Customer Service Lead Visa Sponsorship Jobs in Alaska

JOB SUMMARY

In collaboration with the Warehouse Supervisor, the Warehouse Lead determines daily workload, sets priorities and directs team with meeting daily objectives while providing superior service to Company’s Distribution Centers, Customers and Suppliers while maintaining a positive and proactive relationship with management and employees.

Responsibilities

Coordinate with Supervisors to determine the daily, weekly, and monthly workload. Direct team of employees and provide leadership and assistance with the daily operations to meet all daily objectives. Assist employees with exceptions and problem resolution. Perform warehouse duties including but not limited to:

• Unloading and loading of shipments
• Put away and replenishment
• Receiving a selection of products
• Item demand/count checks
• Communicate any issues or suggestions to Supervisor
• Train and assess new employees and re-train as necessary
• Ensure all employees are performing duties accurately and efficiently
• Assist management with safety initiatives
• Assist management with other duties as needed

QUALIFICATIONS

Education

High School Diploma or GED required

Experience

2-5 years’ warehouse experience, including strong knowledge of Import/Export receiving and shipping and inventory control processes, procedures and practices

Must be familiar with related OSHA regulations

Skills & Abilities

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency
• Ability to effectively write and present information/reports and respond to questions from suppliers, customers, management and inter-department staff
• Capable of working with internal staff from other departments in a proactive and constructive manner
• Strong leadership skills, including the ability to mentor and develop individuals and teams
• Able to engage and lead team discussions and meetings
• Understands team dynamics and works well within a team structure
• Collaborative management style and a strategic team player
• Delegates responsibilities effectively
• Able to understand team dynamics and work well within a team structure
• Capable of working with associates from other departments and shifts in a proactive and constructive manner
• Ability to add, subtract, multiply & divide into all units of measure
• Compute rate, ratio, and percent
• Able to use whole numbers, common fractions, and decimals
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner
• Ability to read, follow and execute all safety guidelines in the warehouse
• Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed
• Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments
• Detail Oriented – Attention to details and accuracy
• Proven experience in performing in a diverse workforce
• Ability to build working relationships with internal business partners, vendors, and customers
• Proficient use of MS Office (Word, Excel, PowerPoint, Access, and Outlook)
• Experience with High jump/PeopleSoft, Voice Recognition and RF devices preferred
• Must be certified on warehouse equipment
• WMS (Warehouse Management System) experience preferred

Physical Demands

The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and other office & warehouse equipment and telephone to talk and hear. The employee is frequently required to reach with hands and arms and lift up to 50 pounds and/or move up to 200 pounds with assistance. During a regular workday, the employee must be able to stand and walk 75% of the time. This position will primarily work in a warehouse environment and may be exposed to wet and/or humid conditions, cold and elevated ambient temperature and outside weather conditions. The noise level in the work environment is moderate and the environment fast-paced. Limited travel (less than 5%) may be required to attend company events, staff meetings, training sessions or customer meetings. This position may require evening, weekend or other shift work depending on business needs.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.