company policies and procedures.
- Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements:
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
- Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
- Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time.
- Reaching/Working Overhead: N/A: does not require this activity.
- Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time.
- Special Vision or Hearing Requirements: N/A: does not require this activity.
- Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
- Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
- Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
LOCATION:
Remote
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Get Access To All JobsTips for Finding Bilingual Customer Service Representative Jobs
Understand which visa applies to your situation
Most bilingual customer service roles don't qualify as H-1B specialty occupations. Canadians and Mexicans often have better options through TN status. Australians should explore the E-3 visa. Know your pathway before applying.
Target employers with a history of sponsoring this role
Large financial institutions, healthcare networks, and government contractors are the most consistent sponsors for bilingual customer service roles. Smaller companies rarely have the legal infrastructure to support work visa petitions for this job category.
Clarify sponsorship early in the application process
Ask directly during the first recruiter screen, not after receiving an offer. Many bilingual customer service postings attract visa holders but don't explicitly confirm sponsorship. Early clarification saves weeks of wasted time in a competitive process.
Leverage your bilingual skills as a differentiator
Spanish-English fluency is the most in-demand combination, but Mandarin, Tagalog, Portuguese, and Arabic speakers fill genuine gaps. Documenting your language proficiency formally strengthens the business necessity case employers make to USCIS.
Know the degree requirement reality for H-1B
H-1B requires a specialty occupation tied to a bachelor's degree in a specific field. Most bilingual customer service roles don't meet this threshold, making H-1B approval genuinely difficult unless the position has substantial technical or financial analysis responsibilities.
Browse sponsor-verified listings on Migrate Mate
Generic job boards don't filter for visa sponsorship. Migrate Mate aggregates bilingual customer service roles from employers already open to sponsoring international candidates, saving you the effort of screening hundreds of listings that will never lead anywhere.
Frequently Asked Questions
Can a bilingual customer service representative get H-1B visa sponsorship?
It's uncommon but not impossible. H-1B visa requires the role to qualify as a specialty occupation, meaning a bachelor's degree in a specific field is normally required to perform the job. Standard bilingual customer service positions rarely meet this bar. However, roles at banks, insurance firms, or healthcare companies that layer in compliance, case management, or technical responsibilities sometimes qualify. USCIS scrutinizes these petitions closely, so employer documentation of the degree requirement is critical.
Which visas are realistic for bilingual customer service workers?
TN visa status is the most practical option for Canadian and Mexican nationals, since customer service roles can qualify under certain TN categories with appropriate employer documentation. Australians may pursue the E-3 visa if the role can be framed as a specialty occupation. OPT and STEM OPT allow F-1 students to work temporarily without employer sponsorship. H-1B remains a stretch unless the position has substantial specialized duties. Your realistic pathway depends heavily on your nationality and the specific role structure.
Do I need a college degree to get sponsored for a bilingual customer service job?
For most visa types, yes. H-1B and E-3 visa both require a bachelor's degree tied to the specialty occupation. TN has its own educational requirements depending on the category used. If you don't have a four-year degree, your options narrow considerably. Some employers will sponsor OPT extensions for recent graduates. Without a degree, your best near-term path is often finding an employer willing to support a different visa category, which requires careful research into specific employer practices.
What industries sponsor bilingual customer service roles most often?
Financial services, healthcare, telecommunications, and government contractors are the most consistent sponsors. Banks and credit unions with large Spanish-speaking customer bases hire bilingual representatives regularly and have legal teams experienced with work visas. Healthcare networks serving immigrant communities also sponsor frequently. Retail and hospitality companies rarely sponsor because their margins and legal infrastructure don't support the cost and complexity of visa petitions for support roles.
Where can I find bilingual customer service jobs that offer visa sponsorship?
Migrate Mate is built specifically for this. It filters for employers open to sponsoring international candidates, so you're not sorting through hundreds of listings that quietly exclude visa holders. Bilingual customer service roles from financial institutions, healthcare companies, and large enterprise employers appear regularly. Searching there saves significant time compared to applying broadly and discovering sponsorship limitations only after multiple interview rounds.
What is the prevailing wage requirement for sponsored Bilingual Customer Service Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.