Customer Service Lead Visa Sponsorship Jobs in Indiana
Indiana's customer service lead roles span major employers in Indianapolis, Fort Wayne, and Evansville, with healthcare systems like IU Health, insurers like Anthem, and logistics companies actively hiring. International candidates with team leadership experience can find visa sponsorship opportunities across these sectors, particularly where bilingual skills or specialized industry knowledge strengthens an application.
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CAMPUS FACILITY SERVICE GENERA (IN-CFSG-IUINA)
Department Information
Campus Facility Services (CFS) is proud to provide all Indiana University (IU) Indianapolis students, faculty, staff, and visitors with a high-quality physical environment. We provide maintenance, grounds, and custodial services for more than 70 buildings and parking garages and over 300 acres of lawns, trees, plantings, sidewalks, and parking lots. The department is also a frequent partner with IU Capital Projects on campus renovation projects and new construction initiatives.
Our Mission - Campus Facility Services (CFS) - People serving the campus community and caring for the physical environment in support of the Indiana University Indianapolis mission.
Our Vision - Earning customer trust through caring, connected, and competent service professionals.
Job Summary
Department-Specific Responsibilities
- Engages in call center leadership and staff supervision
- Directly supervises a team of Call Center Agents, including hiring, onboarding, training, scheduling, performance management, coaching, recognition, and corrective action
- Establishes clear expectations for service intake accuracy, priority assignment, documentation quality, and customer communication
- Manages staffing schedules to ensure adequate coverage and responsiveness during peak demand
- Conducts routine quality assurance reviews of calls and work orders to ensure consistency and sound judgment
- Ensures priority code governance and provides service response oversight
- Ensures accurate creation and classification of all service requests in alignment with established priority codes (0-5 and Customer Requested)
- Monitors and enforces service level expectations tied to priority response times
- Reviews and validates work order details to ensure completeness and accuracy before dispatch
- Proactively identifies and corrects mis-prioritized or incomplete requests
- Oversees daily backlog and ensures timely progression of work orders based on priority
- Provides oversight of customer service, communication, and escalation
- Champions a high level of customer service across all interactions
- Manages and responds to escalated customer concerns and service issues
- Oversees customer satisfaction survey processes, including analysis and reporting
- Develops and implements communication standards to ensure clear, consistent updates to customers
- Partners with facilities teams to improve transparency and service outcomes
- Oversees the mobile technology and communication device program; reviews costs and services associated with program and cellular provider
- Engages in cross-functional facilities coordination
- Acts as the liaison between the call center and facilities of service areas, including building automation, specialty crafts/key shop, maintenance, custodial, fire protection, and grounds
- Coordinates with Facilities Operations Leaders to balance workloads, manage priorities, and support timely work order completion
- Ensures technicians receive accurate and timely work order information
- Collaborates with campus partners and external service providers as needed to resolve service issues
- Oversees systems and reporting, and focuses on continuous improvement
- Ensures integrity, accuracy, and consistency of work order data within the MMS/AiM system
- Oversees implementation of new processes, workflows, and system enhancements
- Utilizes system data to identify operational gaps and drive continuous improvement
- Reviews daily and periodic reports for compliance with departmental procedures and University policies
General Responsibilities
- Provides day-to-day operational management of customer service staff
- Establishes short-term operational objectives
- Identifies customer service and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance, and quality control efforts
- Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed
- Ensures adequate staffing and effective scheduling; participates in and informs employment decisions for assigned staff
- Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team
- Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education
Required
- Bachelor's degree in a relevant field
WORK EXPERIENCE
Required
- 2 years of related experience
SKILLS
Required
- Ability to lead/manage others
- Demonstrated time management and priority setting skills
- Excellent collaboration and team building skills
- Ability to build strong customer relationships
- Demonstrates excellent judgment and decision making skills
- Maintains a high degree of professionalism
- Excellent organizational skills
- Strong verbal communication and listening skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Advertised Salary
$68,000 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Operational
FLSA: Exempt
Job Function: General Administration
Job Family: Customer Service
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Department
CAMPUS FACILITY SERVICE GENERA (IN-CFSG-IUINA)
Department Information
Campus Facility Services (CFS) is proud to provide all Indiana University (IU) Indianapolis students, faculty, staff, and visitors with a high-quality physical environment. We provide maintenance, grounds, and custodial services for more than 70 buildings and parking garages and over 300 acres of lawns, trees, plantings, sidewalks, and parking lots. The department is also a frequent partner with IU Capital Projects on campus renovation projects and new construction initiatives.
Our Mission - Campus Facility Services (CFS) - People serving the campus community and caring for the physical environment in support of the Indiana University Indianapolis mission.
Our Vision - Earning customer trust through caring, connected, and competent service professionals.
Job Summary
Department-Specific Responsibilities
- Engages in call center leadership and staff supervision
- Directly supervises a team of Call Center Agents, including hiring, onboarding, training, scheduling, performance management, coaching, recognition, and corrective action
- Establishes clear expectations for service intake accuracy, priority assignment, documentation quality, and customer communication
- Manages staffing schedules to ensure adequate coverage and responsiveness during peak demand
- Conducts routine quality assurance reviews of calls and work orders to ensure consistency and sound judgment
- Ensures priority code governance and provides service response oversight
- Ensures accurate creation and classification of all service requests in alignment with established priority codes (0-5 and Customer Requested)
- Monitors and enforces service level expectations tied to priority response times
- Reviews and validates work order details to ensure completeness and accuracy before dispatch
- Proactively identifies and corrects mis-prioritized or incomplete requests
- Oversees daily backlog and ensures timely progression of work orders based on priority
- Provides oversight of customer service, communication, and escalation
- Champions a high level of customer service across all interactions
- Manages and responds to escalated customer concerns and service issues
- Oversees customer satisfaction survey processes, including analysis and reporting
- Develops and implements communication standards to ensure clear, consistent updates to customers
- Partners with facilities teams to improve transparency and service outcomes
- Oversees the mobile technology and communication device program; reviews costs and services associated with program and cellular provider
- Engages in cross-functional facilities coordination
- Acts as the liaison between the call center and facilities of service areas, including building automation, specialty crafts/key shop, maintenance, custodial, fire protection, and grounds
- Coordinates with Facilities Operations Leaders to balance workloads, manage priorities, and support timely work order completion
- Ensures technicians receive accurate and timely work order information
- Collaborates with campus partners and external service providers as needed to resolve service issues
- Oversees systems and reporting, and focuses on continuous improvement
- Ensures integrity, accuracy, and consistency of work order data within the MMS/AiM system
- Oversees implementation of new processes, workflows, and system enhancements
- Utilizes system data to identify operational gaps and drive continuous improvement
- Reviews daily and periodic reports for compliance with departmental procedures and University policies
General Responsibilities
- Provides day-to-day operational management of customer service staff
- Establishes short-term operational objectives
- Identifies customer service and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance, and quality control efforts
- Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed
- Ensures adequate staffing and effective scheduling; participates in and informs employment decisions for assigned staff
- Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team
- Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education
Required
- Bachelor's degree in a relevant field
WORK EXPERIENCE
Required
- 2 years of related experience
SKILLS
Required
- Ability to lead/manage others
- Demonstrated time management and priority setting skills
- Excellent collaboration and team building skills
- Ability to build strong customer relationships
- Demonstrates excellent judgment and decision making skills
- Maintains a high degree of professionalism
- Excellent organizational skills
- Strong verbal communication and listening skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Advertised Salary
$68,000 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Operational
FLSA: Exempt
Job Function: General Administration
Job Family: Customer Service
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Customer Service Lead Job Roles in Indiana
See all 221+ Customer Service Lead Jobs in Indiana
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Search Customer Service Lead Jobs in IndianaCustomer Service Lead Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer service lead positions?
Large employers with established HR and legal infrastructure are the most consistent sponsors. In Indiana, that includes Anthem (now Elevance Health), Salesforce offices, Cummins, and major healthcare networks like IU Health and Ascension St. Vincent. These organizations have sponsored H-1B visa workers in professional roles before and have the internal processes to support visa applications for leadership-level positions.
Which visa types are most common for customer service lead roles in Indiana?
The H-1B is the most frequently used visa for customer service lead roles, provided the position requires at least a bachelor's degree in a relevant field such as business administration or communications. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals can explore the TN visa under the USMCA, though TN eligibility depends on how the role is classified by the employer.
Which cities in Indiana have the most customer service lead sponsorship jobs?
Indianapolis accounts for the largest share of customer service lead sponsorship jobs in Indiana, driven by its concentration of corporate headquarters, healthcare systems, and financial services firms. Fort Wayne has growing activity in manufacturing and logistics sectors, while Bloomington benefits from Indiana University's presence, which attracts technology and education-adjacent employers that occasionally hire for customer-facing leadership roles.
How to find customer service lead visa sponsorship jobs in Indiana?
Migrate Mate is designed specifically for international job seekers and filters customer service lead roles in Indiana by visa sponsorship eligibility. Rather than sorting through general job postings that rarely specify sponsorship, Migrate Mate surfaces positions where employers have indicated willingness to sponsor. You can filter by state, role type, and visa category to focus your search on Indiana-based opportunities that match your background.
Are there any Indiana-specific considerations for customer service leads seeking visa sponsorship?
Employers in Indiana must pay H-1B workers the prevailing wage as determined by the Department of Labor for the specific occupational classification and geographic area. Indianapolis and Fort Wayne have their own prevailing wage benchmarks, so compensation offers will reflect local market data rather than national averages. Bilingual candidates, particularly those fluent in Spanish, are in stronger demand given Indiana's growing Hispanic workforce in manufacturing and logistics sectors.
What is the prevailing wage for sponsored customer service lead jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.