Customer Service Lead Visa Sponsorship Jobs in Tennessee
Tennessee's customer service lead roles span healthcare giants like HCA Healthcare in Nashville, logistics hubs in Memphis anchored by FedEx and Nike, and a growing fintech sector downtown. Nashville and Memphis lead for visa sponsorship activity, with international candidates finding opportunities across operations, contact center, and client success teams statewide.
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Get Access To All JobsMake a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.
Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health
ABOUT DANIELS HEALTH
We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
WHAT YOU’LL DO:
- Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
- Serve as the first point of contact for hospitals and healthcare facilities via phone and email
- Investigate and resolve customer requests and complaints using Salesforce
- Coordinate with production and transport teams to ensure timely deliveries
- Create and distribute manifests, tracking forms, and process documents
- Support daily routing logistics and inventory coordination
- Collaborate across departments to manage account changes and generate reports
- Analyze customer and operational data to identify trends and improve service delivery
- Continuously seek ways to improve processes and enhance customer experience
MUST-HAVE QUALIFICATIONS:
- 3+ years of customer service or administrative experience
- Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills
- Proficiency in Microsoft Office; Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Highly organized, adaptable, and able to manage multiple priorities
- Willingness to work flexible hours, including weekends or holidays as needed
NICE-TO-HAVE QUALIFICATIONS:
- Experience in healthcare, logistics, or service-based industries
- Proven track record of improving processes or customer satisfaction
- Familiarity with inventory or routing systems
- Experience working with hazardous waste admin
WHY YOU’LL LOVE WORKING HERE:
- Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
- Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
- Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
- Permanent Role: Full-time, Monday - Friday, 8:00 AM - 5 PM
- Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
READY TO APPLY?
We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief phone screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.
Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health
ABOUT DANIELS HEALTH
We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
WHAT YOU’LL DO:
- Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
- Serve as the first point of contact for hospitals and healthcare facilities via phone and email
- Investigate and resolve customer requests and complaints using Salesforce
- Coordinate with production and transport teams to ensure timely deliveries
- Create and distribute manifests, tracking forms, and process documents
- Support daily routing logistics and inventory coordination
- Collaborate across departments to manage account changes and generate reports
- Analyze customer and operational data to identify trends and improve service delivery
- Continuously seek ways to improve processes and enhance customer experience
MUST-HAVE QUALIFICATIONS:
- 3+ years of customer service or administrative experience
- Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills
- Proficiency in Microsoft Office; Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Highly organized, adaptable, and able to manage multiple priorities
- Willingness to work flexible hours, including weekends or holidays as needed
NICE-TO-HAVE QUALIFICATIONS:
- Experience in healthcare, logistics, or service-based industries
- Proven track record of improving processes or customer satisfaction
- Familiarity with inventory or routing systems
- Experience working with hazardous waste admin
WHY YOU’LL LOVE WORKING HERE:
- Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
- Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
- Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
- Permanent Role: Full-time, Monday - Friday, 8:00 AM - 5 PM
- Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
READY TO APPLY?
We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief phone screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Service Lead Job Roles in Tennessee
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Search Customer Service Lead Jobs in TennesseeCustomer Service Lead Jobs in Tennessee: Frequently Asked Questions
Which companies in Tennessee sponsor visas for customer service lead roles?
Large employers with established immigration programs are the most consistent sponsors. In Tennessee, that includes HCA Healthcare, Vanderbilt University Medical Center, and Nissan North America in Nashville, along with FedEx and International Paper in Memphis. These organizations have HR infrastructure to support H-1B and other work visa petitions, though sponsorship decisions are made case by case and are never guaranteed.
Which visa types are most common for customer service lead positions in Tennessee?
The H-1B is the most common work visa used for customer service lead roles, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field, such as business administration, communications, or a related discipline. TN visas apply to Canadian and Mexican nationals in qualifying management or professional categories. L-1 transfers are an option for candidates moving within a multinational employer's internal structure.
Which cities in Tennessee have the most customer service lead visa sponsorship jobs?
Nashville generates the highest volume of sponsorship activity for customer service lead roles, driven by its healthcare, technology, and financial services sectors. Memphis follows, supported by its logistics and supply chain industry concentration. Chattanooga and Knoxville have smaller but growing markets, particularly in manufacturing operations and regional corporate offices where customer-facing leadership roles appear regularly.
How to find customer service lead visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer service lead openings in Tennessee without sorting through roles that won't support international candidates. You can filter by location and role type to focus on Tennessee employers actively hiring for customer service lead positions who have a history of sponsoring work visas.
Are there any Tennessee-specific considerations for customer service lead visa sponsorship?
Tennessee's concentration of healthcare and logistics employers means customer service lead roles often require sector-specific experience, which can strengthen a visa petition by demonstrating the specialized nature of the position. Employers filing H-1B petitions must meet Department of Labor prevailing wage requirements for the Nashville or Memphis metropolitan areas, which are distinct figures set by occupational and geographic classifications. Candidates with degrees in business, operations, or healthcare administration tend to have the clearest specialty occupation alignment.
What is the prevailing wage for sponsored customer service lead jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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