Customer Service Lead Jobs in USA with Visa Sponsorship
Customer Service Lead roles attract H-1B visa and TN visa sponsorship at mid-to-large employers in retail, tech, and financial services. Most positions require a bachelor's degree in business, communications, or a related field, and proven team leadership experience strengthens your sponsorship case significantly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
ROLE AND RESPONSIBILITIES
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predictable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
BASIC QUALIFICATIONS
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
PREFERRED QUALIFICATIONS
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
LOCATION
Store 2705375: 695 Fury's Ferry Rd, Augusta, Georgia 30907
CIRCLE K IS AN EQUAL OPPORTUNITY EMPLOYER.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
INTRODUCTION
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
ROLE AND RESPONSIBILITIES
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predictable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
BASIC QUALIFICATIONS
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
PREFERRED QUALIFICATIONS
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
LOCATION
Store 2705375: 695 Fury's Ferry Rd, Augusta, Georgia 30907
CIRCLE K IS AN EQUAL OPPORTUNITY EMPLOYER.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
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Get Access To All JobsTips for Finding Customer Service Lead Jobs
Target employers with established sponsorship history
Large retail chains, SaaS companies, and financial services firms sponsor Customer Service Lead roles far more consistently than small businesses. Employers with dedicated HR teams are better equipped to manage the LCA filing and H-1B petition process on your behalf.
Frame your degree as directly relevant to the role
USCIS requires Customer Service Lead positions to qualify as specialty occupations. A degree in business administration, communications, or organizational management supports that argument. Highlight coursework in operations, team leadership, or consumer behavior to strengthen the connection.
Emphasize measurable leadership outcomes in your application
Sponsoring employers need to justify the H-1B petition to USCIS. Concrete results, reduced churn, improved CSAT scores, team size managed, demonstrate the specialized value you bring and give the employer a stronger basis for sponsorship approval.
Understand the LCA wage requirement before negotiating
Your employer must file a Labor Condition Application certifying your offered wage meets the prevailing wage for Customer Service Lead roles in that location. Roles priced below the prevailing wage cannot be sponsored, so understanding local wage levels protects your timeline.
Ask about cap-exempt employer options if you missed the lottery
Universities, nonprofit research institutions, and certain government-affiliated organizations are exempt from the H-1B cap. Customer service leadership roles at these employers, think university call centers or hospital patient services, can be sponsored year-round without lottery registration.
Consider the TN visa if you hold Canadian or Mexican citizenship
Canadian and Mexican citizens in qualifying management or business roles may be eligible for TN visa status, which bypasses the H-1B lottery entirely. Customer Service Lead positions can qualify under the Management Consultant or similar USMCA category depending on your specific responsibilities.
Frequently Asked Questions
Do Customer Service Lead roles qualify as H-1B specialty occupations?
They can, but it requires careful documentation. USCIS must be convinced the role normally requires at least a bachelor's degree in a specific field, business, communications, or organizational management typically support that case. Generic customer service positions without degree requirements don't qualify. Roles with supervisory responsibility, cross-functional coordination, or technical product knowledge have the strongest specialty occupation arguments.
Which types of employers sponsor Customer Service Lead positions?
Mid-to-large employers in tech, financial services, healthcare, and retail are the most consistent sponsors. SaaS companies with large support teams, banks with customer operations divisions, and health insurance providers frequently sponsor this title. Small businesses rarely sponsor because the legal and administrative costs are harder to justify for a single hire. Browse Migrate Mate to find verified sponsoring employers hiring for this role.
Is a bachelor's degree required to get sponsored for a Customer Service Lead role?
For H-1B visa purposes, yes, a degree is required to establish specialty occupation status. A bachelor's in business, communications, psychology, or a related field works best. If your degree is in an unrelated field, you'll need to demonstrate through coursework or extensive experience why it supports a Customer Service Lead role. Three years of relevant experience can substitute for one year of formal education in some cases.
What happens to my visa status if I'm promoted from Customer Service Representative to Lead at the same company?
If you're already on an H-1B, a promotion within the same company to Customer Service Lead typically requires an amended H-1B petition if the job duties change materially. Your employer's immigration attorney should assess whether the new role constitutes a material change. If the core duties remain similar and the specialty occupation basis holds, the amendment is usually straightforward, though USCIS may issue a Request for Evidence.
How competitive is H-1B approval for Customer Service Lead roles compared to other job titles?
Approval rates vary significantly by how the role is framed. Customer Service Lead positions with strong specialty occupation documentation, degree requirements, technical product knowledge, or cross-functional leadership, see reasonable approval rates. Positions framed too generically face higher RFE rates because USCIS scrutinizes whether the role genuinely requires a specific degree. Working with an experienced immigration attorney to build the specialty occupation argument makes a material difference in outcomes.
What is the prevailing wage requirement for sponsored Customer Service Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.